This is not the place to come if you want timely and compassionate care. I scheduled an appointment…read moreahead of time, the wait was really long even though there was no one else waiting in the waiting room. The provider came in with a poor attitude and was very disrespectful. Ultimately, it was a waste of time and money because I ended up being told to go to the emergency room. When people are sick, they do not need an attitude thrown at them. The nurse practitioner I saw was incredibly rude.

Quick check in, check up, and very professional staff…read more However, I would change the playlist to more soothing or chill music.

Clean, responsive, and the staff was all very friendly! We had to come here while traveling from…read moreout of town and were very impressed

I came in with a child that had a suspected fracture and was told that if radiology confirmed a…read morefracture, I would receive a call within two hours. During the visit, an emergency situation arose, and I was quickly discharged without any aftercare instructions or documentation. While I completely understand that emergencies take priority, I expected follow-up communication as promised. The next morning, having received no call and seeing no updates to my records, I contacted the office. I was told a provider would call me within two hours. Four hours later, after hearing nothing, I called again and was told I would receive a call at 4:00 PM when the provider arrived. Again, no call came. At 5:04 PM--approximately 19 hours after my appointment--I finally received the radiology report confirming a fracture. By that point, I had already been on hold for 20 minutes trying to get answers. When I finally reached someone, I was told the provider was too busy and would call me back. I refused the call back and told them I wasn't going off hold till I spoke to someone. I was on hold for nearly an hour. After which the doctor was shocked that I was sent home without the taping she told me he would get (I argued with the assistant that night and she told me it wasn't necessary), no follow up instructions, and no orthopedic referrals. She also told me that they should have never promised me a call back during the day since she wasn't there. I said, Well these are YOUR colleagues and I'm very unhappy with the services provided. I didn't get any visit summary/after care until 3 days after the visit. To top it off, the business leaves a bland, Thank you for your feedback comment on my Google review instead of actually reaching out to me as a client/patient. This was an absolutely awful patient experience from the x-rays forward.

I brought my son in with a bleeding eyeball (basketball). We came straight from West Springfield,…read morewaited about 10 mins before being seen for vitals and history. Doc came in about 15 mins after that, inspected multiple times to be sure there wasn't any serious damage (very thorough,), and even phoned an ophthalmologist colleague to ask a few questions. Great bedside manner, thorough and informative. Everyone was attentive, and quick without ever rushing. Great experience!

The nurse practitioner working June 13th was callous. She latched onto am issue that I was not…read morethere for and kept repeating herself about it. I did not ask her regarding that issue. When she delivered my diagnosis her tone was almost gleeful. She made a very unprofessional comment. She told me to use an OTC but did not go into the warnings concerning the product. I was very upset when I left.

Caring & professional staff, reasonable cost. Good location in Springfield. I notice they have…read moreinterpreters available!

I felt sick on a Friday and couldn't go to my regular doctor so I came here. They ordered tests and…read moresaid they'd call with results the following week. The doctor was not a very good communicator (maybe English is her second language?) and did not appear to take my pain seriously. She also confused me by telling me the things she can't do because it was a primary care visit. The next week I waited and there was no call for my lab results. I had to call for them. She said she must've left me a message. She did not. She said all my tests were negative. Meanwhile I'd seen my regular doctor who found out what was wrong (a common health problem) and treated it. I wouldn't recommend this place at all.

I had a great experience here. I came in on a Saturday afternoon and expected I might have a long…read morewait. There was no wait at all, they saw me immediately, and I received great care and was on my way quickly. The staff is friendly and efficient.

Progressive Urgent Care is SUPER! When I need care--(as we all do sometimes)--I TRUST the doctors…read moreand staff at Progressive Urgent Care because they are EXTREMELY competent. Just as the name says, EVERYONE there ACTUALLY "CARES", starting from the very first seconds at check-in. I have so much confidence in this medical group that I've made the doctors here my PRIMARY CARE doctors. If you're looking for FIRST CLASS treatment by knowledgeable medical doctors and nurses, you should visit Progressive Urgent care. Jerome G., Annandale, VA

I have severe spinal issues can into er at 1:00 pm, it is known 4pm I have been in the back with no…read moreblood work or anything performed. They sent a nurse to draw my blood and I asked her hi take from a certain area on my hand due to my veins are thin, she tried to poke me any way and it was painful so I stopped her And asked for another nurse or to be placed in a room, more comfortable they denied and I have been waiting for over an hour for another nurse I will definitely put in a formal complaint against the nurse and the PA. I am a long standing patient at Inova and I demand to quality services as they demand to get there payment at the end of my visit. PAName Nurse Name: Respectfully pissed off patient this place gets a rayo

I've been here a number of times over the years for family members or myself. Despite it being such…read morea busy place, the personal from entry to exit have been kind, personal, and professional. From the doctor who pulled me out of the patient room to let me know my elderly father was dying and I needed to let the family members know, to last night when I overheard personnel making plans for staffing the ER during the pending winter storm -- including transportation issues and the possibility of staying overnight after their shift ended. Emergency facilities are not the place to expect the immediate attention of other customer service establishments -- that is not their purpose. Thank goodness they have their priorities straight.

