***Update: They are deleting negative, honest reviews from Google reviews!! They've deleted my husband's review and someone else's review that had good and drinks thrown on the floor on their back porch. I've attached pictures of my husband's review for reference. Please do yourself a favor and avoid this place.
I'm not one to leave reviews for businesses but, I couldn't pass this up. I took my two dogs today thinking we'd have a great day enjoying the weather. Once we got there, we were asked if we wanted to use the dog turf area or just sit at the porch. We were told that if we wanted to be on the porch, we'd have to first register our dogs. We were taken to a smaller room to register. Two female employees were each sitting behind a computer helping other guests. The lady on the left started creating our account and stated that it'd be $15 per dog for a day pass and told us that the dogs needed proof of rabies vaccines and that they must be neutered/spayed. I told her that we didn't know we needed proof of rabies vaccines and therefore didn't have it with me. She said no worries and we could just sit on the porch with our dogs but, couldn't use the turf area. So, we went out to the porch area and found a table to sit at. While we were sitting there, food and drinks started flying off a table across from us. There was a server that walked by, didn't even pick up the food, and didn't even acknowledge us.
I decided to look through my phone and luckily found a picture of Dog #1 rabies vaccines certificate. Unfortunately, I didn't have it for Dog #2. We couldn't ask our vet's office to send it because it's Sunday and they're closed. But, I remembered that our grooming salon has copies of the dog's rabies certificates. So I went back inside and asked if a verbal authorization from the grooming salon was okay. The lady on the right computer said yes, that was fine. So, lady on the right proceeded to tell me that I needed to create an account for them first then we'll get their vaccines documented. While we were doing that, she had the employee on the left call our grooming salon to verify Dog #2 rabies vaccine. For Dog #1, she just had me show her the rabies vaccine document I had to see the expiration date. It was good. Then she asked if Dog #1 was neutered. I said yes and she took my word for it. So I could've lied about that and she wouldn't have known. She then told me that Dog #1 was all set. The other employee got off the phone with the grooming salon and said that the rabies vaccine was good. The other employee asked her "was that for all 3 vaccines?" She said she didn't know. I was surprised because she didn't ask me that about Dog #1 and told me that he was all set. Unfortunately, the grooming salon only had information for the rabies vaccine not the other two vaccines. She then proceeded to tell me that she cannot let both dogs out on the turf area because we couldn't verify all 3 vaccines for each dog. She didn't even take accountability that she missed information for Dog #1. I asked to speak with a manager.
Manager comes out and I explain to him the issue. He insists that they needed documentation for all 3 vaccines because of legal purposes, which is completely understandable. But, then he proceeded to tell me that we could use the porch only if we have rabies vaccine information. I told him that was odd because they allowed us to go out onto the porch in the beginning and didn't require rabies vaccine at all. The two ladies looked at him and said "that's what we were told to tell people." Clearly there is a lot of miscommunication between the staff and management.
We decided to leave. That place does not deserve our money. After reviewing their social media and website, we observed a couple of things. Their social media does not state requirements for vaccinations. Also, stated on their website, it says a day pass for one dog is $15. Any additional dog is 50% off. We were never made aware of this discount. We were told it'd cost $30. That's stealing. We were also disappointed in the lack of service and lack of cleanliness of the tables on the back porch. When I came out to tell my family were leaving, they informed me that it'd been 20 minutes and they were never acknowledged.
Management: Please watch the cameras in the porch and membership office to confirm everything I stated and review rules with your staff. read more