- FOR POTENTIAL RESIDENTS SEEKING TO MOVE IN HERE, UPDATED OCTOBER 2024 -
I recently moved out after living in this apartment complex for 2 years. If you're thinking about moving in to this apartment complex, keep in mind the following :
- Internet. If you're working from home, good luck. In the 2 years I've been here, internet has been disrupted no less than 15 separate instances. These are no 5 minute outages, so if you had an important meeting you better have a backup mobile phone hotspot. The internet provider is mandated by the apartment when you move in.
- Water supply. The water supply has been disrupted no less than 10 times over the past 2 years.
- Hurricane Beryl. There was no power or water at the apartment for close to 3 days during Beryl. The apartment's management knew well ahead a hurricane was headed to Houston, but did not prepare any emergency power. Properties nearby had mobile generators prepared for at the very least, emergency lighting. The corridors were pitch black and residents pretty much had to leave the complex during this time.
- Garage Gates. The gates to the garage entrance break down all the time. As such, more often than not, it is left open. During my stay, there have been 2 incidents of mass cars being broken into as well a a truck being stolen.
- Key Fob. The interior access doors require a fob or an app. However, these frequently break as well. As such, when this happens you have to walk to the main entrance where hopefully, one of the two entry systems they use works - or wait for an existing resident who happens to be there open it for you.
- Security. There used to be security patrolling the garage and the property. However, since August 2024, security has been non-existent in the community without any notice to the residents.
- Pedestrian Access Gates. There are convenient pedestrian access gates located around the property however, these are frequently broken and if you put in a request to fix them - it's taken as just a suggestion. The gates between Domain to Lifetime fitness has been broken for more than a year.
- Mailboxes. Mailboxes were broken into, no doubt, due to the lack of security. Mail was stolen, and the residents were notified without any further action.
- EV Chargers. There are 2 EV chargers in the property. However, more often than not, they are non-functional. If you have an EV, you will need to look for chargers in the paid garages nearby the property.
- Elevators. By my count there were more than 10 separate occasions where the elevators were not working for extended durations.
- Moving Out. I did a walkthrough together with Jessica, where there was no damage noticed in the apartment. However, a day later I am sent an email that the "carpet could not be cleaned to its original condition & color". I've attached a photo of the said "damage" to the carpet and these are two lines where my desk legs stood, that did not move from the time I moved in. No physical damage to the carpet, no stains from my dogs who are well trained, no burn holes or anything like that. Just where a book shelf stood that I propped a desk on was enough to "irreparable damage" the carpet.
As such, if you're comfortable moving in to these apartments know that if the previous residents had pets, it's not a given that the carpet is replaced. Mind you - this is on top of move out charges of $145 "Pet Treatment" and a $75 "Apartment Cleaning", which I did not contest.
This is also in addition to move in charges of $1,000 "Pet Fee" in as well as $50 every month for 2 years as "Pet Rent".
To top it off, they send you a nice little reminder with the final payment notice that these will be sent to a debt collector if not promptly paid, based on what they decided themselves.
If you think the above are hard to believe and exaggerations, refer attached emails of official notices for each of the issues I mentioned above.
This is doubly unfortunate as the maintenance people as well as the leasing staff are wonderful people, really let down by terrible management. read more