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    Home2 Suites by Hilton Plano Richardson

    4.7 (20 reviews)
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    19 days ago

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    1 year ago

    Great service at front desk . Fun outdoor pool that we had to ourselves. Great selection for the free breakfast. Was highly satisfied

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    6 years ago

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    6 years ago

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    5 years ago

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    8 years ago

    Helpful 7
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    7 years ago

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    5 years ago

    Place was clean and accommodating. Staff was very nice and willing to help when asked. The rooms were clean and the air was crisp.

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    6 years ago

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    4 years ago

    We always stay here! Modern immoreccably clean rooms, friendly staff and free 24 hr coffee! Go here!

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    7 years ago

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    6 years ago

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    8 years ago

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    Review Highlights - Home2 Suites by Hilton Plano Richardson

    John, Mike, and Kenneth became friends by the end,and even tho we are in our home now, we miss seeing them in the mornings!

    Mentioned in 2 reviews

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    Renaissance Dallas at Plano Legacy West Hotel

    Renaissance Dallas at Plano Legacy West Hotel

    (145 reviews)

    $$$

    We stayed here in May 2026 for a stay vacation to get out of our house for a night. The hotel is…read moremodern and clean. All of the staff we encountered were pleasant and professional. They offer self park for $23 a night (May 2026) or valet for $45. We did self park. The lobby is very attractive and melds into the lounge area. We were greeted immediately at check in and the process was very easy. In terms of the room, our room (two queen beds) was definitely on the small size. It was functional but certainly one of the smallest rooms I have experienced in Dallas. The beds and pillows were very comfortable. The room was clean and the carpet was not stained. The shower had a very strong water flow and was a sufficient size for one person. Overall, it is a very nice hotel. There is lounge and restaurant. The pool was supposed to be heated but in May the water was cold. The pool area has a small bar but beer options are quite limited. The best thing about the hotel is its excellent location. You are literally steps from Legacy West with the row of seemingly endless eating and shopping options. Having parked in the hotel lot, there was no need to drive and fight for scarce parking along the street. The reason for 4 stars is that at night we could hear loud music. I am guessing it came from a nearby bar or restaurant. The noise was loud enough to notice but not so obnoxiously loud as to prevent sleep. Still, the preference would be for quiet.

    Do not take your family here for the Thanksgiving Buffet...unless you want to feel embarrassed and…read moreripped off!!! SUCH A SUB-PAR experience. They charged as though you're at a high end buffet, and it was such a rip off. Salty dried up and cold food is what you'll get to eat. It's also missing classic Thanksgiving fare. That's alongside empty plates of crumbs which make you wonder why they say they have a dessert table. There was nothing but a layer of soup on the bottom of the pot, and the waiter said he wouldn't refill it unless I really wanted it! I paid for the buffet, not for empty plates. They weren't refilling the food, and though our ticket was 12:45-2:15 pm, most of the food was eaten/empty/not refilled. Ugly, unappealing, and really kind of gross. It also makes you wonder how they get away with what they're charging??? And don't even get me started on the attitude of the serving staff who were hard to find and ultimately condescending, not to mention rude (except the omelette guy). Anything you make at home will be better!

    Omni Frisco Hotel at The Star  - Omni Frisco Hotel

    Omni Frisco Hotel at The Star

    (136 reviews)

