Daniel was there to help us with selection (again) and left us making a refrigerator purchase…read morepleased with service, knowledge and price. This is not our first visit/purchase from Daniel - he's always on top of his game and knows where to find what we are looking for. Thanks, Daniel!

Leo is the owner - great customer service and very good with texting and answering questions. I…read morebought a washer and dryer stackable unit LG and it's 900 bucks less then retail! Slight dent but you can't even see it , and it's new never been used ! The delivery people were super professional and nice as well !

This is home depot. Luckily I don't do big chores any longer, but for what I need, home health…read morethings, fans, or bug killer, bulbs, and a few plants int he summer. Been fixing a lot of toilets and its easy to find the parts, fix it myself. This store was easy for me so not going to advise on customer orders, bad shipments since I don't do heavy work other than summer plants and soil... Most often I don't need someone to help, but when I do, there is someone available on an aisle nearby. Getting in and out is a bear but deal with it. Very crowded during summer.

I visited Home Depot on Black Friday to purchase a workbench cabinet for my son-in-law for…read moreChristmas. It was extremely busy, and the associate I spoke with told me I could pick it up on Monday after it was assembled. When Monday came and I hadn't received a call, I reached out to the store myself. That's when I was helped by Mellany at Customer Service, and I can't say enough about the outstanding service she provided. No one could locate the order because the associate from Friday had called out sick, but Mellany took ownership of the situation immediately. She arranged for someone to assemble a cabinet for me and kept me updated throughout the process. She also went above and beyond by helping me rent a cargo van so I could deliver the cabinet to my son-in-law. The associates in the rental department were just as helpful--especially Devian, who did an excellent job loading the cabinet and securing it safely in the van. Thank you to Mellany, Devian, and the entire team for turning a stressful situation into a great experience. Outstanding customer service!

Just a mess. Prices are no different then Home Depot but these items are damaged Just go to a…read morereal appliance store

Brand New Dishwasher gets error 4e since first day of use. I…read morebought the thing on 11/17/2018 from the Cumming location. Invoice number 87039308 4 weeks I have been trying to get this fixed and am still getting the "Not my Fault" response from both Samsung and ApplianceSmart as of 12/24 Samsung says, "Install issue", applianceSmart says, "Our guy installs professional all day long, no way! Samsung issue." Mean while, My renters can't wash dishes. I will never use this place again. Home Depot or Lowes wouldn't allow this type of problem. This has been nothing short of a nightmare, and something I will NEVER do again.

I put in Yelp inquiry to have a repair done on my ice maker. Dmitrii responded quickly and was up…read morefront about any service charge. He is very competitively priced. I appreciated his being honest about not being able to service my model. In the past I've had company's come out to tell me they couldn't work on my appliance.. something they could have done remotely... and then charge me for the visit. I'll keep Frost Fix in my roledex for future jobs. Thanks, Dmitrii!

I'm rating a 2 only because I don't know what their actual work is like but I was slightly upset…read morewith Frost Fix when I had an emergency need to get a refrigerator fixed and I had called upon Frost Fix and another company. The original company I asked said they could not be there till Saturday (a day later) and if they wanted to get to the parts store that they would need to go to the parts store that day (Friday) to make sure they got the right parts. I then said I'm going to shop around and I'll call you back. I called Frost Fix at around 9am on Friday telling them I needed the refrigerator fixed, they asked me my address and number and then they gave me a time frame for THAT day Friday 4-6pm! I was relieved because that means I could get the refrigerator fixed same day! Well come 5pm I call Frost Fix and ask "Hey just checking on a time you would arrive?" And they stated that the location was way to far and they would not be coming out there. So at that point I had wasted the whole day and I could no longer call the other company to come Saturday since they were booked up at that point. I guess my point is, if you say you will be at a place please be there. When a customer shops around they are looking at a few things, timing, price, and quality of work. When you say you will be at a place you need to really make sure you can make it. Because there are other companies in the area that a person can call and if you state to a customer you will be there, they expect you to do so. Please just be more vigilant about that in the future. I cannot comment on the craftsmanship or quality of this companies work though.

I came here with a technical problem, and thankfully the guy in the home theater area knew what I…read morewas talking about. He spent a great deal of time trying to figure out what exactly I needed to get my Firestick to hook to my home theater system, but be able to play sound through the Bose system, not the projector, which made the sound quality very tinty and not exceptionally as loud as I wanted it. After buying two different cords, and finding out neither would work, I headed here for answers. And thankfully, the employee here was terrific and knowledgable. The only drawback was that they didn't have the part I needed, but he even went through the trouble of looking up the item on Amazon, and telling me which one had the best price that would work for it. Looking around, it's fun to see all the different gadgets and upgrades you can do to your house, appliances, entertainment systems. It's easy to get sucked into buying stuff you don't need here. I'm so untech savvy, and I'm so glad I was able to have Best Buy come to my rescue.

The Geek Squad service center could use some customer service training…read more I understand that people with appointments should have priority but after I sat and patiently waited for over 30 minutes, after arriving at 10:06 and having the misfortune of being the second person at the counter that morning, for them to not even ask what I needed (a simple drop laptop off for tuning) but to just discount me because I didn't have an appointment and offer no assistance is kind of ridiculous. Why even suggest you have VIP service for those that have purchased the Best Buy Total Service plan? There was only the feeling of being an annoyance not a customer.

Friendly, Knowledgeable, fast and very efficient. No mess,…read moreno fuss, repair was quickly resolved

Made appointment, showed up on time. Professional. DW DOA…read more Service call was very reasonable. Parts made us shop for new unit. Would hire again.

Refrigerator repair for a leak. Doug was highly recommended from a friend who has appreciated his…read moreservice for years. Quick response to our call, outstanding, friendly service, and reasonably priced. Great experience!

Doug did a water heater install for my 85 year old mother and treated her as his own. Did a water…read moreheater and toilet install for me yesterday and the same treatment. Very friendly and prompt. I recommend and will use again.

The "greeter" and exiter (guy who checks the receipts) was the first and last thing I saw. I…read morewatched as they took the people in front of me receipt and counted their cart. Never said ONE WORD to them. Unacceptable. I have the most contagious koolaide smile. I said hello- the employee didn't say a word. I had to unfortunately force the person to talk because I needed directions to a specific area. It was uncomfortable. Have never been in this store- will never go back. I felt super duper wooper unwelcome. You don't have to tolerate me twice. Not when I'm spending my hard earned. The store was clean - but clean floors don't balance unwelcoming employees. There was a guy who came from the back of the meat department that asked me if I was good. So one star for that guy whom went out his way even though greeting is probably not his job (I walked past customer service and the two people there didn't say a word either). and one for the clean floors. Bye BJs

It's was great for many years. Went in today looking for a simple item (multi vitamins). None to…read morebe found. It's get worse by the day. Not sure if it's management or not but someone should get a clue! Costco is what down the street!

Dmitry was very nice and assessed the problem quickly. The rollers in my dryer were worn out. The…read moreservice call fee was less than other companies and the overall charges were very fair. I'll definitely be calling him again for other needs in the future.

Kenmore 70 Series Dryer Issue: Blowing cool air…read more Alex arrived within the designated window. He was friendly and professional (and wore a mask). He was able to diagnose the issue and complete the repair quickly at a reasonable price.