I have followed my agent, Helen Roland, wherever she goes because she takes care of her clients as…read moreif they were family. She's the best.

Charles was very responsive and helpful in resolving a home claim dispute. I was very satisfied…read morewith the outcome.

I'm not one to speak in a negative manner but I owe it to the people that are thinking about doing…read morebusiness this Laura McKay herself. Laura was friendly and attentive when we first reached out about insurance. We communicated via personal cellphone and she was extremely quick to respond. After a few months our bill drastically increased month over month so my husband and I would reach out to her via personal cell for questions in regards to the bill. Since we were in the works of switching our auto loan to StateFarm with Laura she would respond to our bill questions but extremely delayed only for her to follow up with the auto loan question. Once we decided to switch over our auto loan and declined financial advice she stopped responding to our text. Her last response was. "This is my personal cell please call the office". I responded asking her to please assist us in cancelling service back in March and no response. I emailed her several times and communicated that we have switched services to please contact us to ensure there is nothing else that needs to get done and no response. We now received a bill from statefarm triple what our normal bill was and I try to communicate with her one last time before posting my feedback she referred me to the front desk number where no one can assist us with our questions and just refers us right back to her. She has now blocked our number and refused to assist us and we are left with a huge bill no one can explain. She is NOT trying to help you. She will make her sale and do whatever to make her sale and once she's done she will have no part of communication. I would stay away from Laura and her firm.

From the owner: Need Car Insurance insurance in Memphis, Germantown, or Collierville, TN. Our team provides quality…read moreinsurance and financial services while recognizing customer needs for auto, home, renters, life, health and financial services products. We strive to provide remarkable customer service. Come in for a FREE Insurance quote or an insurance review.

Waited all day for a call back.....and nothing. This was three weeks ago and they still haven't…read morecalled back. Switched to another state farm agent and couldn't be happier.

Contacted this office about switching from another state. The service I received was great at first…read morewhen I called to see why my bill was so high Brittany gave me instructions to follow and two weeks later she tells me I owe $1000 for ONE month and that there was nothing they could do basically. I do not appreciate the fact that you have me inaccurate information and acted ignorant to the fact that cost was one of the concerns. If I called you to figure out why I was billed $500 what makes you think I was going to agree to paying $1000??? This office had no problem contacting me several times before I officially switched to this agent. However a simple phone call to update me on my insurance plans being processed in the new state, was too damn much! I did NOT appreciate the service I received from Andrea or Brittany. I also requested an appointment and didn't even get a phone call back until the end of the damn day. IN CONCLUSION now I'm screwed because of some inaccuracte information provided to be by this office and I would not recommended them. JUST PISS POOR!

I went with Linder somewhere around 4 years ago and recently changed. First of all, the comments…read moreabout Rachael are true. She's great. I'll describe the rest of my experience and the reason for the one star rating. I had been with State Farm for probably 20 years but they kept getting worse and worse and I finally decided to make a change. Geoff Linder was recommended to me and he placed me with Erie. I had two claims with Erie, one with an uninsured motorist who caused an accident and then fled the scene when my wife was driving. The other was where my wife scratched the car on our mailbox lid. Erie was great to work with and let me take my car where I wanted to get it repaired. A couple of months ago, I got a call from Rachael saying the agency had decided not to carry Erie any longer. I told her that I really liked Erie and would probably like to stay with Erie but of course I'd be glad to consider a quote from Linder. I contacted Mark Peacock, who is an independent agent who carries Erie for a quote. Mark told me that Erie considered to policy as belonging to the agent not the insured and that I would have to get Geoff Linder to transfer the policy to carry my discounts and my rate lock over. I didn't think that would be a problem since Linder had decided not to carry Erie any longer per Rachael. Geoff and I talked and he refused to transfer the policy. He also told me that Erie had canceled all of their policies, which was true I'm sure, but I thought kind of a deceptive way to put it. I'm sure Erie did cancel all their policies after Linder decided not to carry them any longer. At any rate Erie has agreed to write my policy through Peacock when my policy through Linder ends so it's obvious that they didn't make a blanket decision to cancel all the policies for something the insured did. It's going to cost me money though ONLY because Linder wouldn't transfer my policy. So, I'm being penalized for a decision Linder agency made. Mark Peacock limited the damage a little bit by making a few smart moves, such as pointing out that I only needed rental car coverage on our road trip car since I have 4 cars anyway. He also did a nice job of explaining my coverage to me, which I never really got from Linder.

Great service and advice provided by Geoff just what I needed as a recent Memphis resident. Highly…read morerecommended. Also, I was in and out within 45 mins.

On behalf of the Museum, I am thankful for Vivan Sparks. She's excellent at research, takes…read moreinitiative, patient and has a go-getter attitude. I am happy about the service and professionalism she continues to provide, while putting any worries at ease. Thanks for all you do!

From the owner: Clay & Land Insurance has served the Mid-South since 1968. The agency represents over 200 insurance…read morecarriers specializing in Commercial, Personal, Surety Bonds, and Employee Benefits.

If zero stars was an option, that would be more appropriate. Not only did my auto policy get set…read moreup incorrectly to begin with, when I tried to reach out to my "friend" to get it addressed, she ghosted me (and still has, 6+ weeks later!). Someone else stepped in to "help" but her efforts and communication required continual follow up to get a status on my policy being updated. When it was updated, I was told I would not be billed additionally (since I had already paid in full for what was supposed to have been the correct policy) but I received a $1300 invoice. Again, instead of fixing the issue, after repeated follow up to see when the issue would be resolved, I get a check in the mail. They cancelled my policy - my family was driving without insurance!! - and Kaizen didn't even tell me!! I have had more stress and issues in the 2 months I had "insurance" with Kaizen than in the 17 years I spent with Allstate. I moved to help my "friend" and save some money and she totally hosed me over and the company put me any my family in danger. I HIGHLY recommend you go to ANY other agency than this one. Extremely poor business professionals and extremely poor communicators. They will lure you in with a low price and then screw you over. Buyer Beware!!

From the owner: We’re an independent insurance agency offering a comprehensive suite of insurance solutions to…read moreprotect your business and your life from the unexpected. We don’t just sell insurance. We work closely with clients to help them make important and informed decisions every day when it comes to protection and their future. We’re located in Germantown, TN, serving individuals and businesses all over Tennessee & Mississippi. We're Independent We are real, live members of the Memphis community We are your consultants, working with you as you determine your insurance needs. We are value-hunters who look after your pocketbook in finding a good combination of price, coverage and service. We offer one-stop shopping for a full range of products, including home, renters, auto, boat, motorcycle, business, life and health insurance coverage. We are committed to customer satisfaction, it's the key to our livelihood. We treat you like a person, not a number.

Cat is awesome and will help you find the right insurance product you need…read more Love the office staff, as well.

From the owner: Kathryn Cook Farmers Insurance Specializes in Home, auto, business, and life insurance in Memphis…read moreTN.