Recent stayed here, it was very nice.They had nice rooms.Great breakfast in the morning , a really nice workout room which I used and were very dog friendly. I would definitely recommend this hotel. They did not have a hot tub that I could see , but they had a very nice pool. Oh we didnt have a microwave our room. Still 5 Stars though :) read more

I stayed at this location for a few days at the end of March & beginning of April. On April 1st, before going to bed, I straighten up and gathered all my used towels for the past 2 days. I needed a hand towel, I remembered seeing one inside of the bathroom drawers (the drawers have no face, just an open space.) I noticed the towel was push back into the space, so I pulled it out and to my horrifying shock, the towel was saturated in fecal matter. My assumption as I was distressed and traumatized, that a disgruntled employee had done this. I immediately got dressed and ran down stairs to get the manager. The manager came back to my room and confirms my worst fear and was equally ashamed and extremely apologetic as he removed the towel (pinching it with two fingers as to not get his hands soiled.) The next morning at checkout, he profusely apologized and mentioned along with my personal request that upper management would be notified. He gave me "30,000 Hilton points, which he explained at some locations would cover 1 night at this location and at others may partially pay for 1 night." I waited until April 6th and heard nothing back from anyone, so I preceded to leave reviews with Hilton and Expedia per my horrific and distressing experience. On April 8th I received a substantially long email from the manager of all housekeeping at this location outlining his concern, sincerest apology as well as him taking responsibility for this situation and assuring me that this would be taken care of and escalated to management. On April 9th, I received a generic email from the assistant manager expressing his concerns, empathy and apology for my distressing and traumatic experience. He also mentioned that he was out of office for the next 6 days(April 15) and wanted to make sure he contacted me about this and when he returned he would reach out to me directly and come to a resolve for my experience. Well, 12 days passed since April 9th and I never heard from Alex Araiza. So on April 21st, I called Hilton customer service. I expressed the distressing and traumatizing experience as well, when asked what resolve I would accept to make this right today, due to the damages both physical and psychologically, I mentioned a resolution that I deemed acceptable, he then (while I was on hold) reached out to the manager of Hampton inn. I spoke with the manager and expressed how devastating this was for a neurodivergent person and shared the same resolution with him. He expressed his inability to do such as well as mentioned the employee responsible was fired for this action and offered to refund my stay and give me a total of 30,000 more points. When speaking to JOHN I expressed as a licensed barber (with an equivalent degree in sanitation, sterilization and disinfection) the extreme risks, diseases and harmful health concerns that a person would encounter coming in contact with human fecal matter. I Also expressed to both managers (the one on duty when I experienced this )and the one I spoke to over the phone(JOHN) that this was unacceptable and it didn't make up for the distressing and traumatizing experience I encountered. Which he was empathetic and agreed. He also mentioned that internally Hampton inn had several meetings and an investigation regarding my experience, yet beyond 2 emails, I NEVER was contacted directly. Wouldn't you think prior to having several internal meetings and investigations, they would've contacted me immediately? Especially considering the reputation and global brand HILTON is? After this phone call I reached out to Expedia and they immediately refunded me, as I used their platform for this trip. Had I never took the initiative to follow up I was completely forgotten and believe that's still the case. When speaking with JOHN, he mentioned that the regional vice president was already aware of what had taken place, at which time I told JOHN that I'm expecting to hear from the VP as well as they had better come to a resolution that I deemed acceptable or i may have to seek legal counsel. Here we are close to 40 days after my horrific ordeal and still no resolution has been achieved. What a shame, that such an experience could take place to a traveler and no one is willing to correct it, not to mention give the proper attention to. Apologies, saying sorry and "points" doesn't make up for the unacceptable and devastating experience. I've come to the point that I believe they simply don't care and are hoping that I'll forget this and move on with my life... or at least by their lack of action and attention, this is the reality. read more

Front desk guy was very nice. Elevators are nice. Room was clean, shower was clean, bed was clean. TV had name on it, very cool and calm place to be. King size bed is huge and very comfortable. Had perfect sleep and the scones were very good. Good hotel, I would recommend if you are staying in the Portland area. read more

