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    Dollar Rent a Car

    1.6 (328 reviews)

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    Their business card to get my money back. ( IN WHICH I NEVER RECEIVED)
    Cindee T.

    This is a horrible place to rent a car. I flew in with my elderly dad to bury his sister/ my aunt, and they took $243. I arrived and argued with the guy for an additional $600. I told him to cancel it, and I left. I ordered an Uber to go to my family in Hatillo. Three months later, they charged me the amount stating I was a no-show. Crooks for taking money from a lady that was with her Alzheimers dad and going to a funeral. Shame on them!!!

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    19 days ago

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    2 days ago

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    2 months ago

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    3 months ago

    This guy saved us!! The place down the road was literally scamming us he came over and hooked us up with a deal highly recommend

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    4 months ago

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    4 months ago

    Great experience! Good customer service and did not have to wait for anything. Car had no issues and we were very happy.

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    11 months ago

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    1 year ago

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    5 months ago

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    10 months ago

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    5 months ago

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    1 year ago

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    8 months ago

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    10 months ago

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    1 year ago

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    6 months ago

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    1 year ago

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    3 years ago

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    Julio F.

    Helpful 2
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    3 years ago

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    1 year ago

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    10 months ago

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    1 year ago

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    3 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    6 years ago

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    3 years ago

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    7 years ago

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    8 years ago

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    13 years ago

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    8 years ago

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    4 years ago

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    Julio F.

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    4 years ago

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    3 years ago

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    4 years ago

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    Julio F.

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    3 years ago

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    3 years ago

    False advertisement. Can't even find them when you arrive because they're under a different name.

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    3 years ago

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    5 years ago

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    Page 1 of 9

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    Review Highlights - Dollar Rent a Car

    The shuttle driver was helpful and concerned about my experience.

    Mentioned in 7 reviews

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    People searched for Car Rental 1,541 times last month within 15 miles of this business.

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    Black Tie Car Rental - Grand Wagoneer Serie 3 Black www.carrentalpuertorico.com

    Black Tie Car Rental

    4.6(11 reviews)
    1.2 km
    Locally owned & operated
    24/7 Availability

    I can't say enough about this service! It's absolutely…read moregreat. The rental car experience at San Juan International Airport is horrible but with Black Tie it was so easy. They communicate constantly. I didn't wait for more than two minutes when they showed up with the car and the keys were handed over to me and I was on my way. I kept the first Chrysler Pacifica, which was absolutely perfect brand new and spotless for one week with my family. After my family returned to the US I changed cars to a Honda pilot and that changeover was also seamless. The Honda pilot was brand new spotlessly clean, and performed flawlessly. The Team at Black tie is great. I have a large family and this service made my trip even better. Puerto Rico is great and Black Tie Car Rental is awesome. I highly recommend them to everyone and I'm quite sure that the cost was comparable to the long, hot confusing rental car agencies around Luis Munoz International Airport. Rent your cars with Black Tie you will not regret it.

    "Black Tie Car Rental made our Puerto Rico trip so easy. The communication was excellent, the van…read morewas spotless and exactly as described, and curbside pickup and drop‑off at SJU saved us a ton of time. Friendly, professional service from start to finish - I would absolutely rent from them again

    Photos
    Black Tie Car Rental - Audi Q7 available at www.blacktiecarrental.com

    Audi Q7 available at www.blacktiecarrental.com

    Black Tie Car Rental - Grand Wagoneer Obsidian, available for rent at www.blacktiecarrental.com

    Grand Wagoneer Obsidian, available for rent at www.blacktiecarrental.com

    Black Tie Car Rental - 2024 Oddysey Sport available for rent on www.blacktiecarrental.com

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    2024 Oddysey Sport available for rent on www.blacktiecarrental.com

    Avis - Roaches in rental car

    Avis

    1.5(141 reviews)
    0.9 km

    Angel Gonzales was absolutely exceptional. From the moment an issue came up, he took complete…read moreownership and showed a level of care I have rarely experienced anywhere. I had a slow-leaking tire and had to return the car earlier than planned. In the process, I accidentally left the RFID garage opener in the vehicle. By the time I realized and returned to look for it, the car was already gone. Without hesitation, Angel went to the mechanic where he suspected the car had been taken and even brought the car back so my husband, Jorge, could personally inspect it. He reassured us every step of the way that the RFID was not in the car and treated us with genuine concern and empathy. We left feeling heartbroken, believing the opener was lost. Halfway back to our hotel, Angel called us to say he had found it on the ground at the office. That moment said everything about who he is. I can honestly say I have never seen this level of commitment to customer excellence. Angel went far beyond his role, made the situation personal, and ensured we ultimately left relieved and grateful. He is a natural leader and a true asset to Avis.

    AN ABSOLUTE CLUSTERFCK. Avoid at all costs. You wait 30 minutes at the desk and the you walk to the…read moregarage and wait 1-2 hours with 30 people for the ever-vanishing 3 employees to bring your car to you. No one knows what the he'll they are supposed to be doing. Absolute chaos. While rental companies in the rest of the world just give you the keys and your space number so you can get the car yourself, San Juan Avis stands alone as the most disorganized company on Planet Earth. Latin America's superpower is to make things as slow and inefficient as possible. This time, it outdid itself.

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    Avis
    Avis - Bondo patch?

    Bondo patch?

    Avis - All the other people who are also waiting 2-3 hours for a car

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    All the other people who are also waiting 2-3 hours for a car

    Budget Car Rental - Tires not good

    Budget Car Rental

    1.4(184 reviews)
    1.0 km

    If I could give zero stars, I would. I have never experienced such abysmal customer service from a…read morecar rental company in my life. Before we even drove out of the gate, the car we were assigned was making a blatant clanking sound. Choosing safety first, we requested a vehicle swap. Apparently, handing out faulty cars is standard practice for this company, as we joined a massive line of other frustrated customers waiting to do the exact same thing. After an infuriating hour and a half of waiting, we were still left without a car. We checked in three separate times, only to be repeatedly fed the same empty promise that a vehicle was "coming up." To make matters worse, one employee actually had the audacity to tell us, "There is nothing you can do, you just have to wait--cars don't fly." I was utterly dumbfounded by this blatant lack of respect and professionalism. This was our first time dealing with this company, and it will absolutely be our last.

    Horrible experience, I rented a car online paid, Checked in…read moreat front desk, went to get car I waited for over and hour, I went back inside only to find out they had the wrong car on paperwork, they had to do over paperwork and scratch off plates and car information, The guys who give the car very rude and unprofessional. After paying I didn't receive a car until 3 hours later, I don't recommend this place!!!! Period!!!!

    Photos
    Budget Car Rental - Dirty inside

    Dirty inside

    Budget Car Rental - Roaches dead in plastic

    Roaches dead in plastic

    Budget Car Rental

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    Dollar Rent a Car - carrental - Updated June 2026

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