Towed our rental vehicle for "parking in between the lines" in a parking garage that had 7 vehicles in total. Service was snarky and hostile, and paid an outrageous sum to recover our vehicle. read more

Wow, those are some pretty colorful reviews. Dominion Towing illegally towed my car from a 6 hour visitor spot at 5:25 AM on Saturday and falsified when they spotted my car. I parked at 11:48 PM and should have had until 5:48 AM at least. I took them to court and won. I got back the towing charge and my court fees. I think it was worth my time to keep them in check once in a while. read more

First, a thanks to Yelper Tara for her recent review of her towing incident. It jogged my memory of my little incident several years ago. I believe God created Yelp to allow us to vent and rage against shady, and I feel wholly illegal, operations like towing companies. Can you name any other "business" in this country where they can hold your car for ransom without any warning whatsoever??? They must be in league with police departments. My car was towed from an apartment complex in Vienna, VA. The apartment complex thought a little "V" painted on the curb would be clear indications of "visitors spots." All other spots, reserved for tenants, had no "Resident Parking Only" signs. Well, actually there was a small sign near the community entrance that read something like that--but only one sign. And it was small. And it was dark when I arrived there. Can you say entrapment? I raised hell with this particular apartment community too. But back to Dominion Towing.... These people towed my car around 10:30 PM (at least it wasn't 3 AM, which is the usual time those cowards prowl and tow unsuspecting cars). Of course I presumed they would take credit cards, as any "business" would do. Nope...I arrived in a section of Merrifield, VA, that I didn't even know existed (on a dirt road, about a mile from civilization) and was told "if you want your car back, you have to pay cash." Although they didn't say it quite that friendly. And it was $95. Do you know of any ATMs that spit out $95? They claimed to have "no change" (yeah, right), so I inadvertently gave these bastards a $5 tip. And get this--they have a sign that removes accountability should there by any "damage" to the car while they tow it. So these people can damage or scratch your car, while they hold it for ransom, and you can't do a thing about it. I got my car, revved it up, and called them a few colorful terms, when the owner came out with what appeared to be a shot gun. These people give the Mafia a good name. read more

This business is one of the worst tow truck companies in the world. I got towed with a parking permit on the dashboard of the vehicle I was driving. The date was for the next day, since I was parking overnight. I called the tow truck company to explain my situation and they showed no compassion for my situation. "Just pay the money! " I also had a parking pass for the correct day/date in the car. Because the decal is their property, they broke into the car and removed the parking decals to "return to the apartment complex." By removing the evidence my parking was somewhat understandable I could not remedy my situation by taking the tow truck company to court. It is my recommendation to run away from this tow truck company, if they have an owner, "it's the devil" read more

This company is completely unethical and incompetent. They towed my vehicle after I had parked it in the spot that my leasing office told me was my designated spot. I had the necessary parking permit. When I called to find out what had happened to my vehicle, the towing company simply said that someone who believed I had parked in his or her spot had called to have my vehicle towed. The towing company never made any effort to contact the leasing office to verify whose spot it really was. They simply towed my vehicle and say that I have to pay $160 to get it back. Again, this is a completely unethical mode of business. read more

I've dealt with these guys twice (one time being my own fault). The first time my car got towed because I didn't see the "reserved" paint on the street since it was fall and the leaves covered it. I get it. The second time was not the case. My girlfriend lives in the apartment complex and we just came back to her neighborhood right after midnight. I usually park in the guest lots so that I don't get towed again since my car doesn't have a resident sticker. This morning I my car got towed so I called Dominion and explained what happened. I told them that I did stay there the night before, left to go around town, came back and now they've towed my car. They repeated that the apartment complex has a 1 night rule for guest parking but I don't understand that because I've been parking there for consecutive nights multiple times in the past year, not even at the exact parking spot, and haven't even received a warning! I kept repeating to her that I left for the ENTIRE day and even parked at a different spot but no remorse. $160 bucks just boned me. The main purpose for the one night parking is to deter guests/people from leaving their car there for too long. But if I'm gone for 16 hours of the day, park in a different spot, and there's ALWAYS a bunch more spots left over... this company is just after you. If I can sue I will but there's just no arguing over these people. read more