If you get just one thing from this review: ask for a room on the parking lot side of the building. You do NOT want to be facing the road. Arrived here around 9pm for what was to be a two-night stay. The room was decent -- good desk, acceptable chair, microwave (in suites only, here) and mini-fridge. Comfy bed, good water pressure. Others have complained about rude staff, but no one was rude to me. However. While unpacking I noticed that the cars going by sounded kind of loud. I looked out the window and realized that the road was closer than I thought... and the windows really did not do a good job of keeping the noise out. But I figured hey, it's evening, maybe people drive like jerks? This got steadily worse over the next couple hours, then mercifully started to drop off around midnight. I was asleep by 1am. I awoke at 4:30am to what sounded like a racetrack just outside. I rolled out of bed and staggered over to the window, pulled up the shade, and stood in full view of the street in my underwear -- if I traumatized any commuters I apologize -- and just could not believe the level of noise. I ate a snack and crawled back into bed. I wedged my head between two pillows and nearly dozed off a couple times, but each time was awoken by a particularly impatient driver taking off from the red light just outside. At 6am I called the front desk, and it went something like this: "Hi I'm in room 304 and the street noise is... unreasonable. Would it be possible to move me to a room that is a bit less noisy?" "We only have a few rooms available and we can move you to another one but it will also face the road." "No, that's not going to help." "Well I'm off at 7 and the day manager starts at (whatever) and if you call back later we can see if any rooms open up." "OK, I will check back then." "I'll make a note that you'll be calling." "OK, thank you." And with that I went back to bed and eventually dozed off somehow for a few more hours. After I got up I called the Hilton Garden Inn down in Wilsonville, told them the situation, and asked if they had a room. They did. I went about my business (I didn't come just to check out the hotel) and around 5 returned to the hotel to break the news about leaving... and that I wouldn't be paying for another night in the noisiest hotel room I've ever been in. But, dear reader, a miracle occurred. It turned out that not only were there a whole bunch of rooms available, several of them faced the parking lot, including one on the very floor I was staying on. So we agreed that I'd move over to another room, and the hotel graciously lent me a microwave so I wouldn't be microwave-less in my downgraded room (just how graciously I'm not sure because I never received an itemized bill via email as I requested)... but this room was a LOT quieter. And from here on out, I don't have much to complain about. I'm leaving some stuff out -- the elevators, both of them, were out of order when I arrived but were fixed halfway through my stay, and other guests said they had ants in their room, but I thankfully did not see any. The housekeeping staff was unusually quiet, for which I was grateful, as I had some sleep to catch up on. I even extended my stay another day. But sweet Jesus do not, whatever you do, rent a room in this place facing the road, unless you are deaf. If you are you can disregard pretty much all of this except maybe the ants. Oh and that place down in WIlsonville is pretty nice. I've stayed there before. read more

Hampton Inn Sherwood Portland - View out my third floor window just before dawn. - Hotels Near Me - Sherwood, Oregon

I accidentally requested an ADA room. I KNOW. But it was very revealing. Everything was good except the shower. It was much too small, so the floor got really wet. Like SO wet. They wisely installed a drain outside the shower so about half of water drained into it. There was also a bench and a handheld. Water pressure was good, and water got nice and hot. The support bars were nice and sturdy. And the bathroom was really roomy. But the size of that shower was very confusing. Another reviewer said a unit facing the street was noisy, but ours was also facing the street and I could literally hear nothing. It was perfect, if a bit dim from the lack of overhead lighting in the sleeping area. The room was large, clean, and nicely appointed, with a desk and a table on either side of the TV. There was a refrigerator and wine cooler and small set of wire drawers but no microwave. The closet held two rods - one at a regular height and one at a lower height. No luggage rack, but I also didn't request one. The door held 2 peepholes - one at the regular height and one at a lower one - and there was a doorbell for the hearing impaired as well. The hotel itself isn't very large, but staff was top notch - professional, friendly, and efficient! A hot breakfast is included, and it was delicious, with a good variety of items including an egg item (first day was individual omelettes and the second day at scrambled), a meat option (first day bacon, second day smoked sausage, both of which were cooked perfectly), a potato option both days, 2 flavors of waffle batter (and toppings), cereal, fruit, yogurt, and biscuits and a variety of juices! As with all Hampton Inns, coffee, tea, and cocoa are offered 24 hours a day, and there is a well-stocked snack bar and a 24-hour business center. There is a small pool (no hot tub), and the pool area itself has a shower and bathroom. Small but well stocked workout room too. And did I say free parking? We've now stayed at 2 different Hampton Inns and I think it goes without saying that we will continue to seek them out. The price is right, they've been clean and modern, we always get great service, and I think the breakfast and free parking speak volumes. We heart Hampton Inn! read more

