Entered the establishment at 0646a for a spicy chicken biscuit pickup only. I was NOT greet by not a single person on the front end (approximately 3 individuals). Another gentleman walks in 5 mins after me and they all speak to him. By this time someone else walks from the back I let her know how I wasn't greeted she apologized on behalf of the other 3. Wonder if I wasn't greeted because I used my free sandwich reward? Either way the floors were filthy in the pickup area .....wet floor signs were present but they were not so much wet as they were greasy and dirty as if they were not properly cleaned the day before. I wish there was a different one on my way to the government compound as I would avoid this one altogether, the service this morning was definitely not on par with their usual and with this location that seems to be the norm. I do not recommend. read more

As always, the food is delicious and the service is amazing. All of the employees and kind and courteous and very helpful.

Worst experience I've ever had a chick fil a. Checked my order and they gave me the wrong size fries. They took my bag back and dumped my medium fries into a large box, no additional a fries. No sauce in the bag that comes with the grilled club and no sauce that I asked for. read more

Service is OK, at least I was given my money back for the fruit cup. All the fruit was soggy and we came here specifically for that and the play area. The play area is dirty, there is trash, dried spilled drink on the benches, there was dirt and crumbs of food all over the steps leading to the slide I don't even want to imagine what the inside of this playground looks like if this is how the seating area in the stairs are. it obviously hasn't been cleaned in a long time. We were very disappointed with the cleanliness and the quality of food. This is by far the worst Chick-fil-A I have ever been to. The picture probably doesn't show how bad it actually is my camera is not great at showing little details. read more

Chick-fil-A - ows a close up view of a stair - Fast Food Near Me - Suffolk, Virginia

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Chick Fil A is fantastic, particularly this location. The owner, Dan, personally ensures everything is done right. He's a doer too - I've seen him personally taking trash bags out to the dumpster, etc. He also eats at the restaurant regularly so he knows the quality of what they serve. More restaurants should have their leadership involved like this, that's why this restaurant stays packed. Great job Dan! read more

Today I arrived at the restaurant to pick up an uber eat order and the staff told me that someone else had already taken it, so I contacted the customer and he said he didn't receive it, I tried to ask the staff in a friendly way if they could make another order, which was a chicken nuggets combo, but they refused. It's so frustrating that I spent seven minutes and drove 2 miles and communicated with them at the restaurant for ten minutes, burning gas and wasting time, just because of their mistake that the order was taken by someone else, but I have to pay for their mistake. The restaurant should come up with a better solution with these food delivery platforms, such as deleting the order in their system instead of letting the innocent delivery people waste time and gas. read more

Chick-fil-a is so good the service is amazing the workers are friendly the ambience is so good I love Chick-fil-A read more

Chick-fil-A - Fast Food Near Me - Suffolk, Virginia

Let me start off by saying this is one of best restaurant chains around,they have quality food that is accompanied by quality customer service. There is nothing bad I can say about them(my opinion of course)!.. I've never had a bad experience,they always serve you with hot food and cold beverages,they're always upgrading their food options whether it's comfort food or healthier options. I'm a fan of the grilled nuggets,I could probably eat a 20 piece in one setting if I was hungry enough. The waffle fries are hot,never burnt or hard. I could go on and on but I could be doing other things and you guys could be doing something better than reading all this extra stuff I'm writing,so to cap this review off I'll say if you're a fan of chicken and you don't feel like buying chicken from the grocery store then cleaning and cooking your own then how about stopping by your nearest location and grab a bite to eat, don't take my word for it,try it yourself!!.. oh let me bother you guys with one more opinion I think they're a little price for fast food but if you're getting quality food options then it's definitely worth spending your money on..( once again it's based on my opinion and my opinion alone ).. read more

What amazing service! As my boyfriend and I drove around to find parking we saw a young man outside of the pickup window handing people food from the window to their cars. Whaaaaat, so dope. We went inside to order since we had a big order of about 10 meals and felt really bad, but our cashier insisted it was okay and made us feel a bit better. After we got all our drinks and food. The young man from outside helped carry everything to the car. It was awesome and so courteous. Guys. The entire order was PERFECT. Nobody got the wrong order from the sauce to the drinks to the meal itself. Freaking amazing. One of the best customer service e experiences I've had in a long time! read more

