I'm writing this review for the PA Lilian who works at Dr. Chang's office. She is absolutely amazing! Super kind, patient, detailed, and knowledgeable! The front desk staff could use some customer service training but Lilian's professionalism makes up for their lack, so I'm still posting 5 stars overall. read more

Dr Chang is the most knowledgeable dermatologist I've ever met. He's so knowledgeable and very accurate of my skin issues. He was humor and caring. Old school Doctor for old school me. Highly recommend. read more

I come here for hypertrophic/keloid scar treatment. Doctor Dong and staff are very friendly and professional. Dr. Dong in particular has always been great. Always takes care of the issue and very reasonable for cash patients. read more

I just started seeing Dr Chang and even though I have not seen instant results, I have finally start to have some insight into my skin condition. I've been dealing with my condition my entire life, and have always been prescribed topical steroids which have now damaged my skin to what feels irreversible. But with Dr Chang, I feel there is hope. He has done every step to find out the root cause of my condition and not just take the symptoms and cover it with temporary solutions. He first and foremost takes the holistic approach to cure the bigger problem but also offers me the quicker option with side effects warnings for me to ultimately make my own choice. This has been a great learning experience and I will continue to go to him for more knowledge on how to control my skin pro. Just wanted to update my review since it has been 8 months from when I first saw dr Chang and my skin has transformed. My life time problem of dealing with eczema has miraculously resolved with Dr. Chang's simple tests and directions. I hope I never need to see a dermatologist again, but if I do I will come back to Dr. Chang. read more

I have been seeing this doctor on and off for the past 8 years. At first he seemed okay, but he seemed negligent. He has the attitude of "i'm a doctor, you're not. you don't know anything so shut up". He prescribed accutane to me, and I was aware of how serious a medication this is so I asked him a few questions about it and he was VERY irritated and eventually refused to answer any questions. Not what I would expect from a good doctor. On my next visit, he was supposed to prescribe some cream for scars and he forgot to include it with my regular prescription. When I returned to him, he became VERY angry and started yelling at me and calling his nurse stupid. Pretty much a tantrum you would expect from a child. He blamed the pharmacy i went to, and asked what ethnicity the pharmacist was because apparently that is relevant to the level of competence she must have had. Sure enough, I have changed dermatologists even though this office is so close to my house. read more

Good doctor Very experienced. Solve my problem which confuse me for a long time. Nevertheless, Dr.Carl is very kind , he descrpied my leision very detail with lots of petient. read more

So, my mother is on a mission to get rid of several of the nine moles I have on my face. I get referred to Dr. Dong because some dermatologist in Irvine doesn't do the laser thing. Ok, fine. I go to Dr. Dong, wait an hour for my first visit and then he tells me, "well, we can try laser, but I'm not guaranteeing they'll come off. It'll be $100 per mole for the first laser treatment, then $50 if you need to treat the mole again, then $25, then $25 and then we'll stop charging you because we don't recommend you get lasered on your face more than 5x." OK DR DONG. I got my first laser treatment that day. I waited for more than an hour in the laser chair and almost fell asleep from the humidity in the stuffy room. After the moles got zapped, I suffer through a couple days with some overly-black-looks-like-I-deliberately-drew-it-on-my-face "beauty marks." fine. i schedule an appointment three months later to check up on the progress of my fuzzy black warts. so this second time I go in, my mother decides to go with me because she wants to see why this "medical miracle," called laser tag, isn't working, why it costs so much and why the movie stars can get theirs off so easily (enrique, where art thou dermo?) keep in mind ma hasn't seen me in a couple months and we have other important items on our agenda on this day (i.e. shopping, the saloon.) on the car ride to run our errands, ma starts off by saying ... "you know, christina, my friend knows of this doctor who does cosmetic surgery ..." I'm thinking, oh boy, I don't want to know what she wants me to change about my face AND WHAT THE HELL IS SHE SAYING ABOUT MY FACE? "well, my friend knows this plastic surgeon, who can do this procedure, where they can burn your whole face and you'll get a new layer of skin," ma said. I think, boy, so that's what people are doing these days - getting burned on purpose. who knew the newest thing in cosmetic surgery was to place my face on an electric stove to ignite a first degree burn for a new layer of skin. anyways ... i said to ma, "what??? thanks for the suggestion, mommy. i'll make my self-esteem jump off the pacific palisades now." so we head into dr. dong's office and my mom spends the first 30 minutes angrily grilling Dong's assistant about why this laser hasn't worked and why movie stars can get it done so easily, without any problems. after the interrogation, ma decides we should give laser and dong one last shot. so the nurse asks me some follow up questions, while my mother decides to plop herself in the exam room. nurse: are you still drinking some alcohol? me: ummm, (quietly) yes nurse: are you still on yasmin? me: (even more timidly) no nurse: (in an unsually clear, booming voice) so you're not taking birth control anymore? me: hmmm, let's say no thanks for the privacy dr. dong. read more

