I was at the 79th S. Cicero Burbank, IL on Sun. Jul. 12, 2026 before 3:00 p.m. I asked the man…read morecashier do they take a percentage off of an item that has dirt on the shirt. He stated no and we only take 10% off if an item is missing. I did pay for my items and then asked to speak to a manager. The cashier did call for a manager and we waited for close to 10 minutes and no one showed up. I approached a lady who was adjusting clothing items and asked her was she a manager. The lady said, No, but here is a manager right here. I said, that's the lady who was at the other cash register. First of all the manager heard the man cashier call for a manager and second why did she let us stand their instead of identifying herself as the manager. Does she not know her position at the store? When clothing items have dirt on them they should be discounted and not returned because you are cleaning items that you paid laundry detergent for. I will definitely watch what and where I purchase items in the near future when it comes to spending my $$$. A huge shout out to the lady adjusting clothes at DD'S Discount at least she knew what her job title is and who exactly is who at the store.

It is more than a clothing store, it's a gem for nice hidden treasure most days, if not return the…read morenext and im sure you will find something to your liking.

This is a horrid store. It gives a bad name to a really great company. We went here today,…read more12/7/2013. Not only is this store small, it's a miserable experience with poor management. The store was packed for no real reason, but that's of course not their fault. What was their fault was the filthy floors and baseball and other cards and boxes all over the ground at checkout, and the 20 minutes+ it took to checkout! I counted at least SEVEN people who worked here yet nothing was getting done in a prompt manner! There were four checkout lanes open and being used, and the dozens of people in line waited forever for a store WITH EVERYTHING PRICED AS A DOLLAR to checkout! The credit card machine took about 2 minutes to take my payment that usually takes seconds. To top it off, the parking is packed and sucks as well. If this store was any slower, it'd automatically turn into a molasses factory! Never again. Please go to the Merrionette Dollar Tree instead, it's fast, neater, and much, much larger!!

Yeah this place is kind of a dump. I go there because it's close to my house and I have a few…read moreitems I but there regularly. The line is always long and the place is always a mess. The employees are rude too. I used a basket once when I was in there and after I was done putting my items on the counter I put my basket on top of the other baskets that were next to the counter. The cashier was like that's not where they go, huffed at me, and moved the whole stack of baskets by the front door. Sorry lady, the other five baskets must of thrown me off.

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.

Typical Marshalls.. Nice assortment of clothes, and some home items. I always check out their…read moregeneral merchandise section. Here you can find specialty items such as, cookies, chocolates, and even spices to name a few. I suggest you check this section out, many times items are available for a limited time.

DISGUSTED!!! Customer service is TERRIBLE here. I had only 3 items in my cart and it took more than…read more20 minutes until I got ringed up. Finally when It was my turn the lady at the cash register asked me if I wanted to sign up for a rewards card and I politely said no and she looked at me if I was crazy. Then she aggressively bagged my items and not said a word to me after that. I asked to speak to the manager and not 1 came to speak to me. I have never experienced such poor management in a store I'm disappointed. I felt as if I was being racially profiled. PLEASE SHOP SOMEWHERE ELSE, THIS STORE IS A JOKE!!!!

Great thrift/consignment shop. Everything is under $25 dollars and they have a rewards program…read morewhere you get a 50% discount on certain items after a certain amount of visits/purchases. I've found Lululemon, Patagonia, Nike, and other brand items for affordable prices. They have a lot of jerseys and sports team apparel. I went to a Sox game recently and wanted a jersey for the game. Luckily I found one here for $10! The store is always clean and organized by size. The staff is kind and knowledgeable. I definitely recommended checking this place out. Pro tip: follow them in Facebook because they post new items there and post when they have their 50% off sale days.

I love this store! Super friendly staff and super clean! Amazing! Wide selection for all sizes!read more

I came on a Monday evening. The place is relatively empty. I usually have issues finding things my…read moresize (small). I came in here looking for a bathing suit and they were placed on different areas with no special label that they are clearance items. It was a surprise for me since the item was labeled $14 and was no more than $9 after taxes. I looked for a black bathing suit top.

