0 stars. Made an appointment five months out arrived at the…read moreappointment was told the doctors leaving right now and had to cancel my appointment. Horrible horrible horrible would not recommend to anybody.

I needed an X Ray done but it wasn't available there So I…read morehad to find another place to go to

It is nice to not feel like just another number. The staff is kind and the Dr. is amazing. I like…read morethat she took her time to read over the notes left by the nurse and she reads them out loud too. I felt she did a thorough job in helping me to get well. I even returned for a follow up and so glad I did. You will feel cared for when visiting

This place is a joke! Do not come here unless you enjoy being disrespected. I came here because I…read moreneeded a PCP and an urgent referral to a cardiologist. This is not a hard thing to do. Two months later I'm still waiting! I called about this and the front desk woman said that I have to email them and ask for the referral! When I insist that I've already been to the office twice as a patient asking for help and this should be documented on the chart, she just laughs and hangs the phone up. This terrible front desk person has laughed at me on the phone twice and has hung up the phone on me twice. The dr I saw was not nice, never smiled at me was snobbish, never even touched me. I am a healthcare professional myself of over 50 years and I am outraged at this terrible office. Don't believe the fake favorable reviews ‍

Stopped by there today to see if I can get into an urgent care and the door was unlocked and open…read morebut there was absolutely nothing inside. This was the view!! kind of creepy, to be honest

First the good... the wait was only about an hour between the time I walked in until the time I…read moresaw a doctor. For most urgent cares thats pretty good. Now the not so good.... The receptionist was not friendly, welcoming, or minimally kind. I could see that I had interrupted her from doing her homework at her desk and I felt like I was treated as a bother to her. Actually the biggest issue I I had with my visit was privacy and confidentiality. The exam rooms are not rooms at all. They are just curtains. I didnt see any exam rooms with doors and four walls. You expect that in an ER at a hospital not a doctor's office. After I sat in the exam room waiting to be seen for 30 minutes. I could hear the doctor with another patient - someone who had come in to the waiting room and was filling out paper work when I was called to the exam room. I know that in a medical environment some patients need to be seen sooner than others. Its not neccesarily a first come first serve environment. Problem is that I know this patient's complaint was not pressing because I could hear the doctor tell her, "this is the most common thing we see in here". I pulled back my curtain because I thought maybe the staff forgot about me. When I did, the medical assistant sitting about 50 feet away admonished me for not keeping my mask on. I saw the doctor a short time later and was careful to keep my voice down as I spoke to him about my personal medical issue. He didn't do the same. This urgent care is as bare bones as you can get. Smiles, common courtesy, and privacy are scarce at Willow Urgent Care.

I'm glad I went to this urgent care. I had a high fever of 103 and was feeling very sick. They…read moretested me for the flu and COVID, and both came back negative. They also did an X-ray and found that I had pneumonia. The doctor was very helpful and did his very best to treat me. He gave me antibiotics, and I am forever grateful. I'm very thankful for the doctor and nurses -- they were very caring and understanding. Thank you to Dr. Gill, he's the best!!

I have been to this urgent care twice. The office is clean and the employees at the front desk are…read morewelcoming and helpful. This is especially important in a place like this, where patients are likely to be feeling on edge and unwell. Both times I've been here, my wait time has been very reasonable. The medical assistant and doctor were both easy to talk to and I really appreciated the doctor's calm and knowledgeable demeanor. One of my visits was for a moderately embarrassing issue and the doctor and MA helped me feel comfortable and I didn't feel any sort of judgement from either of them. My concerns were addressed both times I visited this urgent care and my issues were resolved. This isn't the closest UC to my house at all (I don't even live in this city!), but if time allows, I would absolutely choose this office again. And they are open an hour later than many other urgent cares!

We are new to the area, have scheduled doctors appointments with a family doctor and a GYN next…read moremonth to establish care. So being without a GP or GYN I came to this location because I feel like I have a kidney infection. The lack of any kind of attempt at human connection in this office is astounding. There's no one to help you with check-in, you're immediately pointed to a QR code where you fill out all of the paperwork yourself. Once the receptionist has that, she points you to a machine IN THE WAITING ROOM to get your vitals. Everything from weight and temperature to blood pressure and oxygen numbers is done by one of those machines you generally see at Walmart that you sit and put your arm in. WTF? That machine prints out a paper that you give to the receptionist. Because I was there thinking I have a kidney infection, she handed me a urine specimen cup, and told me to go into the bathroom, again, in the waiting room. A basket in the waiting room for the collection of your investments already had someone else's specimen in it. With their information on it. I'm sorry but HIPAA who? I then sat back down until called back to go to a room. A nurse didn't come in the room to talk to me or anything. I sent to room 3 to wait. I sat in my room for half an hour, listening to the full exam of a kid in the room next to me because the walls are really thin, before a doctor come in to tell me that because I drink a lot of water, my urine was clear... dilute ... and that it could be an ovarian cyst or even appendicitis, she doesn't know what's causing the pain in my lower back, that I should go to the emergency room to get imagining done and they could tell me what's causing the pain in my back around my kidneys and the malaise. So not only did I just pay my co-pay, but I was also charged an extra fee for urinalysis, something I've never had done before in any doctors office in my life. I walked out feeling like I just wasted my money and my time. If you've got something really simple like a sinus infection, I feel like this would be a good option. But for anything else? No... and now to the ER I go. UPDATE: I noticed the rebuttal the manager of the office posted below, and no, they are not telling the truth. There was a name, first and last name on that cup of urine that was sitting in the bathroom when I went in. And the person who went in after me had to look at my cup that had my first and last name on it as well as the previous cup. I'm not going to let them sit here and gaslight me