    $$

    We recently stayed at the Omni Frisco Hotel at The Star to celebrate my best friend's 50th…read morebirthday, and it was a phenomenal experience from start to finish. This is a gorgeous property in a fantastic location. Checking In & Perks If you aren't a member yet, definitely sign up before you arrive! Upon checking in, we were greeted with a complimentary drink and free WiFi. Karina handled our check-in and was absolutely wonderful--extremely amicable, professional, and the perfect example of excellent customer service. The Atmosphere & Unique Daily Themes One of the coolest features of this hotel is the daily theme hosted in the lobby: Day 1: A complimentary snack cart stocked with chips, candy, and water. Day 2: A fun trail mix station. A bourbon and burger event offered at a very reasonable cost. On our second day, we interacted with Rashad, who was also the absolute epitome of customer service. The staff here truly goes above and beyond. The Rooms & Amenities The rooms are incredibly large, spacious, and well-designed. Our room faced the mini-field at The Star adjacent to the hotel. Even though the hotel was completely at full capacity during our stay, the room was remarkably quiet. The soundproofing is top-notch. The bathroom was equally spacious. We did have one minor hiccup where a provided bath towel was visibly dirty, but the staff handled it flawlessly, immediately exchanging it for fresh linens the next morning. The pool area is beautiful, and both the bartenders and pool attendants were incredibly attentive and quick with their service. Dining & Events We spent some time at Neighbors, the on-site bar and restaurant, and sat on the patio to people-watch. There are also plenty of other great restaurants within short walking distance. As for the birthday celebration, the event space was stunning. The decor leading up to and outside of the ballroom was beautiful and incredibly well-executed. The event food and drinks were great overall; the only minor drawback was that the fries were a bit too salty, but the rest of the meal was delicious. A Special Highlight As an added bonus, Samuel L. Jackson was filming a spinoff of Tulsa King right when we arrived! Despite the production hustle and bustle, the hotel staff did a seamless job of accommodating regular guests and maintaining a premium experience. In closing, I highly recommend this property for its spacious rooms, stellar location, and a team that truly understands hospitality. We will definitely be back!

    We had an event at this location and while the venue is spacious and the service from the event…read morecoordinator was great, there were so many issues with this place. The hotel kept pushing back on contract decision already agreed on and signed off on. We had difficulty getting someone to come and open doors despite having instructions on time frames we needed rooms. One of the rooms we had till midnight one day, was taken over by cleaning crew almost 2 hours before we were even supposed to be out. We had a room near the lobby and outside people kept coming in, I had to tell 3 different people, in which the last person saw it first hand and handled it luckily but things just weren't done in a timely fashion. Now to talk about the room... let me just say, it's clean, it has everything you need for a stay but it is not a wow factor, nor does it impress you. For the amount of money you are spending per night at the this place, you at least expect some decent tv service. The shower has 1 sliding door that honestly does nothing to stop the water from splashing out onto the tile. The lamps in my room closest to the beds didn't even work. The closet wouldn't fully close which made the light stay on. And the toilet required you to flush several times just to get the toilet paper to go down. The room service is on very limited hours, but in top of that the restaurant has very limited and just ok meals. Overall just not impressed with this place whatsoever.

    Home2 Suites by Hilton Plano Legacy West - Guest room

    Home2 Suites by Hilton Plano Legacy West

    (20 reviews)

    Absolutely, this place is great so I would highly recommend…read more The staff was great, the breakfast is yummy, they accept pets which will keep me a Hilton member for life. I liked the shower glass doors and roomy space with the Zero products - my hair looked great using it. The interiors were really well tight out and impressive. The rooms had everything you need for long term stay. My only suggestion is that the linens be cleaned better. They smelled like they weren't washed with soap. I thought it was just my first room didn't get cleaned so they moved us but then the second, although not as bad still had that not so fresh smell to the bedding. I ended up getting my own linens and that helped me sleep much better. I did enjoy the bed, it was firm but not hard with some nice plush to it. I'm not a fan of microfiber fabric either. Although soft, it feels like wet socks so they need to switch to a nice parcel cotton or other nice quality. I'm not docking points though because everything else was so great. I like the sugar free syrup and the mango water. Two things I've never had.

    When I book hotels, especially for family trips, I put a lot of research into it. And many times,…read moreeven after all that work, they still aren't quite ideal. Home2 Suites was fantastic! We had a King suite with a couch for my husband and I and our young son. The pool was a huge hit and never busy. Service was great, food yummy, the hotel was beautiful. We were all very happy with our stay. They also have Texas shaped waffles. Go here!

    Home2 Suites by Hilton Plano Richardson - hotels - Updated May 2026

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