I called to check insurance and make an appointment and they sent a link for electronic forms which…read morereally helped cut down the wait time. We were seen pretty quickly and were able to get X-rays on site as well. Parking was easy right in front. The lobby was great with state and national park posters and everything felt new, clean, and nicely organized. The front desk and staff were very caring. My daughter saw Nurse Larson for an after car accident checkup. He was very friendly, knowledgeable, and explained everything clearly which made the visit feel much less stressful.

Our experience with Elite Rapid Care has been excellent. Prior to our appointment, I needed to make…read moreseveral calls to confirm insurance, and everyone I spoke with was patient, helpful, and reassuring. After the appointment, we received a prompt stat referral to the appropriate provider, along with a follow-up call from Tawnya. When I spoke with her, she went above and beyond to ensure we had everything we needed. She answered all of my questions and encouraged me to reach out if anything else came up. This level of quality customer service feels rare these days, especially when so many people appear burnt out and less engaged in their work. I truly can't say enough good things about this office.

Everyone was very polite and professional.. from the nurse to the Dr's. Very easy check-in and the…read morecare was perfect! Highly recommend this facility. Thank you!

I had a very disappointing experience at this urgent care. The staff came across as rude,…read moredismissive, and like they didn't want to be there. Instead of listening and showing compassion, they made us feel like we were an inconvenience. When people come to urgent care, they're usually scared or in pain and deserve to be treated with respect. If you're unhappy with your job, don't take it out on patients. The lack of professionalism and empathy wasted our time and left us feeling like our concerns didn't matter. I would not recommend this urgent care to anyone

I love love love this medical center! Everyone here is so sweet and treats you like family. And…read moremakes you feel important. Your health is so important. I recommend coming. My provider is Cristina kulback. I will never change with her. And with health express. Thank you all for all you do for me and others!! Much appreciated... Stephanie pare

Health is Happiness hangs from the lobby wall of the waiting room. It reminds us of the importance…read moreof our health. If we don't take care of ourselves, it's not going to get done. We truly cannot care for anyone else until we attend to our basic needs, like our health. Recently, I had some experiences that made me rethink and realize the fragility of one's health. I found this little clinic from word of mouth, Gabriel mentioned it to me. They have great hours, take my insurance, and have the best team. A caring team! My principal complaint when I made the initial appointment was for pain management relief from low iron levels. My hemoglobin levels were way below average, actual at 6. Yes 6! This is the reason for the pain in all four of my limbs. The low iron was causing irregular sleep patterns or no sleep, breathing issues, and a few other symptoms. But one needs "sleep," to survive. The doctor did blood tests, and offered the use of steroids to deal with the pain from low iron issues, so at least I could sleep. I was offered the chance to have a steroid shot and another pain medicine via my vein. These shots were reasonable at $50 each with payment taken at the time of service. It's been a little over a month that I've been able to make this office work for me. The staff is again very kind. While I've had to back off the shots while awaiting my first iron infusion the little bit of relief for the physical pain that comes with "low iron," was at least partially relieved due to the staff here and their recommendations for my health. We have but fleeting moments in life, during this phase and small moments of my life it was truly life changing. Just having someone that cared while awaiting the medical treatments was a god send to me . Pain is a mind numbing experience and really shakes an individual to their core . The staff and all their ability to care truly shows in their service to helping others that are in pain and need no matter what their condition or circumstances. If you live in this area and need immediate assistance for medical treatment and are awaiting something give a call . Let's connect and keep our health so that we can keep spreading love and kindness to others.

I thought I had a kidney stone. I was very sick. I arrived yesterday at 7:30 and I was seen within…read more10 mins. The doctor and the staff were very kind and helpful. The doctor did bloods and said that I was far sicker than I realized. She sent me next door to the ER. She called ahead and made sure they had all of my paperwork. The nurses were also exceptional. Thank goodness she did. I went downhill fast. I had a burst cyst on my kidney. I was admitted to the ER and I didn't get home until around 4p. The facility is very clean and easy to access. Parking is great too. Will only go here in the future.

I have been a patient of Southwest Medical for many years and I have always had a great experience…read morein all of their facilities. This one is a bit far from my home but they found me an appointment in radiology so here I am . That is what I love about Southwest Medical, you find the care you need even if it means driving a bit further.I love that about them! Convenience with locations all over Las Vegas area and most of their buildings have everything you need in one place. Parking is always plentiful and I've never had an issue with not finding a parking spot that is conveniently by the entrance. I really appreciate being part of Southwest because they have all the doctors and specialists under one roof! This building comes up as Sienna Healthcare on the app but it is a Southwest Medical And Associates building. The office was clean and there is a security information personal in the entrance to answer your questions. The staff here is amazing and they make you feel like they care about your health. They are friendly and professional.

