Hi. I am LJ from Flagler Beach. I love the outdoors. And fell right in love, with the Lady Bug Necklace from Tiffanys. Hamid was very easy to work with. He was professional and kind.The necklace is flawless, and has the WoW factor. I will enjoy wearing it, for many years.... Regards LJ read more

First purchase from Dover and it was an Awesome Experience! Product as described, which were beautiful! I received my very well packaged item quickly in a lovely Real wooden box and personal note. High End Excellent Service! Thank you! read more

John was most helpful with my purchase of a beautiful ring. He made sure I had all the right information before I made my decision to buy. The sizing of the ring was quick and I was able to get my ring in a most timely manner. Thank you John and Dover Jewelry for my wonderful purchase. I have been a customer for quite a few years and they have always been helpful and informative. read more

Sloppy management, some of the pieces are not good quality. When I tried to call the store to resolve the problem I was met with indifference. read more

Had a terrific experience with Shaheen and the rest of the Dover Jewelry team. My wife and I needed to have our wedding bands appraised along with some jewelry heirlooms that we didn't' know the value of, to see if we should also have them insured. We worked with Shaheen, the appraiser, meeting with him twice. He was knowledgeable, patient and unrushed while providing us with a piece by piece value assessment. He guided us as to which jewelry should have a formal appraisal, and which didn't need one. We highly recommend this company and staff for high end jewelry. read more

My fiance and I bought my engagement ring and our wedding bands from Dover five years ago. Because we lived in Miami, we were able to visit the store and choose our rings in person. The owner met with us, listened to our list of wants/needs, and provided us with lots of options. Personally, I don't want to contribute to unethical manufacturing of anything- I try to buy consignment/thrift store clothing and furniture whenever possible. This was exponentially more important for me when buying a diamond, where blood/conflict diamonds are still a real thing. Dover's estate/antique jewelry offered me the reality of wearing a diamond ring while knowing I wasn't contributing to this industry. The ongoing customer service of this place is incredible. Seriously. In the first year, one of the side baguettes fell out of my engagement ring, and they replaced it. FOR FREE. This year, I lost the baguette on the other side (I wear my engagement ring every day because it is so beautiful). We've moved from Miami, so I got an estimate at a local jewelry store. $450. So I saved for a few months and then went back. Their estimate changed to $900. I was heartbroken. I called Hamid at Dover, and he told me to send it to them, because he would replace it. FOR FREE. AGAIN. Also, I got my ring back within a week of sending it to them. I'm not sure why others have reviewed that the appraisals were "totally false." We received the appraisal for the engagement ring, which had to be re-certified two years ago when we added the ring to our homeowner's insurance policy. The appraisal stood up. I wonder whether other reviewers who claimed that Dover uses false appraisals actually had an independent appraisal, or whether they just don't "think" jewelry can be that expensive. read more

I recently purchased a beautiful tennis bracelet for my wife, from Dover Jewelry, to commemorate our 30th wedding anniversary. The staff at Dover was so incredibly helpful; the experience couldn't have been better! My wife absolutely loves her new bracelet. In her words, "it's gorgeous!!". Thanks to "Andrea" and her wonderful staff for their assistance in making this a truly memorable occasion! Adam (Boston, MA) read more

This is my first purchase from Dover Jewelry and I find the jewelry peace to absolutely stunning and to add the customer service is excellent. I will certainly continue shopping from this very exquisite merchant. read more

I have purchased many times from Dover and as always so happy with my purchase! John did an excellent job helping me, very professional and thorough. I love the value and quality! Exceptional customer service. Thank you read more

Love, love, love Dover Jewelry! I bought a pair of vintage diamond earrings which exceeded my expectations greatly! Dover's service was impeccable with super fast shipping and attention to detail. Will definitely buy from them again. Highly recommended! read more

I had an excellent experience with Dover Jewelry. Excellent customer service and great selection. Highly recommended

I had a great experience buying long distance from Dover. I worked with Lauren who quickly responded to my email and sent photos and videos on request. She was able to place a hold on the item (on the website) and had their gemologist sit in on our virtual meeting in case I had questions about the stones. Their return policy of paid shipping and a full refund helped ease my worries about not being able to try before I buy. After our virtual meeting, photos and videos, I felt that there would be no surprises when the bracelet arrived. I was wrong. It was more gorgeous in real life! I am so thrilled and happy with my purchase. Do not hesitate to contact them if you see something on their website that interests you. There is no pressure and their sales assistants are extremely helpful and will insure you get a true vision of the jewelry if you can't visit in person. read more

