Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

Do NOT use Helio's Property Management ever!!! They don't care about their tenants a single bit…read more Not having A/C at your units multiple days/weeks should be a crime in AZ during the summer. Horrible.

Very knowledgeable and professional. Have worked with Lance for 14 years and have never had any…read moreissues. Highly recommended!

I hired painted sky property management for my first out of state investment property. The process…read morewas a bit bumpy at first but once I hired Jesse's company they really helped me get everything I needed done on time and we hit the ground running! Jesse really enjoys helping guests and really does his best to keep issues off my plate. I'm a very busy person and wanted to be as hands off as possible. Jesse makes issues with guests a breeze and always recovered any damage costs from guests. I also really appreciated Jesse's communication during the process and wouldn't hesitate to recommend him to anyone. We have maintained 5 star reviews on every booking and I couldn't be happier!

From the owner: Local vacation rental management you can count on to Maintain and improve your property, anticipate…read moreguest needs, to ensure an unmatched experience and to maximize your properties full potential! We offer full service property management, Cohosting, Consulting and small business consulting in regards to the short term rental industry.

Bill is a dedicated relator and definitely knows his business. He completed my sale exceeding my…read moreexpectations on the closing time and amount received on the sale of my home. I definitely recommend for your property.

Bill helped my husband and I purchase our house in September 2020. He was supportive and…read moreinformative about the entire home buying process. We never felt for a second that we weren't in control of what we wanted. He was always responsive and dedicated to helping us find the house that we dreamt of. We were first-time homebuyers in a crazy market where the houses were getting grabbed up within hours of going on the market. Without Bill's immense knowledge, calm composure and quick wit I'm not sure this process would have been as comfortable as it was from start to finish. I'm so grateful for his help!

I love using Ziprent! From everything to paying rent, getting repairs and questions answered, it's…read moreall done in a very timely manner! Not to mention, it's a very friendly group of people! Try them, you won't be disappointed.

Ziprent is efficient, quick to respond, has great customer services and a very good user interface…read moreportal. There's transparency in every step of finding a new tenant for my rental and their efficiency removes a lot of stress from me as a landlord. I've used other property management company in a different state and have a pretty high expectation already but Ziprent still exceeds my expectation by offering the best communication and services I've seen.

Kent hung a big mirror for us. He was very professional, prompt and courteous. His prices are very…read morereasonable and his communication with us was excellent. He offers many other services which we will utilize in the future.

From the owner: Home watch, property maintenance and Property management services. REIS Black Mountain is a full…read moreservice real estate service company. We specialize in property management serving clients that live out of state or desire to be hands off. Our services include weekly, bi-weekly, or monthly property visits conducting basic home visits up to whole home scheduled maintenance services. We also provide turnover services for both short term and long term rentals.

Horrible horrible company. I prepaid for for my HOA fees and then the HOA switched companies and I…read morehave reached out to them and they have not refunded any of my money or gotten back to me at all. Rip off company. Don't use them.

In 2016 we purchased a condo at Park Paradise Condominiums in Old Town Scottsdale. In early 2017,…read morethe property had a major sewer backup that completely damaged our unit. It was then that I was elected to the Board of Directors for the HOA as President. The property management company at the time was ineffective and when I asked them to make collections, they chose to cancel the Association. As the Board searched for a new management company, in stepped J Squared Property Management. The Association's receivables went from several thousands to zero within 90 days. Couple that with their unwavering support and guidance through several major projects, Park Paradise Condominiums is strong and enjoys a true community spirit. Travis, Gwen and the entire staff at J Squared are exceptional in what they do. They are more than just another property management company, they are our teammates, friends and family.

We are currently going through the application process for a rental with Mark Brower Properties…read more Their staff has been very responsive and has maintained communication with us through the entire process. Thanks Avril for all your help! We look forward to renting with you!

This is my second time leaving this company a bad review. The gas to my rental was cut off because…read morethe of my neighbor, when I called the people at Mark Browers they agreed it was ridiculous, I didn't receive a call back, so I called them back, and I was told their hands were tied. So they had an answer waiting for me I just wasn't important enough to call back. There are planning to leave me without Gas for over a week meaning I have no heat in the lows of 45 degree weather, can't do any laundry, can't cook any food, don't have any hot water. This is how they will leave you if you rent from them. Save yourself the trouble and find literally any other company. I've since asked for a rent reduction for the days I won't be able to live in the home, but as usual like every other time I call or email, I have no gotten a response.

Garrett played a key role in helping us purchase our first home. Throughout the process, Garrett…read morekept us informed with market updates, promptly shared new listings, and arranged virtual tours whenever we couldn't be there in person. When we finally found the right home, we faced strong competition from other buyers. Garrett remained proactive, strategic, and dedicated every step of the way, ultimately helping us secure the contact. We couldn't have asked for a better guide through our first home-buying journey.

Garrett was instrumental in helping us purchase our first home. Since I was relocating from…read moreCalifornia, I had to search for houses in Arizona while still living out of state. Garrett kept me updated with market insights and new listings, and he even arranged video tours when I couldn't travel. We eventually found the perfect home, and despite heavy competition, Garrett stayed persistent and made sure we secured the contract.