Hampton Inn Sherwood Portland - This bathroom was actually clean until we got ahold of it. This is just to show how small the shower is in the ADA room we got by accident. - Hotels Near Me - Sherwood, Oregon

I stay here one night every December (for about 4 years now) when I visit family in the area. This hotel is always clean and quiet. The front desk staff is always helpful. Being a rewards member is free and saves you a few bucks. The beds are comfy and bathrooms super tidy. It's a good location if you are doing things in SW Beaverton or in South Washington county or in Yamhill Co. read more

Just an overnight before family rolls in. On the plus side the rooms are very nice. The bed is comfortable and there are non feather pillows available. Room alone is 4+. Breakfast is included and while selection is limited, it was kept well stocked and tidy. On the negative side. This hotel is on a very noisy intersection with car noise the entire night long. They have tried to mitigate it somewhat by having a white noise machine in the room which helped some. My advise is to get a room away from hwy 99W. Hopefully it will be quieter read more

As a Hilton Lifetime Honors Diamond member with over 2000 nights at Hilton properties around the US, this Tigard Oregon Hampton Inn wins the top prize as the noisiest room I have ever occupied! Don't be fooled by the fresh new hotel façade because you will have an extremely difficult time sleeping here! New cheaply & poorly built property with zero sound proofing. The furniture and cabinets are already showing significant wear. (see pictures) in less than a year during Covid! My room 304 was on top of Highway 99 (within 25 feet of the traffic and the traffic noise was so loud it frequently drowned out the television volume! I can't recommend this hotel to anyone because I guaranty that you will not get much, if any sleep. What I really don't understand is why they would put a loyal Hilton customer of 20 years in their worst room? In speaking with the front desk clerk, all the suites are on this side of the building so stay with a standard room and you will be more than satisfied. From inspecting this new property, It appears Hampton Standards for new construction has sunken to Motel 6 or Super 8 levels where guest comfort is no longer considered as a requirement! The mattress was the only part of my stay that was what it should be. Recommendation: Get really drunk before you go to bed. I complained about the noisy room to the front desk and I was promptly moved to the "Quiet" side. This raised my original rating from 1 to 2 stars on Yelp. Unless, you receive a room on the parking lot side of the hotel, this is a poor choice for lodging in the Sherwood area. read more

Hampton Inn Sherwood Portland - Highway 99 is within 20 feet from the hotel!! - Hotels Near Me - Sherwood, Oregon

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Brand new property that opened midway through the Covid-19 pandemic. I stayed for a couple of days while in nearby Tigard, Portland, and Vancouver across the Columbia River, and absolutely enjoyed my stay. One minor room complaint- the room doesn't have central lighting, meaning that you have to utilize several of the room lamps. This means that your room may be slightly dark if you don't utilize the natural light from the room during the day. Beds are marshmallow soft, and not too hard. No microwave, yet there is a mini-fridge. The shower has questionable water pressure, yet adequate nonetheless. No laundry facility (I had to use a laundromat called Wash Tub 0.7 miles away), yet there is a fitness center. Unfortunately, the fitness center is closed during the pandemic. Breakfast is a brown bag to go, with choices of a fruit bar, yogurt, and not much else. Parking seems to be plentiful, yet driving in and out of this facility is weird. You are either driving into a residential neighborhood that has a round-a-bout that will route you to the hotel, or drive by the Generations Bar & Grill to access the parking lot. I highly recommend using the latter- the round-a-bout way cam be cumbersome, especially during night hours if you aren't paying attention. With regard to customer service, I had a really good experience with the young man at the front desk (early mid twenties) who recommended me to both Generations Bar & Grill next door + Wash Tub down the street. However, the attractive, blonde early 30s female morning agent (presumably the general manager) was a bit rude. Rude in her approach when I greeted her politely during the first rain of the week after the excessive smog due to the nearby wildfires, and rude in demanding my room key and room number when I indicated three times that I checked out online through the Hilton mobile app. I honestly see what the other reviews referred to when dealing with rudeness, since they obviously talked with her. Not the typical Oregonian hospitality that I would expect. Welcome to Portland metro. read more

