Loved staying here, luxurious atmosphere!!! Hated to leave. My dad was a patient at Emory Hospital and they provided a shuttle to and from hospital . Gave us a big discount on the room !! Clean, modern and stylish rooms !! read more

I just returned from Atlanta from a week long training & wanted to write a review for the Hilton Double Tree (Druid Hills) Hotel. Reservations: Due to working for a large, non-profit org, HDT has generally offered a small discount & blocked rooms for us. Due to a scheduling conflict with another large group, they were unable to honor the discount, but provided sufficient rooms & offered daily breakfast vouchers. In my opinion, this was a welcome benefit as the breakfast is a full, hot buffet or off menu choices. Our groups came from all across the nation with as many as 5-6/group, so do the math! Checking in was quick & everyone was very cordial. Room Assignments: I checked into my room & noted it was warm. I'm not the one to tolerate warm of any kind, so........ I lowered the thermostat, contacted the front desk & went to dinner. I gave it the benefit of the doubt in that the thermostat was set to a certain temp until someone checked in. I'm all about energy conservation! Upon returning to my room, the temp was unchanged & warm. When I contacted the front desk, I was informed the AC could not be fixed that day, but I would be shown (2) other rooms to choose from. Trenise came to get me with a cart & took me to select rooms. I chose a room with wonderful, cold temps, & moved immediately. Someone came to pick up the cart. Restaurant for Dinner Meals: Due to recent upgrades the credit card machine didn't work, but meals could be charged to your room or you could use cash. Not a big deal at all! I was a little skeptical about hotel food, but after day long meetings I didn't want to venture out & decide on dinner every night. I have to admit, every meal was very tasty. I'm originally from Louisiana, love seafood, & am a great cook. I requested the Tilapia meal to be blackened & it was divine. Blackened Tilapia topped with several large shrimp in a delicious sauce served with mixed veggies, rice & hot wheat rolls. Very yummy. The Salmon Spinach with balsamic vinegar & chopped tomatoes in a sauce & Shrimp Fettuccine was equally as tasty. Others who got separate meals were also satisfied with their choices. #Kudos to the chef. The waitstaff were very attentive & quick to accommodate our requests. Room conditions: Although the hotel is older, the rooms were clean, updated & well maintained. I even loved the muted black & white pictures as decor. All & all, my experience was very pleasant & I will definitely book this hotel again. read more

Terrible hotel. Do not stay here. Asked for a room with 2 double beds (for 3 guests) got a room with 1 queen bed. They have no rollaways... The one good thing about DoubleTree is their warm cookies. Nope, cookies were cold and hard. Ice machine on our floor had mold in it. There were pieces of hair on the floor and in the tub when we checked in. DoubleTree has some nice properties but this surely is not one. I would never stay again. You shouldn't either. read more

I travel about 70% of the time with work, and i stay here often when in the Atlanta area... the prices are fair, the staff are extremely nice and helpful once they get to know you. The rooms are kept clean and the lobby is inviting. For a hotel this size and age, the fitness area is extremely well maintained. Don't expect the best hotel you've ever stayed at... however it will meet your needs of a clean place to spend the night. read more

The highway noise was terrible. It sounded like planes taking off all night. We couldn't sleep!

Worst experience at a Double Tree ever!!! Worst breakfast by far plus we lost water for 2 hours. Won't stay here again. You shouldn't either. read more

Okay for business travel. No frills. Staff are friendly and parking is included but carpark gets busy at night. You will need to drive to get anywhere, nowhere close by. There is a liquor store beside the service station close by and so lots of homeless people etc walking around. Rooms are fine. If you are on vacation find somewhere else, the pool is pretty desperate looking. read more

Great hotel for a business traveler. Been staying there for 6 years. They recently rehabbed the rooms. Good food and service. Joseph at the front desk makes it a pleasure to check in and is always extremely helpful. Mamie at the bar always makes you feel at home. read more

Hey. This big hotel told me there's no two beds available and gave me a queen size bed. And we have two 6-feet men. My reservation is request for two beds... Terrible hotel and service. I won't go there any more. read more

