My friend and I visited here and dealt with one salesperson, Paul A., who handled our transactions from start to finish. It was easy to schedule a test drive for both of us for several vehicles and I was able to complete a new car purchase in a few hours. My friend returned several weeks later and apparently did the same with no issues. I've been back since for an oil change appointment, which was easy to schedule online, and also then completed under an hour. Waiting areas are comfortable. Restrooms are clean and well maintained. Property is clean and also well maintained and easily accessible. read more

Don Franklin Somerset Kia - Great salesperson who handled our entire new vehicle transaction -- Paul A. Grade: A+ experience. - Car Dealers Near Me - Somerset, Kentucky

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These people scammed us by adding warranty on used car loan. My wife specifically said she didn't want it. They would not correct it. Add Don Franklin to the lying auto dealership list read more

Don Franklin Kia Somerset makes car buying a pleasure. They were honest in their pricing, and they even delivered the car to us! We can have it serviced at any Don Franklin store, and if it needs warranty servicing, then we can take it to our local Don Franklin and the local dealer will transfer the auto to Somerset Kia for servicing. It can't get any better than that. Thank you Don Franklin Kia Somerset and Paul, our representative! read more

Went to Kia in Somerset Ky today to trade my car in. I was told the day before and saw on the web site that everyone was approved. Well that's not the case. The salesman was really nice but it was the finance managers above him. I bought a new Kia there in 2018 and the process was seamless and great. Not this time. Very disappointed. Mark Speck read more

Ordered a Telluride back in December, we finally got it in April. Our saleman Lucas Gregory was great, he kept us informed and field my calls. Once it came in he sent pictures of it on the truck. The closing went quick. Thanks Lucas! read more

Don Franklin Somerset Kia - Lucas Gregory was a great salesman, Thanks! - Car Dealers Near Me - Somerset, Kentucky

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Was hired in with O sales experience. Was never shown how to sell. Was never given a fair opportunity to show my worth. I had to work with other salespeople on my sales. none of my apps were set up because Brandon Wilson wanted me to work there a month under other salespeople before I was officially in the system. Every opportunity I got to make a sale, I was pulled from my customer to help someone else drive a car to the gas station or to recon or deliver a vehicle to someone else's customers. Which made me lose my deals. When I confronted Roy about my loss of sale because he sent me on these tasks while I was working and doing what's expected of me. he said it's only $94 just go catch another customer. Was Fired the very next day for not making enough sales. This place is the worst place to work for. They lie to customers about receiving $500 for referring your friends to shop for vehicles here. The majority of the sales team will steal your customers and bring their buddies into the sale to make sure you lose your sale! Only had a good experience with two salespeople out of 13 overall Do Not work for KIA don franklin on 138 Turner st!!! read more

Don Franklin Somerset Kia - Kia don franklin somerset - Car Dealers Near Me - Somerset, Kentucky

Received a letter in the mail last week that had the attached post it note that told us they would do payoff on our vehicle (blacked the number on the note out for privacy). Call before driving an hour and was directed to the manager secretary where we were told that they do this all the time and if it says it on the note then they will honor it. We loaded into the car drove an hour to be greeted by Stanley S. (Sales Consultant) when asked to speak with Marc the Manager at the lot he told us he was also a manger and would take care of us. After he sat down he was all over the place then had a Salesman named Isaac sit down to start taking our info for a loan before they even gave us a answer on payoff. After 30 minutes of getting the run around they came back with a low ball offer on our vehicle. We asked to speak to Marc again and was directed to another guy as he gave us a made up excuse of how they can do business this way we once again asked for Marc and once again was not allowed to speak with him. I would stay far away from this dealership and it's shady tactics. If I had to go here for a vehicle ask for Isaac he was honest and upfront the entire time when he was thrown it a position. If anybody from the dealership would like to talk about this post please feel free to contact me. You have my phone number. I have also attempted contacted the owner Eddie Franklin about this situation and how these practices are not Christian like like he talks about. read more

