Parking is complimentary and plentiful which is a plus. There is a Potbelly Sandwich shop basically in the front parking lot right at Campbell and I-75 which is convenient. And there's also Chick fil A, Velvet Taco and First Watch right across the street from the hotel on the other side of Campbell. The chocolate chip cookie at check in was wonderful, it was so enjoyable. I will say that the lobby here would benefit from a revamp. The seating area directly in front of the front desk would be better on the other side of the bar. There is a lot of empty space there that could be decorated with love seats, armchairs and even high top tables. I was on the 9th floor and I really like the murals of the Dallas skyline on each floor. And I loved the view from my room. Yall, the decor inside the room is so retro. The burnt orange had me feeling like I had just stepped into 1970. I like it. The housekeeper who readied this room for check in did not do a great job in the bathroom. The vent in the shower had so much ignored and accumulated dust. Bring your Lysol wipes. I started wiping everything down. This Doubletree is most definitely showing its age but the location is nice and the cookies at check in are superb. read more

DoubleTree by Hilton Hotel Dallas - Richardson - Retro furniture - Hotels Near Me - Richardson, Texas

Absolutely miserable stay. No AC. No lights in bathroom (pointed out after first night.) said they would fix it. They did not. Then no running WATER the second night from 7:00Pm through when I checked out in the morning. June 30 2026. Said they would give 50% off for one night. HThis hotel is falling apart. Do not stay here. read more

I came here for one night needing to get away from my home situation. I was in a terrible mood because of what I had going on. The front desk lady checking me in was still nice & professional. I was still in a terrible mood the next morning waking up & I was crying. Again, the lady checking me out in the morning was still nice & professional of me being in a terrible mood. THANK YOU!! This is what being professional is supposed to be about. Being understanding of people's feelings & their coming to a hotel to get away. The room was so spacious just for my little self & gorgeous. I loved being up high on the 9th floor so I could look out to the highway watching the traffic being alone in my thoughts. My only complaint taking 1 star off: there was a white powder on top of the comforter & it got all over my clothes when I laid on the bed. Idk what it was but that was weird & concerning. read more

Wouldn't let me check in 'passed 2 AM' No other hotel has this rule. All other hotels allow check ins until 4/5 AM. Now I literally have no place to sleep for the night, finding myself at 3 AM with a pre paid hotel room that I can't check into. read more

Not the Double Tree standard I'm used to. No microwaves, hot rooms, bunch of old worn out plugs that don't work, a broken couch, broken bedside lamps. The staff was friendly, but overall very disappointed in this place. read more

Never. Again. I cant believe this hotel is allowed to use the Doubletree name except they do have the cookies. The hotel itself is rundown, the last "update" left everything all shades of depressing grey and black, empty and half-finished. The air conditioners don't work -the corridors are absolutely sweltering. Lobby furniture is filthy. I made the reservation expecting Doubletree quality. This is absolutely Not it. read more

Although this is a nice hotel, and the staff were friendly, I would not recommend it. The bar area is only open after 5. So much money is lost by not having it open. There was no coffee or water available in the lobby area. Their quick shop/ market was not stocked. When I was not asked if it was my first time at this location, and it was for me. I was not offered a perk for my Hilton's rewards membership like I have received at other Hilton hotels, like water or cookies. I had to ask the staff to provide a basic run down of the hotel, which should have been information that was immediately provided. The 12th floor is supposed to be secure and it wasn't. I rode all 3 elevators and not once did it require me to use my room key to access the floor, which is supposed to be a security measure. Even after I reported it to the front desk, it was dismissed. The only Christmas decorations was a tree... it was very blah.. didn't stand out as a fun a cheerful place to stay. The breakfast was not very impressive. For $20 I would expect to have some flavored creamers for my coffee. The tea box was almost empty. Attention to detail was not present. I was here for an event. The biggest perk was the staff that was handling the event we were hosting. The event staff were friendly, helpful and gracious with the things we asked for, which was appreciated. read more