Horrible experience! My room temperature was 81 degrees and the window was broken the first night.I reported it the following morning. I returned late in the evening and it wasn't fixed. I had to request a room change. The hotel bar tender was rude as well, had an attitude. I don't recommend this place at all! read more

This hotel has been our place to stay when visiting Atlanta. But now we will be going to a different place. I understand Covid makes things difficult but our room had one bath towel and one wash cloth and 3 hangers. Forget about getting more. Front desk can't help and housekeeping takes 4 hours and that is after you have called the front desk again. No coffee in lobby for guests (I understand not serving breakfast -- maybe) but the cups in the room for the keurig were plastic water cups. Again. Asked front desk for coffee cups at 8 am and at 10:30 I went to front desk and told them still no cups. Walked to McDonalds which it the only place in walking distance to get coffee. The housekeeping carts on the floors don't have towels. How is that possible? Makes a 5 night stay pretty disappointing -- actually we cut one night off just to drive down the road a little on way home to leave this place. When you aren't getting your room serviced for 5 days -- YOU NEED TO HAVE SERVICE ITEMS AVAILABLE TO GUESTS. BTW, had to use same hand towel (only one) the entire stay because you never got one of those. This hotel has gone down hill. read more

A very friendly staff and the cookies were warm when we checked in. Yum! The decor is very nice for this price range and looks retro 60's to me. The building seems older in a nice way, not sterile like so many these days. The bed is really cushy-comfy and I love the linens. The furniture is spotless and looks new. I'm not using the wi-fi, but the ethernet cable works great and the Internet is very fast. I'll be happy to stay here again should I come this way. read more

Staff is friendly - my plane arrived early so I was surprisingly able to check-in at 11AM which was awesome. Location is good and I paid in advance so I got a good rate. The one issue I had is the internet is SOOOOOO slow I was unable to FaceTime with my boyfriend and unable to check-in for my flight. Other than that, I don't have many complaints. read more

We drove 6 hours and was looking forward to resting. We waited in line to check in and were the only ones in line. Once we were acknowledged, the service was ok. I think they were too busy to concentrate on checking us in. We get to the room, Unpack & get settled in just to find out the toilet doesn't flush very well, the shower faucet runs constantly and the bathroom shows just how old this hotel was. We have never stayed here and won't be back. We come to Emory University every 3 months & will go back to staying where we normally stay. If it's not broke-don't fix it! I found this to be true tonight. Did I mention that I didn't sleep all night long because all I heard was cars,ambulances & fire trucks?? read more

It's a nice hotel (Lobby area) but nothing to really brag about. I wasn't upset that they didn't offer me any cookies upon my arrival because i don't like cookies. I am not apart of the Honors club but i was given a room on the 7th floor (Hilton Honors floor) but it wasn't all that. I figured these rooms would be nicer but upon entering, i noticed that it wasn't. Although the room itself was extremely small the bed was very comfortable. The first time that i stayed at this hotel i had issues with the plumbing system (bathtub and sink water) drained out extremely slow and i mean EXTREMELY slow. I figured with me staying in a Honors room i wouldn't have the same problem .. Welp believe it or not, I had the same experience this go round. While taking a shower the water began filling up inside the tub and made its way up to my ankles. I minus well had just taken a bath smh. A heads up, When you flush the toilet be sure to continue to hold the lever down during the entire flush process will complete. you have to hold down the lever while it flushes or else it won't flush. read more

Do not stay at this location front desk is very unprofessional and rude never again! I'm surprised this is by Hilton definitely not Hilton service read more

This hotel is decent. I have stayed several times for business. The staff members are so nice and personable. You feel like you are a good friend coming to stay!! The breakfast is excellent. I was able to get a cook to order egg white omelette and waffle plus the buffet for a good price. That being said, the room itself was not great. The lock to the adjoining room was in disrepair. I had to have engineering come in and lock it for me. The closet and bathroom were in one room. I have pants suits. The rack for the clothing was so close to the floor that I was unable to hang my pants up. In general, the stay is worth the money however, it will not be my first choice moving forward. read more

