We arrived at 5:30 to pick up our pizza and left there about 7 they were super slow and they talked so fast put them up there with fricking m and m read more

Ordered a pizza at 5:30. Delivery time between 40-50 minutes. Pizza showed delivered and we had no pizza. Received a call it would be another 30 minutes. Got the pizza 35 minutes later and it was cold and hard. The cheesehead was also like it had been left out. Not edible. I called and they offered to make me a new pizza. I declined stating we had waited so long for the first one. They would not even refund my money. Absolutely horrible. read more

Domino's Pizza - Dried up cheese bread - Chicken Wings Near Me - Mascoutah, Illinois

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Me and my partner left the hospital and needed something quick to eat near our hotel. Dominos was luckily a short drive away. When we received the pizza it wasn't sliced at all lol, but we said oh well and tore it apart ourselves. I put the food away so we could eat it tomorrow as well and that's when I saw a strand of hair imbedded at the top of a slice. $14 wasted :( now I'm wondering if I accidentally ate any other hair last night. read more

Domino's Pizza - Hair on slice - Chicken Wings Near Me - Mascoutah, Illinois

#38/2022 Well it's Domino's. And it's got a dining room along with the pull up window not just a carry out kind of gig like most of them have. I looked at the YELP reviews and I noticed the yin and yang they were either one star or five star through the years I got a little chuckle to myself because little things like that amuse me because I'm easily amused and sometimes considered observant LOL. But I didn't know is you could take a chance and park where it says no trucks allowed they say trucks coming here and park all the time but Kevin has no luck he would be the dumbass it would get a ticket so much for that idea and I really don't feel like paying a hundred bucks for a parking ticket so and I needed to walk. Therefore I made the journey from the truck parking lot kitty corner across the state highway to where I ended up stopping before crossing but I made it all the way over I was a happy camper. I first walked in I heard what sounded like an old gas station Bell and I noticed that they have the dinger old school for the drive-thru was kind of cool I had heard one of those go off in ages. So I noticed the facility was very clean I scoped everything out getting my leg yet another rest and sat down and decided what I wanted I see Domino's has pasta now I don't get a lot of Domino's so I opted to have what I usually have when I get a room and I order a pizza from Domino's I went with the medium thin crust smalls way too small for Kevin because he's a gluttonous pig and decided to get the sausage and pepperoni and a diet Coke. One thing here they don't have is fountain drinks do you have to get a bottle of Pop and that's the way it is. They have Wi-Fi they have plugs if you want to plug in your electronics they have a limited seating area which is actually really nice there's about four comfortable boots and about four tables booths nice and padded. They said to be about 10 or 15 minutes I said no problem I ain't worried about it. This is a pretty busy store they got a lot of deliveries rolling in and out and quite a bit through the drive-thru I was the only customer the whole time I was there that made inside but they say lunch time it's a lot more crowded however nonetheless I got my pizza it looks fine even better they have their own little plates they can feel like you're eating out oh boy and I began to throw it down the gullet. Got finished ate the whole damn thing and finished off my soda took my pills stared across at the pilot realizing hell I still got to do that walk again LOL. I decided to use the can wash my hands it was nice and clean no problem there. If I had to taste for Domino's and I was rolling through the St Louis area right here roughly 27 miles east on interstate 64 at Mascoutah(sounds like MA-SCOODA) I would probably come in here again Who knows I might even take a chance and park in that parking lot that says no trucks allowed in if my leg really wasn't feeling good or it was the dead of winter and it was like stupid cold. ALL IN ALL THE GREAT EXPERIENCE AND DELICIOUS PIZZA AND KEEP UP THE GREAT WORK HERE I'M GOING TO HAVE A FIVE-STAR AND CONTINUE THE YIN YANG FUN read more

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Terrible app service, inaccuracies and only 2 pizza makers on a Saturday night? Please! If you want quality or predictability; go anywhere else, like Joes pizza in Mascoutah read more

Took them an hour and a half on an order than was supposed to take 15 mins, and when I got it they gave me way less food than I've gotten before. I don't know how to attach a photo, but it was a comical amount. read more

I ordered a pizza for delivery online from the Mascoutah, IL location. It took approximately an hour for the pizza to get here (acceptable) but it came with no cheese on it. I called the location to inform them, and they told me another would be out as soon as they could get it. After another hour passed, I called to ask about the new pizza's status and they first stated that it was "likely cold - and they would have to remake it" and - in the same breath - changed their story to "we never made that pizza." For the record - Schiappa's in Lebanon made better pizza but I'm convinced this location ran them out of business. As soon as they did, the quality plummeted horribly. Go to Peel in O'Fallon, IL or Cobblestone in Lebanon, IL for better pizza. This place leeches on the desperately hungry and counts on the fact that they're the only delivery game in town. read more

Domino's Pizza - How do you miss cheese and then fail to deliver the replacement pizza altogether? - Chicken Wings Near Me - Mascoutah, Illinois

I tried to give them another chance... But when you order on a Friday at noon it shouldn't take over an hour BEFORE your delivery even leaves the store... Then the pizza is half burnt on one pie and the other looks not quite done yet... C'mon man! read more

