Had our storage unit here for year and a half and no issues. Had previously seen they had a rodent problem but I haven't seen anything like that now, and in the rain no water leaked in . We felt very secure here. Would definitely rent here again read more

excellent place. Was able to store my belongings for over a year here will definitely be returning in the future if needed.

This place is very unprofessional i was 1 min late leaving on tuesday then 3 min late leaving on thursday so now they have restricted my access to office hours which is ridiculous i use this storage to hold my tools and supplies which i pick up at 6 and drop off at 6 which i can not do now they are petty and unprofessional i would not recommend this place to anyone if your literally 4 min late leaving they will charge you a hundred dollars or restrict your access read more

I really like this facility. I moved here from another storage facility (no name mentioned) which had started having so many problems and we had two separate units opposed to here we have one unit we can drive up to. Another plus here is the staff. Very friendly. I would recommend this place to others. read more

Act was good until after the requested review by 2 employees, then the awful treatment seemed almost intentionally rude and demeaning. Immediately moved out! read more

Renter Beware . This storage facility is infested with rats that tore through my bags and ruined my clothes and belongings with rat feces and pee. Another thing to beware about is i cleaned out my place on the 31 st of march and on April 1st the next day they were closed after hours at 5 pm. . They told me I'm responsible for paying the whole month of April regardless if I didn't have anything in the storage or not . Unbelievable. This facility is taking advantage of everyone that rents there . Not a friendly business and I'm reporting to the Better Business Bureu for the rat infestation and having to pay a full month even though my storage unit is empty and clean. I moved to extra space storage where I never had any problems with rat poop before . read more

Great customer from Cassandra! Explained process and answered all the questions I had. She made this experience comfortable and gladly satisfied with the current unit I have. read more

The district manager "is being nice, because she doesn't have to refund me my money" but get this, when I walked in and paid my six months in full, I rented the storage towards the middle of the month and I was charged (prorate) the remainder of that month. Now I want to vacate in the middle of the month so I should be prorated and reimbursed the remainder of the month, right? WELL NO! You can vacate any day but you will not be prorated any remaining days of that month. Hmm?? Shady if you ask me. Hey, but that's just me, and I should be GRATEFUL that your district manager is willing to reimburse me my money, right? I asked if there was anyone else I can talk to and she said No. I'd really like to talk to you sir. 3237072193 read more

This is an awesome facility. The woman who runs it was such an angel and she was sooo helpful. The property was super clean and looked extremely well maintained. You can tell they really care about keeping this place nice with all the new upgrades as well. I definitely recommend using this place for storage! read more

If it had a negative star I would give them one!. We have been complaining to the " Manager" about rat infestation and all she says is that she will send the cleaning person to put rat traps, I also told her that some one has to clean all the feces and pick up the dead rats. well , we wait and wait and no one shows up! and when we go and tell her again, she gets an attitude and says that she already instructed the person and that he is by himself. We tell her its been more than half an hour and her answer is " If you don't like our storage you should look for another one" not only that they are infested but they raise the rent every year. in the letter they send it says your rent is 170 when in reality its 182 and they say we will now charge 190??? guess what? im taking my business some place else!! read more

Came here to rent out storage, corrina assisted us and she was super helpful great customer service and super friendly ! On top of that, she was funny! definitely would recommend family and friends. And I'm the future if I need another unit I'll definitely be back! read more

I recommend this storage for rent. It is extremely clear area with convenient access. You can drive to the unit, the paths are wide. Staff are very professional and polite especially manager Corrina. She helped us to solve all our questions. Thank you! read more

Boy has this place changed. I used to rent a storage unit from them several years ago. Didn't have any complaints... at that time. I always referred people to this location because, to my knowledge, it was always kept clean and the staff was extremely friendly. Well, recently a brother of mine had quite an experience. My brother rented a storage from these people a couple of months ago. One day his wife decided to go into the unit to retrieve some baby clothes she was keeping safe for future use, well when she opened the unit it reeked and saw rats in the boxes. All the clothes were ruined. She went to the office to complain and unfortunately (stated on the contract) they are not liable to any rodents being in the units and apparently their insurance only covered any stolen items. Several if not most of the items had urine and feces all over them with the rats still in the boxes!! I would think that they would have some type of control over their rodents situation. The girl at the office did nothing to help. All she said was, "I can't do anything about that" not even a sincere "I'm sorry for this inconvenience". Nothing!! My brother has now closed this account and has found another storage place. If we would have known that this was going to be an issue, we would have purchased plastic bins along time ago. read more

