They lie about their jewelry and it's actually cheap. Their gold is real but they lie about their…read morejewels saying their real.

I want to share my experience as a customer there,I have been buying for the past 1 1/2 years…read moreinvested a lot of money. I don't know what happen to the former Manager but the new manger Adriana was rude, I asked about a discount and called there different locations to see about other discounts, after Adriana was very rude and giving attitude saying no discounts and was talking about me to her co-worker. Keep in mind I drive a 2hr car drive from Salinas CA for this location. All so they can be rude? I will be done paying there and take my business somewhere else and I recommend you do as well. I felt discriminated as a person being there

Great and honest business. LOTS of eager sales people who are WILLING to help. Most are very…read moreKNOWLEDGEABLE about what they sell . The person that I like helping me is Mandi. Easy to talk to and not at all stand offish; meaning--"there are NO STUPID QUESTIONS". Thank you Mandi. Obviously, The Fresno Coin Gallery is pretty much the only game in town. The others really don't have years of reputation behind their names. Only issue is parking and local. Which both can't be helped.

This place specifically states that it buys rare coins we have coins worth a lot and a few coins…read moreworth a few dollars the lady here it's 2:06 pm she just weighed the bag and offered $2. This is absolutely ridiculous second time I come here last time for jewelry she sent me away without even looking at my necklace to fix it. So irritating find better employees who want to try. They are located on Blackstone and Gettysburg next to this restaurant

I brought my rings in for sizing and repair. There was an initial issue with my peridot ring and…read morethen a bigger issue with my platinum band. Max promised to make it right -- and he did. They fully honored the warranty for the work they performed, and I truly appreciate that. My rings are beautiful again and I'm very happy with the outcome. Most people only post reviews when they're thrilled with a purchase or upset about something, but I think the way a business handles a warranty issue says the most about who they really are. In this case, they proved they stand behind their work. Thank you Max! Highly recommend.

This review is long overdue, but I wanted to share my experience so others don't make the same…read moremistake. Orloff overcharges, by a mile. I came in for a consultation to tighten loose prongs on two diamonds on my wedding band. When I walked in, I was greeted by a saleswoman who took my ring and almost immediately called over a colleague for help. Having two salespeople inspect a ring for 10 minutes, completely misidentify the metal as white gold, and speak with zero confidence was an immediate red flag. It felt less like a high-end jeweler and more like a mass-market commercial chain like Kay Jewelers, where sales volume is prioritized over staff expertise. When they initially quoted me $250 for white gold, I had to correct them and clarify that my band is platinum. Their instant response? "Well, that's going to cost more, $500." Five hundred dollars just to tighten existing prongs, no new metal, no replaced stones. I walked out in shock. A month later, one of the diamonds fell out. Luckily, I found it while cleaning, and my husband found The Diamond Gallery on Yelp. We were greeted by Brandon, who welcomed us with a level of warmth and genuine customer care I didn't experience at Orloff. He inspected my ring within a minute with complete confidence, confirmed it was platinum with intact prongs, and explained they could set the loose diamond, tighten the prongs, reshape the band, and clean it. His quote? $35. Thirty-five dollars! I got my ring back a few days later, and it looks absolutely flawless and I barely recognized it! It was stunning, I was so blown away by the quality of work and exceptional service that I voluntarily paid double his quoted price. I initially visited Orloff because coworkers recommended them, but had I known they would quote an arm and a leg for basic work, I would have saved myself the trip. While I'm sure they have happy customers, their pricing for simple repair work is entirely unreasonable. Save yourself the headache and go to a real, knowledgeable craftsman. Maybe an overstaffed sales floor seems to have diluted the staff's expertise. Having two employees inspect a ring and misidentify it as white gold is a clear sign of a lack of product knowledge.

I was looking for everyday dainty solid gold jewelry which won't tarnish and look great with…read moret-shirts and dresses. I picked out a cute dainty necklace and small hoop earrings. I had a Great customer service, they let me try on as many items I wanted to. They have a variety of modern and traditional gold jewelry. I will be back.

Lovely helpful staff and gorgeous Indian quality excellent inventory. Security. Highly recommend!read more

Love love the costumer service. I have been in several times for jewelry repair, the staff is so…read morefriendly and my items are always ready on the given date.

Very helpful. I knew what I wanted when I went in and I got it at a reasonable price, with no…read moreannoying attempts at upselling.