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    Douglas County Animal Services

    4.0 (4 reviews)
    Closed 10:00 am - 5:00 pm

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    Carson Valley Veterinary Hospital

    Carson Valley Veterinary Hospital

    (309 reviews)

    Our tiny Princess Leia ("The Iron Lady") made a terrible life choice involving razor blade pieces,…read moreand this incredible vet team saved her life. After losing our previous tiny Yorkie during a routine dental procedure, we were absolutely terrified -- but from the first moment, the doctors and staff treated Leia like family. The level of skill, compassion, communication, and care we received was extraordinary. A huge thank you to Cameron Ross and Nick Mannan for their incredible work, kindness, and dedication during one of the scariest moments of our lives. Today Leia is back to doing zoomies, giving kisses, and running the household like nothing ever happened. We will never forget what this team did for our family.

    I am extremely disappointed and heartbroken over our experience here. We brought our cat, Bandit,…read morein because he was very sick, weak, losing weight, and clearly not himself. I was already extremely emotional and scared, and instead of feeling like we had a team trying to help us, I felt like the first priority was how much money we could pay. Before even running tests to determine what was wrong with him, we were being asked about the cost. I understand that veterinary care costs money and that businesses have to charge for their services, but when someone is sitting there crying and desperately trying to help their pet, there should be compassion and some effort to explain the options clearly not make them feel like they are being forced into an impossible financial decision. We ultimately had to make the heartbreaking decision to put Bandit to sleep. I will always wonder whether something could have been done for him if we had been given a real opportunity to find out what was wrong and discuss treatment options before being pushed toward the cost of everything. We were charged around $500 for the euthanasia and cremation. I understand cremation is an additional service, but being charged that much after feeling like there wasn't much effort made to actually help save him has left me feeling devastated and taken advantage of. The most painful part is that I didn't feel like Bandit was being treated as a life that mattered. I felt like I was being treated as a customer and a dollar amount during one of the worst moments of my life. I held Bandit's hand while he received his final shot. He was a cat we found and rescued and became part of our family. We loved him, and we wanted to help him. I just wish I had felt that the people caring for him wanted the same thing. I hope this experience is taken seriously and that other families in a similar situation are given more compassion, transparency about costs, and genuine options before being put in the position we were in.

    Douglas County Animal Services - animalshelters - Updated September 2026

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