I am so glad that Home Depot and Lowe's have gone to self check out only. This has brought me to your store more often and I must compliment you.. Friendly courteous helpful sales people amazingly good nice friendly cashiers. I more than likely will be doing all my hardware business as many friends of mine now will at your location. I came to those other 2 stores to shop and what I found were a bunch of people standing around in a huddle yapping and yapping and yapping, at the self check out yet no register's open. read more

All around great service from Alan in the paint dept. You can't get that in big store chains. Thanks for giving me that caring down home feel. read more

I took my 2 yo self-propelled Toro lawnmower in as it was emitting a high pitched screeching noise while running. 3 weeks later I picked it up and was given an invoice. The invoice stated that it ran well, replaced spark plug, and cleaned air filter. I'm 72 yo with metastatic breast cancer. Not one employee wears a mask! A young man loaded the mower in the hatchback and I secured it with ropes. It was entirely inside the vehicle. I got home, unloaded it, looked at air filter--BLACK w old oil! Started it up, pushed on lever for self propelled and this high pitched screech was now LOUDER! I called Ace, on hold forever, then guy said he'd write a note. NO! He'll never call me back. So the guy asked what was problem. NO MATTER WHAT I SAID HE BLAMED IT ON ME! They will steal your money, have no idea what they're doing! Do not go to this Ace! read more

Haley a sales associate was extremely kind and helpful. The other female associate working there walked passed me after I asked for help, and still didn't help once I asked my question! read more

The Helpful Hardware Folks! -NOT!! It is amazing to me that Ace spends a fortune on advertising and marketing that they are "The Helpful Hardware Folks" and yet you certainly don't experience that. The people are unprofessional and at times just plain rude. They chat with each other and ignore customers. I dropped off a blade to be sharpened after calling on the phone and was told it only took a few days after drop-off to pick it up. After a month it still had not been sharpened. Whenever I called and asked I was told it would be ready soon. When I finally gave up and went in to pick it to take it somewhere else the people there could not care less. Never once did they return my calls or offer an explanation. There were many employees in the store just standing around and talking to each other. Is that being helpful? You get better customer service at Home Depot and we all know how bad it is there. Ace just does not care about customer service. They could fire all the employees and set up self service cash registers and there would be no difference in service. read more

took my exmark zero turn mower in for service to repair/fix an oil leak that resulted from service to replace 2 coils the previous summer. Told employee when checking in not to mess with the blades , they have a tendency to tighten so tight that I cannot break loose the bolt when I need to remove/sharpen them myself., this was included on service order. Went to pick up mower 31 days later , and they had sharpened the blades that really did not need it anyway. Service employee had called and said they would have to replace oil seal to correct oil leak ,gave me a quote and I agreed. Then first time I tried to cut the gras mower ran for less than a minute before drive belt ,and tension spring came off. I called and spoke to Mr. Fowers- mgr. and he had someone P/U mower from my house and take it back to shop . got the mower back and cut lawn , when finished I was going to blow off clippings, etc. , and noticed the plate covering the key ,blade engage knob ,hour meter ,throttle and choke lever was loose ,4 bolts had not been tighten at all ,the connecting wires beneath were holding it in place. The oil leak is still happening ,I park my mower on top of cardboard specifically to monitor for any leaks. This firm was well regarded 20 yrs. ago and I drive 95 miles round trip to have service performed ,no longer ...new corp. owners ,sloppy ,incompetent work was going to go back and show pics of failed oil repair and discuss experience with mgm't. but figure it would be a waste of time. I decided to go back to store and speak with Mgm't , S. Flowers ,I showed him pics and discussed my frustration and disappointment , I did not go asking for a refund but he refunded my labor cost for work that did not correct problem. read more

I'm kind of torn about this review. I am not a fan of hardware stores in general. But I think that Ace is a nice small store. However, every time I come into this location all I find are cashiers talking to eachother and other patrons like they are at home. Not at work. I do, however appreciate the fact that they know some of the customer's by name. But I don't appreciate a cashier calling a "Known" customer to her register when I am in line behind some one else in the second line. If you are open, then stop damn talking and take the next customer. With that said, I want to give them a 2 for the cashiers behavior and a 4 for the other employees wonderful customer service but I'll settle in the middle with a 3. The guys outside that handle the propane tanks are always very friendly. Now I am not saying that the cashiers were not friendly, but I do think it was rude to take ask another customer walking down the aisle if they were ready and not ask me to come over to their register first. The store seems to be well stocked. My BF has asked about the functions of several items and was pleased with the staffs knowledge. So I think that this store is a pretty good location. read more

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Great customer service and they have Sssooooo much. I had personal assistance finding nuts and bolts not included with an online purchase. Will revisit! read more

