Ordered carryout through the app and used a $15 gift card. The ordering process was simple and there were no issues redeeming the gift card. The pizza was ready right at the estimated pickup time, which I always appreciate. This visit I ordered a Meatzza. The pizza was hot, fresh, cheesy, and loaded with toppings. Overall, the food was good and met expectations. My only issue was with the special instructions. I specifically requested that the pizza not be cut. The reason is simple: the slices at this location are often cut unevenly, so I prefer to cut it myself at home. Unfortunately, the pizza was cut anyway. This has happened multiple times at this location, which suggests someone is not paying close attention to order details. I brought it to the attention of the employee when I picked it up. The food quality, convenience, and value keep me coming back, but attention to special requests is an area that could use improvement. read more

Domino's Pizza - Pizza Near Me - Hueytown, Alabama

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It's soooo sad that you can't get a pizza made correctly.... The employees at the hueytown location get a -10.... That location on Forest road has went to the bottom of the hill I will not return there ever again ... I had read on FB that it was not good anymore and now I have proof. Went in picked up 2 pizzas got to the car to check them and boy was I glad.... Pictures included if the mess they sent out.... When I went back inside to confront the so called manager on duty I opened the box and showed him the burnt pizza his response was .. we will remake them ... My ? To him was ...why would you even send a pizza out that looked this way.... And he needed to be glad I didn't get home with this mess ...he walked off stating he would just say cancel the order .. I was a pizza training manager for 8 years for the south eastern district.... If anyone would have sent this crap out to a customer they would be fired on the spot.... No pride in the company.he works for....no pride in his work....no respect for the hard working customers that get to splurge once a month...maybe Dominos need to step up to the plate and have training classes with real supervisors and managers observing them.This review will be posted every where I can. That's what is wrong with businesses today their employees spend more time on their nasty phones making food with no hairnets much less gloves.... If I was the health dept I would close a lot of places down I will be sending Jefferson county a copy of my complaint......store # 5844 Forest road hueytown Al was there 12/14/24...12:34pm....NEVER AGAIN will I waste my time or money at the location..... read more

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Manager needs to worry more about constantly undercooked items than trying to be a gatekeeper over coupons.

My favorite to go pizza place!! I always order the philly cheese steak pizza, handmade pan style!! I easily order online and depending on the coupons they offer I do delivery or carryout. I have come to this location several times with no disappointments!! read more

Domino's Pizza - a half eaten pizza in a box - Pizza Near Me - Hueytown, Alabama

The tracker said that my order was out for delivery. An hour after that, it was still being delivered. I only live 6 mins from the store so I called to check on my order. I called 3 times and no one answered. I decided to drive to the store to pick it up. The driver was still at the store packing up the food. At least someone offered to remake the food which took about 15 mins. I had to ask for my delivery fee and tip to be refunded. read more

Experience over all was just terrible. Ordered my food it never came. Driver turned off tracking per staff, they even thought that it was funny. I asked to speak with a manager and as I begin to complain and express my issues he placed the phone down and walked away. Talk about rude! Order was canceled after being told that the order was on the way. Which we didn't cancel, my husband then goes to the store and manager refused to give us food . I had management to reach out later and apologize for the experience and gave us free pizzas . Still not pleased with overall experience read more

Tonight our dinner was pizza, wings and a Caesar Salad. The wings were VERY hot and fresh, as well as the pizza. I have yet to eat the salad, but it is always good from my previous times having it. I believe my driver was named James. He was the sweetest. He delivered our food tonight and had his mask in place properly. He was very kind. I know lately it's such a quick exchange to get your delivery since everyone is doing the contactless delivery-- this was the quickest yet kindest exchange. Thanks Dominos! read more

It's always ready on time and exactly what we ordered. Can't complain! The quality of food is exactly what you pay for. Staff is polite.

The manager was yelling at the staff for what seemed to be small issues. Made it very awkward while waiting for our pizza.

The manager there was rude and using profanity to his employee and to me. They delivered me the wrong order and the manager refused to come to the phone and speak to me. The young lady that answered the phone had laid the phone down and I could hear everything the manager said. I will never go to the Dominoes in Hueytown again!!!! read more

I had a delivery man named Josh who was super awesome! Not only was he here earlier than expected, but he also was very courteous!! My pizza and bread bites are hot and fresh! Thank you Josh and thank you Hueytown Domino's! -a very happy customer read more

I walked in at about 12:30 on a Thursday everyone was pretty busy but they were extremely nice I made my order went out to my truck and I set a timer it was supposed to take about 13 minutes they got it to me in about 8 1/2 to 10 minutes and even brought it out to my truck which was a bonus and everything tasted excellent it looks super good to so I've got to say five stars read more

I placed online order to carry out. Walked in and seen the manager was fixing orders. I watched him transfer cheese from one container to the other then stir the cheese with bare hands no gloves at all. He then licks his fingers before putting the food he just put cheese on into the oven. I asked for refund and explained why he then said yes I did that as if it was alright. I then called and ask who the GM was and was told by another worker that answered the phone we don't have a GM he is the manager and then states oh he was checking the temperature of the food when he licked his fingers as if all of this is alright. Then replied I don't know what it is that you want us to do about it. read more

As a Domino's reward member, and someone who orders frequently from both this location and others, I am absolutely appalled by the treatment I received tonight as a customer. So much so, that I will be extremely hesitant to use the Domino's Pizza again. I placed my order at 6:20 tonight, and the website gave a 30-40 minute delivery time. Since it is a Friday, I expected it to be closer to an hour. At 7:50, an hour and a half after my order, I called Dominoes to find out what was going on, only to be told by the male employee (not manager) who answered the phone, that the driver should arrive in "5-10 minutes and if not, call us back and we will take care of it." ; At 15 minutes later, I called AGAIN to find out what was going on, as I still did not have my food ( It is now 8:10PM.), and was transferred to a Manager. At this point, my experience got worse. I was told by the manager, first of all, that the driver had gotten in a wreck, and he'd "just called and talked to someone there and it was back in the oven being recooked." ; I explained that no, he had not. I had not received any call. He put me on hold for roughly 5-10 seconds, and said it was another order on my street, and that my order had left the store 8-12 minutes prior and should arrive any minute. I went on to explain my displeasure (calmly, and without the use of foul language) at being quoted 30-40 minutes by the website, and it now going on 2 HOURS later. He made another excuse and said that they were backed up, and that it had been running 2 hours all night. I again said that, regardless of that, I was quoted 30-40 minutes and it was unacceptable to wait 2 hours without being notified, and then to have an employee lie to me and say it was 5 or 10 minutes out. ; He never offered a refund, only said yes, that he understood. When asked, I was told he was the General Manager, and that he could not give out the owner of the stores information, but would pass any message along. Again, he still didn't offer any sort of compensation, or replacement order. This is now 2hrs and counting. I get off the phone with him, and 10 minutes later, our food has not arrived, when he said that it had left the store 8-12 minutes prior to my calling. Eventually, I called and cancelled my order and requested a refund, and will be disputing the charge on my card with my bank if it is not given. I was never given an apology, only excuses and lies. It is incredibly disappointing, knowing we go to this Dominoes several times each month. read more

The service is terrible! This is the second time I have had a problem with my order! I ordered a thin and crispy crust. When my order finally arrived, I saw that I had been given a hand-tossed pizza that wasn't even sliced!!! read more

Dominos' online services is what I use mostly. I rarely have a bad order this way. Their interface could be better, but, once you get used to it, your service becomes very good. Good pizza, good service. Though i must admit I mix it up with Papa John's and Pizza Hut, this is my primary pizza place because of their pizza rewards. read more