So... I am on another unwanted mailing list for catalogs of women's clothing, and clothing accessories and this time it is Donna Salyers. Again, I have never heard of Donna Salyers until receiving the printed catalog in the mail. Faux fur clothing is not my interest. Faux fur blankets are absolutely not my interest either. Price appears average. I prefer faux leather blend with other fabrics and materials. Four stars because Donna Salyers' did not obtain my permission to be placed on their mailing list. Get me off your mailing list sister. Bye, Felicia! read more

Donna Salyers Fabulous-Furs - Mailing label printed on catalog - Women's Clothing Near Me - Covington, Kentucky

The worst!!!! I ordered 12/27/2023; after 6 calls to customer service asking why the order hasn't shipped, no one could give me an answer, they could only send a email to the warehouse to inquire. The item finally arrived January 9th 2023! it was horrible. Defiantly not as pictured, I ordered the Coyote Hooded coat, in the picture is appears as a reddish Brown faux fur, what a received was a washed out taupe colored with black tips ends. it looked like a wet cat! After all that I figure I would exchange it for just a black faux fur mink jacket, I figured they can't mess that up..lol. I called customer service again to inq about the difference in price, to my surprise they can only exchange for size only. I would need to place a new order. omg what a nightmare of a buying experience. read more

Product is great but the business practices and customer service is crap. They refused to honor my black friday deal even when I sent screenshots. I agreed to a price and clicked charge my card... and they charged my card for that.. then again... for no reason for an additional $74. They only responded 3 times with passive aggressive generic emails basically telling me to fukk myself... especially the last one when they didnt even bother to fill in my name or theirs... for no other reason than to prove they were assholes. ur better to get the merchandise second hand rather than risk them ripping u off. read more

Donna Salyers Fabulous-Furs - Women's Clothing Near Me - Covington, Kentucky

White mink --that is what my coat looks like! I get so-o-o many compliments on it every time I wear it; this will be 3rd year I have had it. Always wear a soft scarf at neckline to keep from staining wit make-up. read more

I ordered a great looking jacket (as photo'd) and found that the hood was almost as big as the coat itself. If I flipped it up, it covered my chin!! I have been trying to return this POS for three weeks now. I have made 7 phone calls and still no option to return. This company is a fraud. read more

Such disappointment with Donna Salyers Fabulous Furs' customer service. I never received the order I placed on January 26. I sent an email inquiring when my order was delivered, I never received a response. I then communicated with the "chat" option on the website and was told the order was delivered. No delivery. I then phoned the company and spoke to a representative and was told that she would let me know by today (February 28) the date my package was delivered and the service provider that delivered it. Sorry to say, no phone call was received by me. Any/all companies I place an order with always send me a confirmation email stating the order has been delivered. I never received any such communications from Donna Salyers' company. The price of the item is $258.55, which includes a 15.95 shipping fee. Obviously, I'm extremely disappointed. read more

Fabulous Darling!!! Lush & Lavish my dears, when it comes to Faux Furs from Donna Salyers. They always have something striking & fabulous, (Coats, jackets, scarfs, ponchos, vest & home accessories. Fabulous Furs is my greatest find when it comes to quality, chic & trendy pieces, they do indeed have the worlds finest faux furs and "you can take that to the bank." darling! ;) Customer service is beyond helpful and quickly to address all desires of the customer! Thank YOU Jeff :) I am a "Fabulous customer for life! read more

Donna Salyers Fabulous-Furs - Thanks Fabulous Furs for making me so Fabulous! - Women's Clothing Near Me - Covington, Kentucky

The team went above and beyond I visited the store after checking the website for a couple of months and found that the furs were every bit as soft as they looked I'm glad I went in though because there's nothing like seeing it in front of your face not only was the accountant guy able to help me he's also a wonderful guy but the lady Marisha did a great job as well she was pretty knowledgeable go to the showroom while you still can it's worth it read more

See all

I purchased a Fabulous Furs Brown Sable Throw Blanket through Horchow. It is a plastic brown color with no color variations. In sunlight it reflects like cheap plastic and feels the same. The Hudson fur I purchased was less than half the price, much softer and had variations in the fur color, much prettier. I don't recommend the Fabulous Fur Blanket retailing at $225. read more

I definitely did not expect the exceptional response to my complaints about the customer service. I received a phone call with an apology. They refunded my shipping. They are also sending over a hat to match the vest I ordered. This is an exceptional organization that rapidly addressed a problem in a wonderful way! They went from 1 star to 5. They were incredible! read more

We were very pleased with the quality and fit of the coat we purchased! We drove 4hrs from the Chicago area to Covington to purchase a coat (we have had bad experiences ordering things online with other companies, and wanted to personally try on the garment before buying). We found out the showroom is closed on Saturdays... oops! We waited outside until someone came out... they were very helpful and sympathetic to our situation. My fiance was able to pick out exactly what she wanted and it was sent to us first thing Monday because the register and system was down for the weekend. The faux fur is, how they might describe, fabulously soft and beautiful. She looks great in it! We definitely would recommend Fabulous Furs to anyone looking for faux fur. Special thanks to Amanda and Beth! =) read more

My ordered was cancelled and I was not notified. Called customer service and was treated rudely. Do not order from this company.

