Great experience! I had a pedicure and Gel X Manicure and everything was lovely and clean.read more

I love this place! So many nail shops use the same nail file on multiple customers! That is so…read morenasty and against Texas State Board Rules! You Can Not Sanitize or Sterilize Porous Material. A++++

I started coming here in January when I got my birthday nails ! Super clean super friendly and do…read moreexactly what you ask for! Walk ins are allowed.

This was the worst service I have ever experienced. As a salon owner myself, I would never allow a…read moreclient to pay for a service they were unhappy with. On Saturday, February 28th at 6:49pm, I arrived for a nail service. Your sign clearly states closing time is 7:30pm, yet the front desk informed me they were closed. It immediately felt like I was being turned away. Only after I mentioned that I had just finished working at my own salon did they reconsider and decide to service me. That alone showed a lack of care for gaining or keeping loyal clients. They did a beautiful job on my nails that day. However, when I returned on March 2nd for a basic pedicure (during a short break between my clients before traveling), the experience was completely unacceptable. Before starting, I clearly asked if they had enough time to properly perform the service. I even offered to only do a color change if needed. They assured me they had time to complete a full basic pedicure. What I received was not a proper basic pedicure: * No soap, salt, or any soaking solution was added to the foot bath (as is standard practice). * The water was being filled without a plastic liner until another technician corrected her -- a clear sanitation concern. * My feet were barely soaked before she removed them. * Lotion was applied quickly and wiped off just as fast. * My old gel polish was removed and my feet were scraped while dry. * My cuticles were cut aggressively. * My nails were cut unevenly, even after I requested a square shape. * The polish color did not match what I chose. * Polish was left on my cuticles. * One nail was visibly longer than the others. When I calmly expressed that I was unhappy, I was told the unevenness was due to my skin being "thicker" on one side, which is not a valid explanation. Instead of correcting the service properly, they removed only $5 for gel removal and still charged me approximately $48 for a full pedicure -- despite not providing a proper one. I felt rushed, dismissed, and forced to pay for a service that did not meet basic salon standards. When I asked to speak to the owner or someone above the staff present, I was told I would receive a call -- which never happened. As a business owner, I understand the importance of client loyalty and satisfaction. This experience felt more focused on collecting payment than providing quality service. That is not how long-term relationships are built. I do not recommend this salon. Clients deserve to feel valued, respected, and properly serviced -- not rushed out after payment

I never been here before, but the prices are so expensive. $105 plus the design and shape flying…read moreetc.. Almost over $200. You will be spending on a pedicure and manicure. I will recommend going to a cheaper place of such as paradise, nails, or Jasmine nails, those are pretty affordable. Yes, the employees are our kind and do their service really fast clean place as well.

I usually have my normal nail place that I go to in the Woodlands, but I decided to try this place…read morebecause of convenience. I Usually just get nail polish or shellac pedicure at my normal place. The gentleman at Cloud9 that was going to do my pedicure suggested for me to get acrylic overlay on my big toe because there was a small split on the edge of my nail and that he said it would probably crack all the way down if I didn't get acrylic to protect. I've never had that issue before and I've had plenty of small splits on my toe nails on my toe nails and im now 48. So I did get acrylic on just that one big toe the rest of them were shellac. About three weeks later, I went to my normal place to take off the shellac and acrylic from that big toe to get a new pedicure done to my unfortunate surprise when the acrylic was being taken off I noticed a large green stain the nail tech and my normal place. said it happens when a acrylic job is not done properly and humidity and water goes in between the nail and the acrylic. I am so devastated because I should've just stayed going to my normal place instead of trying Cloud9 and now sadly, I have this situation where almost my whole toe is green and a split that goes almost all the way down in the middle of my toe. . We're about to enter the summertime and I will not be able to wear sandals and worst I'm going to have to go see a foot doctor and they will probably tell me that my whole nail has to be removed. All because someone suggested something to make more money and they didn't know what they were doing. Here's a picture in case you need evidence.

Walked in for a gel fill with 1 broken nail I just had my nails done 4 days ago , this lady wanted…read moreto charge me $80 for this .. she must think I was stupid....

10/10, Kim did my acrylic toes overlay and is truly a perfectionist! see my photos of my feetread more

I randomly walked into this nail salon bc it was convenient but they were wonderful and I'd love to…read morego back! Great service, patient and thoughtful staff! And the results were perfect!

They charged me 90$ for a refill, they charge me for length and a French tip. My nails are not even…read morelong they are short. Definitely over priced. I do not plan to come back.

My nails and toes look okay. Not amazing but okay . It was a last minute salon find because I had…read moresome time to kill while in Houston for the day. The salon has potential as far as how pretty it is. It just seems messy. You can tell they reuse buffers and files. The floors were messy and it just looks like they don't clean. Also Barbicide looks nonexistent. I saw only 2 girls clean their tools. Also the amount of technicians just sitting around with their feet up on the pedicure chairs just eating and watching movies or whatever was also kind of frustrating considering how much of a mess the salon is. Like I said my nails are fine. Not my favorite but for last minute they'll do.

Today was my first time going to the new salon. I recommended because the employees are nice. The…read moreplace is really big and they have a refreshments so they don't have coffee available. I would've ordered that but the drinks are free and today Anna and Taylor did my nails They're Really Nice People. They didn't excellent job on explaining everything. And the price is affordable really cheaper than previous ones I've been to It's not much of a far drive about 5 minutes totally worth it. I will come back.

This nail shop has been around for decades! This was the place to go! It's always busy when I call…read moreor drop in.... But I made a special top to get my nails redone from a failed experience at a NEWER nail shop down the street. Just because the place looks dingy and hole in the wall type of place - just means there is history!!! These ladies work hard and always do a great job! Loyal customers have been coming here for decades! They don't disappoint!

I have been coming here since 97 when Michelle took over everything is still the same. They only…read moreaccept cash. I got my pedicure and a refill with white tips shellac for 80 bucks. There's no fancy chairs just how it was back in 90s which I don't mind. The quality is probably not the best but for the price you can't complain. They also do waxing but they do not do powder nails.

Just because I don't get my nails done often doesn't mean I deserve shitty nails. I was desperate…read moreso I went here but do not go! The man talked about my feet as he did them and paint job sucked and he spilled polish on my legs. My nails are crooked and bumpy so bad !!

I would not recommend this place to my worst enemy. Walked in and there was one man and one client…read morein the entire shop on a weekend. I was not greeted as a client and when I spoke to the man he was extremely rude, dismissive and said something in his language even though no one else was in the shop. For a customer service industry this buisness falls very short.