See all

This is my favorite place to stay when I am in the Dallas area. The Customer Service is Excellent, the breakfast is superb. They always put me in a quiet room, away from the Elevators. Blessings, Sam - (Luke 18:9-14) The story of the Self Righteous Pharisee who depended on his good works for salvation + the Repentant Dishonest Tax Collector who put his trust in the Lord's grace alone, who depended on the Lord's provision for salvation alone. read more

DoubleTree by Hilton Hotel Dallas - Richardson - Love Seat in my room. - Hotels Near Me - Richardson, Texas

I recently booked a stay at this hotel through Priceline, anticipating the full 4-star experience promised by its rating and pricing. While the property appeared decent on the surface, my time there quickly devolved into a frustrating ordeal that highlighted serious shortcomings in maintenance, staff accountability, and customer service--issues that made our vacation unbearable and left me strongly advising others to steer clear and avoid wasting their money. The primary problem arose in our king suite: the air conditioning unit was completely non-functional, failing to provide any relief in Dallas's sweltering 85-90 degree heat. On our first night, after notifying the front desk, their only solution was a small, inadequate square floor fan--hardly sufficient for cooling a suite during a heatwave. This fell far short of the comfort level I expected for the premium price we paid. The next day, I approached a front desk attendant named Hector to reiterate the issue. He acknowledged ongoing problems with the hotel's external AC units but assured me it had been resolved. When I insisted it wasn't, he promised to dispatch a maintenance technician immediately. We returned to our room right away and waited for over an hour and a half, but no one arrived. Upon following up with Hector, he claimed a technician had already visited, which was impossible since we'd been present the entire time. He then backtracked, saying he'd follow up the next day when maintenance returned. I never saw Hector again after that interaction. Later that evening, I spoke with the next shift's attendant, Danielle, who revealed that Hector--a new employee of just two weeks--hadn't even logged the request in the maintenance system. She confirmed the AC had been malfunctioning for at least two nights but insisted the issue "should have been fixed." Once again, no real action was taken: no technician was sent, no room change was offered, and no meaningful compensation was offered, only lcomplimentary items from their convenience store to even out having no ac in dallas weather, this is ridiculous. We were stuck with the same ineffective fan, sweating through sleepless nights and uncomfortable days that ruined what should have been a relaxing getaway. This wasn't our first hotel mishap on the trip; we'd already switched from another property that tried to pass off a dirty room as equivalent to what we'd booked online. Reluctant to incur additional out-of-pocket expenses on yet another booking, we endured the stay--but it came at the cost of our enjoyment and well-being. Despite numerous calls to Priceline and discussions with their manager, Fitzgerald, no accommodations or refunds were forthcoming, leaving us feeling dismissed and undervalued. Throughout our interactions, the receptionists started off friendly, but their attitudes shifted dramatically once a problem required actual resolution--revealing a troubling pattern in the hotel industry where properties prioritize retaining revenue over guest satisfaction, offering lip service without follow-through. I captured multiple videos and photos documenting these encounters, which I'd be happy to share for anyone considering this place. In summary, if you're seeking a reliable 4-star experience, do yourself a favor and book elsewhere. This hotel's neglect of basic amenities like functional AC, combined with unreliable staff and zero accountability, turned our trip into a nightmare. Save your money and your sanity--there are far better options out there that won't leave you regretting your choice. read more

DoubleTree by Hilton Hotel Dallas - Richardson - Hotels Near Me - Richardson, Texas

I'll tell you why a 1 star. Upon arriving, we noticed we did not have an ironing board. Okay, must have been an oversight. So we requested and they brought it to us. However this is where we really were disappointed. We stayed there for 5 nights and not once did they come in our room to clean it after requesting it DAILY. We were told by the front desk, "they were really busy". They came in once to change towels. Breakfast food was terrible. Although I have to say the host was as amazing. Upon checking out, we had to catch an early morning flight, the security guard was manning the front desk with no front clerk to be found and he wanted us to leave an email to relay the message to the clerk. What?! It spotted her running in from the parking lot 10 minutes later. Very unprofessional. The demeanor by the management seems like really just don't care. read more

