Connor is an amazing hospitality representative. Goes above & beyond expectations when given a personal issue, he resolved it expertly

Absolutely horrible from the moment we arrived. First room they gave us was filled with paint fumes and dust no screen to open the window and get any air so we asked to switch rooms. We switched rooms that room also smelled like slight paint fumes and when you open the window it did have a screen, but you could see and smell dust and they had tools everywhere outside the window and we were there while we were doing some remodeling in our basement so we left our house to get away from the dust and the paint fumes. We got two rooms. They were both the same and a complete nightmare. Dirty, no toilet paper, shower door wouldn't close all the way so water spraying everywhere, the smell in the building was bad. When we booked we paid for the breakfast and when they check you in for the breakfast, they ask your room number. She said it wasn't paid and that they would be charging us $14 and we said no we paid for it and she didn't believe us. She treated us very rudely. Then the breakfast was cold and I still don't know if they're gonna charge us as we just left there so we paid for two nights two different rooms and everything from paint fumes and loud noises and drilling at 9 AM on a Sunday morning to people screaming and arguing in the hallways at 4:10 AM, and then no necessities available like toilet paper in the room towels. When we went and asked for towels they had the guy from outside that was smoking, go in and grab them and hand them to us. He did not wash his hands or anything. It was just the worst place we have been. We usually stay at the Marriott, but they were full as we needed two room rooms for the family while the basement was being aired out. When you stay somewhere that says Hilton, you expect a lot more. This was more of a motel six experience not what we paid for. I would highly recommend finding a different hotel to go to. Really really bad. They say that they give you cookies we were never offered any warm cookies like they advertise. They have two bottles of water in the room which they charge you for. The refrigerator didn't keep our items cold, which we ordered stuff to put in there for the two days, we were all there, there was nowhere to park. They're doing renovations, but they should really close off the rooms on the floors that they're doing because there is dust and smells everywhere from chemicals and it has made me sick. If you look at some of the reviews from a year ago, they showed all the remodeling that was being done and there is nothing different a year from a year ago. It's absolutely amazing that this is a Hilton hotel. read more

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My husband I travel quite a bit and usually stay in Hilton properties. My husband travels approximately 75% of the time for work and usually tries to stay at Hilton properties. He is now rethinking whether or not he wants to use Hilton anymore. They are typically excellent and welcoming. This stay was absolutely horrible. I only slept in the bed once for 5 hours. The rest of the time I only showered, changed clothes and laid down for an hour or two. My mother was at Peace Hospital and dying. I rarely was even in my room which was a good thing. It was extremely loud, dusty and not user friendly. The bar was closed as well as any dining options. The "breakfast" was not good. Hilton usually has good food. This was nasty. I didn't want to chance it and didn't eat. I later found out that being a diamond member meant absolutely nothing to these people. They acted like they were doing the customers a favor by "letting" them stay in this hotel. I tried to buy an OJ at the front desk and the disheveled male didn't have a clue how to do this. I told him to forget it and I would go elsewhere once I changed clothes. The staff with the exception of Renee were not helpful. She was professional, emphatic and efficient. Unfortunately, she worked day shift. I came back to the hotel at 4 am and my key once again did not work. The front desk person was a disheveled male who was asleep at the front desk. I had to bang on the window and wake him up in order to get in to the hotel. He was extremely rude. I think that he was actually a maintenance worker. The next day, once again my key didn't work and this time a housekeeper was in the hallway and opened the room for me and offered to go and get me a new key. She did this and I sincerely did appreciate it. However, that night the girls soccer team stayed there and were running up and down the hallways and the noise level went up again. It wasn't the girls fault. The hotel is under renovation and should be closed until completed. They are developing a horrible reputation in the community. If I had read the Google and Yelp reviews prior to booking the reservation, we would have never booked that hotel. I was there for 4 nights and 5 days. Never once did housekeeping clean my room even though I asked at the front desk. I was told later that because they are renovating, they are short staffed and don't have to clean the rooms. Unbelievable. And to make matters worse, they ended up telling me if I wanted to extend my stay I would have to move to a different floor. My mother was dying and the last thing that I wanted to do was switch rooms. Therefore, I decided to check out and move to a different hotel. Because of the horrible experience that I had there: keys not working (had to be replaced 3 times during my stay), getting locked out of the hotel, internet not working, no room housekeeping services, rude unhelpful staff and a leaky shower that when I tried to sleep it never stopped even though I did inform the front desk that it was an issue and the fact that even though we called to complain, we were told that we would get a refund within 3 days. This didn't happen so we called again. We were informed that Jessica the onsite manager denied the refund and stated that there were no issues. I would never stay there again. The fact that they are renovating and short staffed along with NO amenities is unfortunate. However, due to their bad behavior, I will NEVER stay there again and am now reconsidering whether or not to stay at anymore Hilton properties as there are definitely other options available. They may have stolen/robbed me of the money that I paid for the room. But, in the long run, I am going to tell everyone that I know to avoid any Hilton properties in Vancouver, Washington. read more

