Holy cow what a first time experience. Showed up on a Saturday morning at 10:13a for my 10a…read moreappointment (which I organized via email) and no one was there. Online says they open 10, the door said they open at 8a, and the number online vs on the door were different. The neon sign said open but no one came to the door or answered the phone and there were 4 cars waiting. Further, there was glass in the parking lot and WORST OF ALL was watching one disgruntled person FORCE THE AUTO SLIDING DOORS OPEN! What?! Aren't they supposed to be locked and this place secure? How could someone slide them open with ease?! How would or could I as a prospective customer ever want to store my stuff here?! No thanks. Unreliable. Untrustworthy. Poor business practices.

Very bad experience. They have these weird rules. And times of operation. Bad customer service will…read morenot recommend to no one.

The online process was good until the last 2 sections would not allow me to fill them in…read more.. therefore I could not complete. I drove to the Secure Space in Signal Hill (California St) where I have been a client renting different sized units. Jordan who helps me is excellent in every way-- professional, personable, informative great communicator and an asset to Secure Space. He was able to take care of what the online did not. I appreciate having him as a contact and liaison for the company.

We are commending Will at Secure Space Self Storage for his outstanding customer service and…read moreknowledge of your products and process to seamlessly take us from choosing a storage space to completing the application and signing the contract. Will's customer service skills are the best, and his calm and confident demeanor gives us confidence in the products and services you offer. We look forward to our time using your storage facility solely on Will's ability to help us through the decision process and belief that you are the right choice for our needs. We are not sure what his position is but based on my years as a professional and leader, Will should be a manager or regional representative. Sincerely, Roger and Jenny

We were moving and at the very last minute needed a storage unit…read more Although I had a lot of questions, I was able to get hooked up with the perfect size unit by 530pm on a Sunday. They were open until 10pm. We had our gate code and unit number sent to us and had our items in by 830pm. I didn't need the lock because I had my own, so I went to drop it off at the office and they are so friendly. Space was clean and in a safe area. This is the location across from Lis Alamitos High School on Cerritos (not Carson St).

I was with ESS for 3 months and the experience was pretty good. I had never rented a storage unit…read morebefore but Brian explained everything over the phone and was professional in person. We went over everything and made sure everything was working in about 30 mins and I was good to go. Kirsten was also helpful during my stay and showed me some of the other units they had when I needed to downsize. My stay was short so I didn't have Issues here, but I know it can get expensive quick. One thing to keep in mind is prices do fluctuate alot. It's best to keep an eye out online for prices. I was kinda nervous about having my things here so one day I added a 2nd lock for security and I got a call first thing in the morning the next day asking if it was me who had placed the lock. This let me know they do check all locks every day. That made me feel better about having my stuff there. Place was always clean whenever I arrived. Couple of weird folks around the gate area around the evening times but nothing crazy. I would rent here in the future.

Cherry Carson RV storage is a great place to store you vehicle, property. I like the kind staff,…read moregrear prices. The facility is close to most freeways .. you have daily access to your property. I highly recommend this facility.

Right now I had to give Cherry Carson RV a 3 only because of RJ who works the front desk. RJ…read morewouldn't let us speak to the manager Jay after already speaking to Jay in regard to work information on the application to rent a space. Our insurance which we do have, made a mistake on the VIN info. And RJ wouldn't let us talk to Jay to explain. He refused our rental. We needed to store our trailer because the city of Carson is giving tickets for parking our trailer outside of our house while we are preparing to move. We left and found another storage in Orange County when Daniel called and said that we could get the space at Cherry Carson RV because they offer their own insurance. Even though we have proof of insurance. So thank you Daniel for doing your job and fixing what RJ couldn't. The place seems clean and secure. Easy access. It's close to our home. So the value of that alone is helpful. I will update in a month on any changes.