Wanted to take a minute to recognize Fitz for the amazing customer service he gave me during my sorority affiliate conference. I had some issues with my room and he didn't hesitate to correct the error, handle immediately and very kind. Thank you Fitz! read more

Shower was good. Room good. A/c worked. Drab design. Dean hallways. Only half the ice machines work. NO FREE BREAKFAST. in fact, too expensive. $18, all you can eat but can't take it to the room. Meager snack bar with no ice cream. (although the menu said they had ice cream). Too expensive. For the money & the reputation, you expect more. Stay elsewhere read more

I am disappointed the place was noisy, we had to change room twice. The customer service was on point because they listened to us

BEWARE! This is to all gold and diamond members. My stay was on 5/26-5/27 and booked using only points, the only thing I consumed was their horrible breakfast buffet. The charge came out to $35.60, since my reservation was for 2 guests $30 should have been applied to this cost. 2 days later, I see the full charge settle, I look to see the receipt and there I see a mysterious line item placed their intentionally to absorb the credit. I call the hotel not once, but 3 separate times to just be put on hold indefinitely. I am almost certain this is a common occurrence for this hotel and the Indian family running it to the ground. read more

First of all, the room is extremely outdated and was not as clean as I expected from a Hilton property, especially as a Hilton Honors member. There is a stain on one of the sheet sets, there were water spots on the ceiling, and it just feels meh at best. Second of all, we heard our hall neighbors having some pretty passionate s3x and started getting questions from our young child about what the noises were. I get that it's a hotel and people are going to do what people are going to do, but at least have some consideration for your neighbors. Third of all, their website says that their in-room dining runs from 6:30 AM until 11:00 PM on Saturdays (today), so I called to order. It rang and rang and rang. I hung up and called back. It rang and rang and rang. It finally got forwarded to the front desk where I got the RUDEST front desk clerk. She said that their in-room dining is for dinner only, and didn't even apologize. I mentioned what the website says and she just said "oh, that's wrong. It's only for dinner", and so I said that it needed to updated for guests so they would have an accurate idea for meals. And she got even more snarky and practically hung up on me and never once apologized. My mom has tried calling back for towels, and now the rude clerk refuses to answer the phone. My mom has been calling for almost 15 minutes and no one is picking up. It's like she is punishing us for being miffed about their mistake. Super mature response. I will NEVER stay here again. I will be calling Hilton too. read more

See all

When I checked in, I was given a room next to the elevators. I asked the lady if I could have another room. It was 5:30 PM. I was told no. I get up to the room and the elevators were loud. The walls were paper thin. It was too much. I turned the air conditioner on and there was a loud flapping noise coming from the vent. I had to turn it off due to the noise. I got about 2 hours sleep total. I was woken up by alarms going off in other rooms. I was supposed to stay 2 nights but checked out early. Guests should not be able to hear morning alarms from nearby rooms. I tried calling the CARELINE button on the phone but no one picked up. read more

First of all I choose this hotel because I love the cookies. I'm also a diamond member at Hilton. But this would be the only time I stay here. I had a late night flight which got I at like 1am. I know check in typically is at 3pm. But if there's rooms available I have checked in some hotels at 9am. Anywho, I got to the hotel around 4am. I asked was any rooms available just because. I was told o which I expected and was told to check in at 3pm. I said ok. So I went to sit down on my computer in the lobby. Which I thought wouldn't be an issue. After ten minutes the lady asked me what was I going to do and I said I'm going to wait here for a minute. She says I can't wait here and that I would be escorted out by security for trespassing. Luckily I had a rental care so I just left. After about 30 minutes in my car at the end of the hotel away from everything the security guard knocks on my window and disturbed me for no reason. Luckily Starbucks was open so I just went to their parking lot and proceeded to work on my computer. So if you're going to stay here don't come before 3pm or you might be arrested for trespassing. I wasn't offered anything from the lady besides a threat of being arrested. I came back around 10am and a nice gentleman said there maybe a room available at about 1-2. He also gave me some cookies and some water. He was amazing. read more

