Ideal garage service came out the same day to assess and repair my garage door I was very satisfied…read morewith the their service.

Same day service was great, as was the friendliness of the technician. The downside? The cost was…read moreout of proportion to the service provided. $270 plus tax for 30 minutes on the job is outrageous. This did not include parts - this was "labor" with a lengthy list of reported addition (and unrequested) "adjustments" for a simple wheel off the track and cable placement. I was told the price included the "knowledge and skill" elements, but please... $540/hour for simple mechanical adjustments is ridiculous. According to LawPay.com, the average Texas attorney charge is $300/hour. Use this garage door repair service if you don't mind paying almost twice the rate for an attorney.

Excellent service, Mollie Is An excellent representative for this company, great customer service,…read moreand patient compassionate and kind. I had a look for service for a garage door for over two years couldn't find anything until I found Artex Overhead door and Mollie the representative! Great, great service! Nina 5 star

Technician showed up to give us a quote and said it depended on how long it would take it. He…read moreestimated 2 hours for $575. Time started when the technician arrived. He then completed the job in 1.5 hours and charged us $700. Poor attitude the whole time and could not give us a straight answer. Will NOT use again at any of our warehouses in the metroplex.

David with Texas Overhead Door came out today to replace some seals around the garage door. In the…read moreprocess, I locked the front door without thinking, and when he shut the garage door, we were locked out! I felt so horrible, but David was so patient and kind! Someone finally brought me a spare key, and he was able to resume his job. Thank you, David, for being so professional about everything:) I appreciate you! Suzi B.

Texas Overhead Door - A Regrettable Experience…read more I don't often write reviews, particularly negative ones, but I feel compelled to share my negative experience to caution others. 1. Incorrect Invoice Labeling: The garage door spring installed was wrongly labeled. It was listed as a dual-spring system but was actually a single spring. This kind of misrepresentation is unacceptable and misleading. 2. Inappropriate Spring Type: The spring installed was not optimal for my garage door and its weight. I was shocked to learn from other specialists that the type of spring used was suboptimal for the safety and longevity of my garage door system, which contributed to further issues listed below. 3. Safety Concerns: The most alarming issue was the safety hazard. The garage door, if disengaged, would fly through the rails and slam to the ground. I didn't know this was not normal (I'm no expert). But this is extremely dangerous and, according to even the business manager, should never happen. It's clear that the installation was subpar and did not meet basic safety standards. My new spring with a different company hold the garage door easily open in several position after being disengaged. Moreover, the spring installed by Texas Overhead didn't allow me or my wife to easy raise the door with our hands (too heavy). My new spring allows for easy and safe lifting. 4. Lack of Communication: The purchase was made during an after-hours emergency call, which understandably costs more. However, I was never informed that, due to the emergency nature of the call, the spring installed might not be optimal but merely one that was available and would "work and be safe." First, the spring was neither working properly nor safe. And second, it would have been helpful to know that a dual spring system would be more suitable for my door rather than the single spring that is not accomplishing basic functions (hold the door safely open and does not collapse once disengaged). I only had the new spring for 3 months. Even the manager admitted he may need to speak with his technicians about how they communicate with customers, especially on emergency service calls (these were his words, not mine). 5. Insufficient Warranty Promise: The manager promised to honor the warranty and attempt to fix the spring. However, by that time, my garage door opener system was already overworked, having to lift and drop an unsupported door for months. Plus my door had slammed to the ground, creating strain on the rubber seals at the bottom. This incident shattered my trust (if not almost the actual door) in the company's ability to communicate effectively and install a safe system. 6. Professional Opinion: Every garage door specialist I've consulted since has been appalled by the work done by Texas Overhead Door. Their feedback confirmed that the installation was indeed poorly, and unsafely executed. I don't often write reviews, but in this case, I feel it is necessary to warn others. I do not recommend Texas Overhead Door. There are many other companies that communicate better and can install a safe system. After just a few months with Texas Overhead Door's spring, I had to purchase a new dual spring system, which now safely holds my garage door in several open positions. The new technician even took the time to show me how it works, a level of service and education that was sorely lacking from Texas Overhead Door. Paying $170 for an emergency call should not also mean a lower quality experience. Overhead Door refused to issue a refund. And I could not accept their warranty as I could no longer trust them to safely install a spring or to communicate professionally through their invoice or in their emergency service work. I spoke with the manager over the phone for quite a while, and he is very well aware this review was coming. He accepted that just as I had to accept I was not being issued a refund.

Garage door cable jumped resulting in uneven panels. I contacted two parties for next day quotes…read more The first was no-show, the second stated $6K plus and he was there to sell me a door, no repairs. Went to Craigslist and found Cowboy.. I explained my problem . We met up (on time) that afternoon. Luckily , it was a simple repair. Price was very (very) reasonable . He explained it was an old door, I agreed. He left a very detailed quote. Less than half the other quote. When I'm ready or if a friend needs service we'll call Cowboy

Deno quickly responded to my repair request and had my garage door fixed in no time. Very…read moreprofessional, and transparent with all charges and services. Highly recommend.

