I cannot say enough good things about Need A Lift Auto Towing Service and especially Jamie, the…read moredriver who helped me today. What started as a very stressful day turned into a much better experience thanks to his professionalism and kindness. I hit a huge pothole on I-94 near Gary, Indiana, which caused a flat tire and left me stranded on the shoulder with traffic flying by at highway speeds. I was on my way home to spend Father's Day with my dad, and this was the last thing I expected to happen. From the moment Jamie spoke with me on the phone, he was calm, reassuring, and genuinely caring. He made me feel like I was in good hands before he even arrived. Once he got there, he was professional, efficient, and incredibly courteous. Jamie then drove both me and my vehicle all the way to my dealer's service department in Illinois. During the drive, we had a wonderful conversation, and I was impressed by how warm, friendly, and compassionate he was. After many years in the towing industry, it would be easy for someone to become indifferent, but Jamie was exactly the opposite. He showed genuine empathy and treated me with kindness and respect throughout the entire experience. If you ever find yourself needing a tow, I highly recommend Need A Lift Auto Towing Service. Thank you, Jamie, for turning a difficult and stressful situation into a much more positive experience. Your outstanding customer service will not be forgotten.

If u get a tow from here (tow truck driver was very nice btw) DO NOT get ur car serviced here…read more Communication was terrible. My tire rod broke so I called a tow. They suggested I get it towed to their shop which I agreed too. They told me they will look at it, and give me a price before doing anything. It took two days for me to get a price or an update about my car even after asking multiple times. I asked multiple times for a price BEFORE working on my car they literally said they did the work anyway I have text messages showing me asking for them to not do anything work until I get a price which then the lady on the phone said "we already fixed it and THEN gave me a price ... which then they held my keys hostage because I was $5 short on payment, Because they wanted to upcharge me for using a card. I was yelled at by two different people. I stood outside their business for 30 minutes while they ignored me like children. The lady on the phone hung up on me multiple times. The guy at the shop told me "fuck u" I left literally shaking. I will never call this number again and I'll advise others not to do so or u might get ur car held hostage like I did. Like I said communication was trash, customer service was terrible. As far as getting ur vehicle serviced. But the tow truck man was nice

We went to go pick up are car from last night after it got towed it was an altercation between me…read moreanother tow truck driver they was disrespectful and racist they continued to call me a black monkey after going back and forth with me they are terrible and need to be put out of business as soon as possible They not professional they a family business and Don't know how to communicate at all

mary and staff very incompetent and rude. refused to release vehicle! will report to icc.read more

Called for towing and the tow truck was there in minutes thanks for help will use this company if I…read moreever need help again highly recommend

From the owner: We offer 24 hour towing and roadside assistance including auto lockouts, jump starts, winch out and…read morefuel delivery. We pride ourselves in professional service, give us a call today.

Nelson is the best! I had a flat tire on a Sunday afternoon and I called a few other places but no…read moreone was willing to come out to change my tire. I am a person who has never changed a tire before. Nelson said he would come in 90 minutes and sure enough he was right on time. He was fast, had all the right tools and couldn't have been nicer. Hard working and pleasant. Call Nelson when you need a rescue, he's a find!

Ditched my work van on a patch of black ice. Called AAA, these guys came out. Bruce and Johnny were…read morethe operators. I was told 90 mins, they were there a but before that. They were professional and fast when it came to hooking me up. The whole ordeal took maybe 15 minutes which is quite reasonable considering the steep slope of the ditch. Considering that they had to face North on a southbound lane, they made it as safe as possible by having hazards and the overhead lights going. The final total was $0 because I used AAA and paperwork was minimal. Just a signature actually. I had a good experience with them, solid tow place.

I have a 1980 El Camino that I needed moved from Lansing to Highland. Little problem I have no…read morefront end on the vehicle and no tires. For Chris that was no problem whatsoever. Chris is the best, where everyone else said no he said let's do this!! I called 3 other places and no one would touch it. Chris took care of my car as if it was his own and worked really hard and patiently to pull it out of a very hard spot to begin with even if the tires were on. I cannot thank him enough. Bert's always does a good job, but Chris outshines the rest in my book. Will definitely be calling back whenever I need a tow.

My friend , daughter and I got a flat on the highway and road right past this tow place Andrew and…read moreRony and Jose helped us out of trouble. Put a spare on and gave us air . Helped save us really quick. Nice guys

Excellent service, fast turnaround, always professional and good pricing -- in fact their price on…read morenew tires was cheaper than the local discount stores for the exact same high quality tire. We have been coming to Bridegroom for many years with various vehicles, foreign and domestic, and always been pleased with their service.

We have taken various vehicles to Bridegroom through the years for repairs, and always been given a…read morefree estimate which was the price we paid for the service - they never jacked the price up. Highly recommend.

I want to give them zero. They say 24/7 but it's a lie. I parked in the wrong spot accidentally…read more Towed my car. I don't even live in the city. Now we can't figure out how to find our cars. Went to two different places. Still can't find the cars. Here it is 5:30am and people have to work. Just to pay for an extremely high tow rate. And $50 just to get it early. That's not okay. Gas is already high. Putting these random prices and charging it is not okay! Places like this have zero compassion. Andddd for them to not answer the phone when ppl need their cars is not okay. It's honestly mean. Just wanted to let them know. Thanks for reading !

I wish I could give them the lowest possible rating ever …read more Very money hungry ! Will find any and every reason to tow your car . Looking at other reviews and listening to my apartment complex they say that they are " aggressive " and it's so true ! I would atleast think they could give you a warning or a ticket before just up and taking your vehicle early in the morning . People have jobs and a life so to wake up to my vehicle being taken with out any warning is very upsetting. When I called and asked them why they acted like they didn't care. And then they turn around and still expect you to pay them for them taking the vehicle . I've never seen nothing like this in my life !