I hate this company. They towed my car while I was working. I'm a nurse literally saving lives and they towed my car from a work parking lot 12 minutes before my shift ends. These pricks really need something better to do. Screw you dominion towing. read more

My car was towed and I went to recover it. I found a middle aged white woman working the desk. From the get go, she was rude as all get out. She made me stand there and wait while she did something on the computer that suspiciously looked like social media. No matter, she finally deems me worthy of her time and tells me I owe $160. I give her my money and wait. In the meantime, I ask her where the car is and she says in the garage. I ask to see it, and she says no. She comes back with a receipt for me to sign and I say "I am not signing anything until I see the car". The fit she threw was one you would expect of a child just told that their halloween candy was thrown out. She lost her absolute $hit because I asked to see my car before signing anything. I'm talking table banging, foot stomping, huffing around in her impotent adorable rage. I quietly stood my ground and let her make a moron of herself, and she eventually unlocked the garage and let me in after a few minutes of ranting out loud. I go in, walk around the car to check it, all the while in the background I'm hearing her banshee yells of "our drivers are good drivers" and "we have great insurance". Eventually, I sign the receipt and leave with my car. The one star in this scenario is not for the fact I got towed, it's for the unprofessional behavior I saw from this woman. To Dominion Towing (and the woman): I do not know your drivers. I don't know if you're trustworthy and honest or not. I did not choose to do business with you. You have not done anything to earn my trust and as such, check your attitude before you go about lecturing people who had the incredible misfortune of crossing paths with you. **EDIT POST BUSINESS EMPLOYEE RESPONSE** TIL I'm a white lady... or Indian(?) guy. Splendid! Thank you Dominion Towing and thank you Ashley Miller, I didn't even know I could swap races with just a visit to your sub-par business! Accusing a customer of being a blatant liar when your page is full of other disparaging reviews of your customer service is just top class. You ignore these naysayer customers! You ignore them and ride your dragon of truth onwards into the abyss of the internet because at the end of the day, you TOW people goshdarnit. You tow people, and where would society be without your services! read more

Having your vehicle towed is never a fun experience, and who's really going to give a towing company stellar reviews??? However, I've had experiences at both the Alexandria (I've been towed there!) and Fairfax (they work with my company) locations, and I can personally attest that the employees have always been respectful. I'm sure their jobs are challenging and downright unpleasant, but someone's got to do it. read more

I am highly dissatisfied with the level of professionalism that I received from Dominion Towing. My car was towed for an expired registration which was not on the license plates but was in the seat of my car. The reason being is because I had gone out of town and forgot to put them on the plates. This is beside the point, but their is a reason that the dispatcher doesn't give their name. After being transferred to a manager and not being told his name, he agreed to discount $25 off the towing service. (for this, I had to show my registration that was in the car). When my sister arrived to pick up my car, of course the manager and the dispatcher had gone home for the day and the poor female dispatcher was caught in the middle. The female dispatcher called the manager and I was charged a different price than I was quoted when I spoke with the male dispatcher. At this point I am pissed but still very professional while I am talking over the phone with the female dispatcher. She was very nice and told us that we should probably pay because if stored overnight, then their is an additional cost. Of course, their is always a cost and to top it off, the female dispatcher told us that the city sets the fee for the tow company. If you ask me, it's all a racket to get money out of law abiding citizens. I understand that they are there to make a living, but I am also highly agitated because they towed my car @ 4:30am and said that it was after hours. I didn't bother calling my condo association because they are all in cohoots with one another. We have robo cops on our facility who want to feel important, so they go around agitating the good residents and not even bother the riff raff that rent out the units or the company that they keep. To top it off, I even saw a car get towed that had a hadicap decal in his car who had parked in a handicap space by Dominion towing and that really pissed me off. We have enough designated spaces for the elderly and to have someone towed because they parked in your "so called" personal handicap space is ridiculous. I will keep my eye on the tow company so beware because I am up at all hours. Word to the wise...What goes around comes around!!! read more

This company towed my car from a spot in my residential parking garage. I had my parking sticker in place. Charged my $230 to pick it up the next day. To say they are predatory and unethical would be an understatement. read more

