After helping my father move some things out of his house, I found some boxes of toys and stuff and I brought it to where my baby brother lives. I waited in my car for a few minutes because a friend texted me and I saw the tow truck zipping up and down the road going in and out of different neighborhoods. I thought nothing of it because I assumed it was a human being with a heart that was driving. I had a few hefty boxes to load around the house, so I decided i'll unlock the house door first so I dont get stuck while carrying everything. Imagine my surprise when within the 30 seconds it took me to walk down the steps, unlock the door, and walk back up, to see an individual taking pictures of my car. I was confused at first so I approached them and they looked at me and quickly ran inside of the truck (which was out of my view since I was in between houses and there was a large bush covering the tow truck) I ran after them for a few blocks and soon gave up after realizing I was not chasing a human being, I was chasing what USED TO BE human. I couldn't imagine that something that looks like a regular person could be so evil. At least a thief admits they are a thief. I would have been content if they had pulled a loaded gun on me and demanded the $160 instead. But the scummy creature that stole my car hides behind a mask claiming to be a contributing member of society. I have no problem with my car getting towed. And I understand that maybe not everyone who works for dominion is like this "thing" I encountered. But I am deeply saddened knowing I live in a world with such cowards. Next time you rob me, please dont smile in my face and say you are just doing your job. read more

So places like this with their ever so delightful employees always get me to thinking. How is it that someone decides one day-hey I want to make people's lives miserable. I want to tow the cars of those with disabilities. I want to tow cars out of people's own spaces - just because technically I can by law. And I want to make sure I do it at 3am on a Saturday so we can squeeze every last 30$ out of people. It's sad when you think about it....really. I mean "they are only human" (quoting one of the responses to one of your other reviews in defending your employee cursing out someone) and could potentially forget to put their hang tag up after doing a 12 hour shift in a respectable life-saving industry. Inevitably, I decided to do some searching. And well it wasn't hard to find. Ashley Miller. Hey girl! Fist bump. What a rockstar you are. I guess my dreams in elementary school were different. I was always looking to help people. You know, kind of like Dwight Gochenour's sister. She is a nurse right? See she at least tries to help people. Hopefully, she is in no danger of getting her car towed since she falls within the limits of where Dominion tows. Fairfax County. I am wondering though. Why don't you expand and hit Prince William County? Dwight doesn't want to tow his buddies in Lake Ridge? I also thought. In towing there is always some connection to law enforcement and BINGO there you find Whitey. I imagine that during his days as a trooper, he had to disclose his name. You don't get to arrest people and get to keep your identity private. So what happened, Dwight? You didn't want to be a cop? Or did they not want you? Or couldn't you hack it? Looks like Dwight's mom died when he was pretty young. That is really tough. That will do a number on anyone. And I suppose it can go one of two ways-you either draw empathy from that experience and want to bring more light into the world or the opposite. You decide to tow cars. Well done, Ashley And Dwight. Your parents must be so proud. Keep running, Dwight read more

My relatives had their car towed on Christmas Eve. It was an unmarked lot as far as we could tell and they charged us $185 for the car return (the family reunion lasted a few hours!). It was a huge downer on the party and we spent most of our time trying to help our uncle get his car back and it took us around 1-2 hours getting through everything so our family members had their car ready to get back home. Some of the kids even gave up some money (our auntie loves handing out cash for Christmas since she's mostly busy as a pharmacist) to help shell out the cost. The party's still going strong and the kids are getting some candy canes for dinner but it's still terrible to tow someone's car on a family reunion / holiday. Seriously? I know it's your job, but don't you have any sort of empathy? read more

Total scam. Pass not "Fully" visible. Oh and after paying for it getting flipped off by the employee was a nice touch.

Would be 0 if I could rate it that! My fiancee and I pulled into the parking spot on Janna Lee Avenue at 8:15 PM tonight to help our friend get her baby out of the car and into the apartment. We were there all of 30 minutes when our friend's husband went outside to smoke and realized our car was GONE. He spent 10 minutes looking for the tow truck and our car but could not find it ANYWHERE. The agreed upon time for towing of vehicles without resident or visitor stickers is 9 PM. We were on the phone by 9 and standing outside and yet were told that our car was picked up at 9:01 PM and in the lot at 9:06 PM. That is physically impossible as from Janna Lee Avenue to Lorton is AT MINIMUM a 15 minute drive. Plus nowhere obvious does it say you need a permit to park and residents are all told that towing does not start until 9 PM. read more