I received a nice present for my birthday, but had to return it. The statement that it would cost $7.95 is a lie. It cost me $45.58. As much as I may or may not like the merchandise, I will not purchase from this rip off place again. Be very cautious before ordering from this company. read more

STOP. BE YOUR OWN BEST FRIEND! DON'T SHOP HERE ! In Short, Avoid these Bozo's like the plague, they can't even answer the phone, or create a website that comes close to being user friendly. Saw just what I wanted for my little Bride as a Christmas Gift in their 'Holiday 2018" Catalog mailed to me. But waited over 30 minutes on hold listening to asinine "Your Important To Us" phrases and brainless elevator music. Tried their website, even worse, must have been designed by a beauty school drop out. I checked 5 or 6 criteria that should have taken me to a list of maybe 20 items or so, including the one I want, but NO!!! Had to scroll for 15 minutes through hundreds of items that were WAY OUTSIDE my criteria, never saw what I wanted from the Catalog. What a waste of 45 minutes, to come away with nothing, and more shopping to do. Talk about NOT RESPECTING YOUR CUSTOMER'S TIME. So, try these Idiots at your own peril, meanwhile I'm having them remove me from their Catalog List Thanks, Bill Erwin, Huntington Beach, California read more

Customer service stinks. There size chart is way off. Had to pay to return a coat even though I proved to them chart was wrong. First I thought I would get an exchange, but sent it back on 1/5/17 they got it on 1/9/17 and they still have no idea when they will get to my return or send me a new one. So now I had to contact my credit card company to get a refund. I mean after 15 days they are still telling me they have no idea when they will get to it or anything else. There is NO WAY I would ever buy from them again. read more

I thought I was doing good as a husband to plan ahead and purchase my holiday gifts early. I made a purchase of a RedFox hat on November 15th, 2018 and gave it to my wife for Christmas (December 25th). She didn't exactly like the style, so I wanted to return it. The hat sat around for about 3 weeks before I could get around to sending it back. I noticed on the back of the form that said I only had 30 DAYS to return a product (not enough enough time to give the gift, let alone return it.) I called customer service and she said that all Christmas gifts had until January 11th to be returned. I guess I wasn't fast enough to return a perfectly good product. This sucks- I will not be buying anything else here. read more

Several years ago there was a tragedy at the Indiana State Fair where a northern Kentucky family were critically injured. Several of us were working on a benefit to help with medical expenses as the little girl was critically injured. When I called Ms. Salyer, she didn't miss a beat and immediately offered a beautiful stole for the auction. This is the type of community leader she is. read more

I love this company! I made an error when I ordered my fur but they called me to make it right! I was ordering on line and I apparently called them too........I'm getting very old. They waived shipping charges so that I'd have my fur in time for my trip. I really appreciated their efficiency and will definitely do business with them again. read more

This company sends me several catalogs every year. I have requested several times to be removed from their mail out list. I have emails stating that I would be removed starting 3 YEARS AGO! I have received 3 catalogs already this year. I had never heard of them. I did not sign up to be bombarded with advertising for a product I would never buy in the first place. STOP SENDING ME CATALOGS. Thanks!! Have a great day! read more

I've bought a few items from Donna's before and I like the quality. I am dismayed, however, by their customer service in terms of my last transaction a few weeks ago when I had purchased two vests and returned them and requested an exchange. I sent theses items back over 3 weeks ago and my UPS tracking shows that it was received by them over two weeks ago. No email to notify me that they received the items and/or my exchanged items are on their way. So frustrating..So I called what I thought was customer service only to have an agent who ONLY places orders and that I had to leave a message for customer service. What was disturbing was that she didn't say they'd be returning my call right away. I pressed the agent for more information and I got no where. I've spent a good chunk of change on their coats over the years and I'm so mad that I got the run around by their call center. I just emailed them so let's see how that goes. I shop a lot online and I've never encountered such a hassle. HERE's the update: customer service called me about two hours after my email to them and subsequent Yelp review above. Within 4 days I received my exchange. Just wish I could've avoided a Yelp review in the first place. read more