Recently, I had utilized the Dover estate sale process via eBay. I had tried other well-vetted venues to sell estate jewelry: several private sales through an agent, a noted auction house; and, another eBay source. I regret that I had not considered Dover before. The Dover team was professional, efficient, communicative, and cordial. Specifically, Rosette and Sandra were "top drawer". Perhaps of even greater importance was the return - much, MUCH greater than I had anticipated and which far exceeded the alternate venues' results. None better. Not even a close second. Bravo! Dover! read more

I'd been searching for just the right eternity band for some time when I found one that was unlike anything I've seen before or since at Dover Jewelry. They had a vintage ring that is one-of-a-kind and I was thrilled that it was my size. I purchased the ring and they upgraded my shipping to overnight service free of charge. Unfortunately, the ring didn't quite fit (too small) when it arrived and I was so sorry to have to email them and tell them I'd be returning the ring. A few minutes after I sent the email, Dover called and asked if I'd be open to having them provide an overnight shipping label and for their on-site master jeweler to adjust the ring to my size. Channel-set eternity bands are difficult, if not impossible to resize, but I was willing to have them try. I sent back the ring using their provided overnight label. They received it the next day, were able to shave .5 size off the inside of the band, and overnighted it right back. The ring fits perfectly now and I couldn't be more thrilled with it or their customer service! They covered all the back-and-forth overnight shipping, insurance, and the cost of the alteration. I now have a stunningly unique vintage ring and I'm grateful for their time/effort to ensure it worked out for me. I highly recommend Dover Jewelry and will definitely purchase from them in the future! read more

I bought a watch from Dover. It is even more beautiful than in the picture. John was very helpful guiding me through the process. He was patient and non-pushy. The store has serious quality control. Highly recommended! read more

My fiance and I had a terrible experience with Dover a few months ago after I purchased an engagement ring from them. I was somewhat naive and did not have the ring appraised immediately because they had a good reputation and I trusted them, which turned out to be a huge mistake. After the proposal, we had a jeweler look at the ring, and found out that the main stone was at least 30% smaller than they had claimed, and the four surrounding stones were of a much lower quality. The product description online and the "official" appraisal document that came with the ring were both completely false. Dover's sales rep assured us that they would allow us to return the ring, but that we would have to call back the next week when the manager was in the office. To make a very long story short, after a week of excuses and unreturned phone calls, Dover management told us they would not take the ring back because it had been purchased over a month beforehand. They gave us the runaround for two weeks before they begrudgingly returned our money after we paid to have an official appraisal sent to them and threatened to report them to the Better Business Bureau. At one point, the manager even hung up on my fiance, who was crying because she was so upset. They were very unprofessional and rude to us and wasted our time and money (we still had to pay over $100 for the appraisal and shipping). I would avoid purchasing anything from Dover Jewelry; their products are not presented honestly and their management does not care about customer service. read more

Appraisal documents are completely useless and false! I bought a simple silver ring for less than 100$ and they sent it to me with a "appraisal" of 1000$ I know that this ring is not worth that much! they try to trick their customers thinking items are worth 10 x's over! Buy cautiously and carefully from here if you must. But i do not trust this company. They have an ebay account as well, so be wary! p.s. i didnt buy the ring thinking it was worth so much. I didnt even know i was getting an appraisal document The ring I purchase was a tiffany&co ring fyi. Thats how i know it was not worth the appraised amount, it was a silver band. My appraisal was over $1000. i have to laugh at that haha. read more

I bought a necklace on Labor Day weekend; they have incredible offers with a good variety from which to choose. Once I chose the one I liked, the buying process was fast and very satisfactory read more

Went for an appraisal, got a perfunctory glance over by their appraiser. Not professional at all. No parking, downtown is full of creeps - don't waste your time. read more