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Love this business. The staff are so friendly and the people are nice. Lots of accommodations. read more

Hampton Inn Sherwood Portland - Delicious meal - Hotels Near Me - Sherwood, Oregon

I spend 90+ nights per year in just Hilton brands alone and travel to Portland/Sherwood regularly. I'm middle aged and not high maintenance. Additionally due to my industry/company, I was required to travel during the entire COVID nightmare. I totally understand the challenges and changes the pandemic brought to hotels and have a great deal of respect for the hospitality industry as a whole. However new-ish; this Hampton Inn is lacking the standards I expect from the brand. My major issues: Lady at check-in was not proficient in English. She was confused by how I was able to select my room prior to my arrival, nor did she respond to my text messages via the app. She didn't acknowledge my diamond status until after I was checked in and only when I forced the topic. Room smelled like a wet dog. Room door; extremely difficult to engage the deadbolt. Even with all the lights on and window shade up; room was too dark to work in. No hair conditioner provided but separate body and hand soap dispensers? Breakfast each morning at 8:00am sucked! Missing the options typically found at all Hampton Inns. No yogurt, no cut fruit, no power/breakfast bars, missing toppings for oatmeal. biscuits and gravy with no biscuits. I addressed this with the breakfast lady to be told they are out or just don't offer it. I don't believe either car charging station worked my entire 5 days there. Checkout was a different lady. Asked me if I was an honors member when it clearly states on my folio "Diamond" and my number. At $169.00 (including tax) per night; expensive for such a disappointing Hampton Inn experience. read more

EV chargers have never worked. Asked about it 6 months ago this ago and was told soon. They just said the same thing. Ha. Stay somewhere else if you want EV charging. Plenty of options. read more

Recent stay was nice during the snow/ice situation! They had an extra night available as well! Breakfast was hot and ready all morning every morning! Loved the scrambled eggs! Thank you!! read more

Although this was an overnighter trip we enjoyed our stay here. Hotel was clean, I was at ease knowing all the rooms were clean and there were even seals on the door when we first arrived noting the room had extra cleaning and was disinfected. This made me feel safe. With these crazy times this made a difference. The parking is great, lots of spaces and the check in staff were also friendly and made us feel welcome. Now that we stayed here once we will be back since our daughter is a student at George Fox University. Thank you to the staff for a job well done! read more

Hampton Inn Sherwood Portland - Extra Cleaning and Disinfectant Assurance - Hotels Near Me - Sherwood, Oregon

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The Hampton Inn - Sherwood is a newer property in which we felt we received bang for our buck. It is on the 99 but located in which the access requires you to go a short distance in a neighborhood, use a roundabout and come back to enter the property. The rooms are nice and beds very comfortable. As with other Hampton Inn's breakfast is included with the price of the room. They give you several choices to pick from but don't expect 5 star quality as it is not a cook to order like Embassy Suites. Areas that would have earned this property a 5 star rating: better sound proffing, dedicated showers not the tub/shower combo and mix up the breakfast meat. We received polish sausage 2 days in a row (if it was polish sausage). Service is excellent and the property is very nice so it is well deserving of a 4 star rating. We will definitely consider the Hampton Inn - Sherwood on our next visit to see our son. The positives outweigh the negatives. read more