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This place is terrible to deal with. We have been with them for 4 years. Our rate was raised every year. The "$55" unit was raised to $91 a month. Then to get out they charge you additional $21 to get out of a month to month lease. I would not ever use or deal with this company again. Think twice and keep looking if you are thinking of using them. Over the 4 years they have been nothing but a headache to deal with. I am glad we are no longer using them. read more

I needed to store some of my belongings in Santa Fe Springs and found this place on Google. The site was easy to find. One of the managers there, Monica, was very nice and helpful. She gave me a few quotes on some of the units there and explained the renting process well. I ended up renting a 10 x 10 for a couple of months. Overall their prices are pretty good and the facility was clean. Would recommend :) read more

Dollar Self Storage - main office and gate - Self Storage Near Me - Santa Fe Springs, California

My sister put her belongings here a few months ago. She's gone to access her storage with negative results. The key does not work. She's gone over multiple times and left several messages with no response from the account manager. Very poor customer service. read more

1 year later, Sept 2019, they want to raise my rate again. 12%. That's faster than any salary increase. I need to see if this still best option. read more

First off they did not give me the online special that they were having at the time which was $70 if you inquire about a storage through online. Three days go by and I hear nothing from them about the storage unit so I walk in person to tell them that I sent them an inquiry three days ago and they never got back to me. The woman working there told me there was no problem that she was gonna honor the online rate that I was trying to get. I had no idea the whole time that they did not give me the online rate. They were charging me $80 a month. Next thing you know I checked on my statement and I see that they began to charge me now $90 without even letting me know. They raise the rate without letting you know. So I went in person and I told them that this is not fair and I will no longer be doing business with them. The woman reacted very rudely not considering the customer. There is never a single cart in sight and when you try to ask one of the workers for a cart they straight up ignore you. This is the worst storage unit I have ever done business with. I suggest running the other way because it's not worth it read more

I made a call and spoke to the manager Karina she was very helpful careful knew exactly how to answer the questions suggested that she would email a request from corporate offices and that you would personally submitted herself and call me with response great follow-up I'm very very pleased great place to storage your items read more

Very bad service, lady is very rude when you ask questions! Rented space before and never had any problems. New management is Very rude bad customer service. Will be moving out to another storage. They need us more than we need them, plenty of storage rentals out there. read more

Just listen to others. Stay away. There was even a homeless man who lived in one of the units. He had it all set up. I questioned it but they lied of course and said he is gone at night and just stays there during the day. The office manager is very loud and sorry no class,. She lives on the property and was telling us how she carries a shotgun. Filthy language out of her mouth also. Scary place. read more

The manager is very non-proactive! IF you have a concern or find yourself in a bind I would highly suggest dealing directly with the Corporate office. Lesson learned, and because of that I will not refer any business here. read more

The online special seemed awesome, $49 for a 5x10 unit (indoor) only to get there and be told that its $59 or $80. The girl in the front couldn't even get her fucking shit straight. And before hand I had already called and asked like 3 times what the fee was. Everyone said $49. And the additional $10 fee was optional cause I told the receptionist on the phone that I didn't want it. I got there, different story, different prices. read more

Staff is friendly and helpful. Storage area is clean. Easy access. This is the first time I have used a storage unit in 30 years...i was admittedly shocked at the cost of units...but Dollar is competitive and reasonable in pricing. I have only had the unit for about 6 weeks, but i am very satisfied. And I LOVE the online pay system. read more

This place has the shadiest advertising imaginable. The women behind the counter were pleasant when I addressed this in a controlled tone but this company is for sure using dishonest tactics to get people in the door. They have a mandatory insurance which isn't advertised either. Prices were still reasonable but the experience let a bad taste in my mouth read more

Despite the all the negative reviews, I have so far had a great experience dealing with Jose. Great service, clean unit, fair pricing. Will update this review as needed. Thanks Jose! read more