Products are generally pretty good but customer service is poor and shipping costs are ridiculous. Feel I got duped and overpaid for a coat, which is sad because I've been a good customer for about 8 years and have encouraged others to support this local business. Probably won't purchase or recommend again. read more

the coats look pretty on the photo, not so much in person. the fur is very poor quality especially on the hood, i can see fabric everywhere where fur folds, looks cheap and flimsy. They also remove all the negative reviews on their site, so i wouldn't trust everything you read about their items. My review has been removed from their site, which is dishonest. read more

Do not buy from this overpriced, rude, company! I washed my white mink throw per the instructions on the fabulous furs website and it came out of the cold, delicate cycle looking awful! I called customer service and was sent a return shipping label. They denied my exchange telling me the throw had heat damage, which is impossible because I did NOT dry the throw! Super rude customer service with no resolution! What a waste of hard earned money!!! read more

I am very pleased with my gold fox fur coat!! Fast shipping. I paid for 2 day shipping and it actually arrived in two days after placing the order. (some places take two days just to process an order). It looks absolutely beautiful, looks and feels like real fur. I look forward to purchasing many more items in the future. read more

Donna Salyers Fabulous-Furs - A glimpse of the faux fox fur. - Women's Clothing Near Me - Covington, Kentucky

See all

I would say you re taking a chance if you buy from this company. Outrageously bad customer service They sent me the wrong color, and offered a free exchange, but as it's a heavy item, hard to get to PO, plus no box as box came destroyed, I offered to buy another and keep the wrong one they sent. They wanted to charge me both shipping and no discount for the second new order. Now since i can't get to the PO with the big heavy wrong thing, I am stuck with it. It's not that nice anyway, kind of cheap and sleazy looking, expected better quality . read more

Just ordered the mahogany mink throw a couple of days ago and received it today. It is absolutely beautiful! Cannot wait to use it this fall and winter. Worth every penny! Excellent quality! read more

Customer service doesn't work with you!! I just tried to order two coats and when I tried to use my promotional 20% off code, it wouldn't let me use the automatic free shipping. Customer service stated that the system won't allow you to enter two codes but the catalogue does NOT state that a code is needed for free shipping, It only states "ENJOY FREE SHIPPING ON ODERS OVER $150.00"!!! The system should have automatically removed shipping without the use of a code, seeing how I was spending over $600.00. read more

This has been close to the worst customer service I've ever encountered. First, while holding for an answer one must listen to the worst recorded message over and over again such that NO ONE would want to wait. After five minutes I hung up. I returned my item only to get a merchandise credit instead of a refund. And, obviously I can not get hold of anyone to plead my case. I will never shop here again and could not recommend this business to anyone else. I wish I had checked reviews before ordering in the first place and I would have learned not to bother. read more

I'm giving this place a 2 only because the merchandise I ordered was as described. As soon as I placed my order using my 20% off coupon for email subscribers, I got an email confirming the order at the correct price of $265.00. However my card was charged the full price of $299 plus $25 shipping for $324. I immediately responded to the order confirmation email as it directed me to do for any questions/concerns about my order. I never heard a word from this vendor (except for being inundated with ads several times a day). I received my order with a receipt verifying the $324 cost. I sent the item back 2-day Priority Mail. Its tracking number showed it arrived in 2 days. I never got an email acknowledging the receipt of the return. I never got an email advising me of the refund. In chasing down my refund, customer service on the phone gave me the third degree about exactly how I had submitted my refund. Luckily I'd followed the online instructions meticulously. The CSR said they had no authorization to send me an refund email, and that the returns department does not speak to customers. This entire experience has been a disappointment. I do almost all of my shopping online, and this is the worst customer service I've ever experienced. read more

I purchased a faux fur coat for my wife on December 7th 2017 as a Christmas gift and received on the the 9th with a top button hanging off of the coat. We were told from customer service to send it back and they would send another one. We did and they received it on the 12th per the tracking info from UPS. We called on the 15th and they said they did not receive it. I gave the customer service person the tracking number and they confirmed that they in fact received it and would notate the account and they would ship the new coat to us and they would send an email with a tracking number. On Monday the 18th we called to see if it were shipped only to learn that the coat was back ordered until February 28, 2018 so they issued a credit back to me less 15.95 shipping. I spoke with customer service which was less than friendly said they would not cover the shipping cost only a credit towards the coat that wouldn't arrive until February or a new purchase and I said that would not be acceptable because I received it defective which wasn't my fault and that they should cover the shipping cost that I paid. They refused and now I am disputing with my credit card company. Absolutely terrible business practices. read more