I travel to Atlanta for work and this is the ONLY place I like to stay! The rooms are recently updated and comfortable. But the real reason to stay here is the people! The staff of this hotel operate like a family and treat their guests with the same warmth and respect. Sylvia will make you feel right at home, and Joseph will make sure you're getting the most Honors points for your stay! Visit Sam at the restaurant bar for a friendly chat. Perfect spot for the weary road warrior or a weekend getaway. read more

Jamilla was an absolute pleasure. We needed help with some luggage late night and there were no luggage carts but she managed to get us help. Very accommodating and professional. Very convenient location. read more

The reception staff was wonderful...they were friendly and helpful. The hotel was tired and in need of refurbishing. The first night the battery in the smoke alarm kept beeping and had to be replaced, the second day we never had our room cleaned. In the bathroom , there was no cold water(hard way to brush your teeth) If you get a good rate I would stay here otherwise,I would say find another location. read more

I wish I could give 0 stars because that's what they deserve honestly. The "manager" Sylvia doesn't need this job, it's not for her. I booked a room through Hotwire (if you book thru a 3rd party, they definitely will treat you differently) and I'm a Hilton Member as well. My first night was great. My second night well, not so well. I got the room because it was convenient for me and my sick child at the time. I invited my child's father over to see him and when he came he was treated so badly. He couldn't get upstairs because he didn't have a key and his name wasn't on the room. That's no problem, I'll just call down to the front desk ( manager answered)) and ask them to allow him to come up. Oh no, wrong turn, I got hung up on. I called back, worst attitude ever. So I grab my sick child and go downstairs where she is telling my child's father to step back outside (in the freezing cold) till someone came to get him because he could not come in because he had no key....meaning he couldn't even wait in the lobby!! I asked why was she speaking to us in such a rude manner? I got more attitude and a treat about how I wouldn't be there in a min because she was calling the police. I asked her again why the attitude? She called another manager who told her to call the police as well. I was shocked to know how business was being ran at this location. Even though I didn't want to book again, smh I did it anyway. Left for work and received a call from Hotwire that the hotel had cancelled my reservation! I call the hotel to speak to the manager (Sylvia) who was over the top rude. I was asking her why exactly was I being treated this way and she stated she had a customer in front of her and hung up!!! They bagged up my things and put them downstairs to be picked up. Worst customer service ever!!!!! Just ghetto. And the only explanation that I could get from their security was that, they run the business like that because of the high crime rate in the area smh. Treating good guest any kind of way is not acceptable. I've never been evicted but I was from this hotel, AFTER I PAID! And still have not received a refund, after she lied and said my card would not be charged and for me to go book somewhere else. read more

the doubletree gets a double thumbs up from me. first of all, this staff. I felt like they truly cared about me and my comfort. You won't come across a friendlier bunch. And I'm not just saying that because they always had those totally yummy cookies ready! (but they did! nom nom nom!) The room was available to me very early. It was perfectly clean, free of noise, and comfortable. The bed was cozy and I slept wonderfully. The food and drinks i had were good and I enjoyed the atmosphere. My only complaint was that I ordered breakfast by using the door tag menu. It says to hang it on the door by midnight. I put it out at 11:30pm. And it wasn't picked up so I didn't get breakfast. boohoo. But even as I sit here starving Im still giving them all the stars! THAT'S how much I appreciated this staff and the quality of my stay. Now I'm chillin in the lobby waiting for their free shuttle to take me to the mall. That's a cool thing they do. I will stay here again when i visit Hotlanta. read more

Stayed here this past weekend forms Braves game. Reserved the room online with three adults option checked. Got an email saying a room was reserved for three adults and the room type was a double. When I checked in they had a room with one queen bed reserved for three adults. Said they were completely booked, yada yada. Couldn't give me anymore blankets to lay on because they were booked yada yada. Found mildew in the room and the air was broken. WILL NOT stay at a doubletree again. read more

I stayed for a week. Hotel was nice. Room was clean & comfy. Undergoing renovations a floor below my room, but the noise was minimal. Breakfast buffet was great, something different every day. They offer a complimentary shuttle within a 4 mile radius, which was much appreciated. I would definitely stay again. read more

