Today I went to Dizon urgent Care at Copper. I was an…read moreextreme pain and they got me right in. The staff is awesome. I was seen by Rebecca Donahue who is a life that shines bright. Everybody that helped me was Carlos and Xavier, Yami, Christina, Alexis, and Cassandra, every single one of them are spectacular and they helped me. I highly recommend this awesome place and the awesome people that work there

The pediatric side of this urgent care was an extremely frustrating experience. I brought my son in…read morefor a broken toe, and the X-rays were done promptly. The technician who performed them was very pleasant and professional, so I have no complaints about that part of the visit. The issues began when I was told I needed to schedule a phone call to receive the X-ray results. I thought this was unusual, so I specifically asked the woman at the front desk why I needed to schedule a call. She told me it was simply to make sure I was available and assured me that the call would be very quick. I explained that I had work, so I wanted to make sure I understood what was required. The next day, I received a video call instead of a phone call. Since I was at work and had not been told this would be a video appointment, I did not answer. I immediately called the office back and explained that I had not realized it was going to be a video call. I told them I was available at that point and simply wanted to receive my son's results. I was then told they could not give me the results over the phone. When I asked why, I was told, "We cannot bill for a phone call. We can only bill for a video call." I was shocked. Why would I need another potentially billable urgent care visit simply to receive the results of an X-ray that had already been performed? I was concerned that my insurance might not even cover a follow-up visit with a provider who was not my son's primary care physician. Ultimately, I had to reschedule a video appointment just to obtain the results. Unfortunately, the delay had consequences. My son's toe was, in fact, broken, but because we did not yet have confirmation, he had gone to school and even played soccer at recess. I was frustrated but decided to let that experience go. A week later, while waiting for an appointment with Valley Children's, their office called and asked me to bring a copy of my son's X-ray images. I contacted this urgent care to request the images and was told they could not provide me with a copy. I was told they would fax the images directly to Valley Children's instead. When we arrived at his appointment, Valley Children's informed us that they had never received anything and that X-ray images cannot simply be faxed in the manner I had been told. At that point, I was extremely frustrated. I spent unnecessary time making multiple calls, scheduling an additional appointment simply to receive test results, and then trying to obtain X-ray images that should have been available to us from the beginning. I will not be returning to this urgent care. For comparison, Premium Urgent Care provides results during the visit and provides patients with copies of their X-ray images to take with them when needed for follow-up care. That experience is much more straightforward and patient-friendly. Overall, this was an unnecessarily complicated and time-consuming experience for something as simple as getting the results and images from an X-ray that had already been performed. I would strongly encourage this facility to reconsider how it handles test results, follow-up communication, and providing patients with their own medical images.

About ten days ago I was playing with my daughter. By playing I mean, she and I snuck away from Mom…read moreand Big Sis to get some Baskin Robbins. As it was, we were enjoying our sneaky deserts when I thought it would be funny to eat my Banana Royal goofily to make her laugh. So, I began making bites like a camel, she starts laughing and then I bit the heck out of my my bottom lip (Mom later called it, Karma). Cut to ten days later - The bite becomes a ball about the size of a $.25 gum ball. I rinse with it all, even put a cold sore medicine on and poked a needle to drain myself but nothing helped so I needed the pros. Since it was close to where I was at the time, I went to UrgencyMed on Bullard and Fresno. When I pulled up I noticed there weren't a lot of cars, which was awesome. However, something didn't feel right about the place. I think it was seeing a nurse (someone in scrubs) outside enjoying a vape and the building lease signs. But damnit, the lip bump had me there. So, I pulled up and parked, was about to get out but I had to check them out on Yelp. The reviews were not good at all, so I took my Flip lip to old faithful; Everyday Health Care. Everyday Heath Care has helped me in many situations (we even had our second child there). When I pulled up, cars were lined up along side and I was like "f***!" But when I pulled into parking lot, there were only a few cars and only one other patient inside. So, don't let the cars parked around make you think they're all inside (Wait, do think that so when I have to go again, I'll have an easy time). It had been over a year since I was there last so I had to fill out a 'new patient form' but that should be expected. I sat out in waiting room and actually brought a book to read (I always expect the worst, hence why it took me ten days to go). Between the waiting in the front and in my actual patient room, I only had time to read a few pages and it was a Berenstein Bears book so I should have be able to flip them pages. Dr. Wilson was my savior. Like I said, I thought the worst, so when he checked my lip boulder out and called it "awesome", I knew I was about to be ok. I'll save the story about what he and his assistant had to do to get rid of the Mucous Cyst, but you know it was good when he thanked me for letting him experience this. In the end, I'm at home, spitting in a cup and watching JRE online. He saved me and took my stress away. Tomorrow, school starts so a new stress begins. Thank you Dr. Brent Wilson and his whole staff for making a pretty scary situation, easy and comfortable. P.S. we didn't really have our kid there.