So I filled in the questionnaire online at 10:40 and walked in at 12:15pm…read more I spoke with the receptionist in the front and she checked me in, then told me to have a seat. I wait over an hour plus and still no one has called me, people who are arriving after me are getting their name called and being seen. So I go up and talk with a different receptionist and she asked if I've talked to anyone once I arrived. I answered "yes" and she proceeds to hand me papers to "check me in". I asked her if this was paper work that I've should have filled out upon arrival and she answers "yes". The quality of care and attention to detail is poor at this office, I should not nor anyone else for that matter be overlooked for care because a receptionist failed to follow procedure. If I had not gone up to ask any questions I would for sure still be waiting in the lobby. 05/22/26 1:45pm

I have been seeing Rebekah Donahue for years, first at Central Valley Women's Health Associates,…read moreand she has always been incredibly caring, understanding, and knowledgeable. She has a way of making you feel completely comfortable and heard, which is such a rare and wonderful quality in healthcare. When I transitioned to Dizon Medicine, I was thrilled to find that Rebekah didn't disappoint in the slightest. She recently assisted me with scheduling an imaging appointment and, as always, was professional, attentive, and genuinely kind. It's so reassuring to know that she is always there when I need her. Rebekah truly goes above and beyond for her patients, and I feel very fortunate to have her as my nurse practitioner.

Horrible experience with this office for sleep medicine. I had a consult several months ago and…read morecan't reach anyone to follow up on the sleep study the doctor ordered. I've spoken to multiple staff and they say they will follow up and never call back. It's any luck if they ever answer the phone, the calls always go to voicemail and no one returns your call. This is the last place I would recommend.

Dr. Grewal is our hero. We had to get an examination for the DMV last year, because my wife is…read moreconsidered old and they keep demanding she get seen everytime she encounters the police because they are ageists. They can't help themselves, it's a human intinct. Everyone does it when they see old people. We had to meet a final deadline and Dr. Grewal checked her out and completed the form and faxed it literally at the last minute. There's nothing wrong with her and she has a perfect driving record, but if cops see gray hairs they instinctively think she should be taken off the road for public safety reasons, for any reason at all of no reason. He was kind and listened to her, did a physical and competency test and as expected she passed. This isn't the sort of thing her usually does which shows Dr. Grewal is basically a good person who genuinely cares and takes the time to listen. A shame just found out he's permanently closed.

I've been here twice, Once without insurance so I had to…read morepay over $70 for the visit. Once with insurance and had to pay $45 co pay with my good insurance, any who that didn't make sense. Now they have been calling me for a week straight saying something isn't wrong with my insurance and then the lady changes her story saying they keep calling my insurance saying this new one isn't my primary. She was saying I had to pay the full amount if I don't fix it. Rude. It was so confusing. I don't like being accused and hassled over the phone. The doctor is impersonal, and cold. I didn't feel cared for. They just wanted my money.

This is actually Camerena Health Urgent Care now. Not sure why they made this switch. It's gone…read moredownhill. The desk staff are pure LAZY. It's never busy and there is not an excuse to not do your job. I went in on 12/23 extremely sick. Doctor Lily was great -very compassionate and caring. I was prescribed antibiotics and inhaler. Before I left I specifically asked the staff to confirm with me that my scripts were sent to the Walgreens location I provided. She assured me that everything was sent. Well it was not. Xmas eve and Xmas came the following days and I was screwed out of my meds until 12/26. When I called and asked for the reason the girl just said "oh well we didn't input your pharmacy information" meaning when I asked for confirmation the front staff was lying when they confirmed everything was set. Unacceptable 2 stars for doctor Lily. But overall Sorry excuse for an urgent care. Avoid.

The wait wasn't too long and they addressed all needs. Be sure to tell them if you prefer their…read morenurse or other staff to help with procedures for family members.

I cannot say enough about the incredible team at this urgent care. They truly saved my son's life…read more From the moment we walked in, everything moved swiftly and with such professionalism. There was no hesitation -- they recognized the seriousness of the situation immediately and took fast, decisive action. In one of the scariest moments of my life, the staff stayed calm, focused, and compassionate. Their quick response and expertise made all the difference. I am beyond grateful for their knowledge, efficiency, and genuine care. Because of them, my son is here today. Thank you for being heroes when we needed you most.

In my visit today I don like it…read more.... I need xray and they said it's working today ... why???? it's emergency and they don't have the equipment necessary I don't recommend

I would recommend this place to anybody They are very…read morehelpful. They are very kind. There was no waiting very very nice people Thank you for helping my mom

My regular doctor's office was closed but they recommended me to this urgent care. And I'm glad…read morethey did! The receptionist was so kind and friendly, he made me feel comfortable immediately. I was the only one at the office on a Friday evening, so I saw the doctor pretty quickly. She was very thorough, knowledgeable, kind, and caring. This office felt more like a small doctor's office than what I normally think of as "urgent care." I definitely recommend!