Dr Dong Dong Chang & his staffs r great. But his approach to my acne scar is a bit old school, almost laughable. He told me to sit around and wait for the nature to take it's course. The marks and SCARS will be gone eventually. I am using Proactiv Dark spot treatment, the marks lighten up a bit after 3 weeks. Thought Dr. Dong Dong will have something stronger. WRONG. Then I asked for his fraxel laser machine. The look on his face reminds me of someone with a toothache. He started complaining how expensive the machine cost him. (He bitches so much I started to get a tightness behind my left eye.) I have oozing blisters on my face due to allergy, I took my last prednisone pill before braving out of the house to see Dong Dong. I took a picture on my iphone to show him a before picture. He made a "eew" noise but yet he didn't offer me any allergy test nor give me a refill on prednisone. Since I sensed that Dong Dong is fucking me around, I teased him saying did he forced his son to become a "GOOD" dermatologist like him. I think I really pushed his wrong button, he looks very very unhappy. Grandpa did give me something to take home as souvenir. (I am not seeing him again. R u kidding me?) 1. A makeup to cover my marks and scars. (I told him I can't wear make up during allergy season) 2. A lotion to kill acne which I have none. (I am going to use it to clean between my toes) 3. A retinoid for wrinkle which I have none. (Who still use cream? Just zap it. So old school.) May be he was just staring at my boobs and not really using his brain. read more

For some reaosn,my face hit puberty when I hit 20. Acne was bad. Now, it's moderate, but it naturally has gotten better over the past couple years. Thanks to Dr. Chang, I am unable to return to any dermotologist because he ruined it. He drained out money like it was nothing. First off, my mom got a recommendation from her friend who swears by her life that this doctor changed her life/face, whatever. I waited forever in the office--pkay, that's normal at a doctor's office. I went in and waited some more before Dr. Chang came in to ask whats going on. Then he goes on to try to tell me that it might be my makeup and that I have to stop wearing make up for a couple months. Dude, that's totally cool with me cus I could careless. Yet, for some odd reason, he must have saw the lack of make up I had on that day (cus I had none!) to assume that I couldn't go without makeup and makes a rude remark to me about being a superficial girl. Needless to say, he totally pissed me off. Then, he left the room only to have the "nurse" come into the room, except she was trying to sell me skin products and cosmetics that supposedly "doesn't clog pores." I'm glad I didn't sucked into buying them because not only was the doctor fee expensive, so was the medicine prescribed. My mom and I left the doctor's office $300 short from my ma's bankaccount. She gave me a credit card and told me to pick up the medicine myself. I dropped off the prescription at Walgreens and once I went to go pick it up, the lady said, "660, please." 660 FOR 4 PRESCRIPTIONS. I felt SO BAD and realized that Dr. Chang had practically robbed my mom a grand. I was pissed, but hey, it might be worth it? Wrong! 6 Months of taking the medicine not only did nothing for my face, but made it worse! Eczema was breaking out even more and so acne was spreading! Bless my mother and her hard earned money--- a grand gone to waste. Dr. Chang, I can honestly say that I think you're a cheat and your "nurse" whose trying to sell me skin products is probably your wife---who, also, is trying to cheat patients. read more

This practice deserved less than 1 star, The doctor refused to see my dad because he has Medicare and Medicaid. Unless he pays the full charge amount for the visit, the doctor will not see him. When a doctor is a Medicare provider and he accepts Medicare assignment he should not charge full amount !! Someone please report this doctor to Medicare. read more

