This location receives a lot of criticism. I have eaten here several times and not had a bad experience. The restaurant is clean, the workers are busy doing their job and hate that people complain and start drama about things that contradict my experience. read more

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I called to place an order for pick up at a later time at 1:18. Never had the opportunity to select when I wanted to come pick up the order, they said it would be ready in 15 minutes then disconnected the call at 1:22. I immediately called back to try to speak with someone. Was left in hold for 25 mins, an entire commute time to my appointment. Never got anybody hung up the phone tried calling back to cancel the order and was IMMEDIATELY sent to someone. They didn't try to correct the problem, did not apologize for anything, just piss poor service. Will be getting pizzas else where for my organization in the future. read more

On Saturday April 14th...Domino's messed up my order...I ordered 2 med pizzas...one pepperoni and one cheese...they delivered 2 cold pepperoni ( my husband doesn't eat meat).The garlic knots were drenched in butter,the chicken wings were white...I called them to tell them about their mistakes...they put me on hold and hung up on me...I asked to speak to a manager...they put me on hold for 50 plus mins.I tried to cal corporate 734-930-3030...guess what??They no live people to answer their phones! THEY MESSED UP MY ORDER AND THEN NO ONE ANSWER YOUR CALL...SAD.I called back today...I asked the what is her name...she said why??? I have pictures! read more

Worst place ever went to have dinner at 830 pm 2 Dec 2021 called in for a order was on hold for over 45 MIN. Finnly got order placed online. Then the rude ass people came out at about 4 min of waiting.. after turning off the timer some how. Eather way you can see the hand tossed joke of a pizza from my picture. what a joke. I worked for a Domino's if I ever turned out a pie like that I would ha e been fired. I hope the owners see what's going on and do something ut it yet to be seen.... read more

Domino's Pizza - a slice of pizza on a plate - Chicken Wings Near Me - Franklin, Virginia

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Pizza was dry and doughy. Half the pizza was crust edge. Only the middle was edible. Not worth $17. With delv charge, tax & tip, $35. Stay away from Dominos Franklyn, VA read more

One of the saddest pizzas I have ever been served. I would have been better off going to Food Lion next door and getting a frozen pizza.

It's really too bad that this is the only Dominos close by. Twice now, I have ordered carside pickup and it hasn't been read when the app says it was. The employees even hit the button to stop the timer for when they're supposed to bring it out to the car so that the app thinks I don't qualify for free pizza. I already hate living in a small town because the options are so limited but even the options that we do have are substandard. read more

I should start that today our order was delivered quickly and the app was pretty great at notifying us about the incoming delivery. That's where my praise ends though for this evenings order. We order a simple meatzilla pizza and some pasta. The first time it was delivered it was a misshapen extra cheese pepperoni and ham pizza, most definitely not what we ordered. The delivery driver was totally cool about it and put every effort to remedy the situation which I commend him for. Calling the store himself and fixing the problem for us. However when he did come back with our meatzilla it was barely cooked and the crust was so thin that it literally fell apart before I could get it on plate. I guess my dog enjoyed the pizza bit more then I did this evening. I know this dominos just came under new ownership, which has shown a huge improvement then it what it was before, but it's nights like this that make me wish I just drove to Suffolk to get Papa John's. Update 16 June 2017 Food and delivery was on point. I couldn't have been more pleased. read more

Basically, the workers didn't feel like making out order. We did an online order specific to this location. We were told we couldn't do carside because those hour were over, but we could do carry out still. We paid online for the order at 11:20 pm, and were told the lobby closed at 11:30 pm but we can pick our order up at the door because they are open until midnight. We got a cancellation notice at 11:30 pm. When we called to speak to somebody, we were told that they closed, we verified the times and that they were still supposed to be open, and what we were told online about this specific location. When we pressed and asked when they stop taking orders they hesitated and told us at 10pm. We told them about the website hours and they then said the kitchen wasn't closed but they "just weren't taking any orders right now" read more

The two years I lived in town, I probably ordered from here almost every week or every other week. They definitely saw a significant chunk of money from us. 80% of the time, the order was on point. 15% of the time, it could have been better and 5% of the time it was just a disaster. While the people inside and doing delivery are nice, they were never quite able to follow my requests of no seasoning on the crust. You know the seasoning the company started using a few years back. Pizza was one of the few things I could stomach but I hated that seasoning and if I tasted it on my pizza, I could no longer eat it. Well, I'm no longer pregnant but I still hate that seasoning. I gave them leeway however, because it's one of the only food establishments in town that stay open late and will deliver farther away. The chicken wings are pretty good and up to Domino's Pizza standards. If I'm ever back in town for a visit, I'd order here again. Bonus: Coupons for the win! read more

How can a pizza place have no pizza dough two nights in a row so can only make thin crust pizza? Not only that but delivery is their niche but have no drivers? And because I had to cancel the order cause the kids don't like thin crust I guess the "insurance " doesn't apply. read more

This place sucks so much. I placed a curbside order and I pulled up after it had already been ready for a few minutes and I sat outside for TWENTY MINUTES before finally having to go inside. read more

Horrible don't even call I ordered a pizza at 5:30 the lady said that the driver would be here in an hour and a half and it's 8:30 still didn't get my pizza so I called them and the lady told me that they didn't even have an order for me . Who ever takes the the orders need to get fired. read more

horrific customer service after they returned a pizza to the store they said was "undeliverable" to an employee at the hospital...REALLY? maybe call the number on the ticket?? Rude employees and defensive manager. I guess Ill have to check my back account for the 5 days he said it would take to return my money. NEVER AGAIN read more

An awesome pizza place love the food not my favorite but definitely my top three. Thank you for being near me :)

Ordered 3 pizzas and my daughter went to pick them up and was only given 2 of them.She said our 3rd pizza was sent out with the delivery driver by mistake. I called and spoke to the most rude manager I have ever dealt with. She said no refunds and no compensation.I will never go to dominos again read more

This dominos has by far the worst customer service I have ever experienced. First I was told I couldn't get delivered to only being about 2 miles away. Then after being hang up on the first time , the employee (Francine) refused to tell me her last name and also refused to let me talk to a supervisor then hung up again. It's a shame that dominos being a big business does not train there employees better. I will never do business at this location ever again and will make sure everyone I know hears about this experience. read more