We have rented trucks here several times with no problems. We also rented a spot while we were moving and all went well. Lady up front was cool and explained everything to us. This was our first time renting a spot and she was very helpful. I would definitely recommend this place. read more

Clean and secure facilities. Friendly service. Inexpensive. I needed a storage facility quickly and stumbled upon this place. If I ever need to rent storage space again I am going back. read more

Everyone here is extremely friendly. I have never had any trouble dealing with anyone here. Would definitely recommend them! If there is a late fee, i know its because i was late. They answer any questions we have. read more

Dollar storage is the best storage place you can store your stuff. The storages are clean inside and outside. The staff that works there are very nice people even if u are late are your payment they are willing to work out something for you to help u. The prices are affordable i have call lots of other places and dollar storage is the cheapest. I would recommend this place to everyone!!!! =) read more

My experience with this storage place has been extremely satisfied. I've had no problems storing my belonging and knowing it will be safe. The girls that work there have been really nice and make you fill welcome. In my experience with other storage places I never felt as welcome like I do here. Keep up the good work girls you guys are doing an excellent job. One last thing happy holidays. read more

We are slowly working on a case with our lawyer (who was eager to take this case of blatant unscrupulous business practices) & will update here again ASAP. I wouldn't want the lack of an update to make you question the legitimacy of my claims. You should see my complaint reflected against them via the BBB if not now, very soon. No one from the company responded to our Yelp Review. We complained to the BBB which I guess finally prompted someone to call us back. They offered us the smallest unit for free for just one month. However, they required a contract that allowed them to start charging the full rate of the small unit AND the full rate of the unit we were short-changed on after the 1st month, so we called back to deny the offer and hopefully renegotiate... but no one would take our call! That solution, especially over a month after move-in, would not make any of this right. It has now been MONTHS - we've called several times, left messages and NEVER gotten another call back. We are still paying the FULL price for a unit that is only 70% of the space on the contract. We wanted them to at least offer to reduce the price by 30% since the square footage is reduced by the same amount!! Even that wouldn't make all the money we wasted on moving day and the personal items we had to give away because our unit was smaller than advertised by a l o t, but it would at least show a willingness to be HONEST! Unfortunately, we don't have the money to rent a truck ($100+) and hire help ($300+) AGAIN just to move to a different storage unit ($$$), so we are stuck between a rock and a hard place due to Dollar Self Storage's horrible, shady business practices. We've been to the unit three times and every time we saw people in at least 2 different units FULL of trash and recyclables - which is supposedly not allowed. The manager drives by in her golf cart and clearly see the trash, but doesn't care it attracts bugs and rodents to destroy everyone's belongings. All 3 times we saw the same man who appears to live in a unit on the premises not to mention the other suspicious groups of people hanging out in their units, so as a woman I don't feel safe going there by myself... or even sitting in the car on the premises by myself! Even more so because the same ghetto manager who was so very rude to us (on top of screwing us out of 30% the agreed upon space) was bragging about having a gun on the premises and "not afraid to use it" while talking to other customers which is just truly terrifying & straight up unprofessional Since the company seems to be based upon dishonest & manipulative business practices and even bragged that their "iron-clad" contract allows them to get away with anything, we removed all our irreplaceable belongings. What good is a storage unit that is 30% less than what you pay for, offers horrible customer service, leaves you feeling like your stuff if unsafe, the premises are unsanitary & the entire company is untrustworthy?!! read more

Only because you must I give them a star . That fat misrable sow Leica the manager its not my fault she weighs 900 lbs. I should've known when a customer who was ahead of me when checking in was talking about what s bitch she was and how glad they were that she wasn't there. The other old lady is ok except that it was probably her low life boy toy that stole the battery and tried to steal my whole damn truck while it was parked there at the facility while I was renting a truck from them. Anyway just a warning be ready to deal with a real bitch if you're gonna do business there. read more

I have been at this location for over a decade and have never had any problems at all. The staff is very helpful and always there if i have any questions. The manager lecia has always been professional and especially courteous. I am very happy with dollar self storage santa fe springs and would recommend it to everybody. Thank you lecia and staff!! read more