Domino's Pizza - WTH is this supposed to be...? - Chicken Wings Near Me - Mascoutah, Illinois

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Gave them another shot, I should have known better. Pulled up 22 min after placing my order, 9:12p... was told it would be another hour!!!!! This place needs shut down read more

We ordered for delivery at 5:30 on a Sunday evening in July. The time quoted at ordering time was 30 mins. At 7:30 we still had nothing and our order was showing as prepping. I called and was told they had suspended deliveries and it would be another 2 hours at least. Maddening isn't even enough to say how we felt! We have a 2 year old and we're quoted 30 mins! He was starving. We then had to cancel and be refunded as we cannot eat at 9:30. We then had to go out to eat and dominos didn't even apologize. They had scare less attitude and acted as if we were the unreasonable ones. Never again will we order from this location! read more

Another time at this particular location where our pizza from order to delivery will be a minimum of two hours late when online I am notified it should take 25min. I understand there will be appropriate wait times for busy hours. Todays order was placed at 10:30am and put on the back burner. I will definitely tell anyone who's asking not to order from this location if they want prompt service as promised. read more

Worst then we even thought it could be. I read the reviews that were terrible and I thought well we will just wait longer to go pick it up. Well we waited longer then then it said too and arrived, it wasn't ready . This place managed to make us wait even longer then we anticipated and then the food wasn't even warm? How is that possible. It really is as bad as all the reviews. read more

3 hours for a pepperoni pizza. Every time I called I got left on hold. This place is absolutely terrible don't even waste your time or money. read more

Great people and great pizza. I had a 5 star experience, thanks! :) pizza was super fresh and tasted amazing, staff was friendly.

So I was driving between Nashville, TN & our home in IL & called this location for takeout. My Dominos app was not working so I had to go "old school" and call the store. I was twenty minutes away & they said they would have it ready in 15. The guy who was working the drive through window offered us a discount on our pizzas & even ran out to the storage shed behind the building to get us plates so we could eat in the car & finish our trip home! I don't know why people have rated this location low, I have had nothing but great luck every time we have ordered from this location. read more

Go ANYwhere else for your pizza! I ordered for a group gathering and paid online. When it was delivered, the person who answered the door didn't realize I'd already paid, so she wrote a check for $70. WHAT, did the guy think she was TIPPING him $70? Reeeeally? THAT was Friday evening. She started calling Saturday morning. It's now Monday and she STILL doesn't have her money back. They're talking Wednesday because the manager's not in. Apparently, nobody else there is capable of taking care of things. HORRIBLE, HORRIBLE, HORRIBLE!!! read more

Staying locally and needed dinner but no travel. Ordered thru the app --which we love. As soon as the order was place they called and let us know there were no more mushrooms available. We subbed more pepperoni and picked up the pizza when ready. It was great as usual! Quick service, great pizza and attentive staff. read more

WARNING ********WARNING*******WARNING!!! Do Not Use their Website To Order! See the Pictures I Attached. There are three orders that were placed for Domino's Pizza payed for using MY DEBIT AND CREDIT CARDS THAT WERE STORED ON THEIR WEBSITE. TWO ORDERS WERE PLACED IN A DOMINO'S IN RICHMOND, VA. AND ONE IN LA. THE ONLY PLACE THAT I HAVE ORDERED FROM IS THIS MASCOUTAH, IL DOMINO'S. I've never been to Virginia or Louisiana. I have called and asked for the manager to call me four times now and no one has called me. I called the Richmond, Virginia location after my debit card company called me and notified me of the two orders as they were being placed and the manager at that location told me that they had not received any large orders. Only days later I was notified that in fact that was the location where the orders had been placed. In fact two orders have been placed at that restaurant one for $44 and one for $141 going to the same address for two different names and two different phone numbers but both were paid for with the same card MINE, ENDING 3047. Ordered within 15 minutes of each other. So tell me they're not going to notice a huge order going to the same address as a previous order to a different name and phone number, and being billed to the same credit card and what about the delivery guy, he wouldn't notice two different orders going to the same location, give me a break. I think any pizza place is going to notice a order of $141. This is an inside job. I think these restaurants are shifting customers billing information among them selves and or writing it off as tips or some kind of scheme, because none of the managers are willing to call the police and none of them are talking to the victims. I called the corporate office and asked to speak with the loss prevention officers and I could not get a hold of anyone all I could get is customer service agents and nobody was helpful so this is my recourse. God help anybody who puts their billing address, billing information on their website. I would only pay cash if I ever have to order Domino's Pizza again. Do not, Do not, I repeat Do not give domino's any credit billing information, Do it at your own peril! read more

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The last two times I ordered they forgot part of my order. Tried ordering again tonight and the pizza I ordered at 6:00 hadn't arrived by 7:15. I just called and cancelled the order. Of course, it took 15 minutes to talk to a real person. Their pizza's not even very good. I only order it because one of my kids likes it, but kids are stupid and have terrible taste in food sometimes. If you're going to have bad food, at least be efficient and on-time. read more

