Super friendly service! One of the happiest staff I have seen in my travels...from the front desk…read moreto the breakfast attendant. We had two rooms and both were clean and comfortable. More than enough plugs for our laptops and phones. Clean towels and comfortable beds! The breakfast was your typical free continental breakfast but the food was hot and fresh. The bacon was crisp and very good! Our rate was very fair and while the hotel was busy, we didn't hear a lot of excess noise. Would definitely stay here again!

Acceptable Fairfield. Friendly staff. Older building but maintained relatively well. Clean…read moreroom. Edible breakfast. Plenty of free parking. Gets job done in area.

l booked this hotel for a lacrosse tournament in Sackets Harbor and picked it because of the team…read morerate, indoor pool, and complimentary hot breakfast, which are all huge wins when you're traveling with kids. The location was super convenient, with plenty of nearby restaurants (Chick-fil-A, Olive Garden, Red Robin, Tully's, and more) plus Target, Walmart, and other shopping just minutes away. What really stood out, though, was the staff. They were genuinely some of the friendliest hotel employees I've come across. They happily shared local dinner and ice cream recommendations and somehow kept smiling while cleaning up waffle batter explosions left behind by a swarm of hungry lacrosse kids in the morning. The fitness center was on the smaller side, but it had everything I needed for a solid workout. Overall, this was a comfortable, convenient stay with exceptional customer service. I'd stay here again if back in the area.

NICE PLACE TO STAY IN WATERTOWN, NEW YORK…read more========================================= Note to myself to always confirm hotel reservations, especially when my husband makes them. We arrived Thursday, November around 5:00 p.m. and we were supposed to meet a group for dinner. They had no record of our Expedia reservation and said that our reservation had been cancelled. This was not the case as my husband just changed it to add one day at the beginning and taking off one day at the end. After sitting in the lobby for about thirty minutes they let us check in until everything got ironed out with Expedia. The room was nice and quiet and the bed was very comfortable. It helps having free breakfast and coffee all day long too. I'd definitely stay there again.

We had an absolutely amazing stay at this hotel and we will be returning!!…read moreIf you're looking for a place to stay in Watertown or the surrounding area this is it. We had dinner and Mike was our server and he was absolutely amazing. His customer service was top-notch, the staff spilt a plate for us exactly as needed. They just paid attention to detail. Brittany and Monica at the front desk are fantastic. I spoke to Brittany prior to my stay and she was great. I cannot thank the team enough for a wonderful stay. We cant wait to return.

Ugggg the horror of hotel pillows here, but good room, decent beds, not a fan anymore of the tub…read moreshower but it was clean. No free breakfast here but they do have a restaurant & bar, small gym, pool too, plenty of parking.

Disgusting. Had no choice but to stay the 1st night due to Jet Lag. Traveled from CA for a funeral…read moreand had to deal with this. Hopefully we get a refund for the 2 nights we pre paid for. Mildew in the shower, carpet was nasty, discolored walls with patchwork. Elevator broken, etc...

Never stay here. Hire a professional staff…read more I tried to cancel my reservation and Matthew calls General Manager who says charge double because the cancellation coordination took too long.

12.31.25 Absolutely…read moreno welcome by a very rude, red head gent (I think it was a "he") who clearly didn't want to be working. Very abrupt. Never mentioned any amenities, including breakfast. Never looked at me. I have never experienced so many rude service industry workers in one place. Congrats Watertown, New York. And the beds? You'll love them if you're used to sleeping on concrete. Dirty bathrooms. I can't wait for the loud noise to start. Next morning: housekeeping slamming doors early and then knocking on mine at 9:23 am. Is 9:23 am checkout? Yeah. I won't be back. I just can't understand why businesses in rural communities can't strive for excellence.

Clean rooms, friendly staff, good water pressure in the shower, TV, microwave, frig all worked…read morefine. Temperature control in room worked fine. Pool not open, but that is OK as we are too busy socializing with friends we came to visit. First night the lights in parking lot did not work. It was a maintenance issue & that was fixed. Breakfast was good, we are Choice Hotels members so breakfast was exactly what we expected. Would gladly stay again.

The Holiday Inn Express in Watertown , NY. Is highly recommend…read more It's clean, comfy beds , pleasant staff, and an amazing breakfast, included. Small town , but cosy .

