I inherited my grandfather's pocket watch - wasn't running. I could not find anybody in the Los…read moreAngeles area that could repair it. I was giving up hope, and then I found CWC. At first Denis was not to excited about this one, but accepted it anyways, and returned a functioning heirloom that looks brand new. After three weeks - running like a champ. Very much appreciated. And thanks to Heidi for keeping me updated and her prompt replies.

I had a sentimental watch that needed some minor repair on the band. Denis Carignan was wonderful…read more Although my watch was relatively inexpensive, he still treated me as though I had brought him an expensive item and repaired everything with care and professionalism. The turn around time was within a week. I found them very honest. Karen

I have sent two pieces to these experts over the years and I have been very happy. A Breitling B2…read moreand an Omega Planet Ocean. I plan on posting my Seamaster for an overhaul this upcoming week. They also sonically clean the Case and Band. I would recommend highly. Expect to pay $400 for an overhaul.

I mailed my Rolex Submariner for the $510.00 overhaul after reading the very good testimonials…read moreabout USA Watch Service. A few days later I received a detailed estimate from Haris and agreed to the overhaul. A few weeks later I received the request for payment and return postage which I paid. Subsequently, I received my watch back and "WOW" was all I could say when I opened the container. My watch looked better than it ever did...just like new. It keeps perfect time, gets a lot of compliments, and it just gleams! I had not worn it for almost five years because the mainspring had broken. I can't express my recommendation for Haris and his expertise enough...awesome job!

I bought a watch that needed repair and thought it was going to have to go to Switzerland. I…read morebrought it to Alie's in Dover and it was done in 20 minutes. Alie's is the best anywhere for quality, price and service. Steven Durham, NH

this place is not closed. we just left there. this is a…read moregreat jewelry store with great people running it.

Brought a necklace here recently with a broken clasp. I waited a few minutes as the shop owner was…read morehelping an existing customer. When it was my turn I handed over the jewelry and explained the issue. He looked at it and had it fixed in 2 minutes! This necklace was a gift from my late grandfather, so I'm so happy I can wear it again.

Walter is kind and professional. He checked and replaced my watch battery faster than a jackrabbit…read moreon a date.

Leo & Lisa are fantastic. They are extremely knowledgeable, highly ethical & very reasonable. I…read moretook 2 of my Cartier watches in for various needs rather than driving to Boston or NYC. They took care of the repairs and also advised me on another vintage item that needed attention. Their inventory of beautiful gems and settings are excellent and great for special gifts. Re-sizing/redesign/refitting of wedding rings is also a special skill. A+ all the way.

Great service. Did exactly what I wanted and listened to my concerns with some suggestions. Highly…read morerecommend.

I LOVE this place! I've come here many times for battery replacements in my watches & to have watch…read morelinks removed. Rick is always quick, honest & friendly. I live in Vegas but when I come home to Portsmouth I take my watch needs here. I was sad to learn of the FRM closing soon & happened to stop by here on 12-26-2025 to inquire on where he will be moving to. Rick told me he will be moving his business to Rochester, NH across from the Lilac Mall so don't fear guys you can still go to The Watch Shop there once the FRM closes. Thanks Rick!

It our current age finding a professional watch repair and servicing enterprise is difficult. For…read moresomeone like me with the gift to damage wrist watches with ease, a major problem. Over an hour drive to meet Rick who in mins of opening put a plan into action and in a very short time watch was working and repaired. 3 Ps: Professional, Precise, & Personable. Fully recommend for sales or services.

Amazing service and kindness. Went in to have my watch bands adjusted due to loosing 100lbs…read more Adjusted bands on both watches and replaced one battery. Wouldn't let me pay him! I know where to go now for service and very nice jewelry.

I tell you what! Finest and most kind staff I've ever experienced..and I'm up there in age bracket!…read moreThe gals spent more than an HOUR helping me find an appropriate watch band for my late mother's watch. I truly thank them and recommend this store to ALL!

We have been going to the Jewelers Workbench way back since it was a kiosk in the Steeplegate Mall…read more The workmanship is top notch, the customer service and care can't be beat. I just had an old ring restored for my wife with a replacement of missing stone with a ruby. It was beautifully done. On top of that, Gregg is a generous and kind man who always goes above and beyond when doing any kind of repair. I highly recommend the Jewelers Workbench if you are in need of any kind of watch or jewelry repair or restoration.

I brought in two bangle bracelets where the charms had fallen off. One had the o-ring and the…read moreother needed an O-ring and also needed the opening to be filled up a little bit and he wanted $130 which I thought was extremely high! When I questioned why he said the price of silver had gone up. I haven't had jewelry repaired in a while so I wasn't sure so I decided to do it. Then it was going to take a little over a week and I was gonna be out of town so I took them back. I went to another store - Capitol Romance and my total is only going to be $12.

DON'T MAKE THE SAME MISTAKE WE DID - GO SOMEWHERE ELSE…read more My wife and I brought in a gold chain for a simple repair that took less than five minutes. We were charged $35. The exact same spot broke the very next day. We called and were told, "No problem--bring it back in." But when I returned, the owner--without even examining it up close--claimed it was a "different area" and demanded another $35. He was rude, condescending, and completely dismissive. Given the number of similar negative reviews, this clearly isn't an isolated incident. When the owner inevitably responds with excuses or denials, please be assured: this is EXACTLY what happened. (Note: We brought it to another jeweler in the same plaza who fixed it properly--for just $15.)

Raffi was very kind and respectful. He was able to resize my engagement ring within an hour. I am…read moreso happy and will definitely be back in the future!

Look no further for superb customer service, expert craftsmanship & a stress-free experience…read more My husband and I purchased our wedding bands at J.C. wedding band expo. There were HUNDREDS of rings to choose from & Laura (sales associate/stylist) gave us all the ins&outs, dos & don'ts. She's the best in the business, so much so that my husband went back to her for a pair of beautiful diamond earrings as a day-of wedding gift. Additionally- the wedding band engraving, which they send out to a master craftsman who does it by hand (you can't get him on your own, he's not even listed-I searched) is icing on the cake. 10/10

I took my bracelet to jewelry creations that made the original bracelet because it had a crack in…read morethe sterling silver they made. I took it back and they sent it to California. It came back looking very different. The only thing that will do this to an imperial topaz is being super heated with the torch. I complained I brought paperwork. This business is very good with gaslighting people. I told them I was going to the police and the owner said good luck with that then put a no trespassing order on me so I can't come back to try to resolve it.. They told the cops that I ruined it myself which is not true. My stone is from Brazil and it's high-quality. They ruined my bracelet the memory of it everything about it.. these people don't care about their customers. It's a shame. My gemstone was never pink even when I brought to them to get fixed. Wear and tear absolutely but my problem was the gemstone was not the same when I got it back. They had me convinced nothing was wrong with it until I wore it for a day then went to another place to have it evaluated. It's not in the same condition. You need to heat a stone like this up to 500° to get it to change to a pink tint. Blaming a customer is wrong. I will only deal with established BBB members from now on. Lesson learned