Bad attitude , rude and impolite owner , charged me 63 dollars for just taking off a wheel and not doing any repair whatsoever claiming they're doing diagnostics showing a cut wire that wasn't there before didn't bother put the wheel back on making excuses for the bolts being loosened when they loosened them theirselves , total rip off money robbery don't recommend this place to anybody that wants to be price gouged and taken advantage of , on top of all of this they made me wait 4 days for something that literally would only take 10 minutes to do , never seen a bike store so crooked like this , I've been to numerous bike stores that would take a look at my bike right away for this kind of work and wouldn't even charge me for it since then done absolutely nothing but pull my bike apart and then me and exponential amount of money for it. read more

I bought my Canondale a few years ago and found the buying experience to be personalized. They are definitely a local shop. And that's a good thing because they will spend time helping people get the right bike. I never felt that they were upselling me on anything. That's really cool that they are so honest. I recently brought my bike in for a tune up and must say their bike maintenance and repair service is really exceptional. Darryl manages the shop and he's very good. They also recently added a stellar mechanic named Tom. He worked magic on my bike which I use to commute to work so getting it back quickly, done right and not too expensive was greatly appreciated. After a tune up and some repair work my bike which has 12k miles felt brand new. HIGHLY RECOMMENDED. read more

Stopped in here looking for a bike for the upcoming Bike MS City to Shore ride. Their prices are very reasonable compared to other Cannondale dealers I visited. Ended up ordering a bike for myself, and my father bought a bike they had on sale. Look forward to picking up my new bike soon and using them for service. read more

I just had my 15 yr old Cannondale road bike worked on here. They were very reasonable with the repair price, and the bike feels like new again! Great Job! read more

My experience with Downingtown Bicycle Shop has been poor. After purchasing a Raleigh bicycle from them, I took my bicycle in for the so-called free tune-up. When I went to pick-up my bicycle a few days later, I learned that the bicycle shop made nearly $100.00 worth of "repairs" without seeking my permission. Among the repairs were alleged broken spokes and replacing an inner tube that was patched, but not leaking any air. They also replaced a tire, which had a tiny hole in it that was no concern what-so-ever. As I left the store I couldn't shake the overwhelming feeling that I had been ripped off. Perhaps, that's why Ken and his assistants were laughing as I was leaving. I should have been called for authorization before making any repairs. They didn't call me because they knew the repairs were unnecessary and I would not have authorized them. I toyed with the idea of having them put back the parts that they replaced that weren't necessary, but I was in fear of sabotage to my bicycle if I had insisted on having the old parts reinstalled since they would have taken my bicycle down into their "repair shop". It's a shame that the Downingtown area hasn't produced a better grade of bicycle shop. We really need a shop owner with integrity, who will deal with customers honestly. It's difficult to say if desperation to stay in business has driven Downingtown Bicycle Shop to unscrupulous extremes or if their unscrupulous behavior is what is harming their business. Either way, the customer loses. I won't go back...ever. read more

We feel they are a rip off shop struggling to stay in business!! We went there to get help finishing the assembly of my son's new bike! I don't have much time to work on stuff because of my other younger children trying to get in on the action! The majority of the bike came preassembled from the factory except the brakes, calipers, and the seat! Older gentleman, in there gave me some garbage about how the assembly and the frame had been botched up, riding it would be dangerous, and it needed lots of work. Hello, i was there mainly because i needed help installing the brakes correctly!! The rest of the bike was already put together and didn't need anything!! He would not even tell me what I needed to do to help me fix the issues myself because he said that, "then i wouldn't be making any money, if I told you". Long story short, my son and I ended up leaving and going to visit a much nicer bike and skate shop down the road. read more

I have bought 4 bikes (3 Cannondale and 1 Raleigh) from the Downingtown Bike Shop over the past 7 years. Ken and his crew provide great service and at more than competitive pricing. In addition, they provide excellent mechanical service, such as wheel truing, brake and derailleur adjusting, etc. read more