THE WORST CUSTOMER SERVICE EVER. NIKKI the front desk office manager is beyond rude, raises her…read morevoice at customers, makes you feel stupid when asking or stating anything and snaps at you if she doesn't understand. THE OFFICE SHOULD FIRE HER, instead I got a letter stating I would no longer receive service for sticking up for myself because of the way she was talking and degrading me. Ive worked in customer service for over 10+ years, the manipulation, over-talking disgusting way she is allowed to treat customers only says more about your business and how it shouldn't be ran. Ive been a loyal respectful customer for 3 years, never having an issue with anyone else but her. I would never take my animals back to this establishment who knows how they treat them. YOUR AN EMPLOYEE YELLING AT A CUSTOMER FOR CALLING TO REFILL A PRESCRIPTION... The establishment is not only losing great customers but business too. I know I'm not the only person who's had a problem with her that explains enough. Do yourself a favor do not go to this veterinary office, over priced, extremely rude and doesn't give a shit how there customers are treated. The staff is delusional.

We absolutely love this place! We take our dog Tallulah and our cat Truman Cat-Pote,here for all…read moretheir health needs. Tallulah is almost 13 and she's been having some problems with her hips. We called them, yesterday and they took us right in. The doctor determined she has arthritis and gave us meds for her. All the people in the office are so nice and very kind to our pets. We will always take our pets and future pets to Kennebec Veterinary Services. We highly recommend them... they're the best.

We've been clients of Animal Hospital of Waterville for almost 20 years, and they're now taking…read morecare of our 4th dog. Dr. Macmillan is phenomenal, and I've heard nothing but good things about the other vets in the practice. All of the staff are friendly and truly caring. Can't recommend them highly enough.

We brought our wobblers boy here for acupuncture and they have been so nice and accommodating. And…read moreso kind to our boy!

These people were fantastic. Fit us in when others couldn't, provided very thorough care, great…read morepost visit follow up, and cheaper than our home town vet. 5 stars!

I used this clinic for less than a year. The camels back started to break when they were doing…read morerenovations and I was not allowed to use the restroom because it was "for staff only". Had to go into town and come back. The camels back broke when I brought my dog in with a leg injury that I had bandaged and Dr. Pomeroy removed the bandages, examined it, and re-wrapped the wound using the same bandaging material. Being a retired veterinarian I was horrified by this. There were other things that happened including staff being repeatedly unpleasant and obnoxious but these are the highlights of why I left the practice.

My dog has been ill recently so I have gotten to know the staff, techs and Doctors very well. I…read morehave been there on different days and times. One things stands out. They ALL love animals. They remember them when they come back. They share in the news that they are getting better. They are always respectful and kind to me and recognize when the news isn't always the best. They are mindful that it's expensive without judgement and do their best to offer all alternatives. I feel lucky to have them ALL providing care for Ellie Mae and do not hesitate to recommend this practice for the best care for any animal in any circumstance.

We have been very happy with the quality of service from this practice for a number of years - and…read morepets. Doctors and staff are great. Ran into an issue, however, with the way phone calls are handled one Friday. It was not late (before 2 PM), but all staff was busy and I was advised to either hang up and redial immediately, or - if I had an emergency - go to a clinic in Lewiston or some other far away location. I hung up and redialed - 8 times until a recording came on and said the office is closed until Monday. I can't describe my disbelief that this practice would allow their clients to be handled this way. I'm hoping this note will help improve this answering system.

Amazing service and excellent quality!!…read more My boy, Brody, has been going to Danielle and Brandon for years, and I won't bring him anywhere else! He is in great hands, and always comes out looking and smelling WAY better than I could imagine. Being a golden, he takes A LOT of time and this is never a problem at the Muddy Paw! He just started on a routine schedule, but before, they were always willing to fit him into their schedule. We have brought our other pups to them as well and they have always been in great hands and come home in WAY better condition than they went in! They use great products, are always working with the animals one on one and tailor their session to their needs (aka give breaks when needed). Absolutely LOVE the Muddy Paw!