DoubleTree by Hilton Hotel Dallas - Richardson - Hotels Near Me - Richardson, Texas

Never stay here! I booked a room before finding out I have a life ending condition. Attempted to get a refund since I am unable to travel and was told no refund. Not even a credit to use at a future time at a different DoibleTree near my care facility. Not trying to cancel the nights before, several weeks before. JUST HORRIBLE! Please pass this along! read more

No free breakfast- you have to pay. No daily cleaning unless you ask. No smart TVs. Channels are lacking. AC isn't very cold. Sewer smell in pipes. Desk Staff are not very helpful and not very considerate like other hotels. Great location! Rooms are very clean. Food staff are very nice! The paid breakfast is good and worth the money. read more

Clean hotel. Decent breakfast. Good location next to 75 with restaurants within 10 minutes.

We thoroughly enjoyed our stay. Can't say much about staff. We checked in and never heard or seen them again. Lol. The rooms were very nice, I loved the lighting under the bed. The bathrooms were very nice, elegant and updated with lighting. I loved them! We chose a room on the 8th floor and with a view. At night the rooms got hotter than we'd like- that may just be something they need to adjust cause no matter the adjusting we did- it was still hot. The neighborhood we were in seemed safe. We were near tons of places to eat and things to do. It was a centralized location. All in all, we would def recommend this hotel.... We had a great stay and the convenience of being right off the expressway is a plus. read more

I stayed at this hotel in October 2023. The room was dingy and outdated. There were water spots on the ceiling in the bathroom. The return vent was absolutely filthy. Even worse, I was assessed a $20 charge for "a stained pillow case." The hotel has not provided any substantiation. The manager has not returned my calls. I stayed at this hotel 2 nights on business and absolutely did no damage. I contacted Hilton corporate and was told that I have to deal directly with the hotel manager. So it's a catch 22. Do not stay here if you want to avoid unsubstantiated and possibly fraudulent charges. read more

We had a two-night stay this weekend and we're very pleased with all aspects of service here. What made it exceptional was the bartender Julie who went above and beyond to make us feel welcome and made us some amazing drinks! We would definitely stay here again! read more

Everyone was friendly and the hotel seemed clean. The only downside is there are not a lot of restaurants near by.

This is a very bad hotel. The service was really bad. They gave away a room we booked even though we were there on time. We had to wait for at least an hour to get our room. There was someone else's stuff in our hotel too. The water isn't very warm. This is honestly a terrible hotel. read more

I would never stay at another Hilton property! It's in the 40's at night here in Richardson TX. I checked in last night and their heater does not work! I brought that to their attention and they sent a space heater to the room and said someone will check it out tomorrow. This morning at 9am I reminded them to have someone check it out. The clerk at the front desk said she'll send up an engineer. I asked would he be wearing a face mask. Her response is probably not. I told her don't send him if he can't wear a mask! I mean what happened to Covid?!! Did it just go away?!?!!!! Anyway, its almost 12:30pm now and I haven't heard from them so I called down to the front desk. I asked what happened to the engineer coming up? She said because I asked for him to wear a mask he didn't have to come up because their policy doesn't require them to do so anymore. I'm thinking ... WHAT THE F?#*?!?! So I asked to change rooms because this is unacceptable. I booked a twin bed thinking my brother will end up stopping by and he didn't so I asked for a single king bed and was told there will be a up charge fee. I tried to explain I wouldn't have to change rooms if their equipment was working or their engineer would wear a mask! I mean since when if a customer requested an employee of a facility you're staying at to wear a mask to enter your room, is it to much to ask for?!? So my conclusion is that there's absolutely no way I would ever stay any another Hilton property!!!! Customer Service means that their employees should care about their customers and do whatever they could to fix the problem! They couldn't even wear a dam mask at my request. TOTALLY UNACCEPTABLE!!!!! read more

