My family and I just checked out of the Renaissance Dallas Richardson Hotel after staying in room 216. While our overall accommodations included friendly staff, clean bedrooms, and comfortable beds, I need to address the unacceptable condition of the bathroom in our room. My husband and I traveled from Washington, DC, with our 5-year-old son, who had just undergone facial reanimation surgery. As you can imagine, this was an incredibly stressful and emotional experience for our family. After his release from the hospital, we simply wanted a comfortable place to rest that could accommodate both our son and the wheelchair he required immediately following surgery. When I checked in, the front desk attendant explained that because our stay had been booked using points and we arrived before the 4:00 p.m. check-in time, they had not yet completed preparation of rooms tied to point reservations versus standard reservations. Rather than make us wait, we were offered room 216. The staff was kind enough to provide us with a wheelchair while we waited for our son's wheelchair to be delivered, which we appreciated very much. After an exhausting and emotionally draining week, we brought all of our luggage and our son's belongings upstairs and immediately fell asleep. It was not until the following morning, when my husband attempted to shower, that we discovered the alarming condition of the bathtub. (Photos attached.) At first, I assumed this must have been an oversight due to our early check-in and that housekeeping simply had not yet cleaned the bathroom. Because we had medical appointments scheduled that day, we wore Crocs and flip-flops while showering, and we had already planned to wash our son in the sink to avoid getting his bandages wet. Before leaving, we specifically requested housekeeping service and asked that the bathroom be cleaned. When we returned later that evening, the ring in the bathtub remained exactly as it had before. My concern is not only how unsightly and unsanitary the bathtub appeared, but the fact that I find it extremely difficult to believe this was the first complaint regarding room 216. The condition was too noticeable and too concerning for management and staff to be unaware of it. Frankly, I feel insulted that this room was offered to us at all. It leaves me wondering whether guests placed in room 216 are simply expected to tolerate the condition without complaint. I am also troubled by the possibility that we were offered this room because our reservation was booked with points and because we arrived visibly exhausted, traveling with a disabled child who urgently needed rest. I am a longtime Marriott Bonvoy Platinum Elite member, and to be placed in a room with a bathroom in this condition -- particularly when I strongly suspect management is already aware of the issue -- is completely unacceptable. We informed the front desk last night that we would be checking out a day early. read more

Renaissance Dallas Richardson Hotel - Permanent ring in the tub - Hotels Near Me - Richardson, Texas

Front desk staff are great, hands down these folk rock. The place is clean and furnishings are contemporary. Location isn't the best but it's close to UTD and within a short distance to shopping, food as well as grocery. It's a convention hotel that is also adjacent to an event center, there's always something going so get your ass down to the bar early and make a reservation for the restaurant. I'll stay again due to as stated earlier its proximity to the university read more

They didn't clean our two rooms after calling the front desk and asking. The hot tub never worked the three days we were there. The Starbucks had tons of fruit flies in the pastry shelf. We had fruit flies fly out of our pastry bag when we opened it to eat. The tub had rust under and around the drain. They do not offer room service as the food delivery option was never available and it's very confusing on where to order food in the restaurant to take back to the room. We had to ask a waitress serving tables to place an order to go. read more

Renaissance Dallas Richardson Hotel - Rust in the bathtub - Hotels Near Me - Richardson, Texas

So...this place sucks.... I've stayed over 1400 nights at a Marriott in the past 13 yrs. And I've never, never had this happen. I was getting ready for a shower in morning, and unrolled the foot mat towel - and surprise! - a big ol cockroach. As a practice, I use the bathroom steam to unwrinkle my suits. So wouldn't you know - this thing climbs up the wall - and into my blazer. Now I've gotta shake the damn thing out, and whack it with my shoe. Twice. I was supposed to stay one more night, but honestly just couldn't. Here's where it gets good - I paid $298 for a night here - and because of the "bug" (that's what Chaun, the manager called it) situation - I was generously given 5,000 whole Marriott pts. Thats a $20 value.... $20?!? That's just insulting. Now, y'all know where there's one cockroach - there are hundreds near by. So when you turn the lights off, or eat at the restaurant. Y'all Enjoy!! But I'd sleep in my car before coming back here. read more