Asked young female if she worked there. She said yes and kept walking. She did not ask if she could help. Nothing. Needless to say, I walked out and won't be back. (Has a quick question a Toro that I am shopping for. Big sale they lost. Well if they even sell them. That's what I wanted to know.) read more

I've been going to this Ace for several years and I really like the store and the employees. They're most always very knowledgeable, helpful and quite friendly. I'm not a fan of the other big box stores though they do have their uses. Over the past few decades those other stores have shut down small business owners and smaller franchise stores where I'd previously enjoyed good customer service and quality products. This Ace is run like a family-owned business and they carry quality products. My only criticism is that the check-out personnel could stand to be a bit more professional and respectful of customer's time. When I need a high-dollar piece of equipment, i.e. a mower, blower or other, this store has been my go-to. They maintain the products they sell so I know I can count on them for consistently good maintenance and repairs. I even receive a Christmas card from them. Great store, great folks! read more

I have come into this store more than once and I've come to one conclusion; I hate being made to feel discriminated against in a public store chain. It's so sad and demeaning. At this location, I came in during the middle of the day and it was not busy at all. I waited at the counter and wasn't acknowledged for at least five minutes. The salesman wasn't nice when he came. I just wanted to get a key made. He was not nice it was what I call a SWB experience. This means "shopping while Black". Like my money wasn't good enough and like be really didn't want to help me. I felt like I was bothering him from helping the other invisible customers who didn't exist. I was on duty as an EMT so much ambulance partner, who was also black, was there to witness it so I could make sure I wasn't making it up. Needless to say, I live in Douglasville and I'll drive several more miles on down to the Home Depot where I can SWB and feel like my coins are appreciated!!! read more

Great selection of outdoor equipment and they are always super friendly and willing to help.

I am a commercial lawn care business owner who has been doing business with Ace for over 6 year now, and I can honestly say I love those guys. Andy, Danny, and of course Rob, welcome back. Peak season can get pretty hairy but theses guys help me maintain my equipment and keep the lawn wheels rolling!!! read more

I took a Stihl weedeater that ran well in for repair because it needed a throttle cable. I explained that the cable needed to be replaced, and asked for a general tune-up to make sure no maintenance items were needed for use in the spring. I received a call from the service department stating that the unit was not repairable. The service manager stated that the unit had been disassembled because they noticed that it was leaking oil from the engine seals, and would need a complete rebuild, and that it would be less expensive to purchase a new one. I explained to the service manager that this weedeater was in use the day prior to bringing it in for service, and I only requested that the throttle cable and tune up, and asked him to reassemble it and replace the cable. The service manager then stated that their "diagnostic fee" does not include reassembly, and basically called me a liar, saying: "there is no way this was running" when I brought it in. At that point, I reiterated that I did not request that it be disassembled, and that I expected it to be returned to me at least in the assembled condition in which I brought it in. He refused. I got a box of parts back from what was a running but marginally damaged $450 weedeater. read more

I have shopped at Home Depot & Lowes as well as Ace in douglasville. And yes between Lowes & Depot Depot is tops. But when you go into Ace they treat you like they have serviced your hardware needs forever. Went in bought a chain for my saw & spark plug. Went home saw would not crank. Well decided I needed a new saw after 10 yrs. Went to store looking at saws gentleman said got one in front of you sir be right there. Helped me pick out what I needed and said he had none in stock. Well let me double check that ......yes sir it shows 1 upstairs. He proceeds to get it services it explains the operation of it and checks me out. I mentioned just buying the chain & plug and not needing. No problem. Took it back in to Stan in parts for a full refund. And yes the cashiers are great have known Mary Harper forever. Never seen her being rude to anyone just as helpful as ever. Yes they talk to one another but when a customer walks up they immeadietly stop and "can I help you over here". And prices are compatable to big chain stores. Will go out of my way to buy from them. All sales people constantly ask if you are doing ok can I help you? A true country Hardware store where your not just another customer. Great thing in this corporate world we live in today. Ace Douglasville is #1. read more

I went to two other locations to get my propane tank filled today. My buddy told me to go to Ace Hardware but I did not listen. After the two other places could not help I went to Ace and it is definitely the place. The lady behind the counter helped me with my propane questions right off. The older man outside took the tank right out of my hand to haul it in. And the young guy loaded it up for me. I felt like I was being catered to. Was very nice for a woman who likes to do everything herself. I told my co-worker if she was in the area and needed anything to check Ace first. I feel like going back there to just hang out because they made me feel so welcome. Now for the man who left his dog tied in the back of his truck. I don't think he is going to have a good day after some of the folks who were upset get ahold of his hiney. Very uncool. Poor dog. And the guy who brought my tank was trying to tend to him outside. Very nice. read more