We've been clients of Animal Hospital of Waterville for almost 20 years, and they're now taking…read morecare of our 4th dog. Dr. Macmillan is phenomenal, and I've heard nothing but good things about the other vets in the practice. All of the staff are friendly and truly caring. Can't recommend them highly enough.

We brought our wobblers boy here for acupuncture and they have been so nice and accommodating. And…read moreso kind to our boy!

I took my kitten for an initial first checkup. The staff was outstanding and the kitten really…read moreliked them. They answered all my questions and gave me a packet with a toy, measuring cup for his food and information. They were able to schedule the appointment a month before the Vet I was currently using. The pricing did not seem out of line and was actually a lot less than I was expecting. This is now my new vet for my kitten and 6 year old hound dog.

These people were fantastic. Fit us in when others couldn't, provided very thorough care, great…read morepost visit follow up, and cheaper than our home town vet. 5 stars!

After taking my pets there for over 20 years, I can no longer recommend this clinic. It takes…read moremonths to get an appointment. I got a stray cat that both parents were feral and this 3-4 week old kitten showed up in my doorstep in early May. I called for an appointment to make sure it was healthy and no parasites, the earliest appointment was in September and then they put a $50 hold on my credit card in case I cancelled. Some people may not be able to keep money tied up on their credit card for months. The kitten is still playing rough with teeth and claws so I really need it checked and its shots sooner than later. 4 months to get an appointment is unacceptable. My dog got porcupine quills in her nose and they wouldn't even see her, I had to drive to Augusta.

My dog has been ill recently so I have gotten to know the staff, techs and Doctors very well. I…read morehave been there on different days and times. One things stands out. They ALL love animals. They remember them when they come back. They share in the news that they are getting better. They are always respectful and kind to me and recognize when the news isn't always the best. They are mindful that it's expensive without judgement and do their best to offer all alternatives. I feel lucky to have them ALL providing care for Ellie Mae and do not hesitate to recommend this practice for the best care for any animal in any circumstance.

Dr. Penny and her staff are amazing! Currently our cat is staying with her while be treated for…read morehyperglycemia, his new diagnosis of feline diabetes, dehydration and an infection his little body is trying to fight off. The E-Vet made a misdiagnosis and their prescribed medications made our boy extremely dehydrated, but Dr. Penny has been able to get him a little better. He might be away from us for at least another night, if not two. The staff at Companion Animal Clinic are helpful, knowledgeable, kind, compassionate, patient and I can tell they really do care about us and our babies. I won't trust another vet ever! I will recommend CAC to all friends and family.

Sorry, this is going to be long, because I have a lot to say. I also don't like writing negative…read morereviews unless I have a very good reason. My husband and I have been taking our pets here for about 15 years. It used to be a great place that we trusted, but we have seen this place change over time, and not in a positive way. It started when I took my hound Gunnar there when he was puppy. A vet tech asked if I ever had a dog named River. I answered no, I never did. She then proceeded to say "Yes, You did, I know your name, Stephanie Grant!" Then proceeded to berate me on things I supposedly did this dog named River who I had never heard of. (By the way, I know there is another person who shares my name who lives in my area, or at least used to. I only know this, because I received her sewer bill once in error) When She was done, I shrugged it off as an odd encounter, thinking it was someone having a mental health breakdown. My hound, Gunnar received all his care there from puppyhood to his last day. The last day, though, was the final straw for me. On Tuesday 1/13/2026 Gunnar's health suddenly deteriorated within hours, to the point where he was unable to walk. He was quite elderly by this point, and we had expected this. At over 90 pounds, he was a large dog in a great deal of pain. I asked if he could be possibly be euthanasized in our vehicle. Instead, I was curtly told that he needed to be brought inside for a "quality of life check-up" because it was over a year since he was seen. This made me feel like a neglectful pet owner, even though I was sure it hadn't been that long. Later on, I looked through my CareCredit receipts and saw that Gunnar had a wellness checkup on 1/17/25, so he had been seen, in fact LESS than a year. Since Gunnar was unable to walk, we had to put him on a stretcher and bring him inside, rather than taking our word for it. For us, it wasn't about the money at all, how we were treated or gaslit. Or, perhaps, the staff thought I was the other Stephanie Grant, I don't know. Have your vendetta all you want with me, (or whomever you think I am) but DO NOT take it out on my dying dog. It was about the unnesscary pain and discomfort Gunnar went through on his last day on Earth. For that, I will never forgive them. I'm kicking myself for not refusing and taking him to an emergency veterinarian instead who would have done the procedure at our vehicle. There's been a few things about this place that's rubbed me the wrong way, but I will never forget how we were treated. Gunnar deserved better than this.

I appreciate the good care my animals have received here since we moved to the area 2 1/2 years…read moreago. They are especially good with my very anxious dogs. I swear the vet techs are true dog whisperers. The office staff are friendly and helpful also. We are very happy clients.

We started going to this vet a few years ago when it was Lakeside Vet because the vets closer to…read morewhere we live either weren't taking new patients or were scheduling months ahead. It was during COVID, and we liked that they had a protocol to provide safety. Later they merged with Hometown Vet and are just a few minutes closer to us in Fairfield, but we have stayed with them rather than checking around again with local vets because we like them. They are friendly and know what they are doing. We worked with them to get our oldest cat, who was diagnosed with diabetes, set with a regime of insulin and proper eating, and he has is still doing well at 15 years old. Of course the victors can be expensive, especially with multiple cats, but I have never felt they have either overcharged or recommended work to pad the bill. They do seem to have problems filling prescriptions when you pick them up at an outside pharmacy, ; not sure why.

They are quick to get your pet in when needed and they care about your animal like you do. Their…read morecustomer service is wonderful as well. Highly recommend.