I have been going here for years now and am almost up to 60 (remembered) check-ins. This place is a staple of me and my daughter's "us" time. I have yet to ever be disappointed going here. The service is always top notch and the food extremely consistent. I know what I'm getting and enjoy what I'm getting. It's a win all the way around. If you're looking for a high-quality Chick-fil-A (the standard is already high), go here. Food taste - 5 Overall Service - 5 Value of food to cost - 5 Facility - 5 Repeat customer? - yes Dog friendly? - patio read more

I would give 0 stars if I could, idk if this chick-fil- a is just filled with incompetent people but they never and I mean never have gotten my order correct the 5 or so times I've been to this location. Not only that but it has the correct order on the sticker and it takes 5 million years to even place an order because they ask you the same question 1000 times to still mess up your order. Absolutely hate this location. The order is not hard, I just want an egg and cheese biscuit after work. read more

This is my go to breakfast spot on my way to work. The staff is great. It's recently renovated. The owner is always involved in day to day operations. I have never had an issue at this location and it's constantly consistent in service and food quality. Stop on by if your in the area ! read more

Chick-fil-A - The free peppermint chocolate chip milk shake is pretty good for the holidays. - Fast Food Near Me - Suffolk, Virginia

Not many places share the love like this place. They treat you like you are family. Service was a little slow today but I think that was due to customer error not the staff. Nothing like seeing your favorite fast food chain have a beautiful nativity scene set up. It gives you hope! A warm chicken biscuit with a nice ice cold large sweet tea with a yogurt parfait that my 1 year old LOVES to start your morning sets off the day on the right foot. read more

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Very fast service always, can't really complain about Chick-Fil-A, I mean come on! Cashiers were very friendly at the window, and the 3-5 minute "wait" on fries for my coworker was way quicker than expected. The only issue I encountered was the person who was outside taking orders this morning. Very snappy and when she could hear my order she quickly snapped with "I can't heart you, you need to speak up" and totally disregarded the greeting or any type of welcome. Other than that, it was great! read more

This spot has the best chicken anything in town!!! Very, very good food and inside service. The reason I said inside service is because now they are ...were doing only drive through and that is when I experienced negative service from a young lady who was bringing orders to the cars. She took my order 5 cars back, before she approached my car at the front of the line and I know she did it on purpose from the look in her eyes and the expression on her face. Oh that was at the Portsmouth Blvd. store at Chesapeake Square. read more

went today and the service was amazing. when we ordered our food our cashier (i believe his name was matt) was amazing. i went back up there to order some ice cream and he remembered my name which meant a lot. best service i've gotten from anywhere in a while. read more

I'm not sure what happened to this Chick-Fil-A,but since my last review the attention to detail has gotten even worse! The past two times I've been there I've been missing items from my meals. Kale salad, but no almonds. Tortilla soup with no tortillas. Missing fries, missing entrees... The frequency that I know have to check behind them is becoming quite annoying. read more

Service and food are always on par at this location. Drive thru and parking are always obnoxious but that's just part of going to Chic Fil A. Specials bring out twice the kaos so I plan ahead and pack patience. I love the annual tradition of cow appreciation so why not keep it going. This year it was just a entree versus the meal but that's fine. I think there's really more fun in dressing up and seeing others dressed up. I really like the involvement this restaurant/chain does above and beyond compared to its competitors for and with the community. Excellent customer service from their infamous tag line "my pleasure" to how they handle all situations. I like the added have a seat and we will bring the food to you as I'm usually there with kids and it's so helpful not to have to juggle kids, food tray and possible crowded lobby. I usually only stick with the basic chicken sandwich with pickles on the side (because someone else will eat them no sense letting them go to waste). Those waffle fries and a sweet tea is probably the only real reason I go but I can't make it look that obvious. Kids get the nugget kids meal and appreciate the option of keeping the prize or getting an ice cream. They feel so grown with that executive decision. Bottom line I will continue visiting this fast food chain for convenience, taste (with healthy choices too), playground, cleanliness, great customer service and friendly atmosphere! read more

Chick-fil-A - Fast Food Near Me - Suffolk, Virginia

Last couple of times I have went everything was quick and accurate. Food was still warm when I arrived home to eat it. Always friendly and making sure the order is correct before leaving the drive through. read more

Let's be real; Chickfila rarely misses the mark. I've been to several...haven't we all. I stopped here to order a wrap combo, and I have to say my wrap was a little skimpy compared to the other locations I've been to. It was tasty, my fries were hot, and I received my order HELLA fast considering the drive thru was outrageously long! As always, customer service was exceptional. They just needed to bulk up my wrap! read more

My food tasted alright when I received it, however my husband's wrap tasted old and dry. Our meals ended up giving us both food poisoning when we got food from there on Saturday. I know the restaurant is always busy, but you need make sure quality control is always in tact when dealing with chicken... read more

Always the best Chicken sandwiches ,Waffle fries and Seeet Tea ,Of course there's always a long line but it's worth the wait,The Staff is always very friendly as well read more

Horrible Customer Service from a Manager! This was a drive thru experience. Manager Denied Refund. Huge turn off for this location!

