Sadie from Allstate called me yesterday with new information about Allstates rates and at first I…read morewas not expecting an actual decrease in price from Geico but Allstate covers more for cheaper pricing. Sadie was very kind and helpful, as well as knowledgeable. The process of switching was extremely painless. Thank you, Sadie!

I've had a great experience working with Andrew Sayer - State Farm Insurance Agent. I have my home…read moreinsurance through them, and the level of service has been outstanding from day one. They take the time to explain coverage in a way that actually makes sense, and I never feel rushed or pressured. Anytime I've had questions or needed help, their team has been responsive, professional, and genuinely easy to work with. It's clear they care about their clients and making sure everything is set up right--not just selling a policy. If you're looking for an insurance agent in Anchorage who is reliable, knowledgeable, and easy to communicate with, I highly recommend them.

What really stood out was the customer service. Every time I called, I got a real person quickly,…read moreand they were patient and helpful. They took the time to explain my coverage options so I actually understood what I was paying for.

We have had policies with them for many years - and I would give them 5 stars, but recently when we…read moreswitched one property from business to residential, it was a nightmare. Communication was a huge issue. We would get a notice about a policy cancellation or change due to corporate missing something, but to find out what it was we had to call the office. No one just gave us a list of what was needed to make anything go smoothly. So far it has been 5 phone calls and things STILL are not settled. The price was changed with no notice, and we had to call about that - and they couldn't tell us why. We still haven't gotten a copy of the actual policy on what is covered, although we have been told it is in the mail. This is SO different from how our business policy has been handled over the past 10 years. So, I would give them 5 stars for the business service, but only 3 for our residential. If things don't get resolved soon, we may be switching to another company.

Randy Jackson was awesome to work with out of Charity's office! He sat down with my husband and…read moremade us feel confident about our level of coverage. He went over all of our policy's with us to make sure we were getting the best deal. Highly highly recommend!

Shayla is absolutely the best. I first started working with her in 2019, and she has consistently…read morebeen a trusted resource whenever I've needed help navigating the healthcare marketplace. She's helped to guide our insurance choices through financial ups and downs, the addition of children to our family, and major health diagnoses. It's incredibly reassuring to work with someone who doesn't just understand insurance, but who understands the benefits and drawbacks of different policies--especially as they apply to living in Alaska. I'm so grateful for Shayla's patience and her ability to explain complex information in a way that's easy to understand. She takes something that can feel overwhelming and confusing, and helps me to feel confident that I'm making the right choices to protect my family.

We had all of insurance with this goofball's office. Over the 40 years I have been with them for…read morethe most part did an okay job. We recently called to make a payment on our truck insurance. The receptionist was eager to help us pulled up my husband's name and quickly tapped on our mortgage insurance, which we do not pay through State farm. $1500 was taken out of our account that was supposed to be 500. When we realize this after looking at our account we called. When asked about the transaction we were told what happened and we were nice about it and we understand mistakes. The problem was we did not get a refund. It has been over 10 days which we were told we would get it within 7 to 10 days. We called yesterday and were told that it was in the check was in the mail and it was going take two weeks or so for us to receive it. This is a total of 30 days to refund us $1500. Needless to say we are switching to another office and are really hopeful that their office help is more professional and accurate. This is a very unfortunate situation because it's hard to change after 40 years. The worst part is Justin. We tried to talk to him. We called several times. They were willing to transfer us through to him until they figured out who we were. Justin has been so rude to me in the past for no reason he's just not a nice guy. we never have been able to discuss the situation with Justin. We were offered his voicemail every time we called even though initially they said he was there and could take a call until we told them who we were.

We've used State Farm for years without ever filling a claim and have had great service. We had…read moreroof damage during the last wind storm and everyone at State Farm was helpful and informative getting it claim processed. It was quickly approved without a fight and everything was done in a way that made it life easier. I'm sticking with State Farm.

Great customer service is a dying breed. The lady that runs this office day to day is honestly is…read morethe best insurance reps I've ever dealt with. When I opened my small business calling other companies was brutal. But from the get go she was beyond knowledgeable and helpful. If you need some type of insurance this place is the best by far.