OVERWHELMING PAINT FUMES IN ROOM. This hotel is under renovation and they are having guests stay in rooms that are only partially renovated. These rooms should be out of order. I had to leave due to paint fumes. I couldn't bear it for more than a few moments. I tried to check out at the front desk after only 1 hour. They claimed they couldn't check me out and refused to refund my money for the night. I had to stay at another hotel for the night. When I contacting the general manager for a refund, my request was denied. Poor quality and poor customer service. Unacceptable practices for hospitality & management. read more

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Very tired property that Needs updating Sign states they are in the process of remodeling over a 2 year period! In my opinion that extended period is unacceptable and should be shut down immediately as the furniture is in very bad condition. See my photo below. The shower head is restricted to the point that getting wet to remove shampoo is difficult. Had a fair breakfast however that use to be complementary as a diamond member. Was charged $25 for 2 people. For that price, should have gone to Elmers. Nasty. This hotel is not up to minimum Hilton standards. I can't recommend staying here at any price. read more

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Confirmed reservation. Arrived at 3am after a 7 hour flight delay and there was absolutely no one there to let me in. For 20 minutes I knocked, buzzed, called over and over, even walked the perimeter. No one came. Locked out of a hotel I had already paid for and unable to even check in. I had a corporate workshop to deliver that morning and needed to be up by 7am. Instead I was finding emergency accommodation at 3:30am out of my own pocket. Management's response was that we "missed each other." I was outside for 20 minutes and saw nobody at all....thats not "missing each other" They refunded the original reservation but declined to cover the $170 I spent elsewhere or offer any real compensation. They advertise a 24-hour front desk but that was not my experience at all. Buyer beware if you're arriving late. read more

We were booked into this hotel as part of a bulk rate by our daughter's soccer club. This was easily the worst facility we have ever experienced in the Hilton chain, and our experience will significantly impact future decisions on both vacation and business travel. Nowhere on the website is there any communication regarding the current construction impacting this hotel. The entire first floor is a work zone; there is paint, construction equipment, and drop cloth flooring throughout the common areas with unsafe storage of potentially combustible materials strewn about. The restaurant is closed, with the complimentary "breakfast" served out of a conference room. Food was not up to Hilton standard, and there was little provided in the way of options for dining onsite. Use of the amenities advertised on the website was significantly impacted by this construction - I used the fitness center and the aircon was non-functional with fumes from the work being done throughout the facility. Additionally the front desk was staffed infrequently, and the staff - with the exception of Connor who helped us at check in and was very courteous and provided information on the construction - was universally unhelpful. I stood at the front desk for over 10 minutes without any staff present and was eventually helped by someone who was likely from maintenance but certainly not guest services. My recommendations for this hotel are as follows: 1. COMMUNICATE THE CURRENT CONSTRUCTION SITUATION AND ITS IMPACT ON YOUR CUSTOMERS AND SERVICE PROVIDED. Allowing customers to book stays here when the building is barely functional is borderline criminal; the fire alarm went off at one point on Saturday morning and when we found a staff member present at the front desk we were told that it went off due to "shower steam"? We did not feel safe during this stay. 2. You should have EXTRA customer service staff onsite during this construction. We often could not find staff for questions. This is NOT a Hilton-quality facility. read more