I did not do my research before going in to see Dr. Dong Chang..... MY EXPERIENCE _ -- - - - -- -- - ---- ------------------------------ - - - - - ---- ---- -- - - - -- - - - - - - -- Receptionists, not warm or welcoming. The wait felt like 1.5 hours in the waiting room, 1 more hour in the doctor's room. When Dr. Dong Chang came in, he did not do any dermatology work. Did not provide me with any information about my skin type or diagnosis. Asked me what happened and began to write prescriptions for medicine that, through my research, was much too strong. Minocycline (100mg) - a tetracycline antibiotic oral pill that treats infections, however may cause staining of teeth and skin Prednisone (20mg) - a very strong oral pill that works by decreasing your immune system to decrease inflammation -_-. This medicine is typically prescribed for CANCER and SKIN DISEASE. I did not have skin disease, simply acne... Sulfacet - Sulfur 10 Face Wash 5% - May cause burning, rash, hives.... Clindamycin 1% lotion - i decided to not use any of it at this point and didn't check throughly.. but its a sort of corticosteroid lotion. Hormones.. Then he said, if it gets worse come back to see me. Hell yeah its gonna get worse if I put all this shit on my face bruh !!! INSTEAD OF OVER-The-COUNTER Drugs - --- - - - - - - - - - - - - - --- -- - - - - - - - - Anyway, I decided to not use any of it and instead use some natural remedies that I had lying around the house. 1. Organic Raw 100% Pure Honey - apply topically and leave on for at least 10 minutes. Has anti-bacterial and moisturizing effects 2. Green Tea Face Wash - Seep like you would if you drink it... cool it.. then just splash on face. Or you can wet the tea bag, cool it and rub it on your face. The caffeine has a skin tightening effect, and also reduces redness. Also effective for eye bags 3. Tea Tree Oil 100% Pure - drop on Q tip or cotton ball and apply ONLY to pimple. Used as Acne Treatment. 4. Coconut Oil - I've heard mixed reviews with this one so I didn't use it everyday. Apply it as a moisturizer. Get Plenty of rest Drink Lots of Water Use Humidifier (Ideal Humidity 40-50%) if heater is on, or you feel dry, dry throat, dry skin. Change pillow case every few days BAM 7 days later, Pimples shrunk/went away. read more

The Dong calls himself a doctor, but he's a fraudulent psychopath with a condescending attitude. He diagnosed my grandfather with seborrheic keratosis and when we asked him why people get these, he scoffed and said it's an STD. I was shocked so I checked Google and no where does it say that seborrheic keratosis is an STD. We're switching to a doctor who isn't rude or gives just plain wrong info! read more

Dr. Dong is the worst dermatologist I've ever dealt with. PLEASE HEED MY WORDS!! If you have the option of looking for another dermatologist, PLEASE GO ELSEWHERE!!! I went in to deal with my facial acne and not much was done within the past year and half of seeing him. I understand prescriptions like retinol take time, but the only time I ever saw change was within the first three months of using it. After three months, things stalled. Out of the five times I ever went in to see him, he would ALWAYS be a little rude to me. He began with the crude jokes up until my fourth visit. The fifth and last time I just had enough of the BS. Boy, I really should have seen the signs of a bad dermatologist here. On my last visit, I explained to Dr. Dong that the treatment wasn't working for me and I haven't seen any changes since the first three months. THIS WAS SUPPOSED TO BE A NORMAL VISIT, that if things didn't work out then they'll recommend another. Well, he blew up and insulted me. Threw in a few profanities in there and the nurse just stood there trying not run out of the room. Probably the best dramatic theater performance I've ever seen. THE BEST PART was when he yelled that I should probably be using PROACTIVE if the retinol wasn't working. YOU GUYS, PROACTIVE DOESN'T EVEN DO MUCH EXCEPT RIP YOU OFF!! Dr. Dong, I really hope you get the help you need for your anger issues. You won't be seeing my money anymore and I'll make sure to let others know about you. ONE LAST THING... I never understood why he had to have another dermatologist and nurse follow him around everywhere. That's embarrassing for the client! read more

Dr. Chang is the only dermatologist I go to & my mom & I have been his client for over a decade. This is probably the only doctor's office I don't dread going to. He's a very smart man, don't be fooled by the looks for this cute little old Chinese man... he's HILARIOUS and very blunt. He's no afraid to tell you if you did something stupid, like removing a mole without his approval O___o I got an earful the other day... but I am grateful that he really does care. DON'T EVER RETIRE DR CHANG!!!!!!!!!!!!!!!!!! The other doctors, Chang's son & Dr Kang are just as great. His office staff is alright, sometimes they're rude and sometimes they're nice. read more