Another 1 Star review to add to this horid place....and I see why other reviewers who has reviewed this place gave it a 1 star. First the Lady in the front is very rude uneducated and clearly has had no life for the 14 years she worked as a front desk. We clearly stated we had been wronged being towed as our car was registered to park in our area. She shows no remorse goes on and on cutting you off when you have something to say. She explains how she doesn't care and just wants us to pay up for the release of the car. I didn't ask for the name (you can make one up for her something foul I suppose would fit) but I'm sure you'll know who it is when you see her face. read more

They do not work with you! They are not fair. They don't come around and tow regularly. They tow when it's only convenient FOR THEM (as they stated over the phone). "My driver just came out that night" stated Ken. Exactly my point. Then they justify it as well this is just what happens.....even when there's other cars in the exact same predicament in that exact same parking lot. They will argue with you, demean, undermine, and degrade you over the phone. I used the Same example that they have on there website about "towing cars and the cops" and they acted so confused and hunter even tried to argue WITH ME! Beware of this towing company and there attitudes. They want to finally tow a car that's been sitting in an unreserved lot with no tags FOR three plus weeks and tow my friends car who's been there for only three hours. They are not consistent. And lord forbid you park in the front, your safe on the sides of my apartment complex. I have proof! Bottom line: They do not care to listen to you, help you, or understand you. They are not consistent in towing and only come around when they remember to! I know the rules and regulations of a towing company and a parking lot agreement. I would not fight and argue if I didn't think my situation was unfair and unjust! I feel consistency is key and they should have been consistent in towing cars to make it fair for everyone! Not just when they remember to come around. read more

my car was towed from my parking lot and before they towed it there was no damage to my car, i have before they towed my car by way of the complex and after I picked it up. now they don't want to fix it . they trying to say that there's a lot of scratches under the car that I did and it three years old. well i8t was not like that and plus it crack the frame. not because I'm a woman I don't know better. and I'm calling the better business and getting a lawyer for small claims court. Ms Mckoy read more

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Edit: Go kick rocks, Ashley. Tows your car during a pandemic without verifying your license plate # that is REGISTERED WITH THE PROPERTY IT WAS TOWED FROM. read more

Predatory towing for Dunn Loring and Merrifield. Parked on the street behind 2 other cars - didn't see the no parking sign. 10 min later my car was missing. Only because the nice folks at The Halal Guys told me they do it constantly that I was able to find my car when I thought it stolen. What they do should be illegal. To clarify: the spaces look normal except for signage on the ends - the poor signage is not the responsibility of the towing company. Their predatory monitoring of the poor signage and high fees - $185 to get your car back - are what make them a pile of asshats. read more

Obviously these people traffic in human misery and have the worst jobs in the world right up there with telemarketers but the placating tone of their voices doesn't mask their dishonesty. When I said I was supposed to be leaving on a work trip and didn't think I could make it before my flight leaves in 2 hours to pick up my car they guy said that's fine. I said ok, so I can pick it up Monday and he said sure without telling me it's $50 a day for storage. Not sure how you people sleep at night. read more

The towing company intentionally targets miscommunication between the hospital and the court building which are right next to each other. Although there are signs, they are confusing as it says visitor and both building are under haymarket court. In this way Dominion literally tows cars from people who have appointments at the hospital. They watch as a person crosses the street with crutches or any disability and make you pay a hefty fee. This company is a sham and a terrible way to make money. read more

I've heard that dominion towing has agreements with condo associations that every vehicle that's towed will be a financial profit for all parties involved that have your vehicles towed. Check with your landlords and condo associations about their towing practices and when notices are given so that these vultures aren't towing your vehicles. read more

Can I give a zero? The audacity for this towing company to tow my vehicle while I went to a specialists pediatrician appointment. The other parking structure was backed up. Anyway, 53 minutes later I'm towed. $135 fine. Plus a lyft. Oh and I had to take the lyft with my toddler in my lap - this is a safety concern is it not? The building management at 3020 Hamaker is in bed with this Towing Company - scouring the parking lot making sure visitors go to their building only - regardless of carrying children/infants desperately trying to make an appointment that took 2 weeks to get. It takes certain personalities to operate this kind of business and it's no company I would want to keep. These people are discourteous, mean-spirited and lack compassion. Awful! read more

