Daniel was there to help us with selection (again) and left us making a refrigerator purchase…read morepleased with service, knowledge and price. This is not our first visit/purchase from Daniel - he's always on top of his game and knows where to find what we are looking for. Thanks, Daniel!

Leo is the owner - great customer service and very good with texting and answering questions. I…read morebought a washer and dryer stackable unit LG and it's 900 bucks less then retail! Slight dent but you can't even see it , and it's new never been used ! The delivery people were super professional and nice as well !

I put in Yelp inquiry to have a repair done on my ice maker. Dmitrii responded quickly and was up…read morefront about any service charge. He is very competitively priced. I appreciated his being honest about not being able to service my model. In the past I've had company's come out to tell me they couldn't work on my appliance.. something they could have done remotely... and then charge me for the visit. I'll keep Frost Fix in my roledex for future jobs. Thanks, Dmitrii!

I'm rating a 2 only because I don't know what their actual work is like but I was slightly upset…read morewith Frost Fix when I had an emergency need to get a refrigerator fixed and I had called upon Frost Fix and another company. The original company I asked said they could not be there till Saturday (a day later) and if they wanted to get to the parts store that they would need to go to the parts store that day (Friday) to make sure they got the right parts. I then said I'm going to shop around and I'll call you back. I called Frost Fix at around 9am on Friday telling them I needed the refrigerator fixed, they asked me my address and number and then they gave me a time frame for THAT day Friday 4-6pm! I was relieved because that means I could get the refrigerator fixed same day! Well come 5pm I call Frost Fix and ask "Hey just checking on a time you would arrive?" And they stated that the location was way to far and they would not be coming out there. So at that point I had wasted the whole day and I could no longer call the other company to come Saturday since they were booked up at that point. I guess my point is, if you say you will be at a place please be there. When a customer shops around they are looking at a few things, timing, price, and quality of work. When you say you will be at a place you need to really make sure you can make it. Because there are other companies in the area that a person can call and if you state to a customer you will be there, they expect you to do so. Please just be more vigilant about that in the future. I cannot comment on the craftsmanship or quality of this companies work though.

Just a mess. Prices are no different then Home Depot but these items are damaged Just go to a…read morereal appliance store

Brand New Dishwasher gets error 4e since first day of use. I…read morebought the thing on 11/17/2018 from the Cumming location. Invoice number 87039308 4 weeks I have been trying to get this fixed and am still getting the "Not my Fault" response from both Samsung and ApplianceSmart as of 12/24 Samsung says, "Install issue", applianceSmart says, "Our guy installs professional all day long, no way! Samsung issue." Mean while, My renters can't wash dishes. I will never use this place again. Home Depot or Lowes wouldn't allow this type of problem. This has been nothing short of a nightmare, and something I will NEVER do again.

Best place in this area to buy appliances! Lower overhead therefore lower prices. Scratch and dent…read moreappliances available. I bought my stove and refrigerator and washer and dryer here after a detailed search of other appliance big box stores in this area. I bought better quality and brands aft almost half the cost of the other places. 4 stars due to limited business hours but worth the wait

Zero Stars for Zero Help: Best Buy Cumming, GA (Market Place Blvd)…read more This review is specifically for the Best Buy located on Market Place Blvd in Cumming, GA. It is the most basic things that matter in retail, and when your employees won't even acknowledge an in-person request, it makes the entire company look inept and weak. My request was simple: a warranty replacement for a Zagg screen protector, a product and service I had previously purchased. The last time I needed this service, I went to the mobile department, and it was fast, easy, and seamless. This time, the experience was a complete, hostile disaster. The mobile department was unstaffed. I asked several employees who were standing nearby for help and got nothing but blank stares or swift dismissals. The "greeter" at the front door was equally useless, looking at me as if I was asking them to donate a kidney. I finally learned I needed to go to Geek Squad. When I was eventually helped, the agent acted as if merely talking to me was a huge favor. He put in minimal effort to look up the original purchase, promptly telling me the item wasn't in my account and that I must have gotten it elsewhere. I pulled out my phone, easily found the original purchase online, and showed it to him. He shifted his tactic, condescendingly stated the phone was "too old," claimed they no longer carried the product, and told me to call Zagg myself--and that was the end of his assistance. He was rude, dismissive, arrogant, and had zero professionalism. It is literally as if the staff went out of their way to be rude and unhelpful. Best Buy Cumming must be doing fantastically well, because they certainly don't act like they need or want customers. I don't know who the current manager is, but once upon a time, Best Buy had excellent service. This was a hugely frustrating and disappointing experience. I received zero help on a warranty service I was owed, and it was such a simple, little thing. As I said, if they can't do the basics well, why trust them with the big stuff?