I've been seeing Dr. Dong Chang for the past 2 months or so. I found him through a referral from my primary care doctor. Here's my review. I won't go into specifics with my medical problem; let's just say that it's more than just cosmetic, and that doctors of various specialties in the past few years have given me the runaround. Dr. Chang pretty much figured it out within a few minutes. He's been very helpful and straightforward in his answers. I can see why some patients have their reservations over some of the nursing staff, particularly the older nurses. They can come across as a bit crude sometimes, but I've witnessed worse in other places so it doesn't phase me. I have used them with both Blue Shield and Assurant Health. My initial visit they did charge me the cash rate (I believe it was $120), but that may have been an issue with my BS insurance (pun intended?). Currently with Assurant Health, I pay the specialist rate of $65 per visit. I do not believe they take walk-ins, but have not had any problems scheduling an appointment. Looking through medical facilities reviews can be tough, as people are more judgmental when it comes to their well-being/payment. From my experience, this doctor's office is certainly not the worst nor the best, but has a competent doctor that thus far is treating me without the runaround. read more

Thanks to my dad's DNA, between my brother and I, I'm the only child that battled with acne. When I was in high school, pimples popped up once in awhile. Once college came around, there's nothing that could stop the pimples from bursting from underneath my skin. I visited two dermologists and there was no cure. I even asked my family doctor to HELP ME but he prescribed medication that didnt help either. I tried Proactive and that was a failure. Since I scuffle with combination skin, I needed a doctor to understand I didnt want to use medication that dried my face to look like a raisin face. Then I was referred to see Dr. Dong Chang from a family friend three yeras ago. I was helpless, embarrassed and upset that my pimple face got that bad (thanks to stress and studying). Dr. Chang saved my face, back and chest! He understood my concerns about raisin face. I couldn't wear my long hair down when I had all that acne on my back because my long hair created more pimples...aiyah. I thank him for the lack of scars even through all the times I squirted those suckers out. My dad's HMO, at that time, didn't cover Dr. Chang's visit. It was about $100 for the first visit and $80 for the following visits. He's a little man with alot of knowledge. From what I know, he is involved in dermatology research. After I gave him a better understanding of my situation, he diagnosed me with having irregular hormones. Dr. Chang told me to come back in a month to see if the medication helped. When I went to get my medication from my pharmacist, he said that Dr. Chang prescribed expensive, non-generic medication. It's true...but all that mattered was it worked...finally! Luckily, I only had to pay $10 for medication. He prescribed a mask that helped with the scarring and that was a genius invention. I returned to his clinic a month later and my acne improved 80%. He told me that I didnt need to return anymore. It only took two visits and my skin took a turn for the best! I was quite impressed that Dr. Chang was not a money hungry doctor. The word on the street is that ABC-7 meteorologist Dallas Raines and many other newscasters turn to him for dermatological needs as well. If people on camera visits him, he's pretty awesome, right? Yes in deedy! read more

It is apparent to me that this doctor and his staffs are chasing $$$ from patients than helping patients to cure their problems/illness. When I visited there the first time, they wanted my credit card information before everything else ( unprecedent). They also called and sent me a letter to ask for payment even after my payment check was already deposited by them. Medicine prescribed by the doctor did not solve my acne problem, instead they caused bad allergy on me that I had to go to an ER. Shame on him ! read more

Dr. Chang loves talking but doesn't know how to listen. You won't get anything done that you ask for. Don't waste your time and money here. 0/5 read more

Dr. Dong Chang has been my dermatologist for me since I was a little girl. I'm in my mid twenties right now. I've suffered eczema all my life and he's always been there to take care of me. I moved to Bay Area because of school and now I'm here for work. I had a really bad outbreak one time and I was desperate. I looked for a local dermatologist and she actually misdiagnosed me and gave me the wrong medication. I actually drive down to Dr. Dong Chang now from Northern California if I ever need to be looked at. I recently was treated by Dr. Carl Chang, his son. He's awesome too. Just like a previous review mentioned, Dr. Carl Chang is really friendly and gave me great advice. I'd highly recommend him as well. If you are looking for a dermatologist, go see Dr. Dong Chang or Dr. Carl Chang! read more

