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    HORRIBLE!! They will damage and break your stuff and not refund you. They ruined my bedside table and my painting stand worth over 400 and they only offered me 50 dollars reimbursement and gave no reason as to why or how they came up with that number. DO NOT USE THIS COMPANY. I got $2,000 worth of insurance, this company is a bunch of scammers. AVOID.

    Couch with oil stain
    Misha R.

    This was the WORST experience I've ever had with movers. The driver arrived late and had stuff from other job sites in his truck,argued with me that I was moving two rooms because I lived in a two bed (my room mate moved out earlier in the month), was slurring his words and clearly was high. I paid for my washing machine to be taken and the driver came up with a million excuses for why they may not be able to take it. They took over 6 hours to bring all my stuff to my new apartment that was less than 15 miles away, damaged my furniture and got oil stains on my couch and rust on my beam bag. Absolutely do NOT use them.

    I'm writing on behalf of a woman I just met, who is 64 years old, recovering from a broken hip, works full time in the medical field and has just moved to Massachusetts for her job, leaving the rest of her family in Maine, therefore depending on the help of a moving company to make sure all her belongings were safely stored in her storage unit while shes staying in a hotel waiting for her apartment to be ready. I happened to be outside the night she arrived at the hotel and offered her a hand bringing her stuff to her room. she Told me that she didn't want to bring everything that was in the car up to her room, she was storing it in her car because she couldn't get into her storage unit to pack it away. She explained that she paid a moving company to bring everything from her previous apartment because she had no help and no local support... when she went there the way they packed the storage unit made it impossible for her to get the door open, so I offered to take a ride with her that weekend to give her a helping hand. Honestly at fi I thought she was just a little overwhelmed and stressed out possibly exaggerating the condition of of her locker. Well, I was beyond wrong. With the help of an employee we finally got the door open and it was an absolute disaster. Everything was stuck behind her couch and under her two mattresses and box spring, her tv was stuck between two chairs with a scratch in the middle of the screen ($1000 smart tv) her mothers Tiffany's lamp was upside down diagonally laying across the boxes, she gave them blankets to cover her white couch, her tv, her shadow box with a silver spoon collection with a glass frame... nothing was covered. The spoon collection was out of the frame dropped randomly in different places... this is already turning into a novel and although I could sit here all night adding to the list of unacceptable movers mistakes, I think the few examples listed are more than enough proof that this company is completely unprofessional and took advantage of a woman that was desperate for help, assuring her they would take care of everything and telling her to trust them with her property they would treat it as if it were their own. On top of the company's basic price, she gave each mover a $200 tip because she was so grateful!!!! She made the mistake of giving them the tip as they left her apartment, before they went to put it in storage, so by the time she saw the catastrophe she had already lost another $400 on top of the original fees. When she called to ask them to come help her open it, their response was "we aren't responsible for what happens after the move" So, that's why I'm writing this review, I want the word to get around that this company is a fraud and a group of thieves praying on people in need. I will be attaching pictures shortly. I'm interested in seeing if they will do the right thing and make this right. She doesn't even care about the money she wants her stuff put away neatly and safely. Which, I will do. But they could at least apologize. Scum, absolute scum.

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    Page 2 of 2

    Ask the Community - Dolly

    Review Highlights - Dolly

    Will use again, but one complaint.

    Mentioned in 3 reviews

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    Phoenix Moving & Storage - Phoenix Moving & Storage. Boston movers.

    Phoenix Moving & Storage

    (31 reviews)

    Phoenix Moving was simply AMAZING, TWICE! Worked their butts off, were flexible with scheduling,…read moreand took great care of everything. To top it off - they are all genuinely nice people too! Couldn't have done it without them! I wanted to call out Stan, Arthur, Alex, Nick (and one other gentleman from the first team whose name I didn't get) as they were all amazing!

    The moving crew was great, but the people giving the quotes are not the movers that you work with…read more They estimated it would take around 8 hours and it wound up taking the crew 15. This really should have been a two day job, the crew and we were exhausted by the end of the day. I'm not really upset about the cost difference because I knew what their hourly rate was. The crew really wanted to get it all wrapped up for us by the end of the day instead of stretching to another day because they had another job the next day bright and early. The booking office is really putting their workers through the wringer and I don't appreciate that. The crew was kind and delicate with our items. They were being gracious and offering to do whatever we wanted with regards to helping pack remaining items, disassembling and reassembling furniture, and organizing things at the new house. I may have taken note of their time for these things if it hadn't been clear by noon that this was going to already be a very long day. By 10pm I was just happy to have everything remaining that we own in the garage. So I did enjoy the crew, but if you go with this company and have a lot of stuff then you need to do some legwork yourself to get an accurate estimate. I had a three bedroom 1700 sqft house with a large basement and garage and it took 15 hours and cost $4k.

    Prime Moving

    Prime Moving

    (34 reviews)

    Financial District

    The two men who arrived were very polite, moved very quickly. The job was done and they helped…read moreclean up. Highly recommend them. A fantastic value for the move. Thank you.

    I had the BEST experience with Prime Moving! Sam, Michael, and their crew arrived after a phone…read morecall to let me know they were on their way. If moving is a stressful event, these are the guys you want pulling into your driveway. HUGE smiles, greetings, friendly! All put me at ease immediately, and we began the process. Sam explained all the billing to me, and we headed into and around the house to tour all the furniture and boxes they were to load up and move away. From the first second (NOT an exaggeration), they dove in, and boxes were being moved in almost a seamless fashion. A bit over an hour later (maybe closer to an hour and a half), they were on their way. They arrived - again - all smiles, checking in with me: how was I doing? And we toured the new house and explained where everything would go. They hustled, delivering boxes and furniture to all the designated rooms. They asked questions if they were unsure. AND for me, probably one of the biggest, most helpful moments, we negotiated for them to assemble my youngest's bed. I could not have done it. They worked tirelessly (well, maybe they were tired - but their assurances and smiles belied any weariness or frustration) and assembled the most complicated bed I have ever seen! Both my child and I agreed - had it been left up to us, we probably would have abandoned it. I realize this is a long review, but I cannot say enough about Prime Movers and wish them all the success in the world. Truly - a class act - friendly, knowledgeable, hard-working, diligent, and kind. Thank you!

    Dolly - movers - Updated August 2026

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