The lady that checked us in was not friendly at all. When arrived, the trash bins all over the lobby and outside were overflowing with trash and was just dirty. The sliding shower door would not stay shut. It would open all by itself while taking a shower. Super inconvenient. There were no room service menus or any suggestions of any local eateries. This place just felt cold and unwelcoming. It did not feel like a 4 star hotel at all. I will most likely not return. read more

The hotel I usually stay at in Dallas for business or pleasure recently remodeled and I can no longer afford it, since I could only afford it because it was a dump that needed to be remodeled at some point so it was discounted to reflect that. So this one was the next cheapest about 16.8 miles north of where I'd rather be a stone's throw away from Oak Lawn, but I was in the Richardson area for business so it made sense to be rather local. I have to keep taking the price point into consideration and adjust my expectations accordingly. I basically just needed a room to crash in, so for that it did fine. But since I did more than just that I also need to take the rest into consideration a bit. It's supes cheap for reasons. There is no garage, it's just uncovered lot parking with no security so your windows and stereo might part company with you at some point during your slumber or they might be where you left them the night before. The cable selection was pathetic. I don't watch much tv but I was struggling to find anything at all and several channels just had a "no signal" on them like HBO - I ended up watching multiple reruns of Modern Family since I couldn't find anything else watchable with the limited number of ABC/NBC type channels. The fitness center is relatively spacious and definitely clean, but both treadmills need maintenance and the EFX on the left is insanely wobbly. The best thing the fitness center had goin' for it were the mirrors so I could admire my beauty for an hour, and the cold towels kept in the refrigerator unit. The worst sin of the hotel was how tiny the bathroom was. The door couldn't open the entire way. I've not been in a smaller bathroom ever. It was a visceral shock how much space they were trying to save on the floor's footprint by making the bathroom this tiny. I was rushed through my check-in at the front desk so I didn't get to ask as many dumb questions as I wanted. But I still got my cookie. So this line item is a wash. My room was clean. The hallways were clean. The elevators were clean. Unfortunately the door jamb at the bottom, along the sides, and on top has so much empty space it lets in a lot of light from the hallway. This is really apparent in the middle of the night when your supposed-to-be-dark room is lit up like a dang Christmas tree. Also the window in the room is super tiny. The curtain goes along the entire length of the wall so I walked in like "THIS IS A HUGE WINDOW" and it's just a tiny window off in the corner. Not my wall of window as that curtain-liar led me to believe. They have the futuristic key cards now so you don't even run them through the scanner, you just press them to the little sensor. What a time to be alive. I would definitely stay here again because it's one of the exclusive few sub-$100/night hotels in the DFW area where I know I'm probably not going to get R'ed walking out to my car alone and my fellow patrons are likely not going to be at least obviously-selling rock in the parking lot unlike some other colorful places I have stayed in the metroplex. read more

See all

We found a great deal through the Hilton Honors app and decided to splurge and spend our 3rd anniversary Hilton style. For $150ish we booked the deluxe romance package and received a late check-out (1pm), chocolate covered strawberries, champagne, free breakfast, and a free movie rental. Here a run down of the good, the bad, and the ugly: The good: * Awesome location * Starbucks within walking distance * Delicious breakfast The bad: * Ordered the strawberries & champagne for 8pm -- they arrived at 9:15pm * We were charged for our "free" movie * The phones in the room didn't work so we had to have a maintenance guy come up and join us for our anniversary * Housekeeping tried to clean the room at 12pm -- even though we had a late check out The ugly: * mysterious stains on the carpet floor * shower tub didn't drain quickly In the end, the romance deluxe package was more of a hassle than anything. The staff were friendly and really tried to make it better. They said they would add 2,500 HH points to our account. Sadly, the points still haven't appeared. We won't be back. read more