I have purchased 2 coats, a scarf, fur for my boots, a purse and 2 pairs of gloves,,, I was pleased mostly with the quality.... UNTIL i ordered the sable mittens.... they are so cheaply made and came apart after only wearing them once. I contacted LeeAnna customer service and after about 10 e-mails with pictures of the gloves was told I had to have the original packaging, the original paperwork or I'm basically screwed!!! what kind of company would loose a client over a pair of cheaply made gloves??? I never even asked for a refund?? just make it right.... Better think twice if not 3 times before you order ANYTHING just in case it falls apart or you don't like it because undoubtably,,,, once they get your money you will be S.O.L.... great company values.....right? way to build a business!!!! I am so thankful I didn't have any problems (so far )with the other things I ordered... It hasn't been very long though :/ Isn't it funny how you can't leave a review on their web site? hmmmm??? hope everyone does their homework before buying from a rip off company like this! Tonya read more

I sent a coat back on Jan. 22nd. The color was not close to the image in the order book. I first was told they did not get it, then I am told that they are backed up and they have the coat, and then I am told they are looking into it. I paid to have it shipped here and then had to pay to get it shipped back. Not too many companies do that, especially when they were misleading on the color. I noticed after many complained about the color difference (You would think that they would note it in the booklet or print a new picture or mark it on the website). It takes two seconds to refund a credit card, not a month. This is smelling like a scam......read all the reviews, I am not the only one that has to fight to get the money back. Run from this company!! read more

Donna Salyers's faux fur coat just like real,I like it! They really worth you to browse,they have so many different styles of faux fur coats,also the quality is very good.I am a faux fur lover,I have been bought many faux fur from online.If you don't find like style at Donna's. You can also go to this website: www.messcabuy.com. They offer high quality faux fur too. read more

Not a fan. While she may be a big fish in the faux fur industry's small pond, and I greatly applaud the premise of her product, I resent the fact that I have to pay to return an item that I want to only exchange for a smaller size. If you're choosing to expand your customer base to online shoppers, then you MUST provide a customer-friendly policy for exchanges. It's not the customer's fault that the company-provided size chart is misleading for the product and not a 1-size-fits-all process. I went by the size chart, but still needed a smaller coat.size. Given this company's policy, I will have to PAY to return AND insure (as required by her company) this heavy coat, wait for a refund, then re-order. I've decided to just return it since i can't take a chance on having the next size be wrong too. This $199 coat will cost me over $50 to return.....and in the end, I'm still left with no coat. So in essence, this was a waste of money. I am a 15-year vegan and will make sure my vegan community, with whom i was excited to share this new faux fur source, will know the disadvantageous nature of this company's return policy and perhaps seek elsewhere to purchase faux leather/fur goods. read more

I have phoned Fabulous Furs 4 times over the last several weeks to place a custom order. The sales associates that answer cannot take my order; they can only leave a message for customer service to return my call....which has not happened after all this time. I have ordered custom from them before, but this is off-putting and unacceptable customer relations. Too bad they have fallen in PR. I'll go elsewhere. read more

Last night I made an order on fabulous furs.com and never received an email to confirm. I checked in the morning and still no email, then went on the website and it wasn't on my orders - so I called customer service at which time they could not find anything, however, they had no idea what my account was as they had no access to the website account to verify???? Really??? They advised me to call my bank to see if the order went through on my credit card but no ability to see it on their end? Beyond horrible business practice, no point in having a customer service as no ability to service website customers - so needless to say I will never do business here again as has to go to my bank, check on my statement, etc... - nightmare read more

Don't unless you want to throw your money away. I have been waiting for a refund for 1 month now. I contact them weekly, the credit card company is now involved. Product was not even fully opened - I unzipped the throw blanket, didn't remove it. It was coarse and odd feeling. Going with Restoration Hardware for another throw. Better quality and WAY better customer service. read more

I had to take the time to write this review about the individual from customer service with whom I spoke with this morning-- "RUBY" was her name. I called to inquire whether or not my return had been received, and I would be getting an exchange for a smaller size. Ruby explained the process to me, and I got a bit confused, and continued to ask her questions. What most impressed me was that she remained helpful, and willing to stay on the line with me until I clearly understood the process of exchanges and/or returns. Her tone, courtesy and willingness was noted. We need more people like RUBY in the world. read more

I can't believe how terrible the customer service is with this company. I had to call customer service three times (on different orders). Each time they connect you to a salesperson who is happy to take a new order, but can only "take a detailed message" for customer service. The customer service rep does not call back, but simply writes you an e-mail declining the request. In my case the requests involved a size exchange, and a request for a brief extension on their 30 day return policy (i purchased a christmas present for a little girl, and as an early shopper I bought in late November. It didn't fit her properly, but since 30 days had passed I got stuck with the coat). No one even bothered to return my call to talk about it. It's really off-putting, and I will never order from them again. read more

Amazing the quality of these jackets and vest is better than pictured. An older age i worried the style may not fit an older adult however they do very well. The colors are in good taste, the fabric is unbelievable. The jackets fit well an the customer service is extremely good. My compliments to Diana Combs their director she did a great kindness if personally handling a shipping issue. I needed something urgently and they did it. I am a customer for life. read more