Our household have been customers with State Farm since the 70's. All that time, we have been with the office of Tom Plooy- who has since retired this past 12/31/21. After visiting his office on Boniface and Northern Lights many times over the years- mainly to make payments on bills, we saw very little of him (I myself have never met the man). His office workers, however, (with the exception of one man who just sat idle at his desk) were always friendly, and we have had many a nice chat with them. Ashley, in particular, Tom Plooy's granddaughter, was especially competent and helpful. Just recently, a letter received from Tom Plooy came with recommendations for continued service with Doug McCann. His office has just recently been slotted in a space that used to be a hair salon on the south side of the building where the Fred Meyer Muldoon store is located. Okay, so that's weird enough. Got to share the parking lot with the grocery shoppers. This business is still in transition, and even while open, is not client ready. The woman working there wore a mask sporting big red lips, and her hair was disheveled. She was insistent with pushing the purchase of more insurance coverage, as if we need it after being well established and fully covered with our home and vehicles. I have been paying my bills online since I got zero help from Tom Plooy's office in the fall of 2020 after being side-swiped by a drunk driver, and I intend to continue to do so, if only because when you really need the help, State Farm shunts you off to agents in the lower 48. Personal service truly has gone by the wayside, and Tom Plooy's recommendation of Doug McCann continues to prove that fact. read more

As a customer of State Farm for over 35 years I'm so sad that my agent retired! We had excellent service from Tom & then we were transferred to Doug McCanns office. When I tried calling their office I would get routed to a 24-7 number because the office wasn't opened till 9am however it was 9:11. I found another number for Mr. McCanns office & spoke to Savanna & she explained it was a satellite office I was calling but said she could help me. Apparently she couldn't put insurance on a new boat I planned to pick until I got a survey..at this time I have over 12 policies with State Farm which equates to a lot of $$. I asked to speak to a supervisor to see if they could ask the regional office & she said she would check, I gave her my number & she repeated the number. I didn't get a call however someone from the office called & left a message on my husbands phone! I was the one doing the paperwork & expected the call. I can't trust an office that says they will call me back to put insurance on our recreational vehicles in the summer if they say they will CALL me back & they don't! I pay thousands of dollars & expect good customer service! Needless to say I have transferred my business. read more

As I was dealing with resolving my grandmother's estate, I was really disappointed with the service I got from Doug McCann's State Farm office. I would call, speak with someone, have them say they would call me back, and then never hear from them. I think the difficulties stemmed from poor record keeping/turnover on their end--everything from failing to call me back, to losing the official documentation I sent in, and finally cancelling my policy without my knowledge despite getting the information they needed. To add insult to injury, when I called to deal with it, the response I got was that I must not have done things on my end, because they had no record of it. Mistakes happen. All they had to say was "We're so sorry this fell through the cracks, let's get this fixed," and I would have given them one more chance. I've now moved my policy to Allstate, and I couldn't be happier with the service I've gotten from Katrina J. Cain's Allstate group. read more

I've been using State Farm since I started driving over two decades ago. I moved to Alaska in 2013 and signed on with Doug McCann SF on a whim as he shared a name with my oldest brother. I HAVE YET TO BE DISAPPOINTTED!! I have had the best costumer service from every single person I have spoken too. I had a few random financial hardships happen and each time, this office worked with me to ensure continuous coverage. I will 1000% stay with this office for all my insurance needs; auto, renters, and soon, life insurance. Thank you for always putting Alaskans first! read more

My experience was 100 percent positive. This is an exceptional group of people -- ethical, low-key, honest, and clear explanations. I never rave about "good enough" service. This was above and beyond. I'd recommend this group without hesitation. My agent, Melissa Healy is wonderful. read more

If you are looking around for insurance, then you are looking in the right place. The staff is helpful and knowledgeable in giving you free insurance quotes to help you manage what coverage you and your family needs for the unexpected. Their quotes are the lowest you will find anywhere in the area and their wasn't any pressure to switch. Would recommend this agency to anyone. read more

This State Farm Agency is the reason that I'm leaving State Farm after almost a decade. They have an agent named Michael Bailey who, at best, is incompetent, and, at worst, is a liar just to get your business. So, what happened was that we purchased and classic/antique vehicle to restore over the next few years. We took Michael all the information and explained the current condition and what we wanted to do with it. He quoted us a priced and then told us he was submitting it to underwriting. Several days later, he called us and told us it was approved. We went in to the office to pay for the new policy and it was actually lower than what he had quoted us originally. So, WHILE WE WERE THERE, I had him call underwriting and double-check the price. They confirmed the price and WE PAID FOR 6 MONTHS IN ADVANCE. I asked him to shake my hand and promise me the price was accurate and that the deal was final. He shook my hand and said everything was good. Just a month later, he calls and says they need $300 MORE for the 6 month policy and that underwriting wouldn't insure it as a classic vehicle because it wasn't 100% restored already!!! Are you freakin' kidding me?? HE KNEW UP FRONT IT WASN'T 100% restored. We told him that!!! If he failed to convey that to underwriting, that is ON HIM NOT US. So, anyhow, I refused to pay the EXTORTION money and told him the difference needed to come out of HIS POCKET for HIS MISTAKE. He then suspended our policy (not that he told us...I found out from another agent) and our policy was cancelled after 4 months EVEN THOUGH WE PAID FOR SIX MONTHS. So, yeah, INCOMPETENT and UNTRUSTWORTHY. They are losing TWO homeowner's policies and 4 vehicle policies over this. I am DONE with State Farm. Too many mistakes over the years. read more