I have gone to Dr Chang for over fifteen years and he and his staff are very thorough in his exams . Every time he has done a biopsy it always turns out to be a basil cell carcinoma he know exactly what he is looking for. He always explains things to my understanding and he works with a PA who is very thoughtful and does an exam that looks at everything. Not sure where the bad reviews are coming from I have never experienced anything close to professional service. Highly recommend. read more

I been seeing Dr. Chang for as long as I can remember. Seriously! When I was young tiny little child, I was pretty much allergic or too sensitive to almost everything. No joke. I would see Dr. Chang every other month for follow ups, refill on creme or taking medications if things gotten worst. It is safe to say, that Dr. Chang has always been there for not only me but my family as well. Everyone else at home who has a bit of a skin issues would come see him. Recently I have been seeing him for my acne issues. I don't know why, towards the end of last year, my skins been acting up. Fortunately, Dr. Chang was there to help resolve the issue. My skin has improved. Thanks Dr. Chang! :) read more

Dr. Chang has been our family dermatologist for over 20 years. He is very personable and has a professional staff. I recently removed several skin tags and I am looking great! Our visits are always informative; Dr. Chang is very patient and humorous! I recently spilled hot coffee on my daughter's leg; I am confident Dr. Chang will be able to help with preventive tissue damage/pigmentation. read more

Dr. Chang is a wizard! I have had many skin concerns .....some of them very private. He is a master at his craft. Be prepared for down time nothing heals overnight. He made my life so much better now. And his not crazy expensive. And a shout out to my girl Conney his assistant!!! I love them both!!!! read more

I honestly don't know about the bad reviews here. I guess that's a matter of opinion. I just saw Dr. Dong Chang today. Dr. Dong Chang is fantastic! He's very nice, knowledgeable and empathizes with you. He educates you about the cause of the problem and meticulously tells you how to remedy and get rid of it. The office is clean and orderly and the staff is very nice as well. I highly recommend Dr. Dong Chang. read more

Unsanitary , very poor customer service , Dr.dong is extremely unsanitary during the visit he not only scratches his head over and over again and his nose , immediately after trys to touch my daughters face . When I mentioned to him about sanitation his deminor became angry and upset and suggested if we did not like it to not come back. read more

The doctor's office staff here is incompetent and unknowledgeable when it comes to administrative work. They do not know when they are supposed to apply for insurance referrals and cannot keep track of patient files, not that they mind because they continue to pad up their checkbooks with my useless repeated visits to see the nurse practitioner (not even Dr. Chang himself) for less than five minutes. read more

Waste of time and money. Came in for a check up and removal of my mole. Waited FOREVER because the lady at the front desk couldn't figure out whether my health insurance covered the visit, even though I had given her the info at the time I called to make the appt, which was a week in advance. Obviously she didn't do her job, but I was the one to suffer the long wait. Finally after she figured it out she gestured me to a room where I waited even longer. Finally Dr. Dong Chang came in, looked at my face, drew some circles on my face without telling me first, said, "ok, you can do nothing (oh, really?), or you can laser them, but it might leave scars." then walked out of the room. Upon his return 20 minutes later, I tried asking questions, but only got smart ass remarks in response. Whatever! Bad service, terrible advice (or a lack thereof), waste of time! read more

Like most of other reviewers' saying, Doctor Chang is not patient and a little bit old school, conservative. the office outside guarden was so nice! And also when I entered the office, it's clean and nice. Everything seemed good before I saw Doctor Chang. The nurse took me into a room, and she asked why I come visit. I said a lot and she took notes. I also filled the forms with all I concerned. OK, by later Doctor Chang didn't see these notes. I waited for almost 1 hour to see Doctor Chang, but the consultation with him was only 5 mins long. He told me to do this, do that, blahblahblah before he saw my skin. I believed his old eyes couldn't really see my skin in 1 meter's far. In the final minute, he finally wanted to see my skin. He didn't wash his hands, and didn't wear gloves, but he touched me!!! errh, everything on him was so different from the clean office environment. His treatment was to do nothing, just to wait self recovery. I thought this was old school. He acted like he's a big boss and professional doctor, he asked 2 nurses for assisting, taking notes about what he's talking. We didn't do anything, so why he needed 2 nurses to take notes? And the worst thing was when we went out of the room, he and the nurses didn't give me the copy of the notes. After this 5 mins' consultation, he rushed out of the room and disappeared in the lounge. The nurses also disappeared, and didn't do any follow-up stuff, left me with "??????". The reception called me out and aked me to pay $125! My skin was fine, but I wanted it to be perfect. That I went visit a dermalogist is to ask how to take care my skin, and whether the med spa and skin care store's treatment was right for my need. But he always stopped my talking, my asking. I didn't really get the answer to my concerned about in this visit. My $125 IS PAY FOR WHAT?! read more