Dover Jewelers is simply the best estate jewelry store. My dealings with them were entirely long-distance via the internet and phone, so I imagine that their in-person service is as professional, caring, detail oriented and accommodating. I will recommend them to anyone I know seeking a jeweler. Allow my story to serve as testimonial: In searching for the perfect later-life engagement ring, I was seeking a unique estate piece. I live in close proximity to New York City, so there are a plethora of diamond jewelry dealers where I was able to view rings in person. However, none were just what I wanted (many were not as described). Extensive on-line searching led to a few other select possible rings, but (a very big "but") most were too far away to travel to see in person. Numerous jewelers could arrange to have a ring sent, but only after my fully purchasing the ring with the promise of a refund if I was not satisfied upon inspection. Having been burned by various internet and/or credit card issues in the past, I was reluctant to wire tens of thousands of dollars with merely the hope that an unknown jeweler would keep their word. Upon further digging, most at least would impose shipping/insurance charges and some even had hefty hidden "re-stocking/handling fees" which would have amounted to several hundreds of dollars, all to merely look at a given ring in person to confirm if it was what I was looking for. Not Dover Jewelers. I am still in shock at how professional, friendly and accommodating they have been. First, the ring could be sent to me (from their store in Miami, Florida) at their cost both ways! Secondly, they merely required a "hold" for the purchase amount on my credit card - never actually charging me unless I later decided to keep the ring. Is there a fairer way to conduct business from afar for a product as personal as jewelry? In fact, their ring was exactly as advertised in terms of main diamond rating and clarity (not always the case if you've shopped around and then looked in person) and it was indeed "the one" for me. As promised, Dover Jewelers further paid for return shipping to/from them so that the ring could be properly sized (an up-size by the way, no charge) and also complied with my request that the shank be made a bit wider (as an antique piece, it was a bit thin). Again, no extra charge. The ring was back to me within the week (!) with gorgeous resizing/reinforcement - it now looks even more beautiful. Throughout, my questions and communications were handled promptly, honestly and thoroughly (including with careful discretion as this is a surprise purchase). Before even seeing the ring, I advised Dover that I would be happy to always consider them in the future for my jewelry needs solely based on their business focus of truly putting the customer first. I recommend Dover Jewely with highest praise in all aspects of their merchandise, design, professionalism and service. read more

Hi, I want to share my great experience with Dover Jewelry. I am completely satisfied with their excell attitude, knowledge and service. You don't have to bother anymore to look around for other dealers. They really know what they are doing, they know all the prices in the market, and they explain whatever you want to know, or you didn't know about your jewelry or your antiques, I am impressed about their knowledge and the fair offer they make you. I went everywhere trying to sell my watches, and they were so rude, unfair, and I felt like I was begging for something, but not at Dover Jewelry, they will treat you in a very professional and frendly way. You can trust them 100% percent, don't miss time looking for other dealers. I highly recommed them!!! They will pay $$ you the BEST price in the market!! read more

needing to sell estate jewelry after getting appraisal elsewhere, we were given a very good price with little haggling which is very helpful given the emotional aspects of selling a loved one's property. Very professional with friendly staff and private showroom with appointments makes things all the better. We had to bring a very young grandchild at the last minute and they could not have been more accomodating read more

I purchased a tanzanite ring via their ebay auctions. Gorgeous, close to 15 carat heavily saturated blue violet color transparent stone mounted in heavy 18 karat gold with close to six carats of invisibly set high grade princess cut diamonds on either side of this incredible stone. Needless to say I am blown away. This also came with a GIA certificate. After my purchase they even offered to size it free of charge. When I received the ring it was perfectly sized. I have dealt with this company for years and have always found their reputation to be impeccable and the staff to be highly professional and affable. read more

Dover Jewerly has the best service and hamid helped me a lot and replaced my diamonds in my engagement ring complementary .. I highly recommend them!!! read more

The store has amazing customer service, and was so honest about my prior purchase from 4 years ago where I could not find the records. They help me make the right selection and my purchase really was a great value. read more

Yes, their appraisal is an absolute joke. I buy and sell high end jewelry myself, I have bought items from them in the past. In summary, you must COMPLETELY IGNORE their appraisal value. That being said, however, their prices are fair most of the times for what you are getting (after all, they are ALL second hand jewelries that you have no idea where and how they got there, so of course they should be much cheaper than new). But the way they overvalue x 10 their appraisal seems unfair to untrained people making them feel like they actually made money or can make money. That's why I gave them one star. if you try to sell any of their jewelries, you will probably be lucky if you get half or 1/3 of what you paid (resell online such as on ebay, NOT at a jewelry stores, you will be lucky if you can get 1/10 if you sell them at a jewelry store). As long as you understand that, just like many of us who are in the business, their price is fair. Buy cheap, sell for a lot more. That's how jewelry business is done and they are just doing what they are supposed to do, but quite dishonestly to someone who has no idea what they are getting with their COMPLETELY FALSE appraisals. And YES, they do LIE about the quality of the diamonds ALL THE TIME (color, grade, carat). They also don't send their each diamonds to the lab to see if they are truly ALL natural, so it is totally completely a lie when they say all of their diamonds are NATURAL. Because I am in this business for years, I know, it just can NOT be without sending every one of them to a lab. They give you such guarantee without testing any of their stones. If you are NOT in the business, I would stay away from them. They will try NOT to screw up people who knows what they are getting. read more