Renaissance Dallas Richardson Hotel - Y'all know what this is. - Hotels Near Me - Richardson, Texas

Four star hotel. Class operation with excellent service. Rooms are spacious and very comfortable. Indoor pool is covered and useable all year regardless of weather conditions. The bar is well run and the food choices are delicious. The buffet breakfast is loaded with delicious choices. Ordered an omelet too. The atrium is spacious and beautiful. Valet parking is a must if you want to drive to nearby restaurants and entertainment venues. Proximity to Cityline restaurants is a plus. Whether you are staying for business or pleasure, you won't find a better nights sleep. read more

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Beware if coming with children. For two years in a row, this hotel has hosted a "swingers and spanking expo" and this year the "southern pleasure expo" while multiple families in our group were also staying. Half dressed men and women walk around the lobby and restaurant (one outfit consisted of a string, yes, one string). Children had to be escorted to elevators with management blocking the view of what all was going on. Very sad that management would knowingly allow a children's group to book rooms when something like this is going on and also do a poor job of keeping these adult groups in their convention ballrooms. One adult in our group was groped in the elevator by a stranger. This is not what I expect from a hotel like the renaissance. read more

Renaissance Dallas Richardson Hotel - Events at the Renaissance - Hotels Near Me - Richardson, Texas

I came to the Renaissance Dallas hotel because I had friends staying there for a soccer tournament. I appreciate that they do have valet parking and they also have a parking garage, so it makes it easier to park, especially since there is limited parking around the hotel. I also like that if you buy a drink or food at the restaurant or bar, they will comp your parking fee. They also have an indoor pool, a gym, conference rooms, and a huge lobby/sitting area. It allows for lots of people to get together even if you don't want to go app to the guest hotel room. I spent most of my time in the bar area, and our waitress was very helpful and attentive. One concern I do have, which why I did not give them a 5 star is that the bartender paid more attention to the person paying instead of the quantity of alcohol she was serving and when I happened to say I was good the person buying the drinks said get her another and she proceeded to bring me another drink even though I didn't want one. read more

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We needed a place to stay while visiting family and this one was recommended to us. I'm not sure of when it was built but it definitely had a newish vibe to it. It was also very clean and the staff was friendly and helpful. We were also staying on a weekend where prom was going on and they had a Miss Texas pageant event so the hotel was full and busy. Our double room was clean, comfortable and very cutely decorated. See photos for examples but there were definitely design touches you don't typically see. There is a parking garage a short walk away and there's valet too. In and out of the garage was very easy. We had a great stay! read more

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3.5 stars Stayed 4 nights while attending a wedding. Positives: Centrally, located in Richardson, TX Clean rooms AC works well Nice interior decor Key Cards work well for the parking garage. Decent room rates. Cons: Food and drink is limited, breakfast buffet $20 is sad. Doesn't seem open for lunch and dinner Service is very limited only cleans room when you schedule it. Maid and Carts are not on every floor so you'll need to call for toilet paper and towels. read more

Renaissance Dallas Richardson Hotel - Hotels Near Me - Richardson, Texas

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It's been a long comeback from the pandemic for this property. Took over 3 years to get the Club back open and staff back to full force but they seem to be back to their excellent selves once more. Clean, comfortable and well appointed. No issues here. I can take DART from DFW to withing 200 feet of their entrance for $1.50 (yes I'm old). DART is pretty nasty and seems to be the go-to for the homeless to get out of the weather. Use it at high volume times and it's okay. If you have Marriott upgrades save them for this hotel - the suites are very nice. Well furnished and very up to date for IT - more USB plugs than any other property I have been to. Only issue is some traffic noise from the nearby highway at times. Great stay, pics attached. read more

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Really nice event space, but the parking getting out is absolutely abysmal, and frankly embarrassing. Buyer beware if you are hosting a large scale event here, your patrons will be stuck in the garage 45 minutes to an hour read more

