I really wanted to like this company for a variety of reasons . First , I like supporting small businesses. Second, the price was more than fair . I collect antiques and vintage pieces and thought I found the perfect person to help me restore special finds .
One positive is that the owner's man hours far exceed what she charges. I really have to give her credit for this. Unfortunately, the skills, experience, and business management here are severely lacking.
I first contacted this company to fix some paint damage on a very nice Pottery Barn dining room table. She quoted about a quarter of the price quoted by licensed & bonded companies so we thought it was worth the gamble. Nearly 8 months later, our table is worthless and looks awful .
The first time she brought it back it was clearly painted with different paints! The 2 pieces of the table and the 2 leaves didn't match and it was extremely obvious.
She was open to fixing it, and at first that was great. Unfortunately, she was extremely unreliable. I checked texts and at least 19 (!!) times she said she was coming to work on it and just didn't show. Several other times, she was hours late or worked late at our house. When it was done, it looked ok, but the paint was not furniture grade. It peeled and regular use left marks and damage .
Finally, it was clear she couldn't fix it, and she took it back. She gave a date and didn't show up . I emailed her , and she was accountable for the damage. She said she was consulting with a furniture expert who had been working on tables for 30 years and would fix it. Still, she still didn't pick the table up for another 3 weeks.
She finally returned the table and there are still some problems. The leaves are a different color than the rest of the table, and the entire table no longer matches the chairs (I gave her the info on the original product ). It was clearly painted with a spray gun and just done badly.
She came to our house to work on the very obvious swirly paint lines , left and hasn't contacted us or responded in 4 weeks. She completely ignores texts and emails.
It's going to cost about $1600 for a professional to fix the damage.
Bottom line : too good to be true price , true hard work. I wish she had been honest about her inability to complete the project from the beginning, would have saved us all trouble. She is also very unreliable and continued to destroy our table over 8 months. read more