I recently went to Old Navy and purchased an item at the listed price. After leaving the store, I…read morenoticed that there was a discount available that would have lowered the price. While I was in the store, I spoke with the manager, who told me I would need to add two items to my purchase in order to receive the discount. This was very misleading because it made it seem like that was the only way to qualify for the promotion. I ended up returning to the store to get a refund, but the manager gave me a hard time and told me that I was supposed to let them know about the discount beforehand. Since she was the manager and appeared to know how the promotion worked, I feel like I was given misleading information and was then made to feel as though it was my fault. It seemed like she was intentionally trying to prevent me from receiving the lower price.

It was a huge place. I didn't like how no one talks to you ! You walk in and no hellos. Then I…read morefigure well the desk is not close to the door so maybe they can't here. It was not busy. I walked around went upstairs. And still nothing. When I walked by the desk not a hello or even acknowledgement. I did see some stuff I wanted to buy, but I did pass. I can look for these things at other places. I am not a fan of giving my money to people that don't want it. So try marketplace or eBay.

Wow. Ok first of all I visit this place as often as I am in the area as I love resale and…read moreconsignment shops. I have frequented this place numerous times and have had the blessing of seeing it grow, rearrange and expand. Once I was in there and a worker there was so kind and helpful and even gave me a deal on the two chairs that I purchased. The most recent visit was just the opposite. No one to help or greet. I asked a question and was treated not only like I was stupid but said, "Here's the stairs right here", like I'm some sort of imbecile. I proceeded to want to check out and two workers were too busy complaining and I stood there and waited until they were done. Then when I gave my card she starts to tell me that my card wasn't accepted but then realized she put it in upside down. No apology just again an attitude. I spent over $50 and I didn't know that as a customer I'm such a burden. Take my advice hire friendly people who work only the floor to help customers if you're too busy to help and answer questions. I will still go but there are other shops in the area that I may consider visiting before I'll go back again.

Took items to the store, it was very helpful that they remove items from our vehicle with a smile…read more In Southern California that doesn't happen . Sometimes it is the little things that make you come back.

I've visited many Salvation Army stores throughout Chicagoland, but this location has been by far…read morethe most unwelcoming and problematic. Beyond the disorganization and extremely high prices, the most troubling issue is how customers are treated, especially those who are African American, Hispanic, or simply appear as if they don't belong in the eyes of the staff. There is a repeated pattern of racial profiling and false accusations. I've personally witnessed several incidents where African American customers were followed around the store, accused of switching price tags without cause, and treated with clear suspicion. In one incident, a young woman held clothes up to herself over her outfit to see if they would fit, since there is no dressing room. A staff member immediately accused her of trying to steal. That level of hostility is completely inappropriate. This is a thrift store, not a high-security facility. Ironically, most of the staff are minorities themselves, primarily Hispanic women who have worked there for many years. Yet they continue to target their own community, along with African American customers, creating an environment of constant judgment and control. One particular woman, who has been there the longest, insists on always being at the register and refuses to let anyone else take that position. That kind of control is concerning, especially when it seems to be tied to who gets followed, accused, or mistreated. On a personal note, I experienced this behavior when visiting with my boyfriend, who is African American and a practicing attorney. He was followed through the store and accused of altering a price tag, with absolutely no evidence. When we raised our concerns to staff, we were completely brushed off. In addition to the unacceptable treatment of customers, I believe the Salvation Army should conduct a full audit of this location. The prices are far beyond what is reasonable for a secondhand store, and there are real concerns about whether items are being priced and tracked appropriately. The way some employees behave, it is as if they are personally losing money. There is no other explanation for the level of aggression and defensiveness we have seen from them. This store does not reflect the values the Salvation Army promotes. The staff operate in a culture of suspicion and blame, treating people especially minority shoppers as if they are criminals rather than individuals simply looking for affordable clothing and household items. I sincerely urge Salvation Army leadership to investigate this location thoroughly. What is happening here is not only unacceptable, it is harmful to the very communities the organization is meant to serve.

The service here was deplorable today. I was told a specific item is here and available. When I…read moreasked about it and if they could please check in the back because the brand themselves told me it would be in stock, I was met with a super rude response. I specifically drove an hour and a half here for it. I really didn't need that today.

Store is dirty . Use to be such a nice store . Dirty selections keep dwindling down and they keep…read morerearranging isles. The selection is awful prices insane