Very disappointing. Room was clean enough but I had to wear earplugs to drown out the ambulance sirens which I could still hear despite them. Frustrating since I had an early morning presentation the next day. Further, the housekeeping staff steals. I noticed one of my favorite articles of clothing was missing 3 hours after I checkout out. I called the lost and found office several times and of course no one saw it. UNLIKELY. I will never stay or recommend anyone to stay here again. read more

I thoroughly enjoyed my stay at the doubletree on north Druid hills while visiting Atlanta last week! The manager Tiara was so helpful with my group as well as a genuinely sweet individual she is what hospitality management represents and I must say her efforts and enthusiasm spoke volumes. Great overall experience. read more

I have had the great pleasure of staying at the double tree hotel during many active duty tours around the country and have always been well received. Which is why this most recent experience is both disturbing and hurtful. My girlfriend and I arrived at 1:30 am at the double tree hotel located at 2061 N Druid Hills Rd Atlanta, Ga 30329. Tired from our travel, we were received a very cold welcome from Robert, a slender black male with facial hair. He quickly informed us that we would need to pay for the previous night in order to be accommodated due to the check-in policy. We told him we understood. I asked him what the current rates were and was given a quote. When I asked him if there was a military discounted rate he snapped that per corporate policy there was not one. I informed him that this was odd, because I'd called the double tree home on military orders and received a discount. He informed me that "this is a franchise. So it's different." My girlfriend and I stepped aside to cancel the original reservation with hotwire before booking for again. During which time I noticed him treat another male guest with substantially more warmth. It was then I begin to feel he was discriminating because we are an LGBT couple. When we returned to the counter Robert, equally as cold, sneered at us that he was originally "going to work with you until your girlfriend started asking my questions like I didn't know what I was talking about". He then informed us that the hotel does not typically do late check ins and that he would not check us in even if we paid according to policy because it would "throw off" his audit. I asked him if he would refuse a patron just arriving from travel at this hour a room and he said yes "I don't do late check-ins". We left. We then called a DIFFERENT double tree in Atlanta and was informed that we would be able to receive a military discount and be accommodated without a problem. We chose to stay at the Hyatt instead. This was the most alarming treatment I'd ever received. I know that the double tree's corporate policy could not be to discriminate against LGBT families, but this individual does not seem to be aware of that. I do not know that I will ever use this company again if this matter is not addressed immediately. read more

We booked through priceline, but never got a chance to stay in our room. On our way to the hotel from Miami, my friend had to be taken to the emergency room where we spent the night the day we were due to check in. I was given the runaround a number of times over the phone by the front desk manager ANGELA. After bringing up the issue upon arrival, she immediately got annoyed and called Priceline to refund my money and advised me to find somewhere else to stay. They didn't even have the common courtesy of asking was their "paying" customer okay! She also fabricated the discussion to the next in command to purposely keep me from resolving the issue. We were reluctantly able to find a room with our remaining nights at the Westin Peachtree Plaza in downtown Atlanta where our business was APPRECIATED and the customer service was VALUED. It's obvious that this is not the case at this hotel, which was displayed through their leadership. I do NOT recommend this hotel to anyone. Our money was the only thing valued by this establishment. Beyond business, this experience was very disappointing because it seemed inhumane and very irrational. Honestly, I do not wish to patronize the Hilton brand at all after this experience. I am honestly glad I did not have to end up staying here and dealing with this unprofessionalism during my whole vacation. read more

This place needs an overhaul. I was majorly disappointed. The first room I was in was filthy. Bed skirts had stains, carpet had huge black stains and the room was dusty. The bathtub wasn't clean and water would not get hot. Room change was given but it wasn't great but better than previous. If I had the option to leave I would have but I didn't so I had to stay. Only to be tramuatized by a roach that crawled on me in the shower. The manager on duty Oliver was very nice. Called back after check out to talk to the general manager Thaddeus and he was very rude. I told him that I was complaining if only to make it better for future guest. Didn't finish conversing with him because he said he would call me back but never did. All I wanted was a clean room without bugs. I don't think that is too much to ask. I will never stay here EVER again. It makes me rethink Hilton brand hotels. read more