Update: Complained to Hilton, and after a long long conversation, I was finally offered Hilton points (which I never received). I finally got a refund through American Express, which cancelled the charge. Here are my photos of the awful hotel! read more

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This hotel is under construction, and unfortunately, it shows in all the wrong ways. The elevators were out of service, and we were left to walk up multiple flights of stairs--past a half-demolished hallway that felt more like a construction zone than a hotel. When I asked the staff for support, the response felt dismissive. Offering complimentary water after that experience came off as more insulting than thoughtful. There were three of us traveling for business, staying in separate rooms, and we all felt the same. When I told the manager that two employees had directed me the wrong way--straight into the construction--she defended them, saying they wouldn't have known where I was going. But the construction was clearly limited to one side of the second floor. I genuinely felt unsafe and surprised there wasn't clearer signage to guide guests away from active construction zones. Breakfast was mediocre at best. Between the poor communication, unsafe conditions, and lackluster service, I wouldn't return--and I wouldn't recommend this hotel to anyone traveling for business. read more

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I travel hundreds of days each year and Hilton properties are my hotels of choice. This one was "ok" but definitely nothing more than that. The good: front desk staff when I checked in were friendly and competent. Check in and out were both seamless. My room was clean, quiet and comfortable. The location is close to the Portland airport. The areas for improvement: The couch in my room was missing upholstery. There are numerous pictures in other reviews so clearly the hotel already knows about it. While I sincerely appreciate having access to a fitness room, this one is really small, cramped, and I was thankful to be the only person in there this morning. The one stationary bike was not working. The 30 and 35 pound dumbbells are all (there should be a total of 4) missing. Breakfast was over $14 - for a scoop of scrambled eggs and a bowl of oatmeal. Very thankful to be a Diamond and have this amount credited. I could have bought hard boiled eggs in the hotel store and I had oatmeal packets in my luggage. The coffee shop is a nice addition and I understand the upcharge for this but they had no sugar free syrups. read more

Booked for a few day getaway with my kids. Found out after checking in on the app that they are undergoing renovations so there is plastic laid out on the carpet, paint everywhere with fumes, and tools scattered. While in bed I heard water leaking roughly around 11pm. Went to see where it was coming from and noticed the fire sprinkler leaking water all over. Called the front desk and had to wake my kids up and pack everything just to move up to the 3rd floor. The hotel said due to booking through a 3rd party there was nothing they could do for me. I highly recommend looking at other options read more

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May 2025 First, I will say that we have stayed at a variety of different Hilton properties over years of travel and usually we enjoy our stay and have positive experiences. Also, the staff at this facility was helpful and efficient, so this isn't about them as much as it is a management problem. We sent an email but received no reply, so I'm sharing here in hopes of letting others know about our experience. We made this reservation well ahead of a trip to enjoy a concert in the area. We have stayed nearby in the past and were familiar with the area and facilities in the area. Normally we stay at another Hilton property nearby, but this time the rate at this property was significantly more favorable. We decided to give it a try. On arrival, we discovered why. We usually stay on an upper floor, so we selected a room on the 3rd floor. When we arrived, we were informed that due to remodeling in the building, the elevator was disabled. Had we been informed prior, at check in, we could have selected a room on the first floor. We should not have to ask about that. It should be offered. We had to haul our luggage up three floors of stairs. The phone in our room didn't work. We couldn't call the front desk or anywhere else. We mentioned this to the front desk and were told that it was due to the construction work. It was never connected during our stay. This is a safety issue. I should think the fire department and code enforcement would have something to say about it. We had our own cell phones otherwise we would have required different accommodations. There was no bar soap at the bathroom sink, we had to ask at the desk for it. We didn't have enough towels either. A small detail, but just another thing that was lacking. The breakfast provided was good, but the single employee assigned to attend the breakfast buffet had more than she could do to keep up with the demand. read more