I called Dominion towing when someone parked on my lawn. Their truck driver was courteous and he seemed to do a professional job. I saw him take several pictures and hook up the car w/care. I would not hesitate to call them again if need be. read more

I'm new to the area, so I'm not familiar with the laws in Virginia. Regardless, I'm smart enough to read signs and understand what signs clearly say and know when I am right. Based on the previous reviews here, something has to be done about this towing company. Let me know if I am misinterpreting this. Parking Permit Required 8am - 5pm Monday - Friday Towing Enforced Dominion Towing 703-730-1177 This happened a few weeks back, and unfortunately and regretfully, I already paid. They towed me at 4am Sunday morning, because I did not have a permit displayed on the windshield. I had just moved into the apartment complex a few days prior. Although usually, I put up the sign, I guess I put my guard down that night because it was a weekend, thinking, towing isn't enforced except 8am-5pm. There's no room for argument with the woman who works there. She is behind gated bars, and she stands her ground. She will not let you argue with her and will not give you your car back unless you pay. She states her contract says it's 24/7. Now let's not talk about the sign that clearly says enforced Mon-Fri. She said I do not have a permit. I opened my car and my permit was in the glove compartment. Does this not prove I have a permit? If we nitpick, it also does not say my permit have to be displayed anyways. It didn't matter, she still would not give me my car unless I paid. My car's back bumper has been damaged, and there are multiple scratches all over. I didn't even realized it happened until I drove it back home. At first I just sucked it up, and I would have forgotten about it if I didn't see the same towing company tow a woman's car the minute she stepped out, and boy are they fast. This is a predatory practice. Now that I am noticing it more, I see the same dominion tow truck pull people's cars out all the time, and sometimes even if they have the little tag. They tow mostly on weekends and at night, because people do not display permits due to the incorrect signs, and so they can charge more for a weekend. Now I know I'm never going to get my money back. The police do not care (already called), and I can't afford to give up a day of work to stand up at a small claims court. I am hoping they tow a lawyer's car, and somebody here is a lawyer and will shut this company down. read more

Beware of predatory towing in Merrifield Dunn Loring. Went to Halal Guys and returned to find my vehicle stolen. Called Fairfax County police - instructed to call Dominion Towing since they, Dominion, just reported it was towed. Signage is non-existent near the parking spaces on Avenir Place. You have to walk back to the traffic light to find a sign about 12 feet up on a light pole and not readily visible to anyone pulling into these spaces. Interestingly, while waiting for a ride with my 1st grade daughter and her friend, the tow truck picked up another vehicle. It appeared the way he picked this vehicle up, a Hyundai, was completely unsafe. Used a wheel lift, no yellow hazard or flashing lights on the tow truck, no brake light attachment on the towed vehicle for safety, and he took off like it was a repossession. Given this fact, I asked for proof of insurance when I picked up my vehicle at their dimly lit facility on Juniper Street. The woman called someone, hung up and then said she cannot provide it to me and to call one of three people there Monday. This is the last time my family and I patronize any establishment around there. A $35 dinner isn't worth a $185 tow. Good luck to any retail business there, because you're not being given the chance to succeed by the developers and property managers, as long as they have a contract with this firm. No wonder why there are so many vacant retail spaces. read more

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I was charged $135 to get my car back despite my tag being on the floor (I received flimsy parking pass from my landlord which broke during the night fell off of the rear view mirror), DT knocked off $10 so clearly they had the authority to void the charge, but chose not to. Our next HOA meeting I'll be requesting that they change towing companies after the contract expires. Obviously they want to stay in business so they need to make money, if voiding the entire charge was too much, they still could have knocked off more than a measly $10. read more

Taking how everyone feels about getting their car towed out of the equation, these guys are actually quite decent. I've had my car and a friend's car towed out of my condominium complex (for legit reasons) and both times I've been treated courteously by the person answering the phone and cashiering. The vehicles are stored inside a warehouse (most others leave the car outside). Picking up a car on the weekend runs you $125. Finding this place is a pain. Juniper street is just after Home Depot on the left hand side (if you're heading towards Anandale). Getting towed sucks, but these guys are OK in my book. read more