Overall, we were really comfortable at this hotel. The hotel just opened a few months ago, so everything is clean and new. The bed was comfortable and so was the chair. We loved the writing table that you can push across the lounge chair making a perfectly comfortable work station. I wanted to take the table and chair home, I liked them so much. Perfect set up to work on your computer while watching TV. The internet worked well and so did the TV. There is free parking behind the hotel. The staff was very professional and friendly. I wasn't overly impressed with the breakfast but at least we received some breakfast items which is better than nothing during the pandemic. We were able to reserve a specific room online ahead of time, which I appreciated. As light sleepers we picked a room on the top floor, overlooking the parking lot. It was mostly quiet, but around 10pm the family next door made a lot of noise for about an hour. The hotel has fairly thin walls, like most hotels in this price range,. If you are unlucky enough to have noisy neighbors, you will definitely hear them. After an hour of screaming, squealing and jumping kids next door, we were just about to call the front desk when our neighbors finally went to sleep and we didn't hear another sound for the rest of the night. Not the hotel's fault of course. My personal opinion is that hotels should reserve a "quiet" floor for business travelers and those looking for a peaceful night's sleep. but I realize that realistically, that will never happen. I don't understand travelers without consideration for their neighbors. We used to travel with 6 of our own children and didn't let them go nuts in the middle of the night. Anyway, the neighborhood surrounding the hotel was very quiet and felt safe. The weekend we stopped over, there were violent riots every night in downtown Portland. We noticed nothing like that in Sherwood. Lastly, we thought we could drive to the hotel quickly from the I-5 corridor. The hotel is easy to find, it's right off 99 west. However, 99 may look like a fast route on the map but that street has lights almost every block. It takes a long time to drive down 99 west. read more

Clean hotel very convenient but.. some of the personnel needs an attitude adjustment. The older lady attending the front desk in the morning is not a pleasant person. She's grumpy and acts like she doesn't want to work. I don't understand this attitude if you are the first person a customer comes in contact with once you enter the premises. Another older female in charge of the kitchen breakfast area all she wants to do is smoke outside and once inside lay across the bench in the breakfast area while on her phone. The first morning we came down for breakfast around 9:45 am there was barely any food out. I asked her if she was bringing out any more eggs and she simply said as she barely turned her face because her back was towards me on this particular morning and said, " No breakfast is over at 10 am. Other guest came in right after me and asked also about breakfast and she just seemed as if she didn't want to be questioned about anything. Throughout the days we were there as we continued coming in and out of the hotel, the staff were always outside smoking in front of the hotel or on the side. Visible to the guest. Not just that as you pass them by you inhale their second hand smoke. This was daily. On the third day as we were walking out of the hotel around 8:00 am once again the older lady in charge of the kitchen was outside smoking as the kitchen area was busy with guest. No other employee around to help. The manager ( Ms. Grumpy ) herself went outside and engaged into a brief argument with her regarding her leaving the area unattended.The kitchen ( smoker lady ) got pissed off and threw her cigarette down and stormed back inside reeking of smoke while talking back to her manager. This was all done in front of guest. The only Two employees I would say were pleasant was the night desk young man and a supervisor in charge of checking the rooms after the guest check out. There were also 2 other employees a male and female continuously smoking in front of the hotel on a bench that you would think was meant for the customers. Smoke to the rear of the building ,this is so tacky and customers have to inhale every employee's second hand smoke. Come on people you can do better than this. I certainly wouldn't stay there again although it's super convenient for us when we come from out of town to visit our kids who live near by. read more

Booked a 5 day stay arrived to find out that this facility has NO dressers or space to unload your stuff. Not one shelf or drawer, my room looked like a homeless camp. Was told that the entire facility had no rooms with any storage clothes. When I ask the front desk who would build a hotel with no cabinets for socks or underwear she did not understand. The only closet was the size of the broom closet with 6 hangers. I told the front desk I was going to relocate to an hotel she she was sorry an she understood. read more

The staff were rude at best, one staff member would harass us every time we extended our reservation, which we had to do twice due to being evacuated from the fires. We booked initially through Hotels.com, but then rebooked through the property for the 2nd and 3rd nights of our stay. The manager refused to print us a receipt for any of the nights of our stay. He told us to go through Hotels.com to get a receipt- which is necessary for the insurance company to reimburse us due to having been evacuated, which is fine and dandy except for the fact that we don't have a receipt for days 2 and 3, again because we booked those through the property itself. When I called the property back to make them aware of this issue they were rude and combative with me, the associate working, Jennifer actually hung up the phone on me! I understand it's a new property, but they should know how to operate their facility. I would not recommend this property in the future. read more

This hotel has been not only been charging level 3 fire evacuates from Molalla, Scotts Mills, Estacada, Sandy but raised the rates, well it's the weekend is what my elderly neighbor was told. Shame on you for praying on victims. read more