So. Let me just say that I eat at this particular chic a lot. No seriously, a lot. This location is about 3 minutes away from the crib, 2 if the only stop light that separates us is green. Now let me just speak on customer service. Chic fil a nationwide has the most impressive customer service for a fast food franchise restaurant EVER and the college drive location is no exception. Everyone and I do mean everyone is so pleasant. From the manager to the janitor and everyone in between. There is nothing that they won't to do meet/exceed your expectations. Now on to the Pièce de résistance - THE FOOD. good good good mmmmm mmmmm mmmmm about sums it up for me. I'm partial to the chic fil a sandwich with provolone cheese, lettuce, tomato and bacon [bacon makes everything better] I dip those succulent, piping hot waffle fries into the finest of prepackaged Polynesian sauces and immediately a smile embraces my face! Oh and for you pork lovers you have not LIVED until you have had a sausage, egg and cheese biscuit - baby this ain't no ordinary biscuit! I also enjoy the dining room service and the Playland. Yessss, I said it the Playland. Can't go wrong with a meal hehe folks! read more

Chick fil A never disappoint me and my wife, but today is not a regular order for us. we got the most not crispy but also burn waffle fries... i hope this does not happen anymore that is why im posting this review... read more

Chick-fil-A - burnt waffle fries and super soggy... first time to get those - Fast Food Near Me - Suffolk, Virginia

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THE BEST CFA in the 757. Hands down! I'd bet my mother, first born child, and a Michael Jordan rookie card on it. Everything about them is better. Last week, I ordered a chicken biscuit with egg for breakfast, and when I opened it up I was SHOCKED at the size of it. I figured this had to be an anomaly, so I went back the next two days for breakfast and NOPE! Not an anomaly! I ordered a chicken sandwich for lunch one of those days and that entire meal was off the hook. My fries were warm and crisp and my when chicken sandwich was so hot that the juice burned my tongue, I did a small praise break in the car. I got my usual lemonade with no ice and yet...it was ICE cold. Every other place gives it to me room temp, and I'm fine with that. But now I've seen the light! It's like when your mom gives you "nature's candy" (raisins) for an after school snack, but then your dad gives you chocolate covered raisins one time. I DON'T WANT REGULAR RAISINS ANYMORE! So I say all that to say this...CFA is the bread of life. CFA and lemonade from this location should be offered for communion instead of the dry bread and wine/juice churches offer. I don't even wanna go to my CFA anymore. read more

The level of service really puts other fast food joints to shame. Famous for their chicken sandwiches for a reason but the Mac and cheese and chicken soup are great. read more

I went to this Chick-fil-A twice ever because the first time the drive-through workers were rude as could be and the whole point of Chick-fil-A is to be better than other companies and the second time was also a bad experience the lady in the drive through was rude again and the workers did not put a spoon nor straws in the bag this is the worst Chick-fil-A ever. read more

My chicken sandwich taste like it was old and my fries were soggy. My frozen lemonade was okay but I've had better. Every time I come to Virginia my first stop is chik fil a but this time was a disappointment read more

I wish I could improve on my prior review but cannot. I love Chick-fil-A and this is the only one on my route to work. If I did not have the other Chick-fil-A locations to compare I would think this location served great food. The morning biscuits have perfectly cooked chicken but also consistent small pieces of chicken. The biscuits are never baked as golden as they are at the Portsmouth location. Maybe the other food is fine but when I get a morning biscuit here I drive away with an inferior biscuit as compared to my weekend biscuit from the Portsmouth location. read more

If no stars is available, I would rate this Chick Fil A a zero... we ordered food On-line for pick up at the drive thru. We waited for 30 min at drive thru only to be told that we are only allowed to pick up 1 order at a time and that we are supposed to go to the drive thru again. Meaning that 's a total of 1 hour at the drive thru. No no no no... Not acceptable. Something has to be done.. We left without any food. Lunch break is over. read more

Delicious as usual. The lines are always ridiculous but the staff does a great job of getting you through it. Nothing out of the ordinary here. Great service. Great food. Decent prices. read more