I work for another tow company in the area and yet I have fell victim to Dominions parking enforcement claws which two were done unjustly. I filed my grievances with my property manager who upon looking into this had my vehicle released. Where as the tow industry has a bad rap, its a job none the less. Parking enforcement was designed to ensure we all have a place to park when we arrive home at night and dont have to walk a mile to get there. The industry isnt to blame its the people who take advantage of a position that leaves people powerless. Ive delt with Dominion on many occasions and not all of them were bad; however towing another tiw truck is pretty bad, just saying; and its just a job they have been hired to do. Some drivers abuse there positions and some managers act like asses not to mention any names "Dwight " but please remember, these guys dont know you as you dont know them. It nothing personal and they deserve the right to go home and be with their families as well. Tow truck operators are mostly very nice people and can a great asset to our communities. Maybe one day if people stop trying to buck the system and do right by it we can change even the roughest attitudes into a freindly experience. Do unto other as you have done to you. read more

Terrible company. Tows residents from their own garages/parking spots they pay for. Front desk lady couldn't tell me if my vehicle had been forcably opened either. What a joke. Exuberant rates that are supposedly "set by the city". I sincerely hope this company gets sued and goes out of business. Don't bother searching for my name in your database either... read more

So, you'll be reading this stating, well it's a towing company, of course they have bad reviews. But this POS company is running an illegal game and it needs to end. Is there a way to give zero stars? Because this POS company deserves it. Spouse parked our car after work in resident parking with our parking pass clearly displayed, hanging from the front WHICH IT IS ALL THE TIME. We have never ever moved it, because why when we live here? Woke up this morning to go to work and guess what, car is missing. Call Dominion and sure enough they have it. Go down to get it and we ask to see the vehicle because we always have our parking pass. Go out to see and it's not there. Whatever. So we pay and while I am driving it home, guess where I find it.... in the middle compartment. We have never ever put it there. So, Dominion illegally towed our vehicle. I am assuming after they towed it back to their place they noticed the parking pass, removed and stowed it. Needless to say, we will be discussing this with our apartment complex, will demand they get a new company which does not illegally tow residents who have their parking pass on clear display and will be filing a complaint with the BBB. Update based on owners comment: Excuse me, but it's not a lie. We did review the photos with our apartment complex and conveniently you can't tell where the vehicle is located in the photos. As the business owner you also should ever accuse a customer of lying. It's poor ownership and customer service. read more

My daughter's van has a temp tag in the window because of covid. She paid for tags for this van in Feb but dmv has not sent them yet and they do not show on dmv's website. This past sunday she got a new parking sticker from her apartment community and put it on her vehicle. Monday, Dominion Towing towed her anyway. They are still requiring her to pay $135 and no one cares. read more

11/3/18 - I was charged $160 not $135 and my vehicle was towed tonight at 1107 pm and I picked it up at 1220 am. For a distance of 0.7 miles away from location of where it was towed. I called and he said it would be $180 to get it out and than he put me on hold and said it would be $160.Yet everyone's review says $135. He clearly was trying to hustle money for himself and he succeeded. This company & employees are FRAUDULENT. read more

W live in an area where there are multiple condominiums across from a METRO station. There are many illegally parked cars. The towing company has permission by our condo association (CA) to tow illegally parked cars to keep METRO riders from illegally parking for FREE and allow residents the opportunity to park near their homes. I have had two run-ins in the past two weeks with this towing company. 1. A gentleman friend of mine helped me carry in some items after shopping and a restaurant. He came in for less than 15 minutes, car parked approximately 30 sec walk outside my door. Car gone. I even had proof... a receipt from the restaurant that was paid within the hour. The company would not budge. My complaint: They had to be watching us walk in and I am a resident of the area. Can towing companies just abuse their power and there is no recourse? 2nd incident: After an event. I got in late. There were NO parking spots. It's the weekend and many early METRO riders can take our spots. I parked in what seemed the last space. The next morning my car was gone. It seems THAT space was for the condos right next to us. Yes. It says "Vienna Crossing" in small letters on the sign -- did I mention it was dark. It also, is minorly distinguishable from other areas that we are able to park. It's only 2 parking spaces in an area that leads to a garage (where we only have 1 space that was occupied at the time). I called to let them know it was a mistake. They wouldn't budge. They told my car at 9:40AM that morning. I didn't even realize the car was in a spot that I was not permitted for. My complaint: I have a sticker for the condos adjacent. The goal is not for them to terrorize tenants but, to enforce those without permission to be removed in blatant cases of abuse. I can not even begin to mention how RUDE they were. One guy said if I didn't have the money I should borrow it and another said that I should try to recoup from the those who did not clearly let me know where I couldn't park. (Talk about burn me up! ) In my opinion this is PREDATORY, OPPORTUNISTIC, ABUSIVE, and UN-BUSINESS LIKE behavior! It should not be permitted. Our CA gives them this right? I don't think so! Towing companies should HAVE to provide warnings and a waiting period BEFORE towing cars. What makes this problem worse is that they remain largely unregulated and they don't have to DO anything to tow cars. read more