On behalf of the Commonwealth of Virginia, County of Fairfax, and Community of Northern Virginia, I would like to thank you for your commitment and dedication to enforcement of vehicle registration decals and the currency thereof. While state and local governments have neither the time nor resources to focus on such egregious violations of social responsibility, the upstanding employees of Dominion Towing Inc. remain steadfast, ever-ready to combat the negligence and inaction of the most careless and irresponsible citizens. While some may choose the easy way out - becoming doctors, scientists, engineers, and researchers - you proud few have chosen a path more noble: joining the fight for parking justice. Not all heroes wear capes. More seriously: This predatory towing service prowls the Dunn Loring and Merrifield areas looking for a quick buck. I was parked in a legitimate space and I was showing the required hang-tag permit as a resident of the neighborhood. However, Dominion decided it was appropriate to tow my vehicle because the decals on my plates were a few months out of date. (I acknowledge this part of the story is my own fault - I renewed my DMV registration online but forgot to actually put the new stickers on my plates when the eventually arrived in the mail a few weeks later. Apparently our Condo Owners Association allows towing of vehicles that do not display current state and county registration, and the fine folks of Dominion make sure that little nuance gets enforced. Regardless...) Let's compare Dominion's solution to the legitimate, lawful Fairfax County solution: if I was pulled over for expired registration, the officer could have searched the state's database to see that the registration was current. If I was still issued a ticket, Fairfax County's schedule of prepayable offences indicates a total cost of $92 for expired registration (including court costs and processing fees). That's $92 for the total encounter. Alternatively, Dominion charged me $235. My vehicle was apparently towed on a Friday, and I didn't notice until Monday morning. Why would I have needed to check my vehicle? We used my wife's car over the weekend (hers is parked elsewhere), and I was appropriately parked displaying the correct parking permit. So with $135 for the tow and $50/day for the two days of storage, I've now been defrauded $143 beyond what the appropriate fine would be. When I questioned the pricing while retrieving my vehicle - because $50 a day is steep for DC prices, let alone a shady little industrial parking lot down a poorly maintained alley - the gentleman at the counter implied that those rates are set by Fairfax County and that it's out of Dominion's control. After a quick Google search, I find the Fairfax County schedule of towing fees which indicates that towing fees "shall not exceed" $135/towing and $50/day. I suppose what he meant is that it's a shame they cannot scalp even more money per victim due to Fairfax setting a limit. In conclusion, this is a shady, predatory towing company bottom-feeding off of the local economy and towing legitimate residents from legitimate spaces so they can scam a quick buck. read more

They STEAL your car, I've recently gotten my car towed at 1 AM on a Saturday (which you have to pay more if THEY pick it up on a weekend) and in my personal parking spot. That cost me $185, THEN today I had parked outside on a curb for a quick stop (about 30 min) to pick up something from home, then my father had asked me to help him with something, after helping him I walk outside and my car is not there, I called them and they verified they had it, I let them know I was leaving I just had to stop by my house. They answered very rudely saying "well it's $140 to pick up your car now." This is the WORST towing company that has ever been created, if somebody is trying to shut down this company you can contact me if you need my full support, this shouldn't be allowed, they STEAL your cars and charge a hefty sum for you to get it back. In one week I payed $325! and through the looks of it, they are only in business because they take your cars and are forced to pay, and by the looks of the reviews they shouldn't be allowed to stay in business! read more

Just want to add that since moving out of the apartment complex that employed these parasites I've noticed a huge quality of life improvement. If anyone currently lives in an area that employs dominion towing I suggest moving. It matters that much, they are bad people. This company is not even normal as far as what you should tolerate in your environment. Current complex does occasionally tow cars, but gone are the days of having to help friends and family members deal with this heart breaking scum. "Ashley " find a way to use your skills to defend some thing that doesn't harm poor people. Let's be real this company would last one day in an area that was more middle class. They are nervous and know that. read more

The multiple negative reviews that precede mine speak wonders to their PREDATORY practices. Dunn Loring Harris Teeter Parking lot is where I was towed even though I had 2 free hours. Signage to PRESS METER to get said free parking is poor AND Dominion Towing waits every hour to tow the cars that either park at a broken meter or forgot to press the button. Either way, it doesn't matter if you are within the 2 hours free parking time, they still tow and they don't care and just wait around like predators. It's bad business that JBGSmith landlord allows them to do this to their customers and residents. read more

