I would do negative star if I could. I reached out to them a few weeks back by email, text and…read morephone call. It's been 3 weeks and still no response. Is that business even operating anymore, I have no clue. I try to keep with our local small business people when I can, well I'm passing on them, on to the next one who might actually want my business.

From the owner: We provide Pest Control services in Rochester, MN and the surrounding areas. Bed bugs, mice,…read morespiders, wasps, cockroaches, Asian Beetles, and more!

We signed up for the 1 year deal. The door to door sales guy was a bit pushy but did explain…read moreeverything so we knew what we were getting into. In our experience the customer service folks and technicians have been courteous and professional. The first couple of applications seemed to go well. They said that the inside of the garage would be treated but they never did. I even asked for them to make sure they treated it on future visits but to no avail. After four treatments they still have yet to set foot in my garage. Most of the bugs seemed to be taken care of by the treatments however not the spiders. In fact, our home now seems to be a beacon for spiders. We get new cobwebs and spider activity even shortly after treatments. Our house looks like it is ready for Halloween with the amount of spiderwebs on the exterior of the house. None of our neighbors homes, and we are in a tight subdivision, have any spiderwebs at all. We had a new, strange but start to show up inside the house. I called for them to come and re-treat for it. They did so, and in a timely manner. That being said, the service technician placed small glue traps about the house. The kind you use for mice. Why they did this for bugs I am not clear on. Recently we have had vegetation around our house dying after the most recent treatment. Not sure if it is related but odd coincidence. The customer service person said that is the first they have heard of something like that happening. I called to cancel our contract and did not have any issues. Again the customer service person on the phone was professional, polite and did ask why we were cancelling. If the spiders could have been taken care of like the rest of the bugs and they completed all of the service (garage) that was promised we would stay with them. Now looking for another pest control service.

On 4/7 I had an Active technician at my house to remove two wasps nests in a vent. When he did the…read moreremoval the technician damaged my home. The vent cover, cap and screen were both damaged. I have been trying to have Active take responsibility for this damage since and have been told numerous times that my issue has been escalated" and that a local representative would reach out within 48 hours. I have heard from no one!! This is absolutely unacceptable!!! BEWARE OF USING THIS COMPANY!!!

Ike was very thorough searching for bedbugs. After looking in every possible hiding place for…read morethe, it was determined that there are none present. So know I need to visit a dermatologist to see what they say is the cause of my itching skin. I recommend Ike.

Ike did a great job removing a hornet nest in a difficult location on my roof. He checked other…read morelocations without me asking. His price was very fair and I'd definitely hire him again!

tied a dead squirrel to the hitch of his truck. regardless of being a pest company there seems to…read morebe a lack of empathy and moral values from Bob. Wonderful receptionist though.

They are not clear with the cost. Told us two visits for $240. Found out it was $240 each visit…read more Next year we received an email saying they would be at our house the following day for a treatment. We did not request a treatment. Sneaky way to do business.

Tyler, is awesome. I had huge concerns that I might have had termites, or carpenter ants. Basically…read moredestroying the floor joists in my first floor but my house. He showed up. He gave me a quote free of charge. And he alleviated all of my fears. And I did utilize him for rodents and pest control. The price really surprised me. It was cheaper than anyone else in town. Also, he does exclusion work. So he doesn't just set traps, drop poison, and walk away. He wants to make sure you have peace of mind for the service you provides.

Shane followed through with all of his recommendations within our timeframe. We are very pleased…read moreand would highly recommend Hitman Pest Control!

From the owner: With over 20 years of experience we have seen and done it all. Throughout all these years we have…read morehad nothing but happy customers. We build programs and or one time treatments that best fit your needs. You are always in the loop and we strive on educating customers as well.

DO NOT RECOMMEND. Extremely poor experience. I was experiencing pantry bugs in my apartment. They…read morewere A) deceitful about the fact that they would charge me for months in between visits and B) their workers visited twice and didn't resolve an infestation issue that I resolved myself with 30 minutes and a bottle of pest control spray bought from Home Depot. My terrible issues consisted beyond their visits. 2 days after I tried treating it myself with a cheap spray, the issue was gone. I could have saved 500-800 by hot calling Orkin. Avoid, avoid, avoid!

They pushed to sign a contract the day of the initial visit for estimate. Got 2 other bids for…read moreattic infestation that were less than half, so canceled that but went with the bug spray and "house Wash". Came, supposedly, to spray the outside a second time, but I never saw them. My desk is infront of a picture window. Found out they saved my CC info so they charged me for it without ever speaking with me. Had just as many bugs as before the 3 very expensive services. Sprayed myself with Ortho from hardware store and Presto! No more bugs! House wash left hideous streaks on every window.