Very fast and professional service. I have been impressed with DTI and always use them. I highly recommended them for any and all of your automotive towing needs. read more

I would like to differentiate that the service rep at the window and on the phone was exceptionally pleasant and easy to deal with. I would give him 5 stars alone if possible. The tow itself is extremely suspect, as when we recovered the vehicle it was unlocked, a temporary pass was stuffed into the glove box where it does not live, and a second temporary pass was removed (apparently with violent force) from the rear view mirror and found in a car trash bag in the front seat. If the towing service was mandated to recover invalid passes I could understand this, however...nothing was recovered and it appeared that the pass was removed from the dash and hidden. This strikes me as unacceptable on a number of levels and provides utterly NO valid reason to unlock the vehicle. I will be bringing this up with the management office and hopefully will not need to involve the police. read more

Awesome company! I used them when I was an Assistant Property Manager at a property in Alexandria Va. Although, when a residents vehicle is towed it is not the best experience for anyone that has to pay for their car to be returned. The one thing I can say is that Dominion Towing staff " All of them" are very professional! I have worked in property management for over 11 years and I have dealt with several tow companies, Dominion are by far the very best! They are prompt when asked to remove an abandoned vehicle or if we needed more guest parking passes or stickers. The one thing I can say, is that they seem to care very much for helping people and making sure they meet the properties expectations. With out a doubt! I would recommend Dominion Towing! read more

Horrible towed my car on the way the way down to my car tried explaining I'm a disabled veteran, did not care whatsoever.

Yeah if I could give this company 0 stars I would. The head person in charge of the company seems like he cares, but I can assure you he doesn't. Multiple of our friends cars along with ours have been towed SEVERAL TIMES due to them not giving a f*** just trying to make money. And pulling whatever they can out the ass as some "excuse" as to why they towed it. I definitely think they deserve to be shut down. When you ask for their names they refuse, and hit you with the biggest f*** you attitude by only giving the drivers number and maybe someones first name. Towing cars for unnecessary reasons (even when the HOA and them are supposed to come to an agreement along with also having somewhere to park in your neighborhood...) and then them trying to blame you for it is just childish and I can see why they do what they do... someone really needs to take actions with this company. And also "Ashley" or whoever is in charge just don't bother wasting your time replying clearly you don't give a f*** and I personally would hope you guys would get off your high horse and try to come to a REASONABLE AGREEMENT!!!!! Not like a child... read more

They don't mind about damaging the car. They damaged my car while towing. Your Car is just a 'toy' for them. Request to Customers - if you want just to tow, contact other towing companies. if you want to Damage+Tow, these guys are the best, I can assure you that. read more

After reading the Reviews, I now understand why my car got towed. Look like I'm not the only one. SHADY BUSINESS.

My car was towed from a neighborhood spot for being "too far away from the curb" on a curve. My car was parked one inch off of the curb gutter and i had to pay $130 to get my car back. The lady who we spoke with called told us to learn how to drive and was very disrespectful towards us. I do understand that I could have parked a little bit closer however, they are extremely unreasonable and should not be allowed to tow cars in this manner, especially if there's no harm done. read more

Predatory towing company. They admit to prowling around our HOA community looking for reasons to tow vehicles. They towed my car for expired tags, even though i am up to date with the DMV until next year. Claimed that because my tags did not have the latest sticker and because they have no other way to verify the validity of car tags beyond a visual look at the sticker, that they were in the right to tow. Seems pretty absurd, to say the least. read more

Low life scavengers!!!! Parked my car in a townhouse development in a space that was CLEARLY marked VISITOR in big bold letters! They towed me and told me that a very unclear sign 1/2 a mile away said permit only. All they do is drive around looking for unsuspecting people and their cars to tow, it's a scam and robbery! $150 dollars to get my car out of impound, even the police shook their heads after I told them the story! read more