This review is for Dr. Carl Chang. Wow! What a great experience! Dr. Chang was upbeat, friendly, patient, and extremely helpful. I went to the office because I had signs of psoriasis. Dr. Chang was very patient in explaining to me the nature of this affliction and the differences between it and other common ones. He had extra time, so he went over other issues with me, none of which led to spending more money. He prescribed a generic medication and even invited me to call for followup instead of make an appointment to help me save money. I can't even imagine how I could see so many annoying people with disgusting skin problems every day and be so cheerful and lively. 6 stars if I could. read more

Dr. Chang is your typical Asian doctor. Nothing special. Upon entrance, you'll notice his modernized office with seating spread out. Magazine, informational brochures, and a before/after binder of various dermatological procedures to keep you occupied. However, his staff does not greet you upon entrance. As stated before, Dr. Chang's is a bit old school with the treatment of acne and/or scars. My acne has gotten better after seeing Dr. Chang. Would see another dermatologist if given another chance. read more

The first time I visited Dr. Chang's office was in February and that will be the last time I EVER visit because of his incapable staff. When I went to the doctor, the secretary told me that they accepted my insurance, and took $15 copay from me. However, a month later the nightmare started. I received a bill of $140 as a cash patient and was told that my insurance did not apply. I tried reasoning with the billing deparment that a month ago, when I visited the doctor, I was told my insurance DID apply to the visit, but they simply told me, pay the bill or they will collect the money from me and damage my credit. The Chinese speaking lady at the billing department is one of the rudest people I have ever talked to, especially when they were the ones in the wrong. She screamed at me as if I were a beggar! I felt cheated out of my money. If they had just told me they did not accept my insurance before I went in to see the doctor, I would have never entered his office! It's their fault, yet I, the victim, paid for it! If I went to any other doctor, it would have only been $15 rather than $140! Dr. Chang was a decent doctor, but his incompetent and rude staff caused a 6 month long, torturous disaster. Being yelled at and paying for his staff's mistakes doesn't sit well with me or any patient! read more

came here to take my grandma to see Dr Chang regarding a bump on her head, was suggested to see him by her doctor for further checkup on the bump. Staff was very helpful and nice but when it came to Dr Chang, he came in very rude and asked my grandma how long has she had the bump on her head and she replied about a month doctor said no its been there for years! Wait.. WHAT? She noticed it and went to the doctors right away! He was very rude! Then he asked what else she needs and told doctor her skin is itchy and doctor said well I can only treat one thing after setting an appointment and waiting 2 hours, doctor refused to treat the two things she came in for. I will never want anyone else to be treated by this rude doctor do not come here!! read more

I have been taking my daughter and son to see Dr. Carl Chang (Dr. Dong Chang's son) for the past 2 years. My kids loved Dr. Carl! No complaints. I changed health insurance this year and Dr. Carl is no longer in network so I took my kids to see Dr. Dong. Both doctors are great, very patient and knowledgeable. I always felt both doctors were looking after my children's best interest in prescribing the best meds for acne. So, I'll tell you where their office falls short. The front receptionist (young Asian girl) is cold and rude, I've never seen her smile once. She hardly looks up at you unless you say hi to her first and it's really tough for her to say "thank you"! I've felt this way from the very first time I brought my kids to Dr. Carl's office but I continued to go there because we loved Dr. Carl so much. But the straw that broke the camel's back took place about 20 minutes ago when I got off the phone with Dr. Dong's nurse, May. I don't want to offend Dr. Dong if she is his wife, but she is super rude and just plain lazy. I'm not gonna go into details but basically the response from this office every time I run into problems with the my prescription is "have the pharmacy call us" or they tell me to call Anthem Blue Cross. They NEVER want to call anyone, they just want everyone to call them. Or schedule an appointment to see the doctor. I don't write a lot of Yelp reviews and I have never written any review without a solid 5 stars. Dr. Carl and Dr. Dong deserve 5 stars, but their front receptionist and nurse, May, deserve less than 1 star. Take my honest advice and read some of the recent Yelp reviews. Unless Dr. Chang's office changes out some of their employees and nurses, DO NOT go there. You will regret it. p.s. another Yelp review mentioned a guy named "Ray". I've spoken to him before on the phone and he is extremely pleasant. In addition, Dr. Carl's nurse (young Hispanic girl) is also very nice. read more