DON'T STAY HERE! Worst experience I've ever had with a hotel and I travel a lot. Under construction (dangerous you shouldn't even allow people on the entire floor also because of the fumes) and multiple smoke detectors were going off throughout the floor. Told Connor at the front desk and maintenance came and took several out, then more began beeping. After about a hour I requested a new room. Connor lied and said they were all booked up. When I called him out of it because I could see rooms were available online, he tried to have me book and pay for a whole new room. OVER TWO HOURS AFTER my arrival and going back and forth with Connor, I finally got a different room and could go to sleep. Derryl the maintenance guy was so kind and genuinely felt bad, even he was try to ask Connor to put me in a different room. read more

We were not told the hotel was under a remodel when booking our room. Elevator was not working, smelt like paint, drywall dust on the stairs up to the room. Our room was decent, had two queen beds and a desk with a desk chair. There was no couch or sitting chair. Our shower was out of shower gel, other than that it was decent. Overall decent stay. read more

The previous worst places were the holiday inn by Los Angeles (Venice Beach); Peppermill at Centralia. This is in the running with the state of furniture. It is easy to cover this with fabric and it would go unnoticed. But ... It didn't. This is so different from ALL other Doubletree hotels. It needs to change its brand. Doubletree is synonymous with high quality - this was not. read more

DoubleTree by Hilton Hotel Vancouver, Washington - Picture of furniture - Hotels Near Me - Vancouver, Washington

I had a very good stay at this hotel. I checked-in fairly late in the evening, but the check-in process was seamless. My room was very clean and comfortable. I used the pool and hot tub amenities, both were clean and set at the perfect temperature. The hotel needs some minor updates, but overall a good stay. read more

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I checked into this hotel and went to check out my room. The furniture was in terrible shape, so I returned to the lobby and asked for a replacement. The desk clerk said that all of the rooms were like that. I said that in that case I did not want to stay there. To my horror, she said that that was not possible. I complained that the pictures on their web site were much more appealing and I insisted that they cancel my booking. She pointed to a sign in small print on the counter which acknowledged that the quality of the rooms were not up to Hilton standards. I said that she should have brought that to my attention. She said that she was simply following management orders. So I asked to speak with a manager and was told that there was no manager in duty. I spoke with other guests who were all complaining of the same problem. Apparently the hotel cleaned the furniture with some solvent that stripped the leather surface. I can not believe that this hotel is part of Hilton, and I am shocked with the way this was handled. I left the hotel but the desk clerk refused to cancel the charges. read more

DoubleTree by Hilton Hotel Vancouver, Washington - Damaged furniture at Double tree Hilton Vancouver. - Hotels Near Me - Vancouver, Washington

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Probably the worst hotel I've ever stayed in. The common areas were dirty and grimy, and the fridge was CAKED in dust as if it had never been cleaned (see photos). Even worse is the customer service. I was trying to take an afternoon nap but then some kind of drilling began on the roof (I was on the top floor). I called the front desk to ask how long this would continue and they lied about it stopping soon. Then I talked to the manager who said it didn't matter how loud it was or if it was directly over me because it wasn't "during quiet hours." They refused to move me to another room, so I demanded to that they cancel my second night so I could leave and go elsewhere. They again refused that. I contacted Hilton Corporate who rebooked me at a nearby hotel of another brand. When I arrived at that other hotel, I briefly mentioned my story and at the front desk they told me it was a common story - that the Doubletree is absolute trash and the people running it suck. I was shocked they'd be so straightforward about another Hilton brand but I guess that's just how bad it really is. YIKES. read more

DoubleTree by Hilton Hotel Vancouver, Washington - Hotels Near Me - Vancouver, Washington

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We chose this hotel based on a location close to my wife's doctor appointment. After check-in, we took the elevator to the 3rd floor to our room. About 10 minutes later, we decided to go eat. The elevator was closed, so we took the stairs. On the next day, the elevator was working, and we left for the day. When we returned, we got in the elevator and made the ride to the 3rd floor. THEN, it quit working with us in it. After about 15 minutes, it returned back to the first floor, and the door opened. Fire truck was pulling up out front. We asked for some compensation for the incident. The front desk clerk told us that he could only give us breakfast vouchers. Well, it sounds ok, BUT the breakfast was a very typical continental breakfast that they charged $14 for. The room had a couch that's shredded. read more

