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    11 years ago

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    Doug McCann - State Farm Insurance Agent - New home in Anchorage? Our State Farm team is here to help before move-in day. Call our office today to discuss home insuranc...

    Doug McCann - State Farm Insurance Agent

    (7 reviews)

    Our household have been customers with State Farm since the 70's. All that time, we have been with…read morethe office of Tom Plooy- who has since retired this past 12/31/21. After visiting his office on Boniface and Northern Lights many times over the years- mainly to make payments on bills, we saw very little of him (I myself have never met the man). His office workers, however, (with the exception of one man who just sat idle at his desk) were always friendly, and we have had many a nice chat with them. Ashley, in particular, Tom Plooy's granddaughter, was especially competent and helpful. Just recently, a letter received from Tom Plooy came with recommendations for continued service with Doug McCann. His office has just recently been slotted in a space that used to be a hair salon on the south side of the building where the Fred Meyer Muldoon store is located. Okay, so that's weird enough. Got to share the parking lot with the grocery shoppers. This business is still in transition, and even while open, is not client ready. The woman working there wore a mask sporting big red lips, and her hair was disheveled. She was insistent with pushing the purchase of more insurance coverage, as if we need it after being well established and fully covered with our home and vehicles. I have been paying my bills online since I got zero help from Tom Plooy's office in the fall of 2020 after being side-swiped by a drunk driver, and I intend to continue to do so, if only because when you really need the help, State Farm shunts you off to agents in the lower 48. Personal service truly has gone by the wayside, and Tom Plooy's recommendation of Doug McCann continues to prove that fact.

    As a customer of State Farm for over 35 years I'm so sad that my agent retired! We had excellent…read moreservice from Tom & then we were transferred to Doug McCanns office. When I tried calling their office I would get routed to a 24-7 number because the office wasn't opened till 9am however it was 9:11. I found another number for Mr. McCanns office & spoke to Savanna & she explained it was a satellite office I was calling but said she could help me. Apparently she couldn't put insurance on a new boat I planned to pick until I got a survey..at this time I have over 12 policies with State Farm which equates to a lot of $$. I asked to speak to a supervisor to see if they could ask the regional office & she said she would check, I gave her my number & she repeated the number. I didn't get a call however someone from the office called & left a message on my husbands phone! I was the one doing the paperwork & expected the call. I can't trust an office that says they will call me back to put insurance on our recreational vehicles in the summer if they say they will CALL me back & they don't! I pay thousands of dollars & expect good customer service! Needless to say I have transferred my business.

    Progressive Insurance - homeinsurance - Updated July 2026

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