I can't say enough good things about the people who own Muddy Paw. I had just come off a trek…read moreacross the country with my pup and he was in desperate need of grooming. He stunk to high heaven and was matted like a wild beast. No problem said Muddy Paw. They were booked out for weeks.. but somehow managed to squeeze me in and fluff and buff my pup like the lion from the Wizard of Oz! I swear to you... he smells like a powder puff and is just as soft after visiting the magicians at Muddy Paw. I extend my thanks and gratitude and highly recommend this grooming service! Can't wait to return!!

Dr. Penny and her staff are amazing! Currently our cat is staying with her while be treated for…read morehyperglycemia, his new diagnosis of feline diabetes, dehydration and an infection his little body is trying to fight off. The E-Vet made a misdiagnosis and their prescribed medications made our boy extremely dehydrated, but Dr. Penny has been able to get him a little better. He might be away from us for at least another night, if not two. The staff at Companion Animal Clinic are helpful, knowledgeable, kind, compassionate, patient and I can tell they really do care about us and our babies. I won't trust another vet ever! I will recommend CAC to all friends and family.

After just one experience with Fluke's Aftercare and the owner, Linda, my husband and I would…read moresimply not consider taking any one of our four-legged children who will leave us at some, I hope, far in the future point to anyone else. We were met with such compassion, kindness, warmth and understanding that it alleviated any concerns that we may have had as to how our dearly departed would be treated. Linda was kind enough to place Blobbo's remains in the urn that we had purchased elsewhere and, despite our not having requested anything other than clippings of our dear Blobbo's fur, (and we received quite a bit of that - thank you again, Linda,) we also received a lovely remembrance packet that contained his paw print on a heart-shaped piece of plaster, a lovely little remembrance bracelet, some wind chimes that will always remind us of our dear boy, a votive candle, and some candies. Finally, there was also a certificate as to individual cremation having been done that also contained a paw print on it. All of this was contained in a nice tote that was ours to keep and another reminder of our Blobbo. Thank you, Linda and Fluke's Aftercare, for the best possible experience we ever could have hoped to have under very sad circumstances.

I will say that I did not personally utilize Fluke's Aftercare for cremation services. However,…read moremonths before my heart and soul became ill I made sure I had things in place for his passing. He was getting up there in age and I wanted to make sure I didn't have to make difficult decisions on the actual day. I had set something up with a local pet cremation service and felt good with that decision. When the day had arrived, I called the place I had established with and was met with absolute horrific treatment. I was absolutely appalled at the stark differences in treatment I had received from this gentleman and just could not bear the thought of bringing my love to him. I couldn't trust him after that! He was cold, heartless, and even suggested I place my baby "outside in a box or something. Whatever." for the night. Absolutely disgusting. I began making some calls to try and figure things out with what little time we had left. That was when I connected with Linda, whose kind words and compassion helped to bring my shattered heart together for a moment. She helped guide me and offered to help even though I was hours away. Most importantly, though, she encouraged me to go spend the last few moments with my baby. And I did. I hung up with her still not knowing what I was going to do afterwards, but knowing I wanted to be with him and the rest would fall into place. So I wanted to thank you, Linda. Your compassion reached me in my hour of need and made me feel like my heart was a valid life who deserved the best I could offer. When I think back on that day in my grief, you are the bright spot in the center of it that kept me from completely shattering to bits. Thank you for being there, for offering to help, and for doing what you do.

We have been generally happy with Pine Tree. Our dogs have been patients for over a decade. That…read moresaid, it is on the pricier side. It is common to walk out with a several hundred dollar bill for a basic preventative visit. Still cheaper than human healthcare. My biggest issue with this place is actually their phone system. When you arrive you are directed to call the front desk while you wait in your car. I get why they do this, but unfortunately the phones are often tied up. You get a busy signal and call drops. I have had to try for 15 minutes to get through (while on time for my appt and waiting in parking lot). This seems like it could and should be fixed.

I have always received good care for my dogs from Dr. Hodgkins and the staff. The covid…read morerestrictions are universal and while it's nerve wracking to hand off your pet in a parking lot, they do allow a family member inside for euthanasia. I find the prices the same as elsewhere (meaning pets are expensive). Over the years I have had experience with five Maine veterinarian offices and I can highly recommend Pine Tree.