Fantastic, clean, beautiful, newly refreshed and spectacular. Free breakfast and great free…read moreamenities. Highly recommend. Only 20 minutes from Clayton or 30 minutes from Alex Bay. Friendly, friendly & helpful staff. Six restaurants within one easy block from the front door. Great price and one block from Rt 81.... No/So on/off ramp. Paul Clapper

Where do I start? The carpets in the hallways were absolutely filthy and stained like CSI just…read moreleft. The tile floor in the lobby had spill stains from something sticky the entire time we were there, check in to check out. The room was dirty: old washcloth in shower; hair on the tub, floor, and wall; the side table had sticky drink rings on it from previous people; room walls were dirty; ceilings were stained brown. The red paint in the rooms and hallways was very dark and ominous; the curtains in the room were old and in disrepair. The free breakfast was sparse and I didn't trust the quality or cleanliness of any of it so it was skipped. Horrible! Wyndham should be closing this one down or hiring people to run it properly. Shameful! Ugh!!!

ife. There were so many bugs it was actually unbelievable. They know the bugs are there too and…read morehide them from people who stay. I have multiple videos of beetles, centipedes, spiders and worst of all, ROACHES. In the morning I went to the front desk wanting answers and showing the numerous videos I had and guess what the lady at the front desk thought was appropriate?? To give me $20 back for the night like that will solve ANYTHING. This place is not fit to hold people and honestly is best served torn to the ground. I plan on taking every possible action to bring attention to this hell hole of a hotel. I asked for names of the owners and the lady at the front REFUSED and said I have to take it up with Wyndham themselves. don't even get me started about how disgusting the food looked either, but that's another story, wasn't going to eat food in the midst of a bug infestation. This hotel is ran by a group of SHADY scammers who could give a hell less what type of insects could potentially crawl up in your bed.

I have had decent stays at Adirondack Efficiencies a few years ago so I decided to check it out…read moreonline for my medical appt in the city. As technology goes, there was an issue while trying to check-in with my online booking. As panic began to set in, Ed (the Manager) was quick to help me navigate the app & get checked in easily - providing such peace of mind that we were in good hands! It really changed the entire course of our stay to know that we would be well taken care of during an otherwise difficult, stressful time for my family. *The room was spotless upon entry & it smelled lovely. It was a 90 degree day, so opening that door to a cool a beautiful breeze from the AC was the cherry on top! *The pool was gorgeous and the patio was beautifully adorned with loungers and tables for watching the family swim and hearing the birds sing. *The property is very well maintained with flowers and trees, play areas for the kids, fire pit and a grill. *It's close enough to walk to all the shops & restaurants, but far enough off the busy road to not even hear any traffic. *I had wonderful conversations with the staff that contribute to keeping the hotel so nice (with smiles on their faces!) Very hard workers & very down to earth, lovely people. Thanks again, Adirondack Efficiencies for a seriously awesome experience. We can't to come visit you all again soon!

Owner objected to my service dogs and told me to "get the f*** off his property and called them…read morepolice. He accused me of breaking the window screen that fell off by itself and to satisfy the police I had to pay an additional $30 for allegedly breaking the screen. I never stayed at a motel that had such an unbelievably rude and foul mouthed owner Mr. Patel. The police said that they are there several times a week with problems. Do Not stay here under any circumstances.

This is the biggest shithole I have ever stayed in. To call it a dive would be like calling a Days…read moreInn a luxury resort property. Shithole is generous! It was the only place in town with a room the night I needed one, next time I will sleep in my car or on a park bench. FILTHY. Tiny, run down. Where I live the building inspector would condemn it, no question. The owner, Dennis, is rude and uncaring. I paid $70 for the shitty room, and he got pissed when I asked to be moved to a room with a working TV and fridge. "You cannot ask so many favors!!!" Are you kidding me? Yelled at me when I asked about ice, too. Besides the stains everywhere I found evidence of hard drug use on the floor next to the nightstand, and my friend was covered in insect bites around her :nethers" when she woke up. TRUST ME. Don't waste your time or dime! AVOID AT ALL COSTS!!!

Wow what a disaster. From the outside the place seems pleasant but inside it's a completely…read moredifferent story. The room had enough clashing wallpaper to give you a headache. The bed was an old hard mattress on a piece of plywood, all contained in some bizarre carpeted frame. The room had no clock. Have you ever been in a motel without a clock? A smallish TV, sitting on yet another bizarre piece of furniture, this piece all laminated, completed the strangest motel stay of my life. Oh and did I forget to mention the ac sucked? I curse the front desk clerk at Holiday Inn that sent us to this disaster.

Room is outdated, but still a cheap place to stay. Not a bad cheap motel. My issue is with the…read morefront desk not returning my license when I got a room at 12 in the morning. I need my license for identification purposes. They agreed to send it to the home address on the license 300 miles away. They have been giving me the run around for three weeks. I gave them the benefit of the doubt. They keep saying it gets returned to them. Either they do not know how to write a letter or they never sent it. HEED MY WARNING: MAKE SURE YOU GET YOUR ID BACK FROM THE FRONT DESK AND AVOID WHAT IS HAPPENING TO ME. If I get my ID back I will amend this review. IF NOT the review stays.

This place is disgusting and the worst hotel I've ever seen, place had about 5 massive leaks in the…read moreceiling and when I got to my room there was a strong odor of chlorine as well as stains on the bed (I doubt they changed the bed sheets) I checked out immediately after getting to my room and the lady at the front desk had a horrible attitude and acted like I was the a-hole for telling her that place was disgusting. An argument ensued in the lobby between myself, the lady working the front desk and some random family that was apparently staying there for "a week" lol. I wouldn't even let my dog stay in that hotel, my dog and I ended up going to the Hampton Inn, much better experience over there.