Don Franklin Somerset Kia - Car Dealers Near Me - Somerset, Kentucky

This has to be the worst dealership ever. They lie and attempt to deceive their customers. Their service department are far from knowledgeable and they are just lazy. The sales staff lie and they falsify the credit applications to get what that want. read more

Gave my self several days to decide if I was really upset or just irritated. Recently purchased my third vehicle from southwest Kia of Somerset. As I have said in the past, love Brandon. However Richard Wilson is another story. Went to Southwest Kia the day before my planned purchase and spoke to Richard. Informing him of the vehicle most interested in purchasing asking to go ahead and start the paperwork involved. He said "no problem ". When looking at the car that he had suggested to me the previous month, I brought a few issues to his attention (faulty seatbelt, etc.) said that he would have the seat belt repaired and paperwork started. The next day, the seatbelt is still faulty, paperwork was not started but worse of all... Whoever took the car that I'd had suggested to me by Richard hadn't been verified. I was sold on the car. Good price. Great miles... Couldn't purchase because it had been rebuilt. Weren't licensed to to sell rebuilt vehicles. That would be fine without Richard's attitude. The Saturday when I last purchased, Richard seem resentful and of contempt in regards to his occupation and myself. Stating that what he made off a sale of a car was pathetic. Saying this with contempt. After finding out that I couldn't purchase the vehicle that he had suggested and I wanted, Richard tells me "well, with your income, you could buy anything on the lot". Saying this rudely and with contempt. Not true and not his place. I have income because I work two jobs. I work hard and generally up to 13 hours a day. How dare he judge me. I called Southwest Kia of Somerset today and asked for a customer service phone number. A young lady eventually answered after my holding for several minutes not wanting or giving me a phone number. Instead she asks me what had happened. Once relaying the situation, her attitude seems unconcerned. As far as I am concerned a terrible experience. Not only did someone not do their due diligence in accepting a used vehicle if felt that I was a victim of the bait and switch. Needed a car and ended up purchasing one with more miles and several thousand more than expected. Except for Brandon, who did try to salvage a bad situation this was a terrible experience. Very unsatisfied. Will not be likely to continue to recommend Southeast Kia of Somerset to my friends and or coworkers. Only saving grace to this experience (again) was Brandon. read more

Went in a couple years back to buy a vehicle. It was WELL ESTABLISHED during the buying process that I was from out of state. Long story short, during the filling out of the final paperwork, I was offered the servicing package for routine maintenance. I asked if I could use this package at ANY Kia dealership, since I do not live in Kentucky. I was assured several times that I could use the service package at ANY Kia. So, I dropped an additional 2,000$ considering that it would be worth the price. But low and behold, I WAS LIED TOO! This service package was only useable at Don Franklin, 6.5 hours away from my home. When I called asking for a refund for a service I was lied too about, you guessed it, "NO REFUNDS, but if there is anything wrong with your vehicle, go ahead and drive it 7 hours to us and drop it off and we will be happy to look at it." This is the only dealership I've been too in my life where I was straight up lied too in order to scam me out of 2000$. Don't waste your time or money here! read more

Our Kia had an issue for a couple years. Don Franklin Kia Service repeatedly said nothing was wrong with the vehicle. At my expense, I had a diagnostic ran. It came up with a maintenance code. After documenting the code, I took the vehicle back to Don Franklin Kia. They ignored the code and reported the vehicle was fine. After months and months of this we got rid of the Don Franklin vehicle and will not be back to any of their dealerships. read more

Love my vehicle and my salesman. However when making my trade in back in December, I was promised a refund for unused lifetime oil changes for the amount of $2,500. Have spoken to finance rep twice and followed suggested steps to no avail. Very disappointing. Talk about no follow through. Seems as if once you make a purchase, you are completely on your own. You are warned about car salesmen. Like I said, mine was great. Would happily refer him. However, the finance guy is another story. I don't know about anyone else but I can not afford a $2,500. read more