Very nice hotel. Great staff. There were a few issues like broken elevator and keys not working at all during my visit. These are technical things that happen but staff was friendly which goes a long way. My only wish was a nice gym. I really think it could be revamped. Lots of equipment machines but free weights are impossible to use if someone is already there using them. Maybe a refresh and rework the layout. Thanks for a nice stay! read more

I had an excellent stay this past weekend! The staff was friendly and I especially enjoyed chatting with the bartenders. Will definitely stay again the next time I am in the Dallas area! read more

I have come to this hotel 2 years in a row now for a conference. They are great! The rooms are always very clean, staff are friendly and are accepting of different events. I will continue coming yearly. read more

After trying to check into the Courtyard Marriott where we typically stay when visiting the area for work we were quickly told that we were going to have to be moved to the Renaissance due to a leak. Not positive if it was truly a leak or they were overbooked but none the less we at least were set up with another place to stay. We hopped over to the Renaissance Inn which was just a short drive from the Courtyard. We walked in and were warmly greeted to check in and realized it was a much nicer hotel #upgrade! The lobby was beautiful with cool glass elevators that overlooked the lobby. The room was so nice and looked as if it had recently been renovated. They also have a restaurant in the lobby area, a bar that is opened until midnight and a Starbucks for your morning coffee fix. Our only disappointment was that we had to move back to the Courtyard for our second night in the area. read more

Standard business hotel. It's nice, but nothing incredibly fancy. It's in an industrial area with nothing really to walk to but the Dart train station which can get you to downtown Dallas in a flash. It's next to the Freeway though, and just a few minutes from Plano, from things to do in Richardson, and a half hour or so from Dallas Love Field. There is a cute walking trail nearby, but I was told to not go alone, so I got a bit scared off. The hotel lobby is nice, reminded me of the Luxor in Vegas with all the room doors facing a central area of the building that was open across all floors and capped with a skylight. It was a bit surreal to see. The rooms are just ok. The beds were adequately comfy. Toiletries are Aveda. Had to call for a room fridge. No microwave. Large side chair made me itchy like it was infested and had stuffing coming out of the arm. Room service was pretty good! I loved the broken yolk sandwich and Starbucks coffee. The hamburger and grown up grilled cheese were just ok. I was told the shuttle wouldn't take me to work because it was 6 miles instead of 5 miles, then saw it drop off co-workers to the same location after I had taken an Uber. I didn't get a chance to use the pool but heard it's indoors. Overall, I would say it's a 3 to 4 star hotel. Best for conferences and business trips. read more

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This is our second time staying here. The first time was an awesome experience. This time, we have to wait past 4pm to get our room. Apparently the cleaning staff have yet to clean our suite. We've been waiting since 1pm (did early check in, so they knew we were coming). If you have plans to stay here, I would suggest calling before showing up and asking if the rooms are ready. Otherwise you might find yourself waiting in the nice couches they have in the lobby area (which seem to be needing some cleaning themselves). The hotel is okay once you get settled in. read more

Renaissance Dallas Richardson Hotel - Floor with peanuts someone was eating - Hotels Near Me - Richardson, Texas

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No room service, no food, poor service, water scalding hot, hot tub nasty. They told us we could use the hot tub and directed us to it, see pic. There was no coffee, nothing. Worst service. read more

Renaissance Dallas Richardson Hotel - Biohazard tub - Hotels Near Me - Richardson, Texas

I'm sure this hotel is much better or can be much better when fully staffed. However, I was a bit surprised that a Marriott property like this would allow all the laundry to be piled up behind the check in desk. While I was greeted warmly and welcomed, the gentlemen explained due to staffing shortages, there would be no room service or breakfast due to having no chef. It just seemed that while the "lights were on, no one seem to be home". The room was comfortable and clean. But for the $158 per night I paid, I didn't feel the price matched the value or the Marriott ambiance. Just paying for a room without having a fully functioning kitchen or room service, was a a bit much. Blame it in the pandemic, but sooner or later this has got to get better. Welcome / check in - 3 Room cleanliness- 5 Room decor - 2 ( the furniture was not very practical) Amenities- 3 Staffing - 2 Overall - 2.75 stars. read more