I had a great experience at CareNow Urgent Care for a pre-employment drug screening. I did not…read moreregister online, but I arrived early and was attended to very quickly. The front desk staff were friendly, welcoming, and efficient. Cynthia, the medical assistant who helped me, was excellent. She clearly explained the entire process from start to finish, including what would happen afterward with the submission of my screening results. Everything was handled professionally and smoothly. I highly recommend this location!

Everything about this process is great! Check In is moderately easy. The nurses are awesome!…read more Except for one thing. The doctor or a nurse practitioner that came into do the exam was incredibly rude. She acted as though I was a waste of her time, even though I was in great pain. In the future, I will consider going to another location.

The American urgent care always gets me in and I can get blood at the facility and x rays. The…read moredoctor is amazing. He moved locations so I then moved locations. I highly recommend this facility. It's very clean.

My sister is a stroke recovery patient who saw her PCP, Dr. Pervaiz, at American Urgent Care (AUC)…read moreon May 18 following her discharge from inpatient rehabilitation. During that visit, she needed: 1. An outpatient rehabilitation referral 2. A neurologist referral 3. A CT scan referral 4. Prescription refills 5. Completion of a disability form Although Dr. Pervaiz spent only a few minutes with my sister before leaving for another facility, we came prepared with a clear list of required items. During the visit, I reviewed these items with both the physician and office staff and confirmed the information needed to complete each request. Despite these discussions, none of the requested items were completed correctly or in a timely manner, resulting in significant delays in my sister's care. 1. Outpatient Rehabilitation Referral I provided an NCEP outpatient rehabilitation brochure containing NCEP's fax number and location information. Approximately one week after the visit, we received a referral to a children's therapy provider despite my sister being over 45 years old. This error required multiple follow-up communications and delayed the start of her rehabilitation services. 2. Neurologist Referral After multiple follow-ups with the clinic, we received a referral more than a week later. However, the phone number listed on the referral did not correspond to the provider address and NPI listed on the referral. As of June 3, AUC still had not provided a valid neurologist referral. 3. CT Scan Referral My sister had to return to the clinic the following week to request the CT scan referral again because it had not been processed. The referral was not faxed to the imaging provider as requested. After obtaining an emailed copy and forwarding it myself, I learned that the referred imaging provider did not accept my sister's insurance. This required additional follow-up with AUC and several more days of delay before a corrected referral could be obtained. 4. Prescription Refills At the May 18 visit, we provided a concise medication list from my sister's hospital discharge paperwork, including anti-seizure medication, blood pressure medication, and cardiac medication. I repeatedly emphasized that her medications would run out by the end of the month and that no refills remained. Office staff confirmed the pharmacy information during the visit. By May 28, no prescriptions had been sent to the pharmacy. We were forced to make multiple calls to the clinic before the prescriptions were processed. We later learned that one of these follow-up calls had been documented as a telehealth visit. Given the importance of these medications to a recent stroke patient, the delays and handling of this matter were highly concerning. 5. Disability Form We provided a one-page disability form to be completed by the physician during the May 18 visit. Despite multiple follow-up requests, the completed form was not returned until the first week of June. These issues are documented through communications with the clinic. The repeated errors, delays, and lack of follow-through significantly impacted my sister's post-stroke care during a critical recovery period. Based on these documented events, I am filing this complaint with the Better Business Bureau for review.

I had to bring my son in for an ear infection when his pediatrician had no available appointments…read more This office was efficient and got us in with a provider immediately. They prescribed antibiotics, and my son is already feeling much better. But what prompted me to write this review is that a good Samaritan found my credit card on the ground outside the office, and the office held onto it for me until I could come pick it up. I'm so glad they did! Thank you to the staff here!

New ownership. They saved my card without permission and have been sending me spam texts and emails…read moreabout a balance due- there is no balance. Everything was paid in full in person. When I called the office the girl said this has happened to other patients and not the to worry. Since then I've received 4 additional texts telling me my card will be changed. They also raised the cost of a visit about 40% overnight. Won't be back. Don't recommend this place since they save your cc info without permission.

