As a family, a couple, and with a group of travel buddies, we've had World Travel Mates set up…read moreseveral trips for us. Whatever you want, local or international, planes, trains, buses or ships, they know how to do it and where to go! We've had several wonderful trips put together by Kay, and every detail is attended to, making for a stress free and enjoyable trip. I would highly recommend World Travel Mates! Any agent would do a great job for you, but we're rather partial to Kay! Happy travels

Terrible experience.... stay away! Complete lack of communication and understanding of country…read morerequirements. Booked $8k vacation through this company. Had to reach out myself to ask for invoicing detail. Had to reach out myself to ask about what we need to do for transfers. No communication leading up to departure. I just happened to look up Dominican Republic, which is our destination, day before flight and learned that you have to submit an application for an e-ticket to get into the country. Must be done in advance and country approval for travelers. Called the travel agent and she was clueless. Had I not happen to come across this, we would have been in trouble. Travel agent also got us zero perks with hotel. What's the point? Travel agent did absolutely nothing for us.

Spoke to Angela the other day on the phone. And though I was too last minute in her being able to…read morehelp, she still helped me out a lot and gave me some valuable pointers on how to plan my trip to Panama. With her confidence boost I was able to figure it out AND save a lot of money. Lucy for me I planned my whole trip and couldn't have done it without her. Hats off to Angela and I extend my thanks to her! She is awesome. 6 stars from me. Thanks Angela!

Angela and her team are great to work with. Very knowledgeable in the travel industry! Always…read moreresponsive and willing to help! Would recommend to anyone traveling near or far!

I called Mann Travel to ask for a quote for a trip to London, Paris, and Rome. I spoke with…read moreChristy/Kristi and she told me I would have to pay $100 for her to provide a quote. I have never heard of this fee from a travel agency before. I asked if she could not provide some general info on a package and she pulled up something online. I asked if she could email it to me and she said she would try. She took my email address and I never heard anything else from her.

do not book with this agency.. they cancelled my trip due to vivid and did not refund the insurance…read moreI purchased on the trip.. Wish I had read previous reviews before booking

Camille is far beyond a "good" travel consultant. She literally cares for you before the trip,…read moreduring the trip, after the trip and is all about making sure you are pampered by her services. There has been two instances of emergency situations with no flights available for days....The first time I called Camille due to a storm mid flight home from an Alaskan cruise. They said we were stuck for 4 days. NOT when its Camille trip! She was ON IT LIKE POPCORN in the middle of the night and got my husband and I on a plane - next day. The second time, she answered my emergency call on Thanksgiving and got my father that was "stuck" in Louisiana due to no flights for 5 days on a plane next day to be with his family during the loss of his mother in law. Camille is amazing at what she does and she's got the connections. YOU WANT HER AS YOUR TRAVEL AGENT

From the owner: Pampered Life Travels is your premier full-service travel agency, designing personalized luxury…read morevacations for discerning solo travelers, couples, and small groups. We partner with upscale and luxury cruise lines, all-inclusive resorts, and high-end tour operators to craft stress-free, unforgettable experiences tailored to your unique tastes and budget. Let us transform your travel dreams into reality, delivering exquisite, personalized journeys that blend contemporary chic with timeless elegance.

Passport: I had to get a photo for my Canadian passport. The fellow at the passport desk had me…read morestand and click for a photo. I saw him on the machine doing something. He then showed it to me, it was wrong. Canada has its passport information posted on their site and clearly shows the size/dimension and what needs to be in and on the back of the picture. I told the guy and he adamantly disagreed. He said our machine is set to Can. PP standards. With that I sent in my renewal fee with that picture. A few weeks later I got a call saying the picture is wrong. I must send another with the required information on the back. I went back to the Ballantyne location and thankfully a gal was there. She took it and it came out perfect, it was the size it should be. No adjustments. She stamped the back with the location info, her name, etc. My advice... go elsewhere if you see that small fellow in front of the computer at the PP desk. Membership renewal: Another day I went in to renew my AAA membership. I've been a member for 48 yrs. I had to change my address due to a move. Received my new card in the mail with the correct acct number. A few weeks later I received mail with another card to my current address. It had my previous married last name with a different acct number? I've been divorced for 17 yrs. I took the card into the Ballantyne office and asked... why this? The fellow looked around on the computer and couldn't figure it out. I asked him to cancel that membership, said he did. Someone had to go back in the AAA history to find that info., then take the time to create a new card and have it sent out.

I had a car battery replace in December 2022. In the last week, I had to jump my car a few times…read moreand called AAA to see if they could check it out, and Mark said to just drop it off in the morning and he'd get it looked at. Turns out a new battery was needed and since I was still under 3 years (barely!) it was replaced. I was so happy with them making time to evaluate it and to honor the warranty with no questions asked. Great experience overall!

They stated they wouldn't repair the car because they had to order it, I had a part ordered from…read morethe dealership, ready for pick up at the dealership.... The SAME part and SAME place where AAA would have gotten it, but AAA would have charged me $200 more. I understand not wanting to install aftermarket customer parts, but this was a part they would be picking up from the dealership, I just had it already ordered to save $. That's bonkers folks.

Had a $69.99 coupon for an oil change package that covered free tire rotation, digital vehicle…read moreinspection and select fluid checks. With the extra fees they charged, my invoice amount was $84.18. They assured me tire pressures were thoroughly checked and brought to recommended pressures if necessary. Left their car care center, got part way home and saw that the tire pressures were exactly the same and that the oil light was now on in my car. Had to take it back and learned they hadn't tightened some screws properly and the mechanic just didn't check the pressures. I won't be returning.