A tale of two hotels. The Good: Front of house staff treated us wonderfully. Dwight at the front desk took great care of us with a Gold upgrade to a mini suite (corner room). Russom (and all the valets) were great - our kids loved this gentleman! Lawrence at the restaurant likewise was friendly and engaged our kids. The lobby modernization looks great. Downstairs common areas are consistent with brand standards. However the corner room (700ish square feet) gave our family of 5 plenty of space. There were both a mini fridge and microwave in room, which was nice. The weekend breakfast in the lobby restaurant (and Monday in the Gold lounge) was good and fresh. Eggs & breakfast potatoes were on point! They offered a little variety from one day to the next. We enjoyed the indoor pool area which was pretty clean. (Though, i suspect, scarcely used). The Bad: The rooms are in desperate need of a refresh. Worn, dated carpet and furniture was surprising - not many Renaissance properties left with such an antiquated (90s I say!) look. Had housekeeping issues: misadventures over extra towels and pillow (delivered 4 hours after requested -- after the kids had gone to bed: knock, knock). On Day #2, our room got completely skipped somehow . . . Very surprised that the bar was completely closed on Sunday afternoon - first weekend of the NFL schedule! Had called a friend to come in for beers and football... alas - upon realizing no refreshments were possible, we hit the road to the Wing'd Nut sportsbar (Bears bar - just 1 mile south along E Campbell). The Verdict: With modern (more clean) rooms, I'd bump a half *; without the housekeeping gaffes, this review would land at 4*. The front of house staff was responsive and welcoming. This is a good weekend hotel for families. The best thing about the hotel, ownership should be pleased to know, is the staff. We hope to return someday... after a much needed room refresh. read more

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There was this mold all over my blankets. When I found this out during my stay, I immediately brought this forward to the hotel front desk manager but he said this was just normal wear and tear. How is this possibly normal wear and tear?? Do not stay in this hotel, it's a health hazard read more

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Clean, convenient and nice hotel. Needed to be in town for a couple of days and chose this property as central to my meetings. Nice layout and convenient just off the 75 in Richardson. They have a nice Concierage Suite as well. Rooms are new and well appointed. I will definitely stay here again when business calls. read more

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I chose this hotel due to its convenient location next to a conference I attended this week. Walking in, the lobby is very modern and full of beautiful architecture. The staff was nice, the room was clean, and free shuttle service within 5 miles of the hotel which was really nice. The only things I felt were lacking was the unexpected hidden fees such as: 1.) No wifi unless you wanna pay $16.95 for internet service in your hotel room 2.) $15 parking fee per night if you wanna park in the parking garage everyday 3.) No complimentary breakfast 4.) No microwave in room 5.) $150 hold on your credit card for incidentals, just in case! Overall, beautiful hotel but beware of hidden fees. read more

Renaissance Dallas Richardson Hotel - View of hotel interior from above - Hotels Near Me - Richardson, Texas

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What a great hotel! My friend & I found this on a visit to the Dallas area and couldn't be more impressed. The rooms are VERRRRY reasonable price-wise, and the level of service, ambiance, and amenities are what one could expect from a high-end chain. Hats off to this place and I think I'll make this my "home" whenever I visit the area! read more

40 minutes on the phone. Took my credit card info drove 40 minutes and they tell me oh we don't have any rooms left for you. Dragged my parents and family wasted time and gas money. What a complete JOKE! Shame on you! Why would you book me if you have no rooms?? Why waste our Julia and Anderson were No help when we got there! Simply unprofessional and not trustworthy. Never book here they Will disappoint you!!! read more

Came here for the Raas All-Stars Nationals Championship Competition this last weekend. AMAZING hotel/venue. The staff are courteous. Complimentary shoe shine service. Amazing indoor atrium and decor inside. Feels like a vegas resort. Four Diamond hotel with lots of luxury. I loved this place. Very nice to stay at. read more

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We stayed here 2 nights during Thanksgiving weekend to be close to the Eismann Center. I would definitely recommend- it was clean and comfortable, and the staff was very nice. We didn't try the breakfast buffet, but one night I ordered a sandwich from room service and it was tasty (and not too ridiculously over priced). We would definitely sty there again. read more