I LOVE CHICK-FIL-A!!! However, it sadness's me to leave such a negative review about this particular location. I just left this location very disappointed. I came because I was CRAVING a Chick-Fil-A breakfast...you know the typical one...a chicken biscuit & hash rounds! So I ordered the breakfast meal in the drive-thru. When I arrived to the window; it appeared that there was a lot of disarray going on. Maybe a new hire in training or maybe it was because of the typical morning rush. Who knows but it was CLEAR that it was not as tight a shift as I've seen here before or any other location. So customer service wasn't great to say the least. After paying for my meal I asked for a cup of ice....didn't know they charge for a cup of ice to patrons who have JUST made a purchase?! Ok, no problem & "no thank you" I say & kept it moving. I began to eat my meal and also to my disappointment, my food wasn't to par either. My hash rounds were COLD & my chicken biscuit was OLD! Not trying to pull a Dr. Seuss here but that was REALLY disappointing considering I only LEFT my home to satisfy my craving to begin with. The whole meal wasn't a bust...my sweet tea was decent. So, note to self...don't ever ask for ice & put in a SPECIAL request to have your food made/prepared fresh! That's all folks! read more

Line was very long. No one outside taking orders. Was late to therapy. But they have cherry coke, so that was good.

Always love this restaurant, especially this location. Visited there recently with my family. Unfortunately we got there at 9:50 (they close at 10) but we were treated like royalty! Hayden (a manager) took our order with a great attitude. But that is not the best part. We decided to dine in, and at 10 the staff began to close. I was quite impressed with their cheery attitudes! The staff began to sing the song closing time as they closed! It was one of the most adorable things I've witnessed. Never has a restaurant treated with such care and respect. I definitely hold Chick-fil-A and specifically this location responsible. They must have such a stable and positive work environment for the employees to be singing whilst they work late. I'll make sure to return and will implore everyone to come to this Chick-fil-A! read more

I went to this restaurant on 2/17/20 at 1:20pm. The drive thru was wrapped around the building twice and headed out into the shopping center roads so I went inside. Inside was standing room only. I figured I'd be there at least 25 minutes. To my surprise I was in and out in 10 minutes with hot and fresh food. All of this while receiving excellent and friendly service. read more

This chic-fil was very clean and service was good.There was no line inside however there was one wrapped around the building and they had 2 workers taking order outside and the line moved very fast .ours sandwiches very fresh and fries very hot.There were ,3 cashiers serving the front read more

First, I am big fan of Chick-fil-A, their business model, their hiring, and their beliefs. Just going through the drive through is like a breath of fresh air and hope for the future of our country. And you will experience this at just about every Chick-fil-A. They are friendly, respectful, and competent. You don't get that at the drive through at a McD's any longer. Although I am now vegan, I always loved the chicken and we always had good experiences at Harbour View and the one in Suffolk. The place is constantly cleaned and the staff is always helping customers. What I also liked is that event he kids meals have a good theme and is not just a crappy piece of plastic toy from the latest crappy kids movie. I remember when they had language CDs and books. Amazing marketing and helpful to parents. We will typically come here now to celebrate with milkshakes. The family loves them. The only detractor that I can think of is that sometimes the drive through line wraps around the parking lot and sometimes it is very busy there. Still, the are nice, fast, and patient. Bottom line is that I have NEVER been to a bad Chick-fil-A. read more

I don't think you can go wrong with Chick-fil-A. The only downside is that they're closed on Sunday. Guess what - Sunday is always the day I crave Chick-fil-A. We always want what we can't have, right? As I've seen with all Chick-fil-A locations, they get super crowded during "normal" meal hours. The good part is that their drive through, no matter how long, seems to move along nicely. read more

TERRIBLE service. I don't know what has happened in the past few months but it is utter CHAOS inside this location. I was forced to go inside because the line for the drive thru was wrapped around the building. It's not about demand. It's very clear, after going inside to chaos, why the line was wrapped around the building. Disorganized assembly line, young lady checking me out DISTRACTED talking to other people and not taking my order in a timely fashion, and she even got my order WRONG. I rarely give bad review of Chick-fil-a but this location is a logistic and customer service NIGHTMARE. Management, I think you need to implement better training, a streamlined assembly line and try what several other locations have with the customer service professionals outside taking orders and directing cars to the appropriate lines. I think the issue with this one is the closure of the one near Chesapeake Square. I have never experienced what I did during a recent visit before, and I don't think this location is well-equipped for the boost in customer flow or traffic. Just terrible. read more