Owner of a Kia Telluride. Vehicle had been great up until the transmission was flushed. After having the flush done we have been having issues with it going in and out of gears resulting in jerking of the vehicle. First time we take it in over the trans they didn't do the ECU update when the flush was done so they were hoping that would fix it but to no avail; they say they can't replicate the issue. We get it back and still doing it. Take it in a second time. They stated they had one or two mechanics test drive and they notice some vibrations at certain speeds (surprisingly at the speeds that I mention the transmission is acting up). They replaced our original wheels that we've had on the vehicle its entire life and said the vibrating issue is resolved when they put a different set of wheels and tires. I know the difference between a vibration and gears going in and out that results in rpm's changing. Been a mechanic for around 20 years. They can BS some people but not me. Only reason we take it here for service is for the warranty which turns out is BOGUS. Very dishonest people. Will try and sell you stuff you don't need. Was lied to more than once. We have contacted corporate but unless it throws a code Kia can't do anything.. would not recommend a Kia to anyone. Worst service we've had and we've had 3 new vehicles. read more

Biggest Liars in KY I filled out the online credit application and a Car Salesman calls and says oh yes we have you approved so when can you come in? I explained to him I don't have a car that's the reason I'm looking and I live an hour away and it will probably cost me $100 to get someone to bring me he assures me that I'm approved. Let me Just tell you who I'm speaking of when I say he Dall&$ N3W is his name and he is as slimy as they come. I got online and found a car in my price range and sent him the pictures and told him I wanted a payment around $350 a month no more than $400 he said let me speak to my manager and I'll get back to you. He was texting me back within 5 minutes oh yes come on down here my manager said he could get you that deal but you will have to come in to finish the paperwork but everything is the way you want it so come on down. I hire someone to take me down there and hour drive so I get there drive the car and it's great. I like this Car Salesman so he brings me a paper with some numbers on it said this is the best we can do with your credit. Wait you told me that you had me in the car for the terms I had said. Well a lot changed in the hour it took to get there because I told him no money down 350-400 a month but his paper said $3495 down with 19.5 percent interest and payments would be $575 a month but they didn't know for how many months yet but trust him it would probably be 60 so I told him that is nowhere around the numbers I gave you that I could work with so he goes to his manager and comes back said ok no money down I can get you in this car for $400 bi weekly for 66 months I do some quick math and this 2016 car is being sold to me for over $40,000 and it didn't cost that much off the assembly line so I said I can't pay that. He goes back to his boss and comes back and said ok $375 every other week you can drive this baby home so I'm seriously I'm need of a car and pretty much desperate at this point so I so ok. He jumps up and is almost sprinting to his boss so I go outside and smoke and think what I'm about to do over and come to my senses that I can't pay the payment and insurance and be able to eat at all so I ho back inside and tell him I'm going to have to pass and I leave. Next day he is blowing up my phone I can do this and that we have a loan approval so I send him a couple pictures of cars at surrounding lots he tells me he has both of them down there for me to come back and choose in that he can get me in either for the terms I told him at the beginning, so I hire a ride to take me back down there and he knows I am having to pay $100 just to get down there so I get there and he tells me one car I wanted had to go back to the other dealer lot because a customer was paying cash for it and they wanted that sale more than mine and the other car can't be sold because the windshield is cracked and I start to get mad now and he says let me give you a $25 Walmart card for at least some gas and I said I don't want it you can give it to my fiancé and he does he said I know it's not what you had to pay to get down here but I feel bad but my sales manager is a pure butt hole but he used other words to tell me what this guy had done to me and how wrong he was and so on and that he had to be separated from his manager because of the way he was doing me boy he was mad. That's what he said anyway. so my fiancé gives the gift card to our granddaughter to buy a stuffed animal and she slides the card through the reader and I could not believe what I was readingTHIS JERK DALLAS TOLD US HE WAS GUVING US A $25 card to help pay for the ride down there and it had $5 on it that's right $5 and we called the number in the card and it had never had $25 on it ever it had been purchased in January for $5. So if you like being lied to and laughed at and made a fool of go right on down to Don Franklin Kia in Somerset Ky because they are as low as any Car Salesmen can go. One more thing the first day I went there my score was 588 and the second day I went there my score dropped 19 points because he ran it so many times trying to get someone to approve me. THANKS FOR EVERYTHING DALLAS AND DIN FRANKLIN KIA SOMERSET!!! This review is 100% true I have all this I have said in text messages if anyone does not believe me, by the way my name is Charles Abney you can find me at cjabney625@yahoo.com If someone reads this from a real car dealership and can help me I really need a vehicle!!!! read more