If you want an aggressive treatment with fuss, Dr. Dong is the best. He work's faster than he talks. If you want someone who meticulous and explains in depth what you are going to get yourself into, schedule an appointment with his son Dr. Carl. Dr. Dong has many year's experience so he's very good at determining what kind of skin problem you have. Treatment plan may not be what you expect, but it work's. May be a little pricey, but you pay for the expertise. Which is reliable experience. read more

I called today to make an appt wirh Dr. Dong. I hear from many many people extremely highly recommend his Son. Unfortunately the Son doesn't accept my Insurance. So I call and tell the Receptionist what my Insurance is, she says they don't accept Covered California...What does that have to do with me? She shouldn't assume. Lots of Business could be lost to this. Well that's too bad for someone who has CC BUT I do NOT. I tell her I've had my Insurance for YEAR'S, way before Obama was even a Democratic Nominee Hopeful. She asks for my Group # and Says in FACT that IS CC. I hang up and immediately call my Insurance who in FACT says there is no way I have CC and that unless your Group # ends in 4 you're not under CC so home girl was wrong. So I call back and speak to a Guy Rick or Ray? Love him! Made an appt and I ask how old is Dong and specifically how is his English? I have had many horror stories dealing and going to older Asian Doctors like atrocious experiences. Suffice to say I will be going to someone else but Ray/Rick couldn't be any nicer!!! Also, if multiple people have the same complaints with staff why has no one done anything. I understand the Son Carl is a rockstar but still. Get good front staff. read more

I have been seeing Connie Chang for laser hair removal. She is very professional and caring, Dr. Dong Chang came to check the laser to ensure the dose was correct before she started the treatment, I feel safe and been well taken care of. I have full confidence in the service the office provided. read more

great service, always count on his office, saw his son - had a case of poison oak gone in a few days.. thanks! read more

I mainly chose this place due to location. I've had a few visits and I consider them mediocre at best. They had a PA which was actually pretty good but is no longer there. The care rendered was substandard and wrong diagnosis. The son is much better but I didn't like the front office either. read more

I'm torn. Dr Dong Chang is actually excellent at cosmetic dermatology and his sunspot laser removal results were great. However the staff is incompetent and the office is poorly run. First expect to wait a longggggg time. At one appointment I had 3 different nurses come in and ask me the same question and then walk out. The last time they tried to charge me extra after my treatment and after they had quoted me a price that supposedly covered everything. I was told they misquoted my price because the doctor had to do more work. Well they should have the doctor take a look before quoting a price. Also if you are going to charge someone extra you need to tell them before you do the treatment and not after. If they told me before I would have been okay with it. But it's not okay to surprise people with extra charges. They did end up not charging me the extra when I complained. Still shows that the right hand doesn't know what the left hand is doing and how unprofessional this office is. Make sure you get quotes in writing. That is the only reason they honored the price they quoted me because it was all written down. Don't trust what they verbally tell you. read more

Not sure what all the hate for Dr. Dong Chang is about. I went to see him about my acne today and was given a prescription for topical treatments and anti-biotics. He also suggested I have my general practitioner do a blood screen to rule out thyroid problems, etc. I am 38 years old and was on Accutane 15 years ago so I'm very familiar with what many of the approaches to treatment involve; Dr. Chang's methods were as expected. I appreciated his professionalism and reserved approach to treatment and I found his manner to be pleasant, sympathetic, and non-critical (even though it was obvious that I have been picking my face). I'm only giving 4 stars since this was my first and only visit, but will post a follow up as I continue treatment. read more