See all

1. The onsite computer system should be updated to reflect the deals offered by the Hilton.com website. 2. Some of the shift supervisors and team members should be retrained in the art of hospitality and not just take an attitude people are trying to get over. 3. Customer service should not have people waiting over an hour on hold when trying to resolve an issue. So now the review begins. First, I assisted my mother in making reservations at the Richardson Doubletree hotel. The family was coming in to celebrate a family member's 90th Birthday Celebration nearby. It was four adults and one infant; 2 adults were vintage individuals. I went to the Hilton.com website to manage their reservations; 2 rooms were booked, one was booked as an AARP member prepay, and one as an AARP member family fun pass. The family fun pass consisted of breakfast for four and complimentary Wi-Fi. The reservation confirmation confirmed that breakfast and Wi-Fi were included in one of the rooms and were reflected in the higher price. When my family woke up the first morning to have breakfast, they were told their reservation did not accommodate breakfast. When I arrived at the hotel to pick them up for the party, my mother informed me that they were not allowed to eat breakfast, and if they wanted breakfast, it would be an additional 16 dollars. So my mom paid 16 dollars while my aunt sat outside the dining area. I spoke to the front desk clerk, who informed me that the coding under the room does not register for breakfast. I showed her the reservation confirmation, which includes breakfast for four and Wi-Fi. I was told that it was not like that on the computer so contact whom you booked with and deal with them... Really??? I booked through Hilton.com, and I am contacting the company I booked with. I told her I was not trying to argue over anyone's food. According to the front clerk, we have paid more for a room to include breakfast that we are not entitled to, so I need a manager to correct the difference in these rooms, and we will continue about our way. I explained that if you look in the system, two double bedrooms were booked at the same time, but one was charged at a higher price point (which, if they took the time to look and do simple math, would have discovered that the price difference was due to the breakfast and Wi-Fi add-on. As the front desk clerk continued to tell me how my issue was not her problem, I continued to ask for the on-duty supervisor, who turned out to be standing next to her... Really??? So the supervisor began to tell me the same thing, and I told her the same thing she heard standing 6 inches away from the front desk clerk. She looked in the system, said something did not seem right, and asked me to send my confirmation information to the hotel's email address, which I did. She said she would have to look into this further, and she would take care of this situation. GREAT! The following day I picked up my family breakfast was no problem; my mom was told that they removed the charges for breakfast for the first night and were going to credit the 16 dollars my mom initially paid for breakfast back to her account. Cool, no problem. Mom is happy, so I am happy. Day 3 was horrible. My mom calls me in the morning hysterical, talking about someone who was very harsh talking to her about breakfast (the breakfast attendant and the shift supervisor). I immediately respond to the hotel while I watch an individual on the phone lookup and me and slightly turn not to acknowledge me (the shift supervisor). Someone comes from the back office and asks whether he can help me; I reply, 'are you the manager' he goes no and points toward the man on the phone. I Thanked the front desk worker and proceeded to collect the business cards located on the desk. The manager tells the person on the phone that he will call them back he has to take care of something. Yes, please take care of me. So I asked him why I had to come to this hotel because my mother had called me almost in tears over breakfast AGAIN; he responded, " You talking about Ms. ----, yes I am. He told me to have a seat and calm down if I wanted his help because my energy was high; I told him I did not need his assistance and only came down here for his name, which I already had from his business card; I told him I would take this situation up with corporate because help here is horrible. For some reason, he now felt interested in assisting me, I explained the above situation again, and he told me that he was not here yesterday, and I told him it did not matter; where are the updates and notations? He informed me that in the system, two days' room rates were altered to remove the difference in cost for breakfast and it was not. So much more to write but not enough characters. Wish I read the Yelp reviews before putting my family into this hotel. Shame on Hilton throw this spot in the trash. read more

This hotel has the most horrible customer service the manager lakeyeesa is the worst manager very disrespectful and rude she did not want to work nor try to fix her mistakes I do want to give its hotel no start for Horrendous experience read more

I always thought Doubletree by Hilton was a nice hotel... my bad! The housekeeping was nonexistent! Had to repeatedly call down for clean towels and even toilet paper! I was there for a week and they NEVER emptied the trash from the room. I couldn't take it anymore, so I checked out a day early. Upon check out, I asked about the housekeeping issue.. I was told, upon checkout mind you, that I needed to request housekeeping service.. yet no one ever informed me of this upon check in. In addition, the hotel was noisy.. and it seemed to be a location for the transient clientele. Some very sketchy individuals were loitering about. This was very surprising to me. I will not be staying at any doubletree hotels in the future. I highly recommend finding another more respectable hotel! read more

