My family and I stopped by after having a fro-yo date next door and were BLOWN AWAY by how massive…read morethis store was...it truly was a collector's paradise! I had always thought the store was more geared towards sports memorabilia but there truly is a little something for everyone here. My children were enamored by their large Pokemon collection, my husband loved all the vintage comic books, and for me there was a section with old records to browse through. We easily blew through an hour looking at everything in the store and let me tell you... my children are not patient people. By the end of our visit we had to pick up some items to help build up my pre-schooler's budding Pokemon collection and something for big sis too. Staff was friendly and store was very well organized.

Awesome shop! Lots of good inventory. Reasonable prices. Very friendly staff. Will comeback again!read more

Had an easy plastic case swap for a PS5 controller so I contacted them. Awesome first experience…read moreguy said he could either do it the same day or it be a few days turnaround at max. Turned out he could do it same day while I walked the mall. Returned literally three business days later and now it's a three week turnaround with poor customer service. Less sales that stand around and more people that could repair things If that what your stores focus is going to be.

I had an old PS1 disc that was pretty scratched up. I contacted ReGen about their onsite disc…read morerepair. They were fast to get back to me and explained the service. I swung by their shop and they were able to complete the repair quickly and the disc works perfectly now. The staff are really friendly and knowledgeable about console and disc repair. The store had a great selection of retro games. I highly recommend them.

I miss video stores owned by people who just really like movies. I miss stores that feature "staff…read morepicks" that show the personality of the various workers. I miss video stores that tailor their inventory to the customers, rather than simply stocking a certain number of recent releases and not much else. I lived at the Lake for a year, and this video store was a one mile walk from my house. I preferred to walk the mile and see what was new to simply adjusting the online queue. I love that this is a local business, and that it supports and is supported by the community is serves.

I've been going to Video by the Lake since I moved to Lake Monticello over 10 years ago. I traveled…read morearound the united states and lived in Georgia, Oklahoma and Las Vegas, and no where had a Video by the Lake. I was so happy to come back to Virginia just to go and rent some movies again! Thank you guys for always being there. :)

While on this trip, even though it was meant to be a trip to buy birthday gifts, I ended up coming…read morein here to come here to pick up something for myself. I have been bored with the games I currently have for my Switch and wanted to see what they had to offer. The store was set up how it usually is for a GameStop. I made my way to the back and started to browse the games and looked at some titles before selecting two. They were previously owned games, but that is fine by me. Cheaper price and all. Going to the counter with my selection and I handed them over to the employee and a few short moments later I was being rung up. I wasn't aware of this, but I had a rewards coupon and decided to use it. Making my grand total a bit less than it was.

5/24/21 Upon arriving at this store, I overheard an…read moreassociate talking to some one on the phone. From the sounds of the conversation, the person on the other end of the phone was trying to scam the associate. It didn't seem to work. A pleasant conversation came out of this scam call with the associate. We ended up getting some information on a game my wife was looking for. The associate knew his products. This store is limited to how many people can go inside the store, because of the Coronavirus Pandemic. Still, if you come here for a game, a gaming system or information, you can be sure the associates here can help you.

Wow, Disney's Kingdom Hearts III finally comes out. The game has been out in Japan for a long…read moretime. With all the new Disney movies that have come out since Kingdom Hearts II, a lot of new territories have been added to the gaming world....as far as the Disney world is concerned . This game stop store was clean and organized from what I saw. The manager I talked to was cool and informative to the question I had for him. I like this store and the location is in a good place. I will be sure to return.

So about 3pm today I go into the Dulles 28 GameStop. I ask to purchase a Ragnarok PS5, warranty and…read moreto renew my GameStop account. I ask the manager can I split payments he says yes. I pay my first payment with a card $254. Then try to my credit card on my phone. That card is strictly credit . I don't have a pin. Well it doesn't go thru so he says hit cancel and try again. I try again and it doesn't go thru. I tell him we will have to cancel the transaction until a further time. He tells me well I'm not sure if I can do that. Let me call help desk. He calls the help desk and says they canceled it. But he then shuts down the work register. He never gave me a receipt, email or any type of cancellation form. He told me oh you weren't charged. But I check my account and I was charged $254. I only have some type of register log saying I spent $254. I've been shopping at GameStop for 15 plus years. Never have I ever got done bad this way. This guy constantly kept slamming stuff and being angry with me when I did nothing. I'm a customer. I've never been so scared to go back to a store. I just want my money back and I'll never even visit a GameStop again . This is for 10 year old nephew whom my brother sent me to go grab. He's now out of $254 and my nephews birthday gift has now been sold. Like what do I do now? This is messed up

Added an extended warranty without asking. We only saw it once handed the receipt, so we had to…read morereturn and re-purchase the game. Extended warranties are a scam in general and certainly for a Switch cartridge - but presumably the clerk gets a commission. The store knows what they're doing - scammers and con artists.

Stopped by on a Saturday afternoon to purchase a Wii game. There were a bunch of empty, broken…read moredown boxes piled in the Wii area of the store. When I tried to slide by (assuming they hadn't cleared the empty boxes yet), I was told I couldn't shop that area of the store; they were doing distribution. Clerk was quite rude as she relayed this information. Wasted an hour of my day. Went home and purchased game on Amazon. Done with GameStop and it's ridiculously poor customer service.

Nothing happens here. Good to get videos, magazines and just a few toys. Do not expect any other…read morecustomers other than yourself

We all know there are very few brick and mortar video stores even left. So.....this is awesome to…read morefind one!! They actually have a very large selection of new and old movies. They are up to date with new releases. If you decide to have an older movie night, they have an awesome deal for you! 5 movies, 5 days for $5! You can't beat that!! Now this is simply a video/game store. So it's not like an old Block Buster where you are going to load up on snacks at the register when you get your movies. But hey, I can handle making a stop at the store just to be able to rent movies from an actual store!!!