I got towed when I parked at an apartment complex while there on business! I wasn't away from my care for 20 minutes. It was broad daylight way before a reputable company would start towing people. I guess they don't care is we're trying to help other people or not. $135.00. They did it so fast I was sure my care had been stolen! I guess it was. THESE GUYS ARE PREDATORS! read more

The employees that work for this miserable excuse of a business are pure trash who weren't smart enough to do anything else with their lives that would positively contribute to society. My car was wrongly towed by what I can only assume was a lonely POS that needed to hunt around on a freaking holiday. After an incredibly nasty exchange with Dwight who refused to validate the reason for towing my car and attempted to say it was 'common sense' (LOVE when "common sense" suddenly becomes legally binding overnight!), I ended up getting a refund for my money from the company that owns the space from which I was towed along with a promising note to look into their contract with Dominion Towing. I feel truly sorry for anyone that has to come into contact with this collection of high school dropouts, and I highly encourage you to fight it. read more

absolutely Towing Predators--cruising lots to tow. For real service, terrible, terrible, terible. read more

Dwight Gochenour. It is extremely unprofessional for employees to pretend to be the owner of a corporation, so you can't talk to their manager. I was on the phone with Dwight (main office) for 30 minutes and when I asked to speak to the manager he told me there was no manager and that he owned the company. It was not until the employee standing in front of me told me the name of his boss wasn't Dwight that Dwight finally told me the name of his manager. Very unprofessional and a poor representation of the corporation, especially if he's telling everyone he's the boss. The employee at the towing facility was nice though. read more

update to what happened. So the control arm was snapped in half on my $35K car. This company does not how to tow and will break your car like it did to mine. I spoke to the manager and he wouldn't help. I wish I would have sued and taken pictures. Please do not get these guys to tow for you, their awful. read more

Horrible customer service. The manager of Jupiter St., Fairfax, VA doesn't know how to deal with customers. He has no knowledge of running a business and dealing with people. People needs to stop giving them business so that other people dont have to deal with with unexperienced/rude individuals.Thanks. read more

They do not have any morals or ethics. My mom was visiting her sister and had the necessary visitor's decal. When she was ready to leave, she went inside to return the decal to her sister. Once she got back to her car, there were two guys trying to tow her car. She told them she just went inside to return the decal, they claimed that they already called it in to the police so they had to tow her car. Then one of them said that if she went back in and can bring back the decal to show them, they wouldn't tow her. She went in got the decal, and when she return they had left with her car. She then called the police and they said they did not receive any notice about her car being towed. She had to wait another hour before the police were able to identify the lot for her to reclaim her car. The next day when I called to complain, the response I got was "Why didn't she get in her car and leave?" Excusing the fact that my Mom's car blocked in by the tow truck and they lied to her about reporting it to the police. Looks like this is acceptable behavior for Dominion Towing. I've filed a complaint with Fairfax County Better Business Bureau and Dominion has ignored all of the letters the Bureau has written them. They are crooks and criminals who took advantage of a 62 years old woman in the middle of the night. I hope they all burn in hell. My email is hdl_76@yahoo.com I left them one star because I had to. They don't even deserve that. read more

Update: The company I work for frequently requires that I travel to Northern Virginia for work. While there, I stay in an apartment complex where we pay (A LOT) for parking. After a Very Long day at work I used to arrive in our parking garage unable to find a parking space due to so many illegally parked cars. I would literally circle the lot over and over, exhausted and hungry, having to wait up to 20 minutes or resort to parking on the street. One time I sat waiting while I watched Dominion Towing tow an illegally parked car, after which I gratefully took their spot (which I was paying for!!). Now, Dominion regularly monitors the garage and I have parking space waiting for me when I come in for the night after a Long Stressful day of work. Thank you Dominion!! read more

Due to the stupid brain functions of my so-called neighbor, my car was towed by Dominion. After research, I was provided the call number by Fairfax County. The staff on duty (2030hrs/1/4/17) was calm and explained, answered all my questions in a professional manner. His guidance was valuable since I have never been towed and this experience was new to me. On arrival at the tow company, I found that he was quick and efficient and completed his process in less than 5 mins. Kudos and Job well done. Thank you for your service last evening. read more