The customer service was amazing, but the room was worse than the Aloft room I got for half the price. Will be staying at Aloft in the future. read more

Huge disappointment. We made an appointment over a week in advance to see the wedding space here. Took off time to drive down and see the space and when we got there they had no idea who we were or about our appointment. The person who was supposed to meet us was never even told to be there. Massively disappointing. read more

The hotel was nice, the bedding terrific, the homeless outside surprising. the hotel charged my personal credit card for incidential accidentally but did not provide a receipt. I have reached out NO LESS than 5 time to obtain the "folio" . I will claim fraud, if I do not receive a folio by Monday. read more

way overpriced for average room. Television would not stream - very poor internet. would not stay here again.

The lobby of this hotel is beautiful and very modern, unfortunately that is really the only nice thing that I can say about the place. The rooms are pretty subpar, even the suites. There is nothing special about the rooms, and we constantly we're running out of things like toilet paper and tissues. These were not replenished, unless we called more than once. The negative review is mostly due to the staff. They were incredibly unfriendly and very unwilling to help. I was here for an event and between our staff and event attendees, we had booked dozens and dozens of rooms. You would think that for a large booking, that staff would be somewhat hospitable. Personally, I felt like the staff was very cold when I came in and out of the lobby. We had lots of equipment and boxes for our event and we had women carrying them one by one, in high heels, staff would walk right past us and wouldn't bat an eye, or maybe suggest letting us borrow a luggage cart. I am very disappointed in the lack of hospitality here. I feel like Texas is known for its southern hospitality, but I definitely did not experience it here. read more

Richardson has really gotten an upgrade over the last few years. I used to always stay at the Hyatt Regency down the street but never again! I've traveled to the Renaissance so many times and it's been a wonderful place to stay while in the area. Its proximity is close to whole foods and many great restaurant options in the cityline complex. The conference area is clean and modern and located right next to the parking garage. The rooms have a simple modern texas vibe and surround an inner atrium. Noise isn't too bad from the atrium but some might find it bothersome. Rooms are spacious and have a large sink area in the bathroom which I always enjoy. The Junior Suite, which is larger than the executive, has a nice sized pull out couch with a separate bedroom off the living room. The concierge lounge on the 12th floor is great. They have a standard breakfast with eggs, bacon, sausage and continental items. The staff up there is incredibly nice. Dinner is also pretty standard. I've seen things like pasta dishes, meatballs, salad, etc. Where some other renaissances have an honor bar, this is served. I think it's a bit slower this way so I wish it was an honor bar. Overall, I'll definitely be returning and would recommend the Renaissance to anyone staying in the area. read more

Stayed this last weekend and wish we hadn't. Bed bugs or something. Went to bed with smooth skin and woke up with sores that look like bed bugs. If I could upload images on here I would post the pics. Giong to the doctor over it tomorrow. Tried to contact the hotel to inform them but the manager told the desk he was busy, I could hear them talking while they thought I was on hold. For the price and appearance of the hotel you wouldn't expect it. Probably would have been safer staying at the Pyramid hotel! read more

Stayed in the President Suite the Hotel is suppose to have a room open on the top floor for breakfast, snacks, drinks and coffee. The room was closed and no one from the Hotel seemed to know how to fix the situation. If it wasn't for being my sons birthday present. I surely would have never checked in the worst hotel experience by far. The water was turned off for 3 hours. After time I attempted to obtain one of the free services that I paid for I was harassed of charged for them. read more

My daughter and I stayed here 7/27/19 and checked out 7/28/19. We needed a night to just have fun. Let me tell you this hotels hospitality is perfect. Our 1st room we initially had was a higher floor room and the AC wasn't that cold, so the manager switch rooms and wow it made us smile from ear to ear. It was amazing! The staff was so nice and eager to help in anyway. Always talked to you when we left for dinner and returned. Always held the door open, so nice. The breakfast buffet staff was always so kind and the food was amazing!! I would definitely come back! Thank you for the perfect night!! read more