DoubleTree by Hilton Hotel Vancouver, Washington - Hotels Near Me - Vancouver, Washington

Hotel is extremely run down, I was shocked this was a Hilton property. The elevator was down for renovation and the 2nd floor hallway and room smelled of amonia. I checked out before even using the room to go to another hotel. They charged me for one night however because "they reserved the room" for me and because I should have seen a disclosure about the renovations. Ridiculous. I would avoid this property. read more

This might have been my worst hotel stay ever. Staff was friendly, but that's where the positive portion of the experience ends. When I arrived, the front desk warned that the furniture was in bad shape. She also warned that all of the rooms are like that. Not really a big deal. They're renovating, so I get it. It was really bad though. The paint in the hallways and room haven't been completed. It did look like the bathroom had been remodeled, but I'm not sure. The float in the toilet stick, so it either wouldn't fill or just kept on running. The refrigerator in the room was loud when it cycled on. About as loud as an idling car. The budget price attracts families with children and the walls are thin, so be prepared for children screaming and running up and down the halls. We left the room about 10am the next morning and were out for the day. When we returned around 7, the room had not been cleaned. We headed down to the bar and had a few drinks. The bartender was friendly, but spent most of the time complaining about the management of the hotel. We returned to our room around 10pm. Still not cleaned. We left the next morning around 9am. We noticed a brigade of cleaning crews in the hallway and assumed they just clean every other day. We stopped at the front desk to ask that they make sure our room would be cleaned. They assured us that all rooms were being cleaned that day. We returned around 7pm and the room still hadn't been cleaned. We stopped by the front desk to ask about it and they said they would send someone up. We hung out in the bar for a couple of hours listening to how bad it is to work there. We returned to our room around 9. Still not clean. We had breakfast at the hotel around 9:30. They serve until 10, but had started to break everything down already. There were no plates or cups. There was no more waffle batter. Everything else was running low and had been sitting for a while. We checked out to go to another hotel. read more

DoubleTree by Hilton Hotel Vancouver, Washington - Sitting area furniture - Hotels Near Me - Vancouver, Washington

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The furniture is in terrible shape. The staff told us at check in that we can request blankets to put over the sofas that are peeling! What a joke! Do better Hilton!' read more

DoubleTree by Hilton Hotel Vancouver, Washington - Pictures of furniture in room. - Hotels Near Me - Vancouver, Washington

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If I could give zero stars I would! What a f***in sh**hole!! The oven must be broken like everything else? NO FRESH WARM COOKIE AT CHECK IN! Maybe to signify that you WILL NOT BE having warm welcoming stay at this fleabag motel??? What hotel doesn't have adult size pillows? What an absolute joke of a "hotel" read more

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I'm just going to show you the pictures of the couch and ottoman. Literally the worst room I've seen in years. Do not support this level of indifference to the traveler. read more

DoubleTree by Hilton Hotel Vancouver, Washington - Hotels Near Me - Vancouver, Washington

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What a dump. Disgusting 30 yr old peeled off couch, broken heating system and nasty staff. Tried to overbill me 300 bucks on a two night stay but I caught it. Stay away at all costs read more