As a manager I've worked with Dominion Towing on several properties over the years. Everyone I have worked with at the company has been very responsive and very respectful when I call. On several parking lot projects I have requested their assistance to relocate vehicle and they have been super responsive and diligent. As a towing company they may not be well liked because of the nature of the job, but I feel they are good at what they do. Which is enforcing the parking rules and regulations that have been created by others to towing vehicles that are in violation. I feel that they do a great job. I will say I have enjoyed working with them and will continue to use them as our towing company. read more

If I could give this company a zero, I would. I was towed from the handicap parking spot at my residence. I thought that I might have forgotten to put up my placard but when I arrived at the towing company and was escorted to my car, my placard was clearly hanging from the rear view mirror. I asked the attendant why I was towed and he said because I did not display my resident tag. My daughter's wheelchair was in the back of my car. The handicap parking is located in the back of the community, near woods, on a street with no outlet. Why would a non-resident park off the beaten path just to get a handicap spot that would not be accessible to anywhere but the units on the isolated street? In addition, it is a violation of the ADA. That aside, when I questioned why they felt so compelled to tow a car that was clearly owned by someone who had a disability or a family member with a disability, they threatened to not release my car. I will admit I was upset but being a single-parent of a child with a disability, $185 is not a drop in the bucket and could have been used toward my daughter's numerous doctor's appointments. The owners of this company are heartless. read more

This towing company is absolutely fraudulent. I was parked in a nearby apartment building (Halstead Square) visiting my brother over night the next afternoon my car was gone. I was parked in the visitor area where i was supposed to park but the towing company insisted I needed a visitors permit(which doesn't exist for this apartment per the lease agreement which I had brought with me). The woman in the office(Dispatcher 89) was extremely rude, kept changing prices, and even threw the receipt at me. I'm so glad I didn't go alone and we both captured the experience on camera and documented everything because I will be following up. My advice is this don't go to this sketchy place alone, bring an escort with you and record for your safety. If you are looking for a tow company for your property choose any but this one I'm sure there is another company in the area that won't make up permits or tow a properly parked car just to get an impound fee because I'm sure this is not the first or last time this is happening. read more

I am not one to write reviews, however I am writing this because I see a pattern in some of the comments others left and this might help someone in the same predicament. They are very incompetent and desperate to make a buck. They towed my car from Adaire in Tysons despite the fact that it had a parking sticker and the vehicle is registered to me. I called Dominion's customer service and the lady was very rude and unprofessional. She said my car was towed because the sticker on it looked like a photo copy. I told her the leasing office gave me the sticker and that she could call them to verify and they could also verify the plate number with the sticker number . She then said, it was my problem and I had to come pick up my car. After much back and forth between them and the leasing office, they were told to bring my car back. They told the leasing office, they would charge me $260.00 for bringing the car back if the sticker was a copy. Long story short, the leasing office confirmed that they gave me the sticker. Even the Dominion manager said- they'd look like fools if they were wrong and they sure were. The leasing office agent asked the guy that brought the car back why they bothered with my car when there were several cars in the parking lot that did not even have a sticker, yet they towed my car because they thought it was a copy. read more

What else can we say about this company!!! My car was towed from a parking lot. We can argue the time it was towed at as this is not very clean either. Also they requested that we pay $125.00 cash. Obviously we all know why they wanted cash, also why they are asking for cash regularly. It would be interesting to see the result of an IRS audit on these guys. This being said, it was not the fact that they towed the car, but the way they handled it. They were blatantly mocking me all a long saying that I either pay cash or I don't get my car. Finally, they took a credit card, so obviously they do take it if they have no alternative. I would discourage any company requiring towing to work with them as it reflects on their own reputation. What a pathetic bunch of people! read more

Absolute worst place to do business with. If you have a concern about anything and you call them they will basically tell you they don't care. Their front counter employees for the most part are polite, but thats about it. Managers are all rude and stuck up. I have been towed by them and by others and they are the worst to deal with. I have needed tow truck services for family or friends and Dominion is the worst company you can call, even their drivers are rude. If you need a tow for any reason call anyone else but them. If there was a 0 star option they would get that. read more