I would give them zero Stars if I could. I bought a computer from these guys and they sold me a…read more"subscription" to Microsoft Word that bills my credit card every year instead of selling me a software package that is a one-time purchase. I've bought many computers before and never had to pay every year. It was a one-time fee and that was it. This new idea of a "subscription" is just a scheme to make Bill Gates even more rich. And they refused to refund my money or even give me a store credit. Now i cannot access any of my documents or edit them. I WILL NEVER BUY ANOTHER COMPUTER FROM THIS STORE!!!!

I'm updating my review from 5 stars to 1 star…read more About two years ago, I had a positive experience and left a 5-star review. Unfortunately, after my most recent service call, I can no longer recommend this company. They came to our home and spent about 30 minutes cleaning our range and dishwasher. No parts were installed and no repairs were made, yet we were charged $541. For the limited work performed, that price felt excessive and difficult to justify. I understand that service calls have costs, but charging the equivalent of more than $1,000 per hour for basic cleaning was very disappointing. Based on this experience, I would encourage others to ask for clear pricing upfront before scheduling service.

They came the next day and knew exactly what the issue was and fixed it quickly. Our technician was…read moreMark and he was great. Professional, friendly and cleaned up after it was complete. The only slight negative is the price. We had the same thing happen last year and the company I used before charged half of what we paid this time. The experience was way better with North Star but if you are needing a budget friendly fix, they will be out of that range.

The assistant manager Amanda is the best. I had been looking at an item fir a day or two .when I…read morefinally went to purchase it they had sold the last one. I asked Amanda if any othe store had the item . She looked it up and found a store. She said she'd have them ship it to her store. 3 weeks later no item. She offered to go pick up the item . Which I am sure is not in her job description. She did and apologized for it taking so long. I was just glad to finally get it. This is the best customer service I've seen in a long time. Amanda is an asset to your company and I pray she continues to offer great customer service . Thanks a million

The "greeter" and exiter (guy who checks the receipts) was the first and last thing I saw. I…read morewatched as they took the people in front of me receipt and counted their cart. Never said ONE WORD to them. Unacceptable. I have the most contagious koolaide smile. I said hello- the employee didn't say a word. I had to unfortunately force the person to talk because I needed directions to a specific area. It was uncomfortable. Have never been in this store- will never go back. I felt super duper wooper unwelcome. You don't have to tolerate me twice. Not when I'm spending my hard earned. The store was clean - but clean floors don't balance unwelcoming employees. There was a guy who came from the back of the meat department that asked me if I was good. So one star for that guy whom went out his way even though greeting is probably not his job (I walked past customer service and the two people there didn't say a word either). and one for the clean floors. Bye BJs