If I could give 0 stars I would! As a loyal Hilton Diamond member I'm appalled that this hotel is associated as a Hilton Brand hotel. It does not look or feel, what the Hilton Hotel stand for. This place is a disgrace to the Hilton brand. Ugh this is what I get for not checking yelp reviews first. The furniture looked like it came from a dumpster. All the leather was pulling off the sofa and ottoman's. The furniture looked all beaten up and run down. Went back down to the front desk and he told me there was nothing he could do about it. All of the furniture in the hotel was in that condition. Wow, just wow. I still requested to move and he was right, the room we moved to was in the same condition. The best he could do for us was give us a sheet to put over the sofa. I had my kids with us and have a 2 year old. I didn't want him touching the sofa and choking by accident on the little peels of the sofa by accident. I'm so thankful we were only staying for one night. We would have moved to a different hotel but we got to our rooms so late that it would have been an ordeal trying to switch hotels, or I would have. I have never stayed in any Hilton brand hotels/resorts in this bad condition. The conditions of this hotel was at a level of a Motel Inn! This was obviously a different hotel previously. This place is in dire need of maintenance and repairs. In addition to the dilapidated furniture connecting to wifi was nearly impossible. And on top of it at check in they ran out of their famous chocolate chip cookies. The one thing my kids were looking forward to. Definitely will not come back to this specific location and will definitely not recommend to anyone. This is totally unacceptable. The only positive about this experience was that the person working that night was understanding to our frustrations. He apologized for something that is out of his control. read more

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A garbage sofa and a broken elevator. My recent stay at the DoubleTree was a huge disappointment. The room itself felt neglected, with a ripped and worn couch that made the space feel unclean and poorly maintained. To make matters worse, the elevator was out of service, forcing me to carry my luggage up to the third floor despite having a bad back. When I reached out to customer service for help, I was shocked by their indifference. They told me there was nothing they could do--even as a Diamond member! For a brand like DoubleTree, I expected far better quality and care. This experience has left a lasting negative impression, and I will never recommend this location to anyone. I certainly won't be returning. read more

I am a Diamond member and stay over 100 nights per year on average. This hotel is by far in the poorest condition of any Hilton hotel I have ever stayed in. The furniture is literally falling apart and the heat is not functioning well not to mention the Walmart quality window mount air conditioner hanging on the wall. This is not up to Hilton standards. Stay somewhere else. read more

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Employees are nice and friendly. The location stinks! Literally, all the entrances smell like mold. The bathroom was redone, but that was about it. There was webbing all around the top corners of the room when I looked closer! Had to check out of here because of my unexpected roommates. The landscaping hasn't been done in a while, everything was overgrown and bushes overflowing into parking spaces, scratching the paint on my car. read more

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Do not stay here. The bathroom is infected with black mold. The rates are expensive, and they don't offer free breakfast. Manager and employees truly tried to justify black mold in the bathrooms and they charge a security deposit PER DAY. Do yourself a favor and don't stay here. Not worth how expensive it is. read more

DoubleTree by Hilton Hotel Vancouver, Washington - Black Mold in the bathroom Torn up furniture - Hotels Near Me - Vancouver, Washington

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This hotel is in need of some real updating. This is not nearly up to a standard of a Hampton much less a doubletree read more

DoubleTree by Hilton Hotel Vancouver, Washington - Texted with the front desk and they confirmed this is what most of their rooms look like - Hotels Near Me - Vancouver, Washington

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This hotel is shockingly poor for a doubletree. See picture of the room attached to this review. Forget ever having hot coffee since it's filled once in the morning and never checked again. The alarm in the room literally had no power cord so was dead. Breakfast helpers are very nice but food is out a lot of the time. Don't stay here until they update the property. New owners and management have their work cut out for them. read more

DoubleTree by Hilton Hotel Vancouver, Washington - An example of old and beat room items. - Hotels Near Me - Vancouver, Washington

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Stayed 4 days, had to keep asking for more towels, take out own trash, clogged sinks/tub, no in room coffee/tea, only serviced every other day, so bed only made up once. A/C set to freezing, could not get comfy. Breakfast buffet decent, coffee/tea service in lobby 24/7, nice indoor pool, evening and weekend staff great mattresses too hard, but loved the soft pillows. read more

My husband and I were on a business trip & stayed here. Before we arrived I read all the negative reviews, i was skeptical so I called & asked what was going on. Yes the couches looked awful but the service was amazing & Grace was nice enough to give us another room because our first room was too close to the bar/dining area, we loved the fact it was quiet and got much needed rest from a long day of driving. They are in process of renovating, so give them a break. Loved it here. read more