A woman was getting beat in one room (the horrendous situation was reported to authorities). Blood stains on the floor in another room; and after being moved from the blood stained room, was moved into a room with unkempt sheets and a nasty comforter. The double tree ceases to be a well established hotel. It's a dying intangled tree with unruly cookie eating beasts. The staff are the pleasant butterflies. The cookies and staff give this tree a one star. read more

On Thursday, Doubletree guest share with management there was suspicious behavior in the parking and shared photos. They did not acknowledge this threat, did not patrol the parking lot or have security cameras installed. By Friday morning my friend son car was stolen. Jamal Dorsey please correct me if any of this information is incorrect. read more

DoubleTree by Hilton Hotel Dallas - Richardson - Pictures of my car that was stolen 1/20/2023 8am - Hotels Near Me - Richardson, Texas

There is a group of wild teenagers in the room next door, laughing & talking loud, running up and down the hall, slamming doors, throwing or bumping things up against the wall shared with our room. So far this has been going on an hour and a half. Security has been up twice. We came from Austin on very short notice to move my dying mother into a nursing home. We are exhausted & just need to rest for tomorrow. Very disappointed in the sound insulation/ thinness of the walls and doors. But security did respond so we shall see if that works. There also was no tissue in the room, no hand soap dispenser; they charge for Wifi (after paying $140 for the room) and the phone charger outlet only works with the light on. There is a strong smell of marijuana in the Lobby and hallways. Nice that there's a modern see-through shower but the rest of the package seems on par with a Best Western. read more

It's a hotel to lay your head down at night in. Really bummed out that there is just a walk in shower, no bathtub. Was looking forward to taking a hot, relaxing bath post client meeting. I have never been in a hotel where there is no tub. They do have a pretty solid breakfast that is delicious and worth the $15. I'm not sure if this is a Texas thing, or just this hotel, but it's not labeled well from the outside, and it's difficult to get in. My coworker and I drove by it once or twice! read more

I am very disappointed in this hotel - they shouldn't be allowed to have the Hilton name. I booked a room for my friend and called ahead to see if I could get my upgrade (as I am Diamond) I was told by Monica that "we can give it to you but at a charge". Umm, that's not typical. I asked if I could speak to a manger. I was put on hold for a long time. I hung up and called back and was put on hold again. I came to check in for my friend and was not offered Doubletree cookies, was not given my breakfast coupon nor my water. What's the purpose of being Diamond if I don't get any perks. When I asked about these things I was glared at like I had 2 heads. I went to the room to check it out before my friend arrived and the room was dark and dingy. I am so upset I used points for my friends special day and this is what I got. read more

l had a wonderful stay at this hotel! Val assisted with getting checked into my room in a matter of a couple minutes. She was professional and her customer service is excellent! Val and Daniel should be recognized because they always go above and beyond to make sure that customers needs are met. They take time to listen and they take action to execute the best solution. Overall the hotel room was nice and clean! I would definitely book at this hotel again. Restaurants and shops are within walking distance of the hotel. read more

This would have been more stars but after all the ritual cleaning and touch less checking and upgrading me, when I went to take a shower this morning the "new bar" of soap had black hairs all over it. All the restaurants and everything is shut down at the hotel as you would expect. It is a nice hotel. This was very off putting for me however. read more

This 4star hotel is a joke. The AC barely works in the rooms in the hotel! People were asking for fans for the rooms. The room itself was a nice size, clean and we had a refrigerator that was sitting on the floor and no microwave. My other room had a refrigerator and a microwave. The staff was nice/friendly but they NEVER asked for id if you requested new keys or got food, they just ask for your room number. Which means anyone can charge to your room or break in to your room. Stayed 3 days and I had to clean my own room. They never answered the phone! I asked for towels everyday...i will never stay in this hot overpriced hotel again! read more