I'm extremely shocked that this Urgent care is scored at what it is…read more The first time I came in, I was treated by Dr. Rodriguez and couldn't have asked for better care and treatment from this Doctor! He's been around a long time, takes his time on his patients and cares about your health verses just prescribing you what "you" believe WebMD tells you what you should be taking. I've been back again and will drive across town to be treated by Dr. Rodriguez. Also, Lakin was a HUGE help and extremely friendly. I HIGHLY recommend this urgent care and primary care to all my friends and family.

I got in had X-rays taken, those have since been "lost" apparently by PMI the imaging company. I…read moresmell bull...The girl who drew my blood missed on my left arm then went to the right. The first was 6 days later and the second 1 hour after my blood was drawn! After my arm bleeds out and I covered it and held pressure the girl says, "that's only the second time I've ever done bloodwork" WTF?!? WITH ZERO SUPERVISION?!?! NO WONDER MY ARM LOOKED LIKE THAT!! I call to ask about my missing X-rays today after 2 days of not hearing anything from them. Girl on the phone said "we sent them, they lost them" & "luckily that girl doesn't work here anymore"...LONG STORY SHORT DO NOT GO HERE!! THERE IS NO DOCTOR HERE AND THE GIRL I SPOKE TO SAID SHE FILLS THE SUPPLY ORDERS!! NO ONE IS IN CHARGE HERE APPARENTLY!! UPDATE!! NOW AUC IS BLAMING PUEBLO MEDICAL IMAGING FOR MY X-RAYS. I called PMI and they said the X-rays were "unreadable" meaning they were done incorrectly! I STAND BY MY FIRST REVIEW 110%

Again, nobody likes coming to the doctor, but at least having a place that makes you feel warm and…read morewelcome helps out. I've been coming to this place now for a few years, and has always been a top-notch experience. The only bad thing is parking can be limited, so if you do have an appointment I suggest getting there earlier than you would normally so you can find a place to park. Inside, the lobby is warming and vining, they have a digital signboard so you can find your doctor without a problem plus elevators and a staircase if you desire to walk up the stairs. The check-in area is very spacious and nice and all of the girls at the front counter are super friendly making it a very nice check-in experience. The actual doctor's rooms are neat and clean as they should be and feel very comforting rather than just a sterile environment. Bottom line? If they are a part of your insurance network, I highly suggest coming here. Because it is a great way to make an unpleasant experience more comfortable.

The type of care provided here is excellent, and the environment is very clean and comfortable. I…read morefeel at ease while waiting to be called. I prefer morning appointments because it is less crowded. My experience so far has been very pleasant. The staff are always very friendly and helpful to both patients and their families.

Definitely had a bit of a scare last week when I had to go to the hospital for the craziest pain…read moreI've ever had. To preface, I was 21 weeks pregnant and went to the ER and they wheeled me up directly to the labor & delivery unit. The staff was all absolutely amazing and so kind. Stephanie was our nurse and she was so amazing. I definitely appreciated how kind she was especially since I was scared as to what was going on. Long story short, everything is fine with the baby and me, but I had kidney stones so drink your water, people! haha. I had no idea you're more prone to kidney stones when you're pregnant. Hard lesson learned. The staff was really nice and accommodating and I don't feel like I was waiting too long on anything. They definitely were a bit busy and the doctor that was supposed to examine me was delivering a baby, so I had to a wait a bit there, but I definitely felt like their care there was great. Hopefully I'm not back till I have to deliver the baby haha but really appreciative of the amazing staff at the ER and the Labor & Delivery unit.

This is by the far the most terrible experience I have had in a hospital. My Doctor did not listen,…read moreor care about the pain I was experiencing and waited 56 hours to prescribe medication to help alleviate said pain. To start, she tried multiple times to prescribe me medication that I was allergic too, did not listen to my symptoms as she thought I was simply withdrawing whenI was not. It was pancreatitis. Furthermore..she takes forever to do her rounds and doesn't come in until the afternoon and when you haven't slept for more than 3 days...the day time seems to be the quietest. As I was napping she storms in without knocking, turns all the lights on and opens my blinds saying "I like my patients to stay awake during the day" UNBELIEVABLE. Most nurses were great, however most look like they hate being there. No cleaning staff, no new gowns or sheets after a 6 day stay, dirty, and just plain awful. I do not wish this place on anyone. It will only make you more sick. My doctor should be ashamed.