Had an abnormally heavy/ large mirror to hang in my apartment. Jose was here and hanging my mirror…read morewithin 30 minutes of the initial call! Looks great, and price was great too. It was also his day off!

EVERYONE, BE AWARE! THIS BUSINESS IS A SCAM…read more Jose is a deceptive person, he is the worst both as a business and a person I have ever encountered in my life. Last month they came to my house to fix my dripping tub faucet (slowly dripping so I let it be for about 2 months), they could not fix it but even made it way worse, became way stronger, and faster leaking. Jose who I talked to at first is the boss/owner (according to Mario, one of the 2 guys he sent) came to my house and told me they had to install a new set. I had no choice but to accept that with a new charge. After they were done, I checked and discovered that when I turned on the valve handle water was coming out at both ends (tub faucet and shower head, not just leaking at the shower head but like a regular stream when you need to use it). The guys video-called with Jose, and after a while, they handed me the phone to talk to him. Jose started tricking and lying to me, he said it is how they are supposed to be working. I said no, when we use the tub faucet, water must not come out at the shower head, this is how my previous set works and how it works in any houses' bathtub. He then blamed the manufacturer, said, that is how they are made by the manufacturer. I laughed and said no again. Then he threatened me saying that if I don't accept it, they will have to put back my previous set and charge more for that. I could not let them do that because they made it way worse, so I would not leave water on with my old tub faucet. Even these 2 guys, when I asked them is this how your bathtub faucet works, they could not say anything, just be silent and nodded. They knew this was wrong. I had to stop them and tell them to leave, otherwise I would call the police. I am ok with people making mistakes because no one is perfect, but you have to take responsibility for your mistakes and fix it. This guy, Jose, did not admit their faulty installation and never offer a solution to fix it. He was only texting and calling me to ask for more money. I don't want to be a bad person so I zelled him the cost of the parts. A few days later, I had to waste more time and money to fix their defective installation by another contractor. Since there is no option to attach pictures and/or videos to this review, I will add them to the Photos & Videos menu.

I looked on Nextdoor for a garage repair guy and Ignacio was highly recommended. Prompt, kind, and…read morewas speedy. Within 18 hours of my first communication with him, he'd diagnosed the issue and finished the job. I highly recommend him for any garage door repairs.

I moved into a new build that unfortunately didn't come with a garage opener so I had to buy one…read moremyself and have someone install it. I asked around to see who people recommended and multiple people strongly recommended Ignacio. I quickly saw why, he was professional, straight to the point, honest, great pricing, and an absolute hard worker. I strongly recommend his work if you are in need of someone to work on your garage door.

Late last year my Husband and I embarked on house repairs/remodeling. If you've ever had to deal…read morewith contractors, home improvement companies, they can quickly make you very anti-people. I was ready to sell our home and go live in a cave when we got to replacing our hail damaged garage door. I cannot say enough about Overhead Door Corporation and particularly Overhead Door of Fort Worth. First and most important, is the clear understanding you get from their website, including PRICING! Raise your hand everyone who had an overly aggressive salesperson who won't give you a price, or show any kind of pricing guide, and you almost have to call the police to get them out of your home? Not with Overhead Door of Fort Worth, there is a price for average sized doors on their site. So, you can at least guesstimate up front whether you can afford a door right now or not. And they will give you a free estimate. Dealing with Charles Ford, and Gary Tollett, Service Manager and the people at Overhead Door of Fort Worth was delightful. They know their business and have heard it all. We not only got a garage door, but a bunch of features we didn't even know were available in garage doors, like motion sensor light. The install was a delight. Our installer, Erisney and his partner, were friendly, polite and fast. Not only did they do a great job, but they totally cleaned up behind themselves. This is important because a screw in your tire can ruin your new garage door joy. I really can't recommend this company and their product enough. Now that our faith in mankind has been restored, we can start on the inside of the house.

This is the second garage door they've installed for me and the one they replaced was still…read moreworking. Just wanted an updated and quieter door. The only thing I might mention is that they put some of their refuse in my recycling bin. The installation was done well and it's much quieter. The garage door opener light is much brighter. The installer was a fellow Shipmate and we traded a few Sea Stories. I had the replaced door since 1996. So Overhead doors are reliable and sturdy.

Prompt response and updated technician's ETA. Chad quickly assessed the problem and soon had our…read moremalfunctioning keypad off and replaced. He programmed keypad and made sure we were satisfied with the work. I was extremely pleased with this company. I would use them again without reservations.

Westoplex Garage scheduled us an appointment right away, they were on time and tuned up our door…read morequickly. It is as quiet as new now! We will use them again without hesitation