I today made 5-6 hour trip to purchase 2019 Honda civic EXL. I called ahead of time and asked if they can do walk around the vehicle and inform me if there are any dents, scratches outside or any blemishes inside. I was told three is small scratch and they have buffed it out. I was informed that the tire air pressure warning light is on but will go away after driving. I was told that they do multipoint check before selling all vehicles. After a long drive I reached there and found several paint chipped in the front, scratch on the side, a sizable white blemish on back leather seat. The car manual was missing.The tire pressure light won't go away despite driving . It was later discovered that spare tire was missing and that was the reason the tire air pressure light won't go away. In the end I was told that all the issues can be fixed but I have to pay extra over the quoted price. The vehicle obviously did not undergo inspection otherwise would have easily discovered the tire air pressure light and missing spare tire. How can you trust them if they ever checked the mechanical parts of vehicle? They did not answer my text message so I have to post this review. I don't expect any response from them. They can improve their dismal rating by start doing multipoint inspection and being more honest and transparent . I kindly declined the sales person offer for complimentary gas for my trip back home. read more

I had an awesome experience with the Don Franklin sales staff - Brandie Adkins and Stan Simcox. They salvaged my purchase of a KIA Telluride from another dealership closer to me that wanted to sell the vehicle significantly higher then the MSRP. I got a deal better than I expected, they delivered the vehicle to me (I live 100 miles away near Ft Knox) . I really appreciate their willingness to take care of me, do the right thing and treat the customer right. If you do the right things the numbers will take care of themselves. DO call Stan Simcox, 606-679-1177 or 613-743-2107. This is my first WOW experience buying a new vehicle. read more

Super disappointed today. If I could leave a negative star rating, I most defiantly would. Since Don Franklin took over, the service department has completely went downhill. No more friendly staff and they try their best to get out of the oil change for life contract. My first purchase will be my last with Don Franklin Kia, or any other Don Franklin dealership. They have a crumpled up sign, looks like it has been in the trash, hanging in the service department, like that changes a contract from 2 1/2 years ago. I miss Gary and Chad. They made having my vehicle serviced something to look forward to. Not anymore. I never knew having your oil changed would be such an issue. read more

Don Franklin Somerset Kia - Car Dealers Near Me - Somerset, Kentucky

On vacation and realized I was overdue for an oil change. Have to keep current to maintain the lifetime warranty. We stopped in. They had us in and out in 30 minutes with no appointment. This is better than at home with an appointment. The staff was super friendly and had conversations with us. I would highly recommend this business. read more

I purchased a 2021 Forte EX in June 2021. I was told with my credit score I could have whatever I wanted on the lot. They let me drive off the lot with no money down and a signed contract. I received a letter Saturday 10-09-2021 informing me that my credit had been denied. I believe my CR was somewhere close to 798. with this letter my score is now 778. Last month my score was 790. I was told by the finance office that it was a mistake. That my credit application was submitted to several finance companies. LIE!!! My application was submitted only to KIA finance. only one company. I was told that the dealership was not responsible for the letter. That it was sent from a third party. True. However it was sent on the dealerships behalf. I was put on hold to talk to the finance office when I called. I was told they were all in a meeting. Would I leave a call back number. no pull them out of the meeting. I hung up after being on hold for over 11 minutes. I hung up called back and was told all the finance officers were with customers. Really I was next and they blew me off. My salesman JEFF HUDDON was no help at all. The dealership is not willing to do anything to make this tight. The finance office even hung up the phone on me. I would run as fast as you can to the next KIA Dealership. Customer Service at thus dealership is non-existent. It's doing to take me months to bring my credit score back up. Now it's going to take me hours to attempt to get this credit denied, and the negative Mark it left on my credit score. I told them to come get their F ING car. I live in Alabama and I'm not driving it all the way back to this backstabbing dealership. read more