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    Don Group Carpet Cleaning

    5.0 (1 review)

    Services - Don Group Carpet Cleaning

    Carpet cleaning

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    11 years ago

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    Truly Fresh Cleaning

    Truly Fresh Cleaning

    5.0
    (4 reviews)

    This review is for THREE great cleaning experiences with Shayla and Martina within just a two-week…read morespan -- *insert facepalm*. Shayla was very responsive each time I reached out and was able to schedule each cleaning within a couple of days of me reaching out. She was diligent in checking in during and after each cleaning, even sending me photos of the job during my first cleaning when I was not local yet. A few days after I moved in, I needed someone to clean out debris from my two fireplaces due to a chimney-removal job. Shayla was able to send Martina right over -- though we had a small snafu with the type of vacuum that Martina had on hand -- the dust from the brick was so fine that the standard vacuum didn't have the proper filter to keep the dust from flying all over the first floor. But Martina was great and adjusted her methods with the second fireplace in our second floor. A few days after that, I had to call them AGAIN because I had spilled paint on my carpet. Needless to say, I will definitely be keeping Truly Fresh on speed dial for all my future special cleanings!

    I hired Truly Fresh to do a full clean of my rental property in Pittsburgh so we could sell. I live…read moreon the west coast. Very reliable, very good communication, let me know promptly about any scheduling changes and during the house cleaning, and let me know about a minor leak under one of the bathroom sinks. Very good pricing for a top to bottom of all 3 floors. Fast and efficient to complete the work and my realtor said it looked great!

    Stanley Steemer

    Stanley Steemer

    2.8
    (35 reviews)

    I have hired this Stanley Steemer two times--once in July 2024 (5 stars) and once in June 2026 (3.5…read morestars). Stanley Steemer has hundreds of company-owned locations and locally owned franchises across the country. This particular location operates in the Pittsburgh area. Its services include cleaning carpet, air ducts, dryer vents, upholstery, tile and grout, hardwood, area rugs, etcetera. Unlike some competing businesses, for cleaning carpets, Stanley Steemer does not use steam but rather hot-water extraction. Their vacuum pumps hot water into carpets to release dirt from the fibers, and then powerful suction extracts the water and dirt. 2024 review: Through the business's website, I scheduled an appointment for cleaning carpet in my guest bedroom, upstairs hallway, and basement stairs in the morning. Many convenient times for available in the week, so I did not have to wait long for an appointment. Two employees, Dominick and Ray, called me when they were on their way, and they arrived at my house on time. They spoke very courteously to me, and they did an excellent job of cleaning my carpets. They connected their vacuum to the spigot in my garage, and they spent over one hour cleaning my carpets. My carpets had old stains from the previous homeowner and from my dog and cats, and the employees were able to remove most of the stains. 2026 review: I made an online appointment for an arrival window of noon to 4 PM. The first email confirmation said my correct city, but their second/reminder email said an incorrect city. On the day of the appointment, Stanley Steemer called and texted me that they were on their way and would arrive at 10:30 AM! I hurriedly got ready for their arrival. Two employees, Johnny and Wilbur, arrived. The one who was in charge walked through my house to look at the carpets, added up the total price with a coupon, and he pressured me to add on a deodorizer, which I declined. They spent 1 hour 45 minutes cleaning my carpet in 6 rooms, 1 walk-in closet, 1 hallway, and 1 stairwell. (They did NOT have to move any furniture.) The employee in charge said that they removed a lot of cat hair from my carpet, and he pressured me to adding on ScotchGuard for stain protection, which I declined. He commented on the cost to replace the carpet. He asked me if I have any children, etcetera. I walked through the rooms, and I saw that some pet stains were removed, and others were not but probably could have been removed if they had tried. He asked me to sign three agreements on his tablet without showing me the on-screen text. The total price for the carpet cleaning, tax, and tip minus a 15% online coupon was $495. (A competing company would have cost more according to their online estimate.) I used my credit card to pay, and they thanked me.

    I would like to update my experience and recognize the efforts this company made to address my…read moreconcerns. While there was initially a misunderstanding regarding a carpet cleaning service at my rental property, I greatly appreciate the way the company ultimately handled the situation. After I shared my concerns, they took the time to listen, review the matter carefully, and reach out to me directly to ensure my experience was fully understood. What I appreciate most is not that a problem occurred--every business can face challenges--but rather how the company responded. My concerns were escalated appropriately, and I felt genuinely heard and valued as a customer. Their team demonstrated professionalism, accountability, and a sincere commitment to customer satisfaction. As a gesture of goodwill, they offered to provide a future carpet cleaning service at my convenience, which I greatly appreciated. More importantly, their willingness to revisit the situation, communicate openly, and work toward a satisfactory resolution showed that they truly stand behind their service and care about their customers' experiences. I am grateful that my concerns were ultimately heard and addressed appropriately. The effort made by the company to resolve the issue and make things right is sincerely appreciated. Thank you for taking the time to listen, respond, and stand behind your service. For that reason, I am happy to update my review and recognize the professionalism, integrity, and customer care demonstrated in resolving this matter. Companies should not be judged solely by whether challenges arise, but by how they respond when they do. In this case, the company showed a genuine commitment to making things right, and that is something I truly value and respect.

    Eco King

    Eco King

    4.7
    (110 reviews)

    Fantastic service, John was upfront, transparent, and accurate with his quoting. Arrived on time,…read moreand finished in short order, totally cleaned our sectional and ottoman. The ottoman had a horrific cat puke stain (wet food salmon, sat for 7-8 hours before we noticed) that we tried to remove, but only made things worse. Thought we might have ruined the ottoman for good, but Eco King made it look brand new, very impressed. Also impressed that there wasn't any harsh chemicals being used, no smell, and when John was leaving, I mentioned that I accidentally stained my car seat with coffee. He took out a spray bottle and cleaned that too, looks brand new again. Amazing, totally worth the price. Will definitely use their services again.

    This got really weird really fast after I posted this review…read more John called me the next day, having figured out who I was - to complain about the "bad" review I had written. I had actually given him 4 stars because of the quality of the work, deducting one because of the hose length situation. I don't know on which planet a 4 star review is a bad one, but yeah. He was *really* upset, claiming that nothing I had said about the hose situation ever happened because the bulk of his business was actually apartment buildings and hotels, so *of course* he had had plenty of hose. He denied asking to go through a window - and among a couple of other strange claims, he actually tried to tell me that *I* had told him to stop cleaning my hallway halfway back! Seriously?? We went back and forth, and the upshot was I asked him to come back. I was disappointed that his first available appointment wasn't for a week or so, and then he said h

    Don Group Carpet Cleaning - carpet_cleaning - Updated June 2026

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