It's free & that simply cannot be said of most activities or things in today's world! Yes,…read morepatience is absolutely necessary bc depending on the day and time you choose to visit it could be reasonably busy OR really congested! We've visited twice, the first time was shortly before Christmas & we decided to just "check it out." It was approx. one week prior to Christmas & it happened to be on our way home so we thought "why not?" We were pleasantly surprised, even tho some of the houses were not lit up (just a few) but most of the houses were dressed & lit up beautifully in their holiday BEST! It was evident that a ton of hard work & pride had been donated to this project! The event was originally dedicated to a child in need, within the community (I believe) & now the proceeds continue to go to a local family or person in need, I believe. Giving is what Christmas is all about, however if you do not visit on opening night, there in no way donate, that I am aware of, but I could be wrong? Once you get to the main entrance to the neighborhood, cars move seamlessly through the neighborhood w/ the route clearly marked, but as the main article & writer discloses, there is no way to get out of line once you've begin the tour. Last year, we visited again, this time ON Christmas Eve & the line to enter the neighborhood was outta sight! The line of cars snaked around the block & down the street and was quite long ... just to get to the entrance. My husband was not feeling particularly patient that evening, so we did everyone a favor & just skipped the tour. We are hoping to visit again this year and hope to actually see the beautiful displays this time. I will say this, it is well worth the effort, especially for the little ones, but be sure to be prepared in advance (all bathroom stops prior to start) and bring along an extra dose of holiday cheer & patience! Sit back, relax & ENJOY! Happy Holidays & Merry Christmas everyone!

Ashebrooke-Night-of-Lights is a well thought out organized exceptional display of holiday lights…read more Pros: 1. The cost - there is no charge per person or per vehicle. They do collect donations and all proceeds go to help designated families in need. (More information can be found on their website.) 2. The selection is superb. Pretty much any and every selection of holiday decorations you could imagine are in this experience. Everything from lights, inflatables, snow blowers, Santa, nativity, Hanukkah decorations. There really is something for everyone. 3. It's a well thought out planned event. It was not chaotic, or confusing which meant even the driver could enjoy the experience. Once inside each vehicle moves at a pretty steady pace. 4. The music. Some of the houses had music that played in their yard and a few had signs that said tune into a certain radio station to get the full experience. 6. You can't get lost once you make your way through the entrance. There were volunteers and law enforcement at every corner waving you to go right, left, etc., this ensures you don't miss a house and you get the full experience. It also contributes to the steady flow of traffic. 7. COVID safe activity. Such a great option to do with the family while being protected and warm in the comfort of your own vehicle. The did have a walking option however the weather was pretty chilly during our visit so we opted for the drive through experience which took us about an hour. 8. They have hot chocolate for sale. Keep in mind that they are first come first serve so if you come later in the day/evening they may be sold out. 9. For being free it far exceeded our expectations! It took about an hour for us to drive all the way through from entrance to exit, so for us it was worth the wait. Cons 1. Not the most convenient location. Depending on where you're located or staying, it can be a good 30-60 drive so make sure it's close to you before you pack up the family and head out. So I highly recommend you check before planning. 2. The line to get there is INCREDIBLY LONG! It took us approximately 45 min to 1 hr to travel less than 1 mile. The light at the corner of Kelly mill rd and Bethelview rd is highly congested and every green light only allows for 2-3 cars to go through at a time before it turns red again. So patients is key. 3. Once you're in the experience you can't really get out until you go through the whole subdivision. This is a follow the path type event. This wasn't a problem for us but depending on who is in your party just be aware that it won't be super easy to decide to leave and deviate off course. 4. There are no public bathrooms. For our group this wasn't a concern but if you have little children or elderly people in your party you might want to keep that in mind. 5. The music was cool when it worked for 1 house. However, most of the time the radio station it instructed us to turn to was all staticky. Then there was another sign for a different station - we turned to that one and the same thing happened, it cut in and out and got all staticky. It would be awesome if there was only 1 radio station to tune into and if that one station had a strong signal, however with this being free - it was more of a nice to have and not a deal breaker. However, if this was a pay per person or pay per vehicle experience then that would be a different story. Overall: I would definitely recommend this holiday lights experience It's remarkable to see how this community comes together to bring joy to so many who bring their families and loved ones to see the lights. It's even more amazing that they volunteer their time then take all of the money raised to pay it forward. Great light show and fantastic causes! #ASHEBROOKENIGHTOFLIGHTS