We have home, car, and motorcycle through this State Farm office. We recently filed a hit and run…read moreclaim and our truck body damage was quickly taken care of. Our insurance paid over $6000 plus our car rental fee. No hidden fees. Great communication.

We have been with Amanda for years now! There for us when needed. Local and home town feel.read more

If I could give Todd, Jackson and State Farm, a zero star I would…read more My vehicle was involved in a collision in January 2023. I took my vehicle to Swickard since they were a preferred service center for State Farm. They never gave us a guaranteed finish date of repairs as outlined and advertised with State Farm. They finally got our vehicle in the shop in July 2023 after sitting for six months and still no guaranteed repair date as promised through their agreement with State Farm. They kept telling us they were waiting on parts and all in all we've had our vehicle there for 14 months at their shop. In the meantime, I've been paying $700 a month for over year on a vehicle I can't use. I was given a repair estimate of $17,000 on a vehicle valued at approx $41,500, which I was told by State Farm was below the 75% threshold to total the vehicle. After all the delays, in September, I called and asked State Farm if I could take my vehicle to another shop and they advise me that I would incur all the costs if I did so so the vehicle sat. When I finally got the vehicle back, to my shock, I come to find out the repair was actually $36,000. I also come to find out that Swickard had found additional damage beyond the $17,000 and should have submitted and repair supplement and received approval prior to repairs is being made. Instead, they went ahead without authorization and completed the repairs. This is also an internal contract violation between Swickard and State Farm, which requires the repair shop to submit a supplement and get approval prior to additional repairs being completed. After receiving the vehicle we had mechanical issues on our way home which almost caused me to have a collision on the Glenn Hwy. I was able to get the vehicle off the road at the weigh station and got Swickard to come pick it up. When I called State Farm, they were shocked and agreed that this was a violation their agreement. They eventually advised me they were going to go ahead and total the vehicle as it was well above the 84% margin of damage and we started the process. I was given a payout estimate. Based on this, I called Todd Jackson State Farm and had the vehicle taken off of my insurance. A day later, they called me back and told me they weren't going to total the vehicle, and since it was repaired they were going to give it back to me. Even though it's not a safe vehicle to drive. I called Todd Jackson State Farm and was told their claims adjuster, Liza, would get back to me within 24 hours. That never happened so I sent Todd Jackson an email explaining my situation. Their claims adjuster Liza sent me an email stating that she and Todd were looking into it and I should hear back from either one of them once they talk to their claims manager the next day. Again that didn't happen so I called and I was put through to Liza. I introduced myself, and she disingenuously replied, "is there something I can help you with?" I found this to be an odd way to start our phone conversation since she knew exactly why I was calling. I had sent an long email prior to this outlining my concerns with my vehicle and she had communicated back with me on it with a promise to get back with me. She now acted like she didn't know why I was calling. She couldn't help me so she put me on the phone with another lady who also sounded very disingenuous, and then told me there was nothing they could do. The vehicle I have is not the same. State Farm does not hold their select service centers accountable. They don't hold themselves accountable and they definitely don't hold customer service, high or believe and treating people like good neighbors. if you have a claim you don't talk to anybody particular you're always talking to somebody else you're talking to a new person every time you deal with him you have to explain your story over and over and over again to them. They don't know what's going on. They lie and deceive their customers. If you are thinking of getting insurance, do not use State Farm and I would highly recommend not using Todd Jackson State Farm. The vehicle I have is unsafe and had Swickard followed the internal policy with my insurance company this vehicle would've been totaled. Now I am stuck with a rebuilt vehicle that's not worth what I'm paying for. Anyways, I'm just telling the tip of the iceberg on this one and there's a lot more to it but be warned, do not use them or Swickard.

At first they were great, but lately their office has been plagued with issues. For example, I pay…read moremy insurance every 3 months. This year, I paid on October 14th which in theory would cover until January 14th. I received a bill saying I owe 700 dollars (!!!!) on December 9th (only 7 weeks after I last paid). I have not received a single phone call from the office regarding this issue, and every time I go in to speak with my agent (Justin), he disappears. He avoids returning calls has alienated myself and my family to the point where we feel like we are just numbers. If you expect good customer service, avoid this entire office at all costs. All they want is your money. Edit 12/3/15 - I have tried attempting to reach State Farm this afternoon, still have not received a call back.