This place is a disgrace to the Hilton brand. I recently stayed here and the experience was a disaster from beginning to end. The woman working the front desk had an unpleasant disposition and was not helpful at all. We were assigned a room that smelled like cigarettes, mildew, and funk. When we asked to be switched to a different room, the rude lady at the front desk told us that we couldn't switch rooms and even if she switched us, it wouldn't resolve the issue because all the rooms smell the same. After a bit of back and forth, she finally agreed to switch us. The new room smelled a little bit better, but was still run down with old, beaten up furniture. The only positive about this experience was that the lady working in the downstairs restaurant was really nice and attentive. read more

DoubleTree by Hilton Hotel Vancouver, Washington - Raggedy sofa and ottoman in the second room. - Hotels Near Me - Vancouver, Washington

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We booked this Double Tree in Vancouver WA on 4/12. When we got there we were shocked by the reviews stating mold and ripped up furniture and asked the front desk if what we read about the room conditions were true. They confirmed and we asked for a renovated room, they said they weren't ready. I said then we don't want to stay here, they said that's fine but don't cancel now. If you no-show it's easier for us to refund you when you call the manager back on Monday. So we drove 3 hours home. I call for the refund and the systems are down, call back later in the week and they say oh because we charged you we can't refund you. The manager Amanda said she wasn't there so she's not responsible for what her staff told me. I said that's not remotely true and she said oh well let me get their side of the story because they didn't put any notes in. As the manager Amanda is responsible for the interaction and lack of notes. Amanda shows NO inclination of helping in this situation, didn't even take my contact info before ending the call. I booked DoubeTree because it's DoubleTree, this hotel does not meet that standard. We default to Hilton when were looking at hotels because of the standards, because of the service. This experience obliterated that perception. Low standards, standoff-ish and dismissive service. We never got a refund, and will never stay at another Hilton or Doubletree again. read more

We booked our king bed studio suite online. It took 20 minutes to get checked in because they didn't have the room we booked available for the 4 consecutive days so they had to do some shuffling. After several calls to the manager they put us in a room on the second floor that had just been remodeled. On our way to the room on the second floor we found out the elevator was out of order due to construction, the young man ran down the hall to tell us the stairs are at the end of the hallway. We made our way to the stairs only to find that they were covered in construction debris, painters paper, buckets, debris everywhere the hallway was covered in plastic. Our room was literally in the middle of two rooms being completely remodeled and demolition. The construction workers were actually throwing stuff out the window into a large metal bin. It was so extremely loud. We went back down to the front desk and asked for a different room. They said they would have to "downgrade" us to a two double/queen room. we we got to the new room I found food under the corner of the bed. Continental breakfast is available for $14.95/per person. The young man at the front desk was friendly. they do allow pets when I called. They said it was $50 however they charge me $30 a night and they said at the end of the day if we didn't use anything in our room they would refund the extra dollars and it would only be $50 for the entire stay.....we will see. read more

Kindness and generosity! I'm an ICU nurse in Seattle. Yes, downtown Seattle. I'm heading down to San Francisco and needed a place to stay the night. Despite arriving at 2am, the reception desk lady was so welcoming. Who said Social Distancing couldn't be friendly? Got checked-in and flopped into wonderful bed. Woke up this morning and checked out. Cost for the room? ZERO. NADA. $0.00 They thanked me for what I do and this was their way of saying 'Thanks.' Can't tell you how much that means to me. THANK YOU!! read more

This is the most inattentive corporate image hotel I've ever stayed in, the sofa inside is torn and tattered, the toilet has adult dirt in it, very disgusting read more

DoubleTree by Hilton Hotel Vancouver, Washington - Hotel room sofa - Hotels Near Me - Vancouver, Washington

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$165 a night ripoff. Ragged furniture 1980's carpet. Breakfast was a joke, 930 Sunday morning cold eggs cold omelettes no bacon no sausage and they have the nerve to charge $14.95. complain to the manager and she didn't seem to think that was a problem. I've traveled over 1,000,000 miles of my career and I will never ever stay at another Hilton property. I am not honored to be a Hilton Honors member. read more

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