I must say that the customer service I received was truly exceptional. I was greeted with a warm…read moreand friendly smile from Jacklyn, which immediately made me feel welcome. She was knowledgeable but also went above and beyond to assist me with all my storage needs. Jacklyn patiently listened to my requirements and provided valuable advice on selecting the right unit size and features that would best suit my belongings. The price was also more than fair. Her expertise and attention to detail made the whole process seamless and stress-free. What impressed me the most was her genuine willingness to help and build that rapport with me. She took the time to answer all my questions, alleviating any concerns I had. Whether it was explaining the rental options, or offering packing tips, she was there, ensuring I had all the necessary information to make informed decisions. The facility itself was well-maintained and clean, with excellent security measures in place. I feel confident that my belongings will be safe and secure during the time in storage. The convenience of accessing my unit by driving up is an added bonus. The professionalism and dedication to customer satisfaction were evident throughout my entire experience. I highly recommend this storage unit facility for their outstanding customer service. This is my second time using them in the last 2 years. I will definitely be using their services again in the future. Than you again Jacklyn, you are awesome!

I would not recommend this storage facility…read more The first issue is the misleading information regarding access hours. We specifically called the night before to confirm that we would be able to access our unit at 6:00 AM because we needed to retrieve an important item before heading to the airport. We were assured that there would be no problem. The next morning, when we arrived at 6:45 AM, access was denied and we were unable to get our belongings. Being locked out of your storage unit right before a flight is incredibly stressful and unacceptable. The second major issue is the constant rent increases. After only a few months, our rate was increased by approximately $40. Then, after being loyal customers for over two years, we were hit with another increase of nearly $120 per month. These price hikes feel excessive and unfair, especially considering there were no noticeable improvements to the facility or services. Customer service has been inconsistent, communication is unreliable, and the pricing structure feels like a bait-and-switch. They get you in with one rate and then continue raising it over time. Between the unexpected access problems and the unreasonable rent increases, this experience has been extremely frustrating. If you're looking for a storage facility that offers dependable access, honest communication, and stable pricing, I would strongly suggest looking elsewhere.

I really wanted to like this place, I did. The facility is clean and the staff are wonderful - they…read moredeserve a raise for having to work for such an awful company. I had rented and paid on-time every month; but the value just isn't there. This company will randomly try to raise the rent on you whenever they think they can get away with it. They make you sign evil contracts that prevent you from holding them accountable if they screw up - check the fine print. Their 'app' is awful and barely ever works, and you are forced to use it to access the facility via bluetooth - but it is so unreliable you can get stuck in the elevator just trying to get to your unit. Not to mention that if you move out one minute into a new month they will charge you for the WHOLE month - no pro-ration, nothing. Bet you they will still rent out your entire unit and pocket double the profit though. Absolute scam artists that are using their monopoly power to screw over the normal person. Avoid this place at all costs - but if you must, be kind to staff cause the people here are great. Just a shame the company is such a dirty rotten cheat.

Jessica Masters was extremely robotic when I came into the office today and expressed concern about…read morethe rent increase on my storage space. (This is after I called well within the posted office hours times WITHOUT a single call back) She cut me off and ROBOTICALLY went through the policies without so much as an apology for my experience. Completely void of any type of bedside manner! First: I understand what great customer service looks like AND this is NOT it! I work in customer service myself! And even if I can completely fix a customer's concern I can still address it with compassion and deliver the knees with a little more finesse. Second : if you are opening at 9:30am and your website says office hours start at 6am you should change your hours online to reflect what is actually taking place! When I presented Jessica with my follow up concerns she replied with the same robotic basic beige nature that she seems to favor. It's lackluster to say the least. I have been a Public Storage customer for a long time (moved a lot over the years, and utilized them to rent a storage space for work when necessary too). I usually recommend this company to friends and family looking for a safe and convenient storage solution. I don't think I can in good faith do that anymore.

We've been storing things with US storage center after moving and they have been great. Tiffani has…read morebeen super helpful when we needed another unit and is always there when you need something. She is awesome! This complex has great rates and is clean and convenient.

Excellent service from Tiffany in the office. She always was very helpful anytime we had questions…read moreand made the whole process easy for us. We had multiple units here for years. Located right off the fwy.

Yes I would like to thank the women who work top notch peo0le my fiancée was at the bus stop across…read morethe street and she got on the bus and left one of her bags on the bus stop the ladies in the storage quest saw this and went to retrieve the bag maybe an hour later I was franticly looking for t he bag and just so happen to stop in sto quest to ask if they could look at the video they asked me about the contents and color of the bag and to my surprise they gave me the bag that is top notch service in my book thank you again to the women of stor quest Donald Harris

I was surprised by Kiairra's service to the incredible customer 10 out of 10. The place was very…read moreclean.