I was AT my car literally getting in it and an awful lady came up in a tow truck and lifted my car, when I was obviously in it and trying to move it? I was there for not even 30 seconds. My car was not even in park and I was moving it or trying to as she started her machine and threatened to damage my car. She then was screaming at me, calling me names, etc. Fairfax county law states that "photographic evidence clearly substantiating the vehicles condition, location, and reason for tow or immobilization must be made PRIOR to connecting the tow truck to the vehicle." This was obviously not done because I was literally there and in my car, she pulled up and immediately started threatening to damage my car if I moved it. She had me pay $50 to drop the car, and threatened to not wait as I had to go in my home and get my money, the law also states that they must drop it for a max fine of $50 if I am ready and willing and at the scene, which I was, however she continued to threaten me and started moving the truck with my car not even fully hooked up, she could have easily damaged my vehicle. Additionally, I have not received a receipt. Legally, they are required to comply and also provide me a receipt with all of the information from the transaction and "provide the vehicle owner upon request, a copy of authority for the Tow; including, without limitation, photographs and other documentation supporting the tow." This was completely ridiculous. Im not even mad about the money, but about how I was immediately threatened, called names, and felt unsafe. She threatened my safety and my vehicle multiple times and for no reason. They did not abide by the law or take documentation before putting my car up, and I'll definitely be requesting it and my receipt. I additionally have the entire transaction recorded, her threats to my safety, unwillingness to stay and let me pay the $50 even though required by law, etc. read more

I arrived at this business 15 minutes after receiving their quote. Is it your standard business practice to change your price after 15 minutes?? Crummy business with shady practices. AVOID!!! read more

I wish zero stars were an option because they don't even deserve one. Like many other reviews, my interaction with Dominion has been horrendous. There's a reason their reviews are garbage. A completely unethical, shady company that refuses to take accountability for its terrible practices. Their customer service is unhelpful and the rudest people I have ever encountered. They refuse to offer any information about their towing practices and your car. They will only offer what little information they do have AFTER you pay for the vehicle to be released even if the car was unethically towed in the first place. They only have excuses to offer. When asking for information on why my car was towed, I was repeatedly berated by the manager for only wanting to argue with him and continuously invalidated when I was simply asking for details on the circumstances that apparently warranted taking my car from the parking lot of my residence. They are rude, predatory, and scummy. Pathetic excuse for a company, and I will continue to escalate this unfair tow and issues on how their workers have treated me and others to all levels I can. read more

All the comments are true, they are shady and rude. I had my car towed because there is a 5 day limit in my neighborhood to park in the guest spots ( I was certain I did not go over this limit ) but they claimed otherwise. I told them to send me proof and they sent me "photos of my vehicle". You could only see my license plate clearly in one picture, the rest it was not visible at all, neither was the color. There are several acura tsx's in my neighborhood, so this "evidence" wasn't sufficient enough for me. I called to speak to the supervisor for Dominion for my neighborhood ( his name escapes me right now ) but he had an attidue, was rude, and said the pictures would hold up in court so it doesn't matter what I think and hung up. I've dealt with towing companies before, and yes its annoying and a hassle to deal with them period. However, dominion is the worst by far. read more

I just happened to come upon the page on yelp for this towing company that jogged my memory of my car being towed by this company a couple months ago. I had moved to a nearby apartment and frequently parked my car underneath my building when I would run home after work to take my dog out, or grab something from my apartment. After at least five months of doing this and the apartment complex never telling me I could not park there I had my car towed by dominion right out from my own building. After a long bickering with both the towing company and my apartment complex I eventually had the towing fee reimbursed but till enough people complained the building finally put signs in. The horrible experience came from calling the towing company and them giving the vaguest directions of how to get there and me wandering in the 96 degree heat looking for it plus a woman at the office with no care what so ever about people having their car towed and shelling out over $100 to get it back because of, in most cases, a misunderstanding. I get that in general most people are going to have an extreme hatred of towing companies but you could at least have your employees act civil and be the least bit helpful with customers trying to get their vehicles back. If I've learned anything about living in Virginia for the past year and half it's that it's a tow happy state, filled with miserable people that just enjoy making others equally unhappy. Btw I see that they respond to a lot of people and just to save your the work I do not use my real name on my yelp account so don't bother trying to find my tow record from this past summer . read more