The service was fast and efficient. Laura Merritt, NP is so thorough, personable, and made my…read morevisit a joy. She is very kind, and the office staff was as well!

Every appointment I've had here has required about two hours of driving for less than five minutes…read morewith the doctor. They do not offer phone appointments, even when the issue seems simple enough to handle by phone. That may be convenient for the office, but it is not respectful of patients' time, travel costs, or schedules. I would not recommend this office if you live far away or need reasonable appointment flexibility.

Dr. Akhtar is a super great doctor. His staff is amazing. All three of them - Giselle, Christine…read moreand James - not only very professional and friendly, but they also every minute try to do their best to understand and meet the needs of their patients, which makes such a scary procedure as colonoscopy quite tolerable. I am grateful to all of them. Elena

Doctor Zaki is amazing! One of the best doctors I've ever had. He cares about his patients and he…read moredoes not just treat symptoms, but thinks about long-term care and long-term outcomes. Staff is always fairly nice and respectful

Thorough and caring. Knowledgeable staff and professional…read more Did not wait very long for appointment.

Was disappointed with service. Took my 88 year old dad.waited over an hour in waiting room. Finally…read moredr. Came in said he needs to go to hospital. Instead of them calling an ambulance for him.he held the door to let us out so I drove home and called for ambulance. Losing faith in this practice. Sad

I've been with this office for the past 5 years and every time I've been there I've had a positive…read moreexperience. I recently visited for an annual exam and I have been seen by both Dr. John and Dr. Wilson. They both are such good people. They have great personalities and are so genuine when talking to you and make you feel safe with them taking care of you. The shields location however, I can't remember the doctors name but I was seen by one of the female doctor and she was pretty blunt and made me never want to see another doctor. Lol at least at the Shaw location they break it to you easy that you're unhealthy

I changed from Kaiser to Dr. Copelands Office in February. I had two appointments, the first place…read morejust to get to know me I guess. The second one was supposed to be for a regular check up. I was never touched my heart never checked nothing. I had referrals to various different Specialists. In the meantime they went from the Sante group, to Fresno community hospital group, then to Meritage. So when I had referrals, because the names kept changing, the specialists wouldn't take My insurance. Over the course of three months, I would call their office and get voicemail. I would leave messages. NOT one time did I get a call back. The last time I called it was evening and I was having palpitations, not severe but a bit concerning. I asked if they could call me back the next day for an appointment. Never heard a word. That was the last straw. I should never have left Kaiser, and I went back to them effective August 1. They always return my calls. I definitely would never recommend this office.

Dr Greg Copeland has always taken his time to listen to me and my husband since we both see Dr Greg…read moreCopeland.. We have been patients of his for a long time. He always does his best to get us in ASAP. Plus he refers us to specialist if necessary. He always takes his time to go over the results of our tests.. Plus he has a app so he's always available (well he does have to sleep)but the very next morning he'sthere's for you. So I'm grateful for Dr Greg Copeland plus the specialist he sent me to Dr Alam. Plus the awesome staff at Dr Copeland's Office and Dr AlAm's staff at The Cancer Community Center. Thank each and everyone of you.. Great Doctor.

Great doctor, very thorough. I couldn't be happier with switching to Dr. Mahal. He is inquisitive…read moreabout your health issues and I would recommend him to anybody. The front office staff is very friendly and helpful... clearly well trained.

Dr Mahal takes his time to listen you, ask clarifying questions and works with you. He and his…read moreoffice staff is very responsive to your needs. They are very through and caring! Love my Doctor!!

This doctor is not where you want to go if you want quality care. He is dismissive,arrogant, and…read moretreats you like your are unimportant. Every time I told him that I'm feeling fatigue and in pain he would just rattle off that that's not a symptom of RA. He schedules me every 3-5 months and hands me a lab slip and tells me to get my labs drawn a week before my appointment. I tell him that I'm having flares in between and he just tells me that my labs are fine and it's in my head. I started having blurry vision and my eye doctor told me that I'm having toxicity due to the medications. He contacted Dr. Gil and I have his office staff call me and tell me doctor said stop all medications. Mind you I didn't have an appointment for 3 more months. I can't believe how awful he is. You are better off going somewhere else. I have lost my hair,vision and his answer for every thing is that has nothing to do with RA. I finally made an appointment with my primary doctor and he asked me to call his office every time I'm experiencing a flare so he can order labs. And low and behold I'm having inflammation that shows up on my lab results. I've been referred to Stanford and I'm so glad I don't have to deal with that horrible doctor anymore!

Dr. Gill spent time talking with me about my RA symptoms and pain levels, did a comprehensive…read moreevaluation of my general health and also asked questions that were relevant to my concerns about other health issues. My entire experience beginning with his front office staff to back office staff was excellent! I would recommend Dr. Gill without reservations to anyone looking for a top notch rheumatologist!