Customer service isn't just about making a sale--it's about how a company stands behind its…read morecustomers when things don't go according to plan. That's exactly why I'm giving Emberwest a 5-star review. From the moment I walked into the showroom, Aaron and Mike were incredibly knowledgeable, personable, and genuinely focused on helping me find the right solution. They took the time to understand my needs, walk me through the options, and make the entire buying process enjoyable and stress-free. What truly sets Emberwest apart, however, is what happened after the purchase. On paper, everything seemed like a perfect fit, but once I got home, it became clear that things weren't going to work out as expected. I was concerned I had made an expensive mistake, but Mike immediately put those concerns to rest. Mike was welcoming, understanding, and completely focused on making things right. He went above and beyond to ensure I was satisfied and that the situation was resolved in a way that exceeded my expectations. That level of commitment and customer care is rare and deserves recognition. I can't say enough about how well I was treated by Mike and the entire Emberwest team when my weekend didn't go as planned. Their professionalism, integrity, and dedication to customer satisfaction turned what could have been a frustrating experience into a great one. Needless to say, I'll be back. Thank you again to Mike, Aaron, and the Emberwest team for standing behind your customers and delivering an exceptional experience.

I worked with Aaron to purchase a Kozy Heat Nordik 41DV. Aaron is extremely helpful and friendly…read moreand answered my millions of questions. My builder constructed the wall framing, added an electrical run, and redirected the existing gas line. I live near the showroom so Aaron didn't mind stopping by to perform the pre-installation inspection. I was super fortunate to be able to snag an open installation appointment just one week later. 2 guys on the EmberWest install team came by and reworked my existing flue, chimney topper, and of course installed the new fireplace. I'm currently waiting for my builder to close up the wall and install the mantel, wall ledger tiles, and hearth. Once this is complete I will be calling Aaron to schedule our final log setup and testing. I realize this review is being written before my project is done but everything has gone perfectly so far and I expect the final setup will be more of the same - perfection!

Hired Summit to replace a protective screen for my Valor gas fireplace…read more Communication and service was prompt. I will be using them for all my fireplace needs in the future. 10/10 - highly recommend

We hired summit to install a new gas insert. They did a great job. They communicated very well…read moreabout my options and the process. The owners are very nice and responded quickly to my questions. They were super clean with the install and everything went smoothly. I highly recommend them.

We had Anthony do our fireplace remodel, and we are extremely happy. Our fireplace was a gas…read moreinsert, and we wanted to switch to an electric. We decided to do a build out to update the space. Anthony was very friendly and punctual. The team that he works with were also friendly and on-time. I was concerned about dust, but was so impressed with how clean they kept everything from start to finish. Anthony has an excellent eye for design, and was very helpful with suggestions for spacing and placement. He was also sure to take care of all the details, including removing existing speakers and lights that would no longer fit and properly patching up holes. They did exceptional work, and we are so happy with the finished product. We look forward to working with him again for our lighting.

What I appreciated most is that they handle everything themselves -- demolition, electrical, gas,…read moreand installation -- so there's no need to coordinate with multiple contractors or worry about who's responsible for what. I had a very specific and challenging project: installing a gas fireplace into a very small, original arched Victorian fireplace. Anthony was incredibly helpful throughout the process. He patiently answered all of my questions and spent a lot of time working with my masonry contractor to explore every possible option. Thanks to his guidance and expertise, we ended up with the best solution possible. We are finally got rid of draft and now spending most evenings in once most abandoned room

I feel like I should warn other people about this company. They were a NO SHOW when I got up early…read moreat 9am to meet them. They have ONE technician for the entire Bay Area. If someone is really "sick" they should let you know at least an hour before not half an hour after they are supposed to show up.

I hired this company for an inspection of an old wood stove. The technician Gabriel was very…read morefriendly and knowledgeable, and took time to answer all of my questions. Thank you Gabriel! Sheila was also very friendly with scheduling.

Kevin does an exceptional job helping us to maintain the fireplace that we love. He's very…read moreknowledgeable, neat, and efficient. he also have very fair pricing. Highly recommend.

In need of maintenance for my gas fireplace insert, I called F&S. They were responsive and…read moreprofessional. The job they did at my home was efficient and tidy. I'm so happy with how my fireplace looks now that it's clean and operating perfectly. I would not hesitate to call them in the future.

Service was quick and appointment time was met. The…read moretechnician definitely cleaned out our chimney to help break down old soot. He came out covered in it so I'll give him his props. Unfortunately the air flow in our house does not allow us to use the chimney when the heater is in use as the smoke returns into the house even with our damper open. (Only found this out after cleaning) Great service! Would recommend and hope you all can use your chimneys efficiently!

The technician was wonderful and kept me informed as work progressed. The work was clean and quick…read more I can recommend them highly! PS the work I had done was dry vent cleaning

Look no further! Jerry was extremely helpful in getting us an extremely competitive price on our…read moreChicago Series 40" fireplace by Regency. Afterwards, Hash and his crew executed flawlessly (see photos). Hash overly communicates project scope and outlines related effort in the statement of work / quote. Hash walked me through every line item and even reduced the total bill where the work wasn't as complex as originally estimated!! We changed our design last minute (after framing was already finalized!), and Hash accommodated moving the overall height of the fireplace unit for a reasonable rate because he wanted us to be completely satisfied and not sacrifice our vision just because of the cost to re-do the framing! Truly 5-star quality service. We will definitely be recommending Bay Area Fireplace to anyone that is in the market!!

I have had some issues with the fireplace I bought from Bay Area Fireplace 12 or so years ago…read more Since I live pretty far from this store, I decided to use a local gas fireplace store, they had no idea what they were doing & just kept trying different things. Bay Area sent an excellent technician, Hash. He was professional, got everything working perfectly & trained me on safe operation. I will always use this company for me every other year check up & refresh.

replaced the cap , chase cover and sidings. they offered…read morefair price and get the job done in 2 days. Martin is super responsive and knowledgeable. we are supper happy about the quality!

Martin did a great job - cleaning my fireplace and chimney, did a thorough inspection, installed a…read morenew chimney cap and applied a new concrete crown. He was on time, did a very professional work, explained things very well and gave me a fair price. Real nice guy !