This is the absolute WORST company I have ever had the misfortune of dealing with. They are rude, nasty, nosey and will bleed you dry if possible. It's bad enough your car has been towed by no fault of your part but then to be interrogated like your a child, talked down to and just all around rude. I have dealt with this company twice and they are as crooked as the day is long. Try to stay as far away from this place as possible. I'm sure they are not a member of the BBB or I would totally report them. If I could give them a big fat ZERO I would, but I'm stuck with a one star. Any property manager who uses this company is subjecting residents to a really nasty company!! read more

My car was towed at my own complex, I had the sticker clearly displayed, they towed anyway and said it was on the floor. (Now after reading other peoples complaints I see a pattern here). Now my complex has to foot the bill for their "mistake. read more

Literally just got home and found out my car had been towed just a few minutes before I got there. I asked the lady over the phone how much if I came down and picked it up at that moment and she told me $185. Same price I would have had to pay if I picked it up 3 days later on the following Monday. No regard for people's personal situations and just scavenging off people's hard earned money. Lousy business. Lousy service. Lousy employees. read more

Of course with a 24 hour option and a low recovery price you would figure it smooths out the fact that almost half of what they tow isnt supposed to be towed. I guess it also supposed to slighten the sting of knowing your parking pass "magically" fell to the floor and that your radio or other items in your car "magically" got legs and walked away. they get three stars though because hey, Ive had to deal with other tow companies who did the same thing, but werent 24 hours and you had to wait untiil the next day to get your car which cost 200+ effing dollars and then they had a nerve to have an attitude with you which almost got them hemmed the hell up. Three stars for using vaseline when you bend us over. read more

I would give it a negative star or no star at all, if it was an option. I find the staff course and unprofessional in their communication regarding the towing of my vehicle. They care more about money and profit than satisfactory customer service to the people. Surely, the low stars from people are justifiable and reasonable given they care less for building customer service satisfaction with local people. Overall, a bad business regardless of the responses they provide from those who have given them these low stars. The people have spoken and this business is not only disgraceful, but has a negative reputation. Why should any good name property management company do or provide business with Dominion Towing unless the property management company also has a bad reputation? Do business with reputable businesses, not with low stars (bad) ones! read more

Your company should get punish by God! Everybody watch out for this lowlife towing trucks coming around to tow your cars for no good reasons anywhere in Dunn Loring Merriefield area include garage park at Harris Teeters like they're privilege. Of course more they tow, more money they makes by individual drivers who has no choice in their life but working for towing facilities. Park at Metro parking to get rid off this fuckers! read more

Towed my car even though it wasn't time yet. Came out at 9:58 and car was gone. These guys work with apartment security. If your community uses them it show they don't care about you and work with tow company to get your hard earned money. read more

If there was an option to put a review with negative stars, I would. Dominion towing is the absolute worst company I have ever dealt with and the employees are even worse with their rude attitudes and no desire for kindness or help. The rates are extremely expensive and offer no help to stranded persons who's car was ruthlessly towed. Dominion Towing is awful, terrible and no one should ever offer their services to this company. Please shut down this company. The worst people I have ever come across. Their jobs are based upon ruining the days of others. I have never felt such anger towards persons working at an institution. It is $160 to get my car from this horrible location. This means I cannot afford food this weak because I have to pick up my car. Dominion Towing is fully responsible for my starvation this week. read more

I never wrote a Yelp review, but I am quite pissed that I have to leave a comment or brief review for this low life towing company. My friend's car got towed, and we understand that it is our fault that we didn't interpret the sign correctly. However, when we got there(there were three of us), we were greeted by dispatcher 78, an old white woman, working on 2/13/2016 around 1:30 -2:00 am. She was extremely rude. While she was working on the paper work, we were chatting, she told us to shut up. We were being as polite as possible, but she interrogated us, asking us if we came in one car or two (why does that matter?), and was extremely condescending through the whole process. I never really like to wish ill will on someone, but she would garner my new year wish that she will kick the bucket soon. She must have a sad life, being old and still working this late in the hour, and be bitter towards other people. read more

This company blows! The guy Eric who answers the phone and deals with customers is probably the worst person in the world! My vehicle was towed for not having a parking permit but to charge me $160 to get it back was just insane! read more