My niece and nephew were dying for some pizza so I ordered online during the week around lunch time. We ordered 3 pizzas and some sides for carry out. We got up to the location about 20 mins after ordering and we were told it would be another 15 mins. I had absolutely zero cell reception in their parking lot but at least they have free WiFi. The food came out super hot and fresh. The employees seemed understaffed but still extremely polite and helpful. Convenient location, fresh delicious food. Will return. read more

Wow. This Dominos is horribly ran. We ordered 3 pizzas. They were 45 minutes late. And I swear I can't make this up....the pizzas weren't even cut. Not even attempted to be cut. I called to ask about arrival and they said they only had 1 driver and 20 orders. Gotta be more prepared on a snowy/rainy few days. That's when you are gonna get your business. read more

I ordered pizza on 1/14/22 at 845p I called at 10p to see where my pizza was they lied and said they came out but couldn't find the address so I'm asking why anyone didn't call so he said they coming back out no one ever showed up again now it's almost 12 am I was on bed rest unable to drive and my kids was hungry I asked for names of the manager I asked for a corporate number they kept hanging up this is ridiculous if ur not going to do ur job don't work there and this was at the dominoes on Hayden drive in mascoutah Illinois I'm still pissed off at this place read more

Horrible service. Waited 2 hours for a pizza only to be told " well I guess they didn't understand your address when you called ". Unbelievable, since they have delivered to us multiple times previously! read more

Do yourself a favor and order from Pizza Hut or make a thanksgiving dinner because both will be done before you hear the doorbell from dominoes. Not only was the pizza cold and uncut it was 2 hours late. The least they could do is update their website to reflect absurd delays rather than having it at 45 mins estimated and it be 90 minutes over that. It's Mascoutah not Las Vegas. read more

The worst pizza ever. Have ordered for years, used to be good service and palatable pizza. I mean beggars cannot be choosers. But lately I do not know what is going on there! Hello Pizza Hut, pizza world and schippas read more

Absolutely the WORST Domino's Pizza I have ever had to eat or deal with. I travel all over the country for buisness so I have the pleasure of comparing franchises along the way. This particular trip is a family vacation road trip from UT to VA and then back over a period of 4 weeks. To get to the point I ordered 100.00 worth of food online including tip and desert from this Domino's. I get a call 25 minutes after I ordered telling me they have no boneless chicken and can not fill my order. The manager stated I only had a couple choices and that was to avoid entire order and reorder or to substitute for bone in wings which my family did not want. My 3rd option was to have a store credit which was only good for that store. I asked to have the credit placed on a gift card and Manager refused! After a 20 minute argument over the phone the manager finally added other food which we did not want and ended up giving to the front desk of our hotel. Theanager also said he was the highest manager at that store and it was no way around him. I asked for the General Managers phone number and email and his responce was " It won't do you any good." and refused to give me the contact information. Food!!! Horrible. Cold when we recieved it. Nothing was hot and eating cold chicken parmigiana and chicken marinara is no delight. I chalked it up to a loss but I would go out of my way to avoid this Domino's and hope others will read my advise. read more

This is possibly the worst dominos around. Orders usually missing something, cold, and always always takes over and Hour or longer to get your order. Even if you pre order as in order ahead of time like the day befor your little girls birthday party and then even call the day of to check on it...yeah there was no pizza for the party. Domino's you can do better and if not just close already so I can order from another dominos store. read more

This place is ridiculous! Ordered about an hour ago (11:50pm) and was told 30-45 minutes. An hour later and nothing. So, I called and I was told no order was ever placed for me. However, Blake took my order, name, number. AND. address. I was also told a total of a little over $11. So please explain why I never got my food. Here I am with no dinner and can't order anything because they close in 4minutes the girl on the phone didn't offer to correct anything or even call and ask Blake why he didn't place my order!! read more

We ordered dominos a little after 8 we cancelled at 945 waiting for them they 're so slow!! I was so mad they will be lucky to get another order from us. They are awful! read more

I've been to this Dominos location several times and have never had a problem. The employees there have always been friendly and helpful and the pizzas have been cooked perfectly every time. read more

I will never order from them again. I ordered food at 1:50, didn't receive it until 3:30. I called twice to check on this order and the guy was nothing but rude to me.. the delivery guy was not the least bit sorry... given it took him 30 minutes to get somewhere 10 minutes from the store. I was never apologized to, even after I made it apparent to the man that there was no way food would be edible after sitting for and HOUR AND A HALF. absolutely ridiculous and terrible place, I would recommend literally anywhere other than this place to eat. read more

I read all these reviews and think...Wow??? I've never had a bad experience here. Food and service always fabulous!!!

It took 2 hours for our order to finally be delivered. Excuses included from "we were short staffed", "we're having computer issues", "there are glitches in the app", and "traffic" read more

Never had a single bad experience with this dominos. Delivery is always right, and fast. Pizza is always delicious.

During the past year Domino's has delivered to my home in Mascoutah but when I called for delivery tonight they said they no longer deliver to my area. The person on the phone was not helpful at all and said it comes down from corporate. I definitely will not be going to Domino's any longer. read more