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The entrance to the hotel is stunning, giving it a great first impression! As I entered, their atrium is absolutely striking! Soothing it is to hear and watch the water flow in their fountain! Comfy it is to sit in their decorative furnishings in cozy sitting nooks! The lounge is quite inviting for a drink or two! And, the front desk is very friendly and helpful! Of the rooms and suites I had been in visiting friends and had receptions at, each was spacious and clean! The staff was great at setting up extra tables and chairs when needed! The one complaint is after awhile the rooms got uncomfortably warm! As for attending the annual tournament in their convention rooms downstairs, personally I appreciate the coolness of the room while most others hate it being so cold! What I do not like is the jacked up pricing for lousy food and drinks! And, let me conclude that parking is horrid; long wait of cars in trying to get out if in garage; and, long wait with valet also; each year I'd hope it fixed! Cheers! read more

Great hotel that has amazing service and really good food. I have never been to Dallas, and have never stayed at any other hotel, and will probably not now. This hotel rocked. Amazing customer service, rooms were very nice with big screens in the room. ONLY REASON THEY DID NOT GET 5 STARS? My only complaint is there was no free Internet. If they read these reviews, the DoubleTree down the road had free Internet (was told by some friends that were staying there) they might need to get on that to make travelers happy. We already pay enough for the room, hook us up with Internet, we especially don't like paying for slow hotel Internet (just a thought) read more

Renaissance Dallas Richardson Hotel - Hotels Near Me - Richardson, Texas

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Quick tip-this is a great place to stay if you're in Dallas! Now for the review. I arrived here for an extended stay for a business trip. I was warmly welcomed when I checked in and the staff at the front desk issued me my room card. Then up to the ninth floor I rode on the glassed elevators! There are three so you are never waiting for long once you press the button! The carpet is plush and new as they are still in the process of renovating. There is some construction noise but it doesn't start until late morning and ceases around 4:00pm. The room is very nice. High cotton thread count sheets and duvet. Evian water on the table. Large screen tv that is EASY to use! Nice touch! Aveda skin products await you in the bathroom along with plush towels that actually smell clean! All of the amenities are here in this room for any business needs you may have. Charging ports are on lamp bases and there are several around the room. Bring your charger cords, obvi.... The dining area on the first floor serves three meals daily as well as a Starbucks bar that is open until late night. The food at the restaurant is so fabulous and fresh that you really don't need to leave the property for meals. An excellent ribeye has been enjoyed for three nights in a row as well as the grilled salmon Caesar salad (TDF) and the wagyu burger. I have also heard that breakfast is very tasty! There is a huge sports bar with wide screens and a very nice selection of locally-sourced beers and any cocktails you could want. I love to workout so a gym is a big deal for me. Especially a gym that is well-appointed and clean! Fresh towels and water are always available as well as fresh fruit in a bowl on top of the water station. The gym overlooks the pool and the hot tub area, which is indoor and available for use no matter what the weather. It is also immaculate with beautiful foliage accenting the decor. The decor of the hotel is completely en pointe and has a zen feel to it. Light music is piped through the speakers and there is a fragrance to the air that is refreshing. The employees here seem to really enjoy their jobs because they are all so polite and friendly. Willing to answer any questions or offers solutions should you have an issue. I am a fan of this property. I will definitely stay here again when I return to the DFW area. Thank you, Renaissance, for such attention to detail. It is noticed and much appreciated! read more

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Marriott's version of Hilton's Embassy Suites I guess. Great service here. I stay here normally, so there wasn't a conference or anything going on. The people at the front are very friendly. I've encountered nothing but nice people here. Free breakfast in the morning downstairs. It's not too shabby. The room is average, nothing spectacular to write about. Not a real fan of the shower here, nor the bathroom layout in general. I felt there was a lack of towels in the bathroom. No Ethernet cable in the room, so if you intend to use the hardline internet, bring your own (you might be able to ask for it). Otherwise, the wifi just sucks. Concierge Level is on the 12th floor, which is only accessible by elevator with your room card. Valet parking is in the front, self parking is in the structure across the street, which is accessible by room card. read more