I have gone to this medical facility for most of my life. The doctors are all very nice, and it is…read moreconveniently located. They worked with me in the past when I didn't have insurance -- having a affordable option when sick is a blessing. I have been happy with the care I received each and every time I have visited. I appreciate the genuine concern for my health, and couldn't be more happy with the results of their actions. I've visited for gynecological checkups, a hurt elbow and shoulder issue, several colds, a stuffed up ear/sinus, and a deep cut, and vaccinations.

They dont answer the call. They dont care about their patient. They dont refill your prescription…read more Dr. Peters she said shes gonna give me a refill for my prescription 1 week later i still dont have my refill. I call them everyday. And if they answer they gonna put you on hold and they never come back.

Best Urgent Care I think Ive ever been to. Very clean, everyone was friendly and professional,…read morehardly any wait time. I scheduled a visit for 9:45 am and was taken care of and out of there by 10:30. It was more efficient than my primary care office. Will definitely be going back to them when needed!

I had a less than ideal reception at Inova Go Health at Pickett in Fairfax City…read more I walked in, and the woman at the check in desk barked to go to the iPad to check in. "We'll get to you when we can ". Mind you, it was 8:25 on Sunday morning, and the only other person in the lobby had already been seen. She stated out loud every task she performed, as if anyone else cared. Once she began to interview me in a room, I explained my situation, and she embarked on a personal story of her medical history on the same subject as mine. Then we were discussing my medications, and when I told her one tidbit, she made a disapproving snort, or huff. I was aghast. Just looking at her coworker, he was keeping his distance, as though he knew, but couldn't say, that this is 24/7 for her. I will never return.

I went to the E.R 3x before ending here at the Urgent Care part of INOVA.MY Doctor FNP Rosemary…read moreIreri!Ireni LISTENED to Me and treated me with care and decency for a very embarrassing health ailment. I cant say have grateful I am to have gotten the recommendation to try this Urgent Care near me. If only I could have her as my PCP I would be in good Shape. Go See FNP Ireri & Feel Better Soon

The staff at the front are extremely rude and unhelpful and do not explain anything. The website…read moreused to check in is also terrible and again the staff do not help. Extremely unprofessional I wanted to walk out before I even got checked out by the doctor.

For the past few years. I been going to Springfield office for my daughters and son for annual…read morecheckup which is always free by my insurance else where. Yet, it hasn't been never free at all for every annual checkup visit. There's always co-pay some how. I called and asked why there's co pay and it always this or that regarding question the doctors cause cost. Doctor come in ask me if I have questions so if I say yes. It cost me. What's the point of annual check up and ask me if I have questions. Never like this in my previous dr office. So on some visit. I said no questions just to see and it still send me $30 co-pay. There is something wrong with the way you claim for annual visit billing. Don't make excuses when u claim it wrong to the insurance and don't even look into your process.

Dr Harkless, Dr Epstein, Dr O Meara, and all of the medical professionals are exceptional here. If…read moreDr Pfeffer can be reached after retirement, my hope is someone can thank him from me. He was my physician growing up, and a supportive man through challenging times. I will always be grateful to him, and also to Mrs Barbara, who always made sure my timing was impeccable. This is without a doubt, the best pediatrician group in the area. My children have gone here for good reason. Trust, solid guidance, and experience. You want the best for your children, and this practice is where that's the policy. The office staff is very friendly, and I'd like to thank the advice nurse for their helpful guidance, along with all associated with this group. I don't have any problems getting my son an appointment. They also have wanted to always put my child's best first, despite some outside parties being less than exemplary or mature in an adult sense. Yet sometimes one must deal with life as is, smile, laugh, and just do the best regardless to be a caring person and relatively responsible citizen. The doctors and nurses here care. My appreciation for their honesty, and also being approachable. Working with children professionally, some pediatrician offices are impersonal or not very connected. This one is and they can refer you to other exemplary folks as needed. I'm proud to give these folks five stars, which is rare, but they deserve credit for their excellent medical care for children in this area.