I am absolutely in love with these people. They are so kind and they treated me so well....I was very cautious....you do not always find essentially nice people but these are the real thing. Veronique is the best....anyone who wants to be spoiled and treated better than best, ask for her. Her boss is so nice also, he checked with me when she was off....took time to make sure all was well. Jewelry (multiple) was checked for insurance and found to be in excellent condition and was really pretty :-). I can absolutely recommend this Jeweler and these people. They are the best. read more

We are very satisfied with our purchase of a diamond ring at Dover Jewelery. Moe and Hamid went above and beyond to make sure we are satisfied and comfortable with our purchase. We highly recommend this place if anyone is in the market for diamonds and jewelries. Excellent customer service! read more

I bought a Lapis Lazuli diamond pendant necklace from Dover Jewelry though 1st Dibs. Not only is the necklace simply fabulous and of the high quality that I hoped, Dover Jewelry readily accommodated my offer and sent it to me in a lovely presentation sleeve. I have enjoyed corresponding with Veronique, who has been most responsive to my inquiries. I highly recommend this jeweler. read more

Bought vintage engagement ring, but due to age and delicate workmanship, it was not appropriate for daily wear. Returned within 3 days per online written policy. Received $10K back to credit card without incident. read more

I have highest esteem for Dover Jewelry. Without hesitation, they replaced a diamond in an eternity band I had purchased from them. Their service was extremely prompt, cheerful and effective. Bravo to them for providing such excellent service. read more

Hamid and everyone I spoke with have always been professional and courteous. I live in Pennsylvania but have dealt exclusively with Dover Jewelry for years. Not only have I been a repeat buyer but have received a very fair price for the jewelry that Dover Jewelry has purchased from me. I would have no hesitation recommending them to my friends and family. Their website is so easy to navigate and the staff is friendly and helpful should you have any questions about what you see. They are quick to return your phone calls and communicate just as quickly with any email inquiry. Thanks again and I look forward to many years of doing business with Dover Jewelry!! read more

Happy with my purchase from them. Prompt communication, fast shipping and loved the item. A+++++!

Dover Jewelry was absolutely excellent when I was looking to buy an engagement ring. It's a little nerve-racking purchasing a ring from across the country that you have never seen in person, but Veronique was awesome to work with and made me at ease. I was able to purchase the ring and get it sent to me to make sure it was in fact the ring that I wanted. I received it and it was exactly as I expected, and for a great price. I then needed to send it back to get re-sized (I didn't know my girlfriend's ring size when I bought it) and so I contacted Dover and told them I was going to send it back on my own dime and for them to expect it in the mail. They immediately told me "You are not paying for shipping!" and within minutes they had sent me a shipping label to send it back. Saved me about $50 with the insurance it would have cost through the postal service...and then they overnighted it to me because the sizing took a day longer than they expected. Loved the ring, loved the service. I would definitely recommend Dover. Especially if you are a bit hesitant of buying a ring online like I was...the process was easier and better than I ever imagined read more

Lie on appraised value, Diamonds are not what they claim they are, How do I know this, Well I purchased a ring it was appraised at 5500.00, I took it to have another appraisal and it was only worth 1000 TOPS, BEWARE, LIARS, Good luck in trying to return! read more

Amazing Experience! Wow, the staff at Dover Jewelers redefines service. I found an item online that we wanted. Dover Jewelry was able to track this item down across the country and was able ensure we received exactly the item we wanted. They shipped to us via FED EX overnight and we were able to see and review the item for ourselves from the comfort of our home, almost immediately. They provided so many additional complementary services, appraisals, pictures, descriptions, excellent communication and a smooth easy transaction from start to finish. They followed through on every promise made and worked diligently to ensure the highest level of complete customer satisfaction. I will return to Dover again and again for unique items or even an item they may not have in stock, I know they